IPC : Sustainability Report 2017

At the Group, we aspire to deliver memorable experiences for our guests and continue to grow responsibly and in a sustainable way.

At the Group, we strive to satisfy and delight our guests and understanding the opinions, needs and desires of our stakeholders in the development of our business strategy, products and services. We believe in conducting business with the highest level of integrity, respecting history and heritage, and maintaining high standards in every aspect of our business. These permeate throughout our governance and management values, and align with the principles of sustainability, so we may seek a positive social, economic and environmental benefit for our stakeholders and the local communities where we operate.

BOARD STATEMENT

The Board is committed in its sustainability efforts in addressing Environmental, Social and Governance ("ESG") factors that are material to its business. In line with our sustainability vision and mission, we consider ESG factors material to the Group and stakeholders in the formulation of the Group's strategy.

The following set out the priorities for the Group, as well our stakeholders (shareholders, guests, colleagues, local community, etc.):

Responsible Business: We strive to conduct our business with integrity in building a sustainable business that deliver long-term value and growth to all our stakeholders.

Customer Privacy: With guests as our focal point, we strive to treat our guests'

privacy and their data safely, respectfully and fairly.

Environment: We strive to minimize our properties' operational impact on the environment through resource conservation and best practices.

•  Energy

•  Water

We are pleased to present our first sustainability report for the fiscal year 2017 with reference to the GRI sustainability reporting guidelines; the report reflects the operational performance of our Grand nest Hotel in Zhuhai, China.

OUR SUSTAINABILITY JOURNEY

We take pride in creating memorable experiences in our hotel while operating sustainably and creating economic opportunity wherever we do business.

We are committed to making a difference in the communities where our guests and colleagues live, work and play. We continue to work diligently to minimize the environmental impact on our hotel and we stress the importance of being a responsible business and follow the principles of sustainability across our operations.

We seek creative and innovative ways to meet the needs of our guests while maintaining high standards in every aspect of our business, from environmental to social sustainability.

As we embark on this journey, we strive to continuously identify, address and manage key material ESG factors of the business and shall review them on an ongoing basis, so as to help achieve and build a sustainable business for the interests of all stakeholders over the long term.

Our commitment to serve our guests, associates, the environment and communities is an important part of our company culture and is integrated into how we do business. The Group applies the following principles to the work we do in building a sustainable business that deliver long-term value and growth to all our stakeholders.

Guiding Principles:

•  Responsible Business: Conduct business in a manner that is honest, transparent, environmentally responsive and ethical.

•  Integrity: Embed integrity into our decisions so as to align with our strategic goals and benefit our stakeholders and the environment.

  •  Innovation: Use dynamic thinking and innovative technology to enhance the memorable experience, while adapting and responding to the changing market and global environmental issues.

  •  Resource Efficiency: Minimize the negative impact of our operations.

•  Equality and Respect: Conduct business with ethical conduct, which support equality and respect.

•  Focus on our People: Provide our people with opportunities to succeed, grow and give back to their communities.

•  Sustainable Growth: Grow our operations in a sustainable manner that benefit the environment for years to come.

We respect our guests' privacy and is committed to treat our guests' personal information safely, respectfully and fairly based on the following principles:

Guiding Principles:

Transparent collection and choice

•  We will try to explain what personal information is to be collected and give a choice when appropriate.

•  We do not sell personal information to third parties.

SecurityDon't collect more than we need

•  We only collect personal information that is essential for us to serve the guest and if the law requires us to do so.

Use of data

•  We will try to explain what we use the personal information for.

Limited sharing of data

•  We take reasonable precautions to protect the security of the data collected. These include the security of the information stored on computers or in offices or archives and to prevent unauthorised access, modification, use or disclosure, and back-up systems to prevent accidental or malicious loss of data or information.

•  We only share personal information with authorized third parties, we provide them with only the necessary information for them to complete their functions so that we may deliver or fulfil a service to the guest; except for cases where we are required or authorised by law.

How to address concerns

•  We provide an avenue where the guest can write to us to address concerns over personal information collected.