The following discussion and analysis of our financial condition and results of
operations should be read in conjunction with our consolidated financial
statements and related notes appearing elsewhere in this Annual Report on Form
10-K. As discussed in the section titled "Note About Forward-Looking
Statements," the following discussion and analysis contains forward-looking
statements that involve risks and uncertainties, as well as assumptions that, if
they never materialize or prove incorrect, could cause our results to differ
materially from those expressed or implied by such forward-looking
statements. Factors that could cause or contribute to these differences include,
but are not limited to, those identified below, those discussed in "Note About
Forward-Looking Statements" and those discussed in the section titled "Risk
Factors" under Part I, Item 1A in this Annual Report on Form 10-K.

This section of this Form 10-K generally discusses fiscal 2020 and 2019 items
and year-to-year comparisons between fiscal 2020 and 2019. Discussions of fiscal
2018 items and year-to-year comparisons between fiscal 2019 and fiscal 2018 that
are not included in this Form 10-K can be found in "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in Part II, Item 7 of
the Company's Annual Report on Form 10-K for the fiscal year ended January 31,
2019.

Overview

We are a leading provider of business spend management ("BSM") solutions, with a
comprehensive, cloud-based platform that connects our customers with more than
five million suppliers globally.

Our platform provides greater visibility into and control over how companies
spend money. Using our platform, businesses are able to achieve real, measurable
value and savings that drive their profitability; we call this "Value as a
Service." We refer to the process companies use to purchase goods and services
as business spend management and to the money that they manage with this process
as spend under management. We offer a comprehensive, cloud-based BSM platform
that is tightly integrated and delivers a broad range of capabilities that would
otherwise require the purchase and use of multiple disparate point applications.
The core of our platform consists of procurement, invoicing, expense management,
and payments modules that form our transactional engine and capture a company's
spend. In addition, our platform offers supporting modules to help companies
further manage their spend, including strategic sourcing, spend analysis,
contract management, supplier management, and contingent workforce management.
We also offer a purchasing program, Coupa Advantage, that leverages the
collective buying power of Coupa customers, and we provide benchmarking and
insights to customers on our BSM platform through a solution we refer to as
Community Intelligence. Moreover, through our Coupa Open Business Network,
suppliers of all sizes can easily interact with buyers electronically, thus
significantly reducing paper, improving operating efficiencies and reducing
costs.

We offer access to our platform under a Software-as-a-Service ("SaaS") business
model. At the time of initial deployment, our customers often make a set of
common functions available to the majority of their licensed employees, as well
as incremental modules for select employees and procurement specialists, who we
refer to as power users. Customers can rapidly implement our platform, with
implementation periods typically ranging from a few weeks to several months.
Customers also benefit from software updates that typically require little
downtime.

We market and sell our solutions to a broad range of enterprises worldwide. We
have a diverse, multinational customer base spanning various sizes and
industries and no significant customer concentration. No customer accounted for
more than 10% of our total revenues for the years ended January 31, 2020, 2019
and 2018, respectively.

We market our platform primarily through a direct sales force and also benefit
from leads driven by our partner ecosystem. Our initial contract terms are
typically three years, although some customers commit for longer or shorter
periods. Substantially all of our customers pay annually, one year in advance.
We provide a scaled pricing model based on the number of users per module-as the
number of users increases, the subscription price per user decreases. Our
subscription fee includes access to our service, technical support and
management of the hosting infrastructure. We generally recognize revenues from
our subscription fees ratably over the contractual term of the arrangement. We
do not charge suppliers who are on our platform to transact with our customers.
We believe this approach helps attract more suppliers to our platform and
increases the value of our platform to customers.

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We have continued to make significant expenditures and investments for long-term
growth, including investment in our platform and infrastructure to deliver new
functionality and modules to meet the evolving needs of our customers and to
take advantage of our market opportunity. We intend to continue to increase our
investment in sales and marketing, as we further expand our sales teams,
increase our marketing activities, and grow our international operations.
Internationally, we currently offer our platform in Europe, the Middle East and
Africa ("EMEA"), Latin America ("LATAM") and Asia-Pacific ("APAC"), including
Japan. The combined revenues from non-U.S. regions, as determined based on the
billing address of our customers, constituted 36%, 38% and 35%, respectively, of
our total revenues for the years ended January 31, 2020, 2019 and 2018. We
believe there is further opportunity to increase our international revenues in
absolute dollars and as a percentage of our total revenues. As a result, we are
increasingly investing in our international operations and we intend to expand
our footprint in international markets.

Operating in international markets requires significant resources and management
attention and will subject us to regulatory, economic, and political risks that
are different from those in the United States. Nevertheless the intent to expand
our international operations, our international expansion efforts may not be
successful in creating additional demand for our platform outside of the United
States or in effectively selling subscriptions to our platform in any or all of
the international markets we enter.

Recent Business Developments



In May 2019, we completed the acquisition of Exari Group, Inc. for consideration
of approximately $214.6 million in cash, or $208.3 million net of cash acquired.
The acquisition extends our BSM platform with advanced contract lifecycle
management capabilities to enable companies to comprehensively manage their
contract lifecycle and operationalize their contracts against spend
transactions.

In June 2019, we issued $805.0 million aggregate principal amount of 0.125%
Convertible Senior Notes due 2025. In conjunction with the issuance of the
notes, we purchased capped call at price of $118.7 million. The net proceeds
from the issuance of the 2025 Notes were $667.4 million, net of debt issuance
costs, including the underwriting discount and the cash used to purchase the
capped call.

In December 2019, we completed the acquisition of Yapta, Inc., a leader in the
travel price optimization market whose technology dynamically monitors airfare
and hotel prices, identifies savings opportunities, and rebooks reservations
when prices drop. We paid aggregate consideration of approximately $111.2
million in cash (which amount includes $9.8 million that is being held in escrow
for 15 months after the transaction closing date and $12.5 million payable upon
the achievement of Yapta's revenue target during the twelve months starting from
the transaction closing date). This technology will be an integral part of our
travel and expense portfolio. This acquisition was not a significant acquisition
under Regulation S-X.

Our Business Model

Our business model focuses on maximizing the lifetime value of a customer
relationship, and we continue to make significant investments in order to grow
our customer base. Due to our subscription model, we recognize subscription
revenues ratably over the term of the subscription period. As a result, the
profitability of a customer to our business in any particular period depends in
part upon how long a customer has been a subscriber on our platform. In general,
the associated upfront costs with respect to new customers are higher in the
first year than the aggregate revenues we recognize from those new customers in
the first year. We believe that, over time, as our customer base grows and a
relatively higher percentage of our subscription revenues are attributable to
renewals versus new customers or upsells to existing customers, associated sales
and marketing expenses and other allocated upfront costs as a percentage of
revenues will decrease, subject to investments we plan to make in our business.
Over the lifetime of the customer relationship, we also incur sales and
marketing costs to manage the account, renew or upsell the customer to more
modules and more users. However, these costs are significantly less than the
costs initially incurred to acquire the customer. We calculate the lifetime
value of our customers and associated customer acquisition costs for a
particular year by comparing (i) gross profit from net new subscription revenues
for the year multiplied by the inverse of the estimated subscription renewal
rate to (ii) total sales and marketing expense incurred in the preceding year.
On this basis, we estimate that for each of fiscal 2020, 2019 and 2018, the
calculated lifetime value of our customers has exceeded six times the associated
cost of acquiring them.

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Key Metrics



We review the following key metrics to evaluate our business, measure our
performance, identify trends affecting our business, formulate business plans
and make strategic decisions:



                                                          As of January 31,
                                                   2020          2019         2018

Cumulative spend under management ($ billions) $ 1,655.2 $ 1,079.2

  $ 680.2
Remaining performance obligations ($ millions)   $   724.9     $   498.6         N/A
Deferred revenue ($ millions)                    $   261.8     $   182.6     $ 128.0
Total customers                                      1,390           988         717



Cumulative Spend Under Management



Cumulative spend under management represents the aggregate dollar value of
transactions through our core platform for all of our customers collectively
since we launched our core platform. We define our core platform as our
procurement, invoicing and expense management modules. We calculate this metric
by aggregating the actual transaction data for purchase orders, invoices and
expenses from customers using our core platform. Cumulative spend under
management does not include spending data or transactions associated with
modules from acquired companies. We regularly review our process for calculating
this metric and periodically make adjustments to improve its accuracy. We
believe that any such adjustments are immaterial unless otherwise stated.

The cumulative spend under management metric presented above does not directly
correlate to our revenue or results of operations because we do not generally
charge our customers based on actual usage of our core platform. However, we
believe the cumulative spend under management metric does illustrate the
adoption, scale and value of our platform, which we believe enhances our ability
to maintain existing customers and attract new customers.

Remaining Performance Obligaions and Deferred Revenue



Remaining performance obligations represents the amount of consideration
allocated to unsatisfied performance obligations related to non-cancelable
contracts, which include both the deferred revenue balance and amounts that will
be invoiced and recognized as revenue in future periods. In calculating the
remaining performance obligation amount, we elected to apply the two expedients
under the revenue standard to exclude remaining performance obligations amounts
related to contracts that are twelve months or less and contracts where revenue
is being recognized under the as-invoiced method.

In addition, we generally execute multiple year subscription contracts for our
platform and invoice an initial amount at contract signing followed by
subsequent annual invoices. At any point in the contract term, there might be
amounts that are not due for billing yet. These amounts are not recorded in our
consolidated financial statements, and are considered to be part of the
remaining performance obligations amount.

The remaining performance obligations amount is intended to provide visibility into future revenue streams. We expect remaining performance obligations to fluctuate up or down from period to period for several reasons, including amounts, timing, and duration of customer contracts, as well as timing of billing cycles for each order.



Our deferred revenue consists of amounts that have been invoiced but not yet
recognized as revenues as of the end of a reporting period. The majority of our
deferred revenue balance consists of subscription revenues that are recognized
ratably over the related contractual period.

Total Customers



We generally define a customer as a separate and distinct entity (such as a
company or an educational or government institution), a distinct business unit
of a large corporation or a partner organization, in each case that have an
active contract with us to access our services. We believe the number of total
customers is a key indicator of our market penetration, growth and future
revenues. Our ability to attract new customers is primarily affected by the
effectiveness of our marketing programs and our direct sales force. Accordingly,
we have assertively invested in and intend to continue to invest in our direct
sales force. In addition, we are continuing to pursue additional partnerships
with global systems integrators and other strategic partners.

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Components of Results of Operations

Revenues



We offer subscriptions to our cloud-based BSM platform, including procurement,
invoicing and expense management. We derive our revenues primarily from
subscription fees and professional services fees. Subscription revenues consist
primarily of fees to provide our customers access to our cloud-based platform,
which includes routine customer support at no additional cost. Professional
services fees include deployment services, optimization services, and training.
Subscription revenues are a function of renewal rates, the number of customers,
the number of users at each customer, the number of modules subscribed to by
each customer, and the price of our modules.

Generally, subscription fees are recognized ratably as revenues over the
contract term beginning on the date the application is made available to the
customer. Our new business subscriptions typically have a term of three years,
although some customers commit for longer or shorter periods. We generally
invoice our customers in annual installments at the beginning of each year in
the subscription period. Amounts that have been invoiced are initially recorded
as deferred revenue and are recognized ratably over the subscription period.
Amounts that will be invoiced and recognized as revenue in future periods are
reflected as remaining performance obligations within the notes to our
consolidated financial statements.

Professional services revenues and other consists primarily of fees associated
with the implementation and configuration of our subscription service.
Professional services are generally sold on a time-and-materials or fixed-fee
basis. Revenue for both time-and-material and fixed-fee arrangements are
recognized over-time as the services are performed. We have the ability to
reasonably measure progress toward complete satisfaction of the professional
services arrangement. For fixed-fee arrangements, we recognize revenue on the
basis of performed hours relative to the total estimated hours to complete
satisfaction of the professional service arrangement.

Our professional services engagements typically span from a few weeks to several
months. For this reason, our professional services revenues may fluctuate
significantly from period to period. The terms of our typical professional
services arrangements provide that our customers pay us within 30 days from the
invoice date. Fixed-fee services arrangements are generally invoiced in advance.
We have made significant investments in our professional services business that
are designed to ensure customer success and adoption of our platform. We are
continuing to invest in expanding our professional services partner ecosystem to
further support our customers. As the professional services practices of our
partner firms continue to develop, we expect them to increasingly contract
directly with our subscription customers and we incentivize our sales force to
further this objective.

Cost of Revenues

Subscription Services

Cost of subscription services consists primarily of expenses related to hosting
our service and providing customer support. Significant expenses are comprised
of data center capacity costs; personnel and related costs directly associated
with our cloud infrastructure and customer support, including salaries,
benefits, bonuses and stock-based compensation; allocated overhead; amortization
of developed technology and capitalized software development costs.

Professional Services and Other Cost of Revenues



Cost of professional services and other cost of revenues consist primarily of
personnel and related costs directly associated with our professional services
and training departments, including salaries, benefits, bonuses and stock-based
compensation; the costs of contracted third-party vendors; and allocated
overhead. These costs are generally expensed in the period incurred.

Professional services associated with the implementation and configuration of
our subscription platform are performed directly by our services team, as well
as by contracted third-party vendors. In cases in which third party vendors
invoice us for services performed for our customers, those fees are accrued over
the requisite service period.

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Operating Expenses

Research and Development



Research and development expenses consist primarily of personnel costs of our
development team, including salaries, benefits, bonuses, stock-based
compensation expense and allocated overhead costs. Our cycle of frequent updates
has facilitated rapid innovation and the introduction of new modules throughout
our history. We have aggressively invested, and intend to continue to invest, in
developing technology to support our growth. We capitalize certain software
development costs that are attributable to developing new modules and features
and adding incremental functionality to our platform, and we amortize such costs
as costs of subscription revenues over the estimated life of the new application
or incremental functionality, which is either two years or three years.



Sales and Marketing



Sales and marketing expenses consist primarily of personnel and related costs
directly associated with our sales and marketing staff, including salaries,
benefits, bonuses, commissions and stock-based compensation. Commissions earned
by our sales force that are considered incremental costs of obtaining a
noncancellable subscription contract are deferred and amortized over a period of
benefit that we have determined to be five years. Other sales and marketing
costs include promotional events to promote our brand, including our INSPIRE
conferences, advertising, allocated overhead and amortization of customer
relationships and trademark.



General and Administrative

General and administrative expenses consist of personnel costs and related
expenses for executive, finance, legal, human resources, recruiting, and
administrative personnel, including salaries, benefits, bonuses and stock-based
compensation expense; professional fees for external legal, accounting,
recruiting and other consulting services; allocated overhead costs; and legal
settlements.



Interest Expense

Interest expense consists primarily of interest expense and the amortization of
debt discount and issuance costs associated with our convertible senior notes
issued in January 2018 and June 2019.



Interest Income and Other, Net



Interest income and Other, net consists primarily of interest income earned on
our investments in marketable securities and cash and cash equivalents, in
addition to the effects of exchange rates on our foreign currency-denominated
asset and liability balances. All translation adjustments are recorded as
foreign currency gains (losses) in the consolidated statements of operations.

Provision for (Benefit from) Income Taxes



Provision for income taxes consists primarily of income taxes related to foreign
and state jurisdictions in which we conduct business. Benefit from income taxes
is primarily related to the release of valuation allowances for deferred tax
assets for the year ended January 31, 2020, partially offset by income taxes
related to foreign and state jurisdictions. We maintain a full valuation
allowance on net deferred tax assets of our U.S. and the majority of our
international entities as we have concluded that it is not more likely than not
that the deferred assets will be utilized.

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Results of Operations



The following tables set forth selected consolidated statements of operations
data and such data as a percentage of total revenues for each of the periods
indicated:



                                                           For the year ended
                                                              January 31,
                                                   2020           2019           2018
                                                            (in thousands)
Revenues:
Subscription services                           $  345,261     $  233,428     $  164,865
Professional services and other                     44,458         26,938         21,915
Total revenues                                     389,719        260,366        186,780
Cost of revenues:
Subscription services                               89,452         53,153         36,481
Professional services and other                     49,764         30,301         23,425
Total cost of revenues                             139,216         83,454         59,906
Gross profit                                       250,503        176,912        126,874
Operating expenses:
Research and development                            93,089         61,608         44,536
Sales and marketing                                155,216        105,659         88,722
General and administrative                          75,623         57,005         38,578
Total operating expenses                           323,928        224,272        171,836
Loss from operations                               (73,425 )      (47,360 )      (44,962 )
Interest expense                                   (37,658 )      (12,518 )         (502 )
Interest income and other, net                       9,316          3,817   

3,307


Loss before provision for (benefit from)
income taxes                                      (101,767 )      (56,061 )      (42,157 )
Provision for (benefit from) income taxes          (10,935 )         (537 )        1,648
Net loss                                        $  (90,832 )   $  (55,524 )   $  (43,805 )




                                                            For the year ended
                                                                January 31,
                                                         2020       2019      2018
Revenues:
Subscription services                                        89   %    90   %    88   %
Professional services and other                              11        10        12
Total revenues                                              100       100       100
Cost of revenues:
Subscription services                                        23        20        20
Professional services and other                              13        12        13
Total cost of revenues                                       36        32        33
Gross profit                                                 64        68        67
Operating expenses:
Research and development                                     24        24        24
Sales and marketing                                          40        41        48
General and administrative                                   19        22        21
Total operating expenses                                     83        87        93
Loss from operations                                        (19 )     (19 )     (26 )
Interest expense                                            (10 )      (5 )       -
Interest income and other, net                                2         1   

2

Loss before provision for (benefit from) income taxes (27 ) (23 )

     (24 )
Provision for (benefit from) income taxes                    (3 )       -         1
Net loss                                                    (24 ) %   (23 ) %   (25 ) %




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Fiscal Years Ended January 31, 2020 and 2019



Revenues



                                    For the year ended
                                        January 31,           2019 to 2020
                                    2020          2019          % Change
                                      (in thousands)
Subscription services             $ 345,261     $ 233,428                48 %
Professional services and other      44,458        26,938                65 %
Total revenues                    $ 389,719     $ 260,366                50 %




Total revenues were $389.7 million for the fiscal year ended January 31, 2020
compared to $260.4 million for the fiscal year ended January 31, 2019, an
increase of $129.3 million, or 50%. Subscription services revenues were $345.3
million, or 89% of total revenues, for the fiscal year ended January 31, 2020,
compared to $233.4 million, or 90% of total revenues, for the fiscal year ended
January 31, 2019. This increase in absolute dollars was primarily due to the
acquisition of new customers and the sale of additional modules and users to
existing customers, and to a lesser extent, new revenues generated by the
acquisitions completed during the fiscal year ended January 31, 2020.
Professional services revenues were $44.5 million for the fiscal year ended
January 31, 2020 compared to $26.9 million for the fiscal year ended January 31,
2019. The increase of $17.6 million, or 65%, was primarily due to an increase in
customers and training revenues, and revenues generated from acquisitions
completed during the fiscal year ended January 31, 2020.





Cost of Revenues



                                    For the year ended
                                        January 31,           2019 to 2020
                                     2020          2019         % Change
                                      (in thousands)
Subscription services             $   89,452     $ 53,153                68 %
Professional services and other       49,764       30,301                64 %
Total cost of revenues            $  139,216     $ 83,454                67 %




Cost of subscription services was $89.5 million for the fiscal year ended
January 31, 2020 compared to $53.2 million for the fiscal year ended January 31,
2019, an increase of $36.3 million, or 68%. The increase in cost of subscription
services was primarily due to increases of $12.5 million in hosting fees to
accommodate increased customer spend, $12.2 million increase in intangible
amortization, $7.6 million increase in employee compensation costs related to
higher headcount, including stock-based compensation costs and $4.0 million in
other costs driven by our overall growth.



Cost of professional services was $49.8 million for the fiscal year ended
January 31, 2020, compared to $30.3 million for the fiscal year ended January
31, 2019, an increase of $19.5 million, or 64%. The increase in cost of
professional services was primarily due to an increase of $12.2 million in
employee compensation costs related to higher headcount, including stock-based
compensation costs, $4.0 million for professional and outside services primarily
related to customers implementation, and $3.3 million in other costs driven by
our overall growth.





Gross Profit



                 For the year ended
                     January 31,           2019 to 2020
                 2020          2019          % Change
                   (in thousands)
Gross profit   $ 250,503     $ 176,912                42 %






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Gross profit was $250.5 million for the fiscal year ended January 31, 2020,
compared to $176.9 million for the fiscal year ended January 31, 2019, an
increase of $73.6 million, or 42%. The increase in gross profit was primarily
due to the acquisition of new customers, and the sale of new additional users or
modules to existing customers, in addition and to a lesser extent, new revenues
generated by the acquisitions completed during the fiscal year ended January 31,
2020. Gross margin was 64% for the fiscal year ended January 31, 2020, compared
to 68% for the fiscal year ended January 31, 2019. The decrease in gross margin
was primarily due to the increase in amortization of developed technology assets
related to the acquisitions completed during the year ended January 31, 2020.



Operating Expenses

Research and Development



                             For the year ended
                                 January 31,           2019 to 2020
                              2020          2019         % Change
                               (in thousands)
Research and development   $   93,089     $ 61,608                51 %




Research and development expenses were $93.1 million for the fiscal year ended
January 31, 2020 compared to $61.6 million for the fiscal year ended January 31,
2019, an increase of $31.5 million, or 51%. The increase was primarily due to
increases of $29.0 million in employee compensation costs related to higher
headcount, including stock-based compensation costs, and $2.5 million net of
other costs including allocated facilities costs driven by our overall growth.
We expect research and development expenses will continue to increase in fiscal
2020 in absolute dollars as we continue to invest in research and development
activities.





Sales and Marketing



                        For the year ended
                            January 31,           2019 to 2020
                        2020          2019          % Change
                          (in thousands)
Sales and marketing   $ 155,216     $ 105,659                47 %




Sales and marketing expenses were $155.2 million for the fiscal year ended
January 31, 2020, compared to $105.7 million for the fiscal year ended January
31, 2019, an increase of $49.5 million, or 47%. The increase was primarily due
to an increase of $34.2 million in employee compensation costs related to higher
headcount, including stock-based compensation costs, $4.5 million increase in
customer relationship amortization and an increase of $10.8 million related to
allocated facilities, travel and other costs. We expect sales and marketing
expenses will increase in fiscal 2020 due to the continuing expansion of our
global sales and marketing activities.





General and Administrative



                               For the year ended
                                   January 31,           2019 to 2020
                                2020          2019         % Change
                                 (in thousands)
General and administrative   $   75,623     $ 57,005                33 %






General and administrative expenses were $75.6 million for the fiscal year ended
January 31, 2020 compared to $57.0 million for the fiscal year ended January 31,
2019, an increase of $18.6 million, or 33%. The increase was primarily due to
$14.2 million in employee compensation costs related to higher headcount,
including stock-based compensation costs, an increase of $1.7 million for
professional and outside service costs related to acquisition cost for the
recently completed acquisitions, and an increase of $2.7 million related to
allocated facilities and other costs driven by our overall growth. We expect
general and administrative expenses will continue to increase in fiscal 2021 in
absolute dollars due to the growth of our company.

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Interest Expense





                     For the year ended
                         January 31,           2019 to 2020
                      2020          2019         % Change
                       (in thousands)
Interest expense   $   37,658     $ 12,518               NM




Interest expense was $37.7 million for the fiscal year ended January 31, 2020,
compared to $12.5 million for the fiscal year ended January 31, 2019. The $25.2
million increase in interest expense was primarily due amortization of the debt
discount and issuance costs and accrued interest on our convertible senior notes
issued on June 2019.




Interest Income and Other, Net





                                   For the year ended
                                       January 31,           2019 to 2020
                                    2020          2019         % Change
                                     (in thousands)
Interest income and other, net   $    9,316      $ 3,817               NM




Interest income and other, net was $9.3 million for the fiscal year ended
January 31, 2020 compared to $3.8 million for the fiscal year ended January 31,
2019. The increase in other income, net was due to a $5.3 million increase in
interest income earned from our greater investments in marketable securities and
money market funds, and $0.2 million decrease in net currency loss.



Benefit From Income Taxes



                              For the year ended
                                  January 31,           2019 to 2020
                                2020          2019        % Change
                                (in thousands)
Benefit from income taxes   $    (10,935 )   $ (537 )             NM




The benefit from income taxes was $10.9 million for the fiscal year ended
January 31, 2020, compared to benefit from income taxes of $0.5 million for the
fiscal year ended January 31, 2019. Benefit from income taxes for the fiscal
year ended January 31, 2020 is primarily related to the release of valuation
allowances for deferred tax assets from acquisitions completed during the year,
partially offset by income taxes related to foreign and state jurisdictions. We
maintain a full valuation allowance on net deferred tax assets of our U.S. and
the majority of our international entities as we have concluded that it is not
more likely than not that the deferred assets will be utilized.





Fiscal Years Ended January 31, 2019 and 2018



For a comparison of our results of operations for the fiscal years ended January
31, 2019 and 2018, see Item 7, Management's Discussion and Analysis of Financial
Condition and Results of Operations, of our Annual Report on Form 10-K for the
fiscal year ended January 31, 2019, filed with the SEC on March 27, 2019.



Liquidity and Capital Resources



Our principal sources of liquidity are cash, cash equivalents, marketable
securities, and cash generated from operations. As of January 31, 2020, we had
cash and cash equivalents of $268.0 million, and marketable securities of $499.2
million. We had outstanding 2023 Notes and 2025 Notes with outstanding aggregate
principal amounts of $230.0 million and $805.0 million, respectively, as of
January 31, 2020.

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For more than twenty trading days during the thirty consecutive trading days
ended January 31, 2020, the last reported sale price of our common stock
exceeded 130% of the conversion price of the 2023 Notes. As a result, the 2023
Notes are convertible at the option of the holders. We have the ability to
settle the Convertible Notes in cash, shares of our common stock, or a
combination of cash and shares of our common stock at our own election. As of
January 31, 2020, we received conversion requests on the 2023 Notes for an
aggregate principal amount of $89.5 million. We elected to settled the principal
amount of the conversion requests in cash and incremental conversion value in
shares. The conversion requests are expected to be settled during the quarter
ending April 30, 2020. The 2025 Notes were not convertible as of January 31,
2020. It is our current intent to settle conversions of the remaining 2023 Notes
and the 2025 Notes through combination settlement, which involves repayment of
the principal portion in cash and any excess of the conversion value over the
principal amount in shares of our common stock. We have decided not to exercise
the capped calls entered into in conjuction with the 2023 Notes.

In conjunction with the issuance of the Convertible Notes, we entered into
capped call transactions that reduces our exposure to additional cash payments
above principal balances in the event of a cash conversion of the Convertible
Notes. We may owe additional cash to the noteholders upon early conversion if
our stock price exceeds $63.821 per share for the 2023 Notes or $295.55 for the
2025 Notes. Although our incremental exposure to the additional cash payment
above the principal amount of the Convertible Notes is reduced by the capped
calls, conversion of the Convertible Notes by noteholders may cause dilution to
the ownership interests of existing stockholders.

Our cash equivalents are comprised primarily of bank deposits and money market
funds. We believe our existing cash and cash equivalents and marketable
securities will be sufficient to meet our projected operating requirements for
at least the next 12 months from the filing of this annual report.

Our future capital requirements will depend on many factors, including our pace
of growth, subscription renewal activity, the timing and extent of spend to
support development efforts, the expansion of sales and marketing activities,
the introduction of new and enhanced services offerings and the continuing
market acceptance of our services. We have in the past and believe that it is
likely we will in the future enter into arrangements to acquire or invest in
complementary businesses, services and technologies and intellectual property
rights. We may be required to seek additional equity or debt financing. In the
event that additional financing is required from outside sources, we may not be
able to raise it on terms acceptable to us, or at all. If we are unable to raise
additional capital when desired, our business, operating results and financial
condition would be adversely affected.

Operating Activities



Cash provided by operating activities for the fiscal year ended January 31, 2020
was $68.2 million compared to $37.4 million for the year ended January 31, 2019.
This increase was driven by growth in customer billings and collections on
accounts receivable, partially offset by increased payments for operating
expenses.

Investing Activities



Cash used in investing activities for the fiscal year ended January 31, 2020 of
$637.9 million was primarily related to the net purchase of marketable
securities of $317.5 million, $308.4 million spent on business acquisitions, net
of cash acquired, and purchases of property and equipment of $12.0 million.

Financing Activities



Cash provided by financing activities for the fiscal year ended January 31, 2020
of $696.7 million, was primarily due to net proceeds of $667.4 million obtained
from the issuance of 2025 Notes and the purchase of the associated capped calls,
$29.3 million from the exercise of stock options and issuance of our common
stock under the stock purchase and stock option plans.



Off-Balance Sheet Arrangements



Through January 31, 2020, we did not have any relationships with unconsolidated
organizations or financial partnerships, such as structured finance or special
purpose entities that would have been established for the purpose of
facilitating off-balance sheet arrangements or other contractually narrow or
limited purposes.

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Commitments and Contractual Obligations



Our principal commitments and contractual obligations consist of our Convertible
Notes, obligations under operating leases for office facilities and contractual
purchase obligations for hosting services that support our business operations.
The following table summarizes our non-cancelable contractual obligations as of
January 31, 2020.



                                                                       Payments due by period
                                                      Less Than                                     More Than
                                         Total          1 Year       1-3 Years      3-5 Years        5 Years
                                                                           (in thousands)
Convertible senior notes(1)           $ 1,035,000     $   96,047     $  133,953     $  805,000     $         -
Aggregate interest obligation(1)(2)         7,041          1,509          4,023          1,509               -
Operating lease obligations                38,363         10,128         17,347          9,938             950
Purchase obligations                        7,000          7,000              -              -               -

Total contractual obligations $ 1,087,404 $ 114,684 $ 155,323 $ 816,447 $ 950






(1)  The conversion period for the Convertible Notes was open as of January 31,
     2020, and as such the net carrying value of the Convertible Notes is
     included within current liabilities on our Consolidated Balance Sheet. The

principal balances of the Convertible Notes are reflected in the payment


     period in the table above based on the contractual maturity assuming no
     conversion.



(2) Represents estimated aggregate interest obligations for our outstanding

Convertible Notes that are payable in cash.

Critical Accounting Policies and Estimates



Our management's discussion and analysis of our financial condition and results
of operations is based on our financial statements, which have been prepared in
accordance with GAAP. The preparation of these financial statements requires us
to make estimates and assumptions that affect the reported amounts of assets and
liabilities and the disclosure of contingent assets and liabilities at the date
of the financial statements, as well as the reported revenues generated and
expenses incurred during the reporting periods. Our estimates are based on our
historical experience and on various other factors that we believe are
reasonable under the circumstances, the results of which form the basis for
making judgments about the carrying value of assets and liabilities that are not
readily apparent from other sources. Actual results may differ from these
estimates under different assumptions or conditions. We believe that the
accounting policies discussed below are critical to understanding our historical
and future performance, as these policies relate to the more significant areas
involving management's judgments and estimates.

Revenue Recognition



We derive our revenues primarily from subscription services fees and
professional services fees. Revenues are recognized when control of these
services are transferred to our customers in an amount that reflects the
consideration we expect to be entitled to in exchange for those
services. Revenues are recognized net of applicable taxes imposed on the related
transaction. Our revenue recognition policy follows guidance from Accounting
Standards Codification 606, Revenue from Contracts with Customers (Topic 606).

We determine revenue recognition through the following five-step framework:



  • Identification of the contract, or contracts, with a customer;


  • Identification of the performance obligations in the contract;


  • Determination of the transaction price;

• Allocation of the transaction price to the performance obligations in

the contract; and

• Recognition of revenue when, or as, we satisfy a performance obligation.






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Subscription Services Revenues



We offer subscriptions to our cloud-based business spend management platform,
including procurement, invoicing and expense management. Subscription services
revenues consist primarily of fees to provide our customers access to our
cloud-based platform, which includes routine customer support. Subscription
service contracts do not provide customers with the right to take possession of
the software, are non-cancelable, and do not contain general rights of return.
Generally subscription revenues are recognized ratably over the contractual term
of the arrangement, beginning on the date that the service is made available to
the customer. Subscription contracts typically have a term of three years with
invoicing occurring in annual installments at the beginning of each year in the
subscription period. Subscription revenues also include fees to provide support
and updates to legacy Exari customers. The support and update revenues
associated with these customers are recognized ratably over the contract term.

Professional Services Revenues



We offer professional services which include deployment services, optimization
services, and training. Professional services are generally sold on a
time-and-materials basis or fixed-fee basis. For services billed on a
time-and-materials basis, revenue is recognized over time as services are
performed. For services billed on a fixed-fee basis, invoicing typically occurs
in advance, and revenue is recognized over time based on the proportion
performed.

Significant Judgments



Our contracts with customers often include promises to transfer multiple
products and services to a customer. For these contracts, we account for
individual performance obligations separately if they are distinct. Subscription
services and professional services are both distinct performance obligations
that are accounted for separately. In contracts with multiple performance
obligations, the transaction price is allocated to each separate performance
obligations on a relative standalone selling price basis.

The determination of standalone selling price ("SSP") for each distinct
performance obligations requires judgment. We determine SSP for performance
obligations based on overall pricing objectives, which take into consideration
market conditions and entity-specific factors. This includes a review of
historical sales data related to the size of arrangements, the cloud
applications being sold, customer demographics and the numbers and types of
users within the arrangements. We use a range of amounts to estimate SSP for
performance obligations. There is typically more than one SSP for individual
products and services due to the stratification of those products and services
by certain considerations such as size and type of customer.

Deferred Commissions



Commissions are earned by sales personnel upon the execution of the sales
contract by the customer, and commission payments are made shortly after they
are earned. Commission costs can be associated specifically with subscription
and professional services arrangements. Commissions earned by our sales
personnel are considered incremental and recoverable costs of obtaining a
contract with a customer. These costs are deferred and then amortized over a
period of benefit of five years. We determined the period of benefit by taking
into consideration our past experience with customers, future cash flows
expected from customers, industry peers and other available information.

We capitalized commission costs of $26.2 million, and $15.3 million and amortized $9.6 million and $5.8 to sales and marketing expense in the accompanying consolidated statements of operations during the years ended January 31, 2020 and 2019, respectively.


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Business Combinations



We account for acquisitions of entities that include inputs and processes and
have the ability to create outputs as business combinations. For acquired
businesses, we record tangible and intangible assets acquired and liabilities
assumed based on their estimated fair values at the acquisition dates. The
excess of the purchase price over those fair values is recorded as goodwill.
During the measurement period, which may be up to one year from the acquisition
date, we may record adjustments to the assets acquired and liabilities assumed
with the corresponding offset to goodwill. Upon the conclusion of the
measurement period or final determination of the values of assets acquired or
liabilities assumed, whichever comes first, any subsequent adjustments are
recorded to the consolidated statements of operations.

Accounting for business combinations requires our management to make significant
estimates and assumptions at the acquisition date, including estimated fair
value of acquired intangible assets, and related amortization period. The
estimates of fair value require management to also make estimates of, among
other things, future expected cash flows, discount rates or expected costs to
reproduce an asset. Although we believe the assumptions and estimates we have
made in the past have been reasonable and appropriate, these estimates are based
on historical experience and information obtained from the management of the
acquired companies and are inherently uncertain.

We review goodwill for impairment annually during the fourth quarter or more
frequently if events or changes in circumstances would more likely than not
reduce the fair value of our single reporting unit below its carrying value. As
of January 31, 2020, no impairment of goodwill has been identified.

Acquired finite-lived intangible assets are amortized over their estimated useful lives. We evaluate the recoverability of our intangible assets for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. We have not recorded any significant impairment charges during the years presented.



In addition to the recoverability assessment, we routinely review the remaining
estimated useful lives of our finite-lived intangible assets. If we modify the
estimated useful life assumption for any asset, the remaining unamortized
balance would be amortized over the revised estimated useful life.

Convertible Notes



We account for the issued Convertible Senior Notes ("Convertible Notes") as
separate liability and equity components. The carrying amount of the liability
component was calculated by measuring the fair value of a similar liability that
does not have an associated convertible feature using a discounted cash flow
model with a discount rate determined using observable yields for stand-alone
debt instruments with a comparable credit rating and term. The carrying amount
of the equity component representing the conversion option was determined by
deducting the fair value of the liability component from the par value of the
Convertible Notes as a whole. This difference represents a debt discount that is
amortized to interest expense over the term of the Convertible Notes using the
effective interest rate method. The equity component is not remeasured as long
as it continues to meet the conditions for equity classification. We allocated
issuance costs incurred to the liability and equity components. Issuance costs
attributable to the liability component are being amortized to expense over the
respective term of the Convertible Notes, and issuance costs attributable to the
equity components were netted with the respective equity component in additional
paid in capital.

To the extent that we receive note conversion requests prior to the maturity of
the Convertible Notes, a portion of the equity component is classified as
temporary equity, which is measured as the difference between the principal and
net carrying amount of the notes requested for conversion. Upon settlement of
the conversion requests, the difference between the fair value and the amortized
book value of the liability component of the Convertible Notes requested for
conversion is recorded as a gain or loss on early note conversion. The fair
value of the Convertible Notes are measured based on a similar liability that
does not have an associated convertible feature over the remaining term of the
Convertible Notes.

Recent Accounting Pronouncements



Refer to Note 2, "Significant Accounting Policies" in the Notes to Consolidated
Financial Statements included elsewhere in this Annual Report for analysis of
recent accounting pronouncements that are applicable to our business.



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