"As the market-share leader--and a company that's proven capable of generating above-market-average growth--
Looking in detail at the scorecard,
8x8 takes the second rank
Following
No.-2 ranked 8x8 jumped from the fourth rank in 2018 to second place in 2019 as the company's strong growth positioned it favorably in terms of the installed base of UCaaS seats. The company's strategy to offer an integrated platform and services bore fruit in 2019 with strong results. Although 8x8 initially focused on building its UCaaS business with small organizations with workforces smaller than 100 employees, it has built a practice focused on businesses employing 100 to more than 5,000 workers. The company continues to stress expanding its midmarket and large enterprise business.
Slight shifts in top-10 providers
The UCaaS market in
The top-10 providers have been fairly consistent over the past few years with a few shifts. Compared with the 2019 scorecard,
"The consistency of the top USaaS providers indicates that many continue to do the right things, in some cases expanding through acquisitions and growing organically to maintain their market positions," Myers said.
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