Présentation - chiffre d'affaires d'avril et mai 2020: premières estimations des impacts du COVID-19

APRIL AND MAY SALES UPDATE ON THE COVID-19 CRISES IMPACTS

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EXCELLENT BUSINESS RECOVERY POST LOCKDOWN AFTER RESILIENT SALES IN APRIL 2020

Strong online performance in April / May 2020

Online sales +160%1

Online sales

+110%1

Online sales c. +60%

16 March - 10 May 2020

11 May - 31 May 2020

YTD May 2020

Store performance2 by region from May 11, 2020

€m	May 11 - May 31, 2020	Change compared with 2019 Like-for-like basis
France - Switzerland and Belgium - Luxembourg	224	+20.4%
Iberian Peninsula	10	-63.6%
Group	233	+9.9%

• 1 excluding services and Nature & Découvertes

• 2 excluding web, franchises, services and Nature & Découvertes

Phase 1: March 16 - May 10

Solid resistance of Group's revenue during the lockdown period despite the closure of the entire Group stores network, representing c. 80% of the Group's revenue

Strong growth in online sales across all geographies, which increased by +160%1 during the lockdown period vs. 2019

Phase 2: May 11 - May 31

Good performance from May 11 thanks to the successful reopening of stores, driven by high level of conversion rates and average basket, as well as the continued strong growth in online sales

Strong improvement in the customer satisfaction index (Net Promoter Score) up +5pts since the reopening of the stores compared to the pre-lockdown level

The COVID-19 crisis strongly impacts Fnac Darty's activities, with a loss of revenue estimated at c. €400M at the end of May Group revenue of €2,211m at end-May, down -14.4% on a reported basis and -16.4% on a like-for-like basis

PHASE 1: THE LOCKDOWN PERIOD FROM MARCH 16

TO MAY 10

Strong growth of +160%1 in online sales during the lockdown period, with more than 1 million new web customers registered

E-commerce traffic increased significantly during the period: more than 100 million unique visitors, with a significantly increased conversion rate

Solid performance during the lockdown mainly driven by the strong Fnac Darty brands awareness, the quality of its operational execution and the robustness of the IT and logistics capabilities

The Group successfully ensured the continuity of its promise to deliver to customers at the highest standards in the market, quadrupling home deliveries over the period

4 1 excluding services and Nature & Découvertes

Good performance of White Goods thanks to the continuity of the Group's services capabilities, Technical products driven by Hardware as well as Gaming where the Group gained market shares. Small Domestic Appliances showed good momentum in the Kitchen Equipment categories from the second half of the lockdown period. However, the Telephony, Television, Imaging, Book segments and Services recorded a sharp decline in sales

PHASE 2: BUSINESS RECOVERY AND STORES REOPENING FROM MAY 11

Successful reopening of stores since May 11, with store sales up +10%1 driven by the Group's operational excellence: safety, employee commitment, strong product and services offering, and customer loyalty

Sales in the France-Switzerland and Belgium-Luxembourg regions show a growth of +20%1 from May 11 - 31 while the Iberian Peninsula was strongly impacted by a later end of the lockdown period

Online sales dynamics continue after the reopening of our stores and show a growth of +110%2 from May 11 - 31

The strong momentum in the IT and Gaming segments continued in May, while Large Domestic Appliances and Urban Mobility posted a solid performance since the stores reopening, due to a catch-up effect in consumption. The Telephony and Television segments, which were down during the lockdown, have shown an increase in sales since the reopening of stores, while the Book segment remains in decline

In May, Group revenue reached €487 million, up +0.5% on a reported basis and down slightly by -1.3% on a like-for-like basis

By region, the France-Switzerland zone and Belgium-Luxembourg posted a solid increase in sales at +2.1% and +5.2% respectively. The Iberian Peninsula revenue decreased by -36.6% due to the closure of the stores' network in Spain, which continued throughout the month

• 1 excluding web, franchises, services and Nature & Découvertes

• 2 excluding services and Nature & Découvertes