Norfolk Southern Corporation and Subsidiaries

The following discussion and analysis should be read in conjunction with the Consolidated Financial Statements and Notes.

OVERVIEW



We are one of the nation's premier transportation companies.  Our Norfolk
Southern Railway Company subsidiary operates approximately 19,500 route miles in
22 states and the District of Columbia, serves every major container port in the
eastern United States, and provides efficient connections to other rail
carriers.  We are a major transporter of industrial products, including
chemicals, agriculture, and metals and construction materials. In addition, we
operate the most extensive intermodal network in the East and are a principal
carrier of coal, automobiles, and automotive parts.

Our second-quarter 2020 results were negatively impacted by the COVID-19
pandemic that caused significant global economic contraction. The pandemic
influenced the demand for our services and, as a result, our volumes fell
significantly across all of our major commodity groups. In response to lower
customer demand, we focused on tailoring operating plans for the low-demand
environment and reducing expenses, including further implementation of
structural cost reductions associated with our strategic plan. Although the
revenue reduction in the quarter exceeded the cost reductions we achieved, the
initiatives implemented have further optimized our operating activities and
network and have positioned us to benefit when volumes return in the future.

The COVID-19 pandemic continues to generate significant uncertainty in the
economy and our outlook for the remainder of 2020. The magnitude and duration of
the pandemic, including its impact on our customers and general economic
conditions, is still uncertain. We continue to monitor the impact of the
pandemic on our employees' availability, which has not been adversely affected
in a significant manner thus far in 2020. We remain committed to protecting our
employees and providing excellent transportation service products for our
customers.

SUMMARIZED RESULTS OF OPERATIONS
($ in millions, except per share amounts)
                                               Second Quarter                                                                   First Six Months
                                 2020             2019             % change             2020             2019            % change
Income from railway operations $  610          $ 1,065              (43%)            $ 1,178          $ 2,031              (42%)
Net income                     $  392          $   722              (46%)            $   773          $ 1,399              (45%)
Diluted earnings per share     $ 1.53          $  2.70              (43%)            $  3.00          $  5.21              (42%)
Railway operating ratio
(percent)                        70.7             63.6               11%                75.0             64.8               16%



Income from railway operations decreased in both periods, leading to lower net
income and diluted earnings per share. The reduction in income from railway
operations resulted from decreased railway operating revenues that exceeded the
operating expense declines, driving the increases in the railway operating
ratio. Railway operating revenues declined as lower customer demand resulted in
volume declines. Railway operating expenses decreased due to declines in fuel
price and consumption, reduced employment levels, lower volumes and operational
efficiency improvements.

Additionally, our results for the first six months of 2020 were adversely
impacted by a first-quarter loss on asset disposal of $385 million related to
the loss on locomotives sold and a write-down of locomotives held-for-sale. For
more information on the impact of the charge, see Note 3.



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The following table adjusts our 2020 GAAP financial results for the first six
months to exclude the effects of this charge. We use these non-GAAP financial
measures internally and believe this information provides useful supplemental
information to investors to facilitate making period-to-period comparisons by
excluding the 2020 charge. While we believe that these non-GAAP financial
measures are useful in evaluating our business, this information should be
considered as supplemental in nature and is not meant to be considered in
isolation, or as a substitute for, the related financial information prepared in
accordance with GAAP. In addition, these non-GAAP financial measures may not be
the same as similar measures presented by other companies.

                                                         Non-GAAP 

Reconciliation for First Six Months


                                                                                                        Adjusted
                                                                         2020 Loss on Asset               2020
                                            Reported 2020 (GAAP)              Disposal                 (non-GAAP)
                                                           ($ in millions, except per share amounts)

Railway operating expenses                 $            3,532           $          (385)            $       3,147
Income from railway operations             $            1,178           $           385             $       1,563
Net income                                 $              773           $           288             $       1,061
Diluted earnings per share                 $             3.00           $          1.11             $        4.11
Railway operating ratio (percent)                        75.0                      (8.2)                     66.8



In the table below, references to the first six months of 2020 results and
related comparisons use the adjusted, non-GAAP results from the reconciliation
in the table above.

                                                                       First Six Months
                                              Adjusted                                      Adjusted 2020 (non-GAAP)
                                                2020                                                   vs.
                                             (non-GAAP)                  2019                         2019
                                         ($ in millions, except per share amounts)                                          % change

Railway operating expenses              $          3,147            $      3,734                      (16%)
Income from railway operations          $          1,563            $      2,031                      (23%)
Net income                              $          1,061            $      1,399                      (24%)
Diluted earnings per share              $           4.11            $       5.21                      (21%)
Railway operating ratio (percent)                   66.8                    64.8                       3%





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DETAILED RESULTS OF OPERATIONS

Railway Operating Revenues



The following tables present a comparison of revenues ($ in millions), volumes
(units in thousands), and average revenue per unit ($ per unit) by commodity
group.
                                            Second Quarter                                                                   First Six Months
Revenues                      2020             2019             % change             2020             2019            % change
Merchandise:
Agriculture, forest and
consumer products          $   498          $   577              (14%)            $ 1,049          $ 1,135              (8%)
Chemicals                      423              544              (22%)                943            1,051              (10%)
Metals and construction        293              384              (24%)                660              754              (12%)
Automotive                      93              251              (63%)                327              502              (35%)
Merchandise                  1,307            1,756              (26%)              2,979            3,442              (13%)
Intermodal                     569              701              (19%)              1,224            1,420              (14%)
Coal                           209              468              (55%)                507              903              (44%)
Total                      $ 2,085          $ 2,925              (29%)            $ 4,710          $ 5,765              (18%)



Units
Merchandise:
Agriculture, forest and
consumer products               165.8               200.6             (17%)                347.3               391.3             (11%)
Chemicals                       112.1               153.7             (27%)                254.4               298.7             (15%)
Metals and construction         136.1               182.1             (25%)                291.0               346.5             (16%)
Automotive                       37.1               101.8             (64%)                127.5               199.9             (36%)
Merchandise                     451.1               638.2             (29%)              1,020.2             1,236.4             (17%)
Intermodal                      884.4             1,048.5             (16%)              1,839.5             2,119.5             (13%)
Coal                            111.6               258.3             (57%)                275.1               494.6             (44%)
Total                         1,447.1             1,945.0             (26%)              3,134.8             3,850.5             (19%)



Revenue per Unit
Merchandise:
Agriculture, forest and
consumer products          $ 3,004          $ 2,875              4%            $ 3,021          $ 2,900              4%
Chemicals                    3,771            3,541              6%              3,705            3,519              5%
Metals and construction      2,154            2,104              2%              2,269            2,175              4%
Automotive                   2,499            2,471              1%              2,566            2,513              2%
Merchandise                  2,897            2,751              5%              2,920            2,784              5%
Intermodal                     644              668             (4%)               665              670             (1%)
Coal                         1,864            1,815              3%              1,841            1,826              1%
Total                        1,440            1,504             (4%)             1,502            1,497              -%



At the beginning of 2020, we combined the agriculture products and forest and
consumer commodity groups. In addition, we also made changes in the
categorization of certain other commodity groups within Merchandise.
Specifically, certain commodities were shifted between agriculture, forest, and
consumer products; chemicals; and,

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metals and construction. These changes were made as a result of organizational
initiatives to better align with how we manage these commodities. Prior period
railway operating revenues, units, and revenue per unit have been reclassified
to conform to the current presentation.

Railway operating revenues decreased $840 million in the second quarter and $1.1
billion for the first six months compared with the same periods last year. The
table below reflects the components of the revenue change by major commodity
group ($ in millions).

                                                     Second Quarter                                                                       First Six Months
                                                   Increase (Decrease)                                                                   Increase (Decrease)

                                    Merchandise         Intermodal            Coal            Merchandise         Intermodal              Coal

Volume                             $     (515)         $     (110)         $   (266)         $     (602)         $     (188)         $       (401)
Fuel surcharge revenue                    (24)                (48)               (3)                (30)                (58)                   (9)
Rate, mix and other                        90                  26                10                 169                  50                    14

Total                              $     (449)         $     (132)         $   (259)         $     (463)         $     (196)         $       (396)



Approximately 90% of our revenue base is covered by contracts that include
negotiated fuel surcharges. Revenues associated with these surcharges totaled
$69 million and $144 million in the second quarters of 2020 and 2019,
respectively, and $200 million and $297 million for the first six months of 2020
and 2019, respectively. The decrease in fuel surcharge revenues for the second
quarter and first six months are driven by lower fuel commodity prices and
volume declines.

Merchandise



Merchandise revenue decreased in both periods as lower volumes were partially
offset by higher average revenue per unit driven by pricing gains. Overall,
volumes fell in all merchandise commodity groups and across almost all markets
within those commodity groups due to the impact of the COVID-19 pandemic. The
pandemic caused industries to close and suspend production which negatively
impacted customers' needs for receiving materials and shipping finished and
semi-finished goods.

Agriculture, forest and consumer products volume decreased in both periods
across almost all markets due to the impact of COVID-19 on gasoline consumption,
the food service industry, and building, industrial, commercial and consumer
activities.

Chemicals volume decreased in both periods for all markets due to the impact
from COVID-19 and the continuing disruptions in the energy market. Oil and
petroleum shipments were negatively impacted due to reductions in gasoline/jet
fuel demand and consumer travel. The pandemic caused industries to close which
negatively impacted our customers' needs for materials.

Metals and construction volume fell in both periods, largely the result of
weakened demand due to reductions in metal and domestic vehicle production. Low
coal power generation in the second quarter weakened scrubber stone demand,
which negatively affected aggregates volumes. The pandemic caused industries to
close and suspend production which heavily impacted customers' needs for
receiving materials and shipping finished and semi-finished goods.

Automotive volume declined in both periods due to unplanned automotive plant shutdowns, primarily associated with the COVID-19 pandemic.


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Intermodal

Intermodal revenue declined in both periods, the result of decreased volumes and lower revenue per unit, a result of lower fuel surcharge revenue.

Intermodal units (in thousands) by market were as follows:


                                                    Second Quarter                                                                                    First Six Months
                                    2020                  2019               % change                2020                   2019               % change

Domestic                             566.6                  635.8              (11%)                 1,164.9                1,292.1             (10%)
International                        317.8                  412.7              (23%)                   674.6                  827.4             (18%)

Total                                884.4                1,048.5              (16%)                 1,839.5                2,119.5             (13%)



Domestic and international volumes fell in both periods, the result of supply
chain disruption resulting from COVID-19 related shutdowns and lower consumer
demand. The first six months were additionally impacted by stronger
over-the-road competition.

Coal



Coal revenues decreased in both periods, primarily driven by significant volume
declines partially offset by higher revenue per unit, resulting from volume
shortfalls and favorable mix.
Coal tonnage (in thousands) by market was as follows:
                                                             Second Quarter                                                                                    First Six Months
                                             2020                    2019               % change               2020                  2019               % change

Utility                                          5,700                17,129              (67%)                 14,598                32,884             (56%)
Export                                           3,669                 6,626              (45%)                  9,738                13,014             (25%)
Domestic metallurgical                           2,338                 3,851              (39%)                  4,614                 6,782             (32%)
Industrial                                         747                 1,181              (37%)                  1,728                 2,403             (28%)

Total                                           12,454                28,787              (57%)                 30,678                55,083             (44%)



In both periods, low natural gas prices and reduced demand in global and
domestic manufacturing due to COVID-19 negatively impacted all four of our
distinct coal markets. Utility coal tonnage was challenged by low natural gas
prices, high stockpiles, and diminished industrial and commercial electricity
demand. Export coal tonnage declined in both periods as a result of COVID-19
related global disruptions and weak seaborne pricing. Domestic metallurgical
coal and coke tonnage fell in both periods due to reduced domestic steel demand
leading to idled customer facilities and lower production. Industrial coal
tonnage decreased in both periods as a result of customer sourcing changes and
continued pressure from natural gas conversions.



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Railway Operating Expenses



Railway operating expenses summarized by major classifications were as follows
($ in millions):
                                                    Second Quarter                                                                   First Six Months
                                       2020             2019            % change             2020             2019            % change

Compensation and benefits           $   586          $   712              (18%)           $ 1,208          $ 1,439             (16%)
Purchased services and rents            372              418              (11%)               775              842              (8%)
Fuel                                     84              254              (67%)               273              504             (46%)
Depreciation                            282              284              (1%)                574              567               1%
Materials and other                     151              192              (21%)               317              382             (17%)
Loss on asset disposal                    -                -                                  385                -

Total                               $ 1,475          $ 1,860              (21%)           $ 3,532          $ 3,734              (5%)


Compensation and benefits expense decreased in both periods as follows:



•employment levels (down $98 million for the quarter and $174 million for the
first six months),
•health and welfare benefits for agreement employees (down $21 million for the
quarter and $39 million for the first six months),
•overtime and recrews (down $20 million for the quarter and $37 million for the
first six months),
•stock-based and incentive compensation (down $16 million for the quarter and
$33 million for the first six months),
•lower capitalized labor (additional expense of $13 million for the quarter and
$23 million for the first six months),
•increased pay rates (up $14 million for the quarter and $30 million for the
first six months), and
•other (up $2 million for the quarter and down $1 million for the first six
months).

Average rail headcount for the quarter was down by over 4,900 compared with the second quarter of 2019.

Purchased services and rents declined in both periods as follows ($ in millions):


                                Second Quarter                                                First Six Months
                        2020         2019       % change        2020        2019       % change

Purchased services   $   302       $ 347          (13%)       $ 623       $ 693         (10%)
Equipment rents           70          71          (1%)          152         149           2%

Total                $   372       $ 418          (11%)       $ 775       $ 842          (8%)



The decline in purchased services in both periods was largely the result of
decreased intermodal-related costs and lower operational and transportation
expenses. Equipment rents remained relatively flat for the second quarter but
increased modestly for the first six months, primarily the result of lower TTX
equity earnings partially offset by decreased intermodal volume-related
expenses.

Fuel expense, which includes the cost of locomotive fuel as well as other fuel
used in railway operations, decreased due to lower locomotive fuel prices (down
53% in the second quarter and 31% in the first six months), and decreased
consumption (down 32% in the second quarter and 23% in the first six months).



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Materials and other expenses decreased in both periods as follows ($ in millions):


                       Second Quarter                                                First Six Months
               2020         2019       % change        2020        2019       % change

Materials   $    62       $  82          (24%)       $ 134       $ 169         (21%)
Claims           40          50          (20%)          82          99         (17%)
Other            49          60          (18%)         101         114         (11%)

Total       $   151       $ 192          (21%)       $ 317       $ 382         (17%)



Materials costs decreased in both periods, due primarily to lower locomotive
maintenance requirements as a result of fewer locomotives in service. Claims
expenses declined in both periods, driven by lower costs related to
environmental remediation matters. Other expense decreased in both periods, due
to lower travel-related expenses. The decrease in the first six months was
partially offset by lower gains from sales of operating properties. Gains from
operating property sales amounted to $13 million and $21 million in the first
six months of 2020 and 2019, respectively.

Other income - net



Other income - net increased $27 million in the second quarter and $5 million
for the first six months. The second quarter experienced higher investment
returns on corporate-owned life insurance partially offset by expenses
associated with the debt exchange. Both periods reflect the impact of a prior
year impairment loss on our natural resource assets, lower pension expenses, and
lower 2020 non-operating property sales. Coal royalties were also lower in both
periods due to the sale of our natural resource assets in the first quarter of
2020. In 2019, coal royalties were $24 million for the full year.

Income taxes



The second-quarter effective tax rate was 22.1% compared with 22.7% for the same
period last year. Both periods benefited from favorable tax benefits on
stock-based compensation while the current quarter reflects increased tax
benefits from higher returns on corporate-owned life insurance. The effective
tax rates were 17.7% and 22.1% for the first six months of 2020 and 2019,
respectively. Both periods reflect tax benefits on stock-based compensation,
while the effective rate for the first six months includes a $19 million
reduction of taxes upon the resolution of our 2012 amended federal return.

FINANCIAL CONDITION AND LIQUIDITY



Cash provided by operating activities, our principal source of liquidity, was
$1.8 billion for the first six months of 2020, compared with $2.0 billion for
the same period of 2019. We had working capital of $415 million at June 30, 2020
and negative working capital of $219 million at December 31, 2019. Cash and cash
equivalents totaled $1.1 billion at June 30, 2020.

Cash used in investing activities was $540 million for the first six months of
2020, compared with $852 million for the same period last year. The decrease was
primarily driven by lower property additions in 2020.

Cash used in financing activities was $655 million for the first six months of
2020, compared with $1.2 billion in the same period last year, reflecting lower
repayments of debt and repurchases of Common Stock, partially offset by lower
proceeds from borrowing. We repurchased 3.9 million shares of Common Stock
totaling $669 million in the first six months of 2020 compared to 5.7 million
shares, totaling $1.1 billion in the same period last year.  The timing and
volume of future share repurchases will be guided by our assessment of market
conditions, cash flow and other pertinent factors.  Any near-term purchases
under the program are expected to be made with internally-generated cash, cash
on hand, or proceeds from borrowings.

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Our total-debt-to-total capitalization ratio was 46.1% at June 30, 2020, and 44.5% at December 31, 2019.

In May 2020, we issued $800 million of 3.05% senior notes due 2050, resulting in $790 million in net proceeds.



In May 2020, we also issued $800 million of 3.155% senior notes due 2055 in
exchange for $554 million of our previously-issued notes ($450 million at 5.1%
due 2118, $42 million at 6% due 2111, $29 million at 7.9% due 2097, $26 million
at 6% due 2105, and $7 million at 7.05% due 2037). As part of the debt exchange,
a $4 million loss on extinguishment was recognized in "Other income - net."

In May 2020, we renewed and amended our accounts receivable securitization
program with maximum borrowing capacity of $400 million and a term expiring in
May 2021. We had no amounts outstanding at both June 30, 2020, and December 31,
2019, and our available borrowing capacity was $308 million and $429 million,
respectively. In addition, we have investments in general purpose
corporate-owned life insurance policies and had the ability to borrow up to $725
million against these policies at June 30, 2020.

In March 2020, we renewed and amended our five-year credit agreement which
expires in March 2025 and provides for borrowings at prevailing rates and
includes covenants. We increased the program's borrowing capacity from
$750 million to $800 million. We had no amounts outstanding under this facility
at both June 30, 2020, and December 31, 2019, and we are in compliance with all
of its covenants.

We expect cash on hand combined with cash provided by operating activities will
be sufficient to meet our ongoing obligations. In addition, we believe our
currently-available borrowing capacity, access to additional financing, and
ability to reduce expenditures on property additions and shareholder
distributions, including share repurchases, provide additional flexibility to
meet our ongoing obligations. Nonetheless, we are monitoring the ongoing impacts
of the COVID-19 pandemic, which could lead to a further decline of cash inflows
from operations. There have been no material changes to the information on
future contractual obligations contained in our Form 10-K for the year ended
December 31, 2019, with the exception of additional senior notes (see Note 8).

APPLICATION OF CRITICAL ACCOUNTING POLICIES



The preparation of financial statements in accordance with GAAP requires us to
make estimates and assumptions that affect the reported amounts of assets and
liabilities, the disclosure of contingent assets and liabilities at the date of
the financial statements, and the reported amounts of revenue and expenses
during the reporting period. These estimates and assumptions may require
judgment about matters that are inherently uncertain, and future events are
likely to occur that may require us to make changes to these estimates and
assumptions. Accordingly, we regularly review these estimates and assumptions
based on historical experience, changes in the business environment, and other
factors we believe to be reasonable under the circumstances.  There have been no
significant changes to the application of the critical accounting policies
contained in our Form 10-K at December 31, 2019.

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OTHER MATTERS

Labor Agreements

Approximately 80% of our railroad employees are covered by collective bargaining
agreements with various labor unions.  Pursuant to the Railway Labor Act, these
agreements remain in effect until new agreements are reached, or until the
bargaining procedures mandated by the Railway Labor Act are completed.  We
largely bargain nationally in concert with other major railroads, represented by
the National Carriers Conference Committee.  Moratorium provisions in the labor
agreements govern when the railroads and unions may propose changes to the
agreements. The current round of bargaining commenced on November 1, 2019 with
both management and the unions serving their formal proposals for changes to the
collective bargaining agreements.

New Accounting Pronouncements

For a detailed discussion of new accounting pronouncements, see Note 12.

Inflation



In preparing financial statements, GAAP requires the use of historical cost that
disregards the effects of inflation on the replacement cost of property. As a
capital-intensive company, we have most of our capital invested in long-lived
assets. The replacement cost of these assets, as well as the related
depreciation expense, would be substantially greater than the amounts reported
on the basis of historical cost.

FORWARD-LOOKING STATEMENTS



Certain statements in Management's Discussion and Analysis of Financial
Condition and Results of Operations are "forward-looking statements" within the
meaning of the "safe harbor" provisions of the Private Securities Litigation
Reform Act of 1995, as amended.  These statements relate to future events or our
future financial performance and involve known and unknown risks, uncertainties,
and other factors that may cause our actual results, levels of activity,
performance, or our achievements or those of our industry to be materially
different from those expressed or implied by any forward-looking statements.  In
some cases, forward-looking statements can be identified by terminology such as
"may," "will," "could," "would," "should," "expect," "plan," "anticipate,"
"intend," "believe," "estimate," "project," "consider," "predict," "potential,"
"feel," or other comparable terminology.  We have based these forward-looking
statements on our current expectations, assumptions, estimates, beliefs, and
projections.  While we believe these expectations, assumptions, estimates,
beliefs, and projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and uncertainties, many of
which involve factors or circumstances that are beyond our control.  These and
other important factors, including the risks and uncertainties related to the
COVID-19 pandemic and those discussed under "Risk Factors" in our latest Form
10-K, as well as our subsequent filings with the Securities and Exchange
Commission, may cause actual results, performance, or achievements to differ
materially from those expressed or implied by these forward-looking statements.
The forward-looking statements herein are made only as of the date they were
first issued, and unless otherwise required by applicable securities laws, we
disclaim any intention or obligation to update or revise any forward-looking
statements, whether as a result of new information, future events, or otherwise.



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