2019
T R E N D MICRO
CORPORATE SOCIAL RESPONSIBILITY R EPORT
I NDEX
About the Report
About Trend Micro | 01 | |
Management | 5 | |
Corporate Governance | 7 | |
Industry Recognition | 9 | |
Solutions | 10 |
Sustainable Development | 02 | |
Code of Ethics & Business Practice Guidelines | 13 | |
Risk Management | 13 | |
Procedures for Stakeholders & Materiality Issues | 14 |
Customers | 04 |
Enhancing the Information Security Environment | 27 |
Services | 28 |
Communication Channels | 30 |
Global Citizenship Programs | 05 | |
Philanthropy | 33 | |
Internet Safety and Cybersecurity Education | 37 | |
Regions in Action | 39 | |
Fighting Cybercrime | 40 |
Employees | 03 | ||
A Message from the CEO | Transparent Recruitment Procedures | 20 | |
Sound Working Environment | 22 | ||
Internal Communications | 23 | ||
Learning & Growth | 24 |
06
Appendix
T R E N D M I C R O
C S R R E P O R T
F O R 2 0 1 9
About the Report
Since the company's inception, Trend Micro has followed sustainable management practices, adhered to ethical principles, and maintained high standards to create the maximum value for shareholders while promoting the advancement of society. In this report, Trend Micro hopes to show shareholders the value of their investment, as well as demonstrate how the company demonstrates its sense of corporate social responsibility and promotes social progress.
Report Parameters & Limits
This report addresses the period from June 1, 2018 to May 31, 2019 for Japan, North America, Latin America, Europe, and the Asia-Pacific region. All of the financial infor- mation herein came from the period between January 1, 2018 and December 31, 2018.
Contact Trend Micro
If you have any suggestions for or comments about this report, please contact Trend Micro:
Trend Micro Incorporated c/o Angela Chiang
Address: 8F, 198, Section 2, Dun Hwa South Road, Taipei 106, Taiwan +886-2-2378-9666
www.trendmicro.com
Report Standards
This report complies with GRI Standards published by the Global Reporting Initiative for sharing information about Trend Micro's corporate governance with regard to economic status, environmental protection, and social responsibility.
Principles for Drafting the Report
This report adheres to AA1000 (AccountAbility) Principles - including Materiality, In- clusivity, Responsiveness, and Impact - to meet the challenges of sustainability and improve long-term performance. Readers can clearly determine if Trend Micro follows Corporate Social Responsibility (CSR) principles. This report also relies on the structures and standards stipulated in revision G4 of the Global Reporting Initiative (GRI) to address all key CSR issues. In addition, this report explains Trend Micro's corporate governance with regard to economic status, environmental protection, and social responsibility.
Report Publication
Issued December 2019. Trend Micro released this paperless report on its corporate website only to help protect the environment.
A M e s s a g e
f r o m t h e C E O
CEO's Letter
Trend Micro has always envisioned a global environment that allows for the free and secure exchange of information. Since 1988, Trend Micro has consistently foreseen new threats and proactively responded according to this equation: X = I (infrastructure change) + U (user behavior change) - T (new types of threat warnings). Recently, Trend Micro took information security into the cloud, and the organization has now completely transformed into an inter-generational cybersecurity company. Last year, Trend Micro resolved over 2 trillion security issues and prevented more than 4 billion threats. Even greater victories will come in the years ahead.
ONE VISION for Protecting the Connected World
The emergence of artificial intelligence and the Internet of Things has drastically changed not only data analysis, but also the methods necessary to protect the connected lives of everyone. Cybersecurity solutions must now break free from their silos and join in ONE VISION to share information from different fields and cross organizational boundaries. Analytical information collected from the cloud, networks, and endpoint devices can become meaningful to customers if properly presented to give a clear view of network safety. Trend Micro will help customers develop information security frameworks and provide timely defenses. ONE VISION will become the fundamental scaffolding of effective information security and make Trend Micro into a crucial defender of customers and society as a whole.
Leveraging Core Strengths to Make a Safer World
Using its core information safety capabilities, Trend Micro has planned Global Citizenship Programs to fulfill the responsibilities of a good corporate citizen. Since 2008, Trend Micor has contributed 1% of after tax earnings every year to the Global Citizenship Program that encourages CSR projects and promotes information security education, including give and match programs for the underprivileged, cyber security and internet education initiatives, and efforts to end cybercrime. In places like Texas, Van- couver, Japan, and Taiwan, the employees of Trend Micro have spread their love and made this world into a better place. Today, one quarter of all Trend Micro employees participate in charitable Give and Match programs. Well over 1.5 million children and families have participated in cyberse- curity and information safety education programs. More than 900 Trend Micro volunteers help people all over the world. Over 740 teams from 59 locations have participated in Trend Micro-sponsored "hackathons" to find and help eliminate online security weaknesses. Trend Micro will always keep making a difference in the connected world.
Looking Ahead to the Next Decade
After accumulating 30 years of wisdom and experience, Trend Micro will continue forward with the ONE VISION information defense strategy. Besides maintaining sustainable operations and growth with information security as a fundamental priority, Trend Micro expects to have a positive influence on society. Trend Micro's 6,500 employees in 50 countries will always take pride maintaining the company's global security leadership.
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
About Trend Micro
As a global leader in cybersecurity, Trend Micro focuses on ensuring the security of digital information exchanged by businesses and individuals. Established in California in 1988, Trend Micro now has a workforce that transcends national boundaries. With over 6,500 employees in 55 offices around the globe (including the USA, Japan, Germany, Taiwan, the Philippines, and India), Trend Micro strives to maintain a safe, friendly environment and cultivate continuous innovation to maintain its leadership and live up to the expectations of its shareholders.
Founded | United States, 1988 |
Headquarters | Tokyo, Japan |
Employee | 6,555 |
Listing | Tokyo Stock |
Exchange (4704) | |
Annual Revenue | 1,604 billion Yen |
Canada
Taiwan
Singapore
Australia
Management
Department | Locations |
Sales | Japan, Germany, United States of America, United Kingdom, |
Canada, New Zealand, France, Brazil, and many others | |
Independent Legal Entities& | Japan |
Finance | |
Marketing | United States |
R&D | Taiwan |
Threat Research Center | Philippines |
Technical Support | Philippines |
Information Systems | Taiwan |
Human Resources | Taiwan |
Since 1988, Trend Micro has grown into a major global company by focusing solely on information security. The company has defined a set of clear core values known as 3CiT. These core values amount to much more than just posters hanging on the walls of corporate meeting rooms, or slogans repeated by senior executives. They inform every strategic move, operational policy, and business decision.
Vision
Making the World Safe to Exchange Digital Information
Mission
Always Innovating to Secure the Connected World
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Brand Vision and Philosophy
Technology now makes sharing knowledge easier than ever and offers endless opportunities for everyone to learn, develop, and thrive. Trend Micro seeks to benefit all of humanity by pursuing its vision of digital information exchanged without risk, protecting homes and businesses from security threats, and nurturing a safe online environment.
Vision: Making the World Safe to Exchange Digital Information
Exchanging data makes sharing knowledge possible, enhances mutual understanding, and helps ensure equal opportunities for learning. Trend Micro has a core goal to improve the world by protecting networks so that everyone can exchange digital information freely and safely.
Mission: Always Innovating to Secure the Connected World
In a world filled with vast stores of information and ever-changing technology, Trend Micro seeks to serve as a trusted guardian. By utilizing years of information security expertise, Trend Micro protects the digital world for everyone.
3CiT Core Values
The five core values in "3CiT" form the core of the Trend Micro corporate culture. Even though Trend Micro may emphasize certain values at different stages, the com-
pany always fosters a spirit of sustainability and takes action re-
Tru st wo rt h in e s sC h a nge
sponsibly.Recently, the change and innovation values have come to the fore based on the impact of and risks resulting from mobile platforms and cloud computing. Trend Micro also realizes that with-
Collaboration
out collaboration and trustworthiness, the company cannot foster forward-thinking innovations. The rapid evolution of the digital environment always brings forth new threats and forms of attack. In response, Trend Micro focuses on creating new solutions to stop the latest types of attacks.
- Change - See change as an opportunity and always take the lead.
- Collaboration - Recognize collective intelligence as the only way to see the whole picture and always stay friendly with the ecosystem.
- Customer - Have a passion for customer-centric solutions to make sure Trend Micro truly benefits customers.
- Innovation - Dare to fail and continuously create new social value.
- Trustworthiness - Have no ego and aspire to behave authentically, sincerely, and consistently.
Business Operations
Trend Micro currently offers solutions for enterprises, families, and individuals all over the world. Trend Micro's sales revenue has grown steadily in recent years, reaching 160.4 billion yen in 2018. Net sales growth rate stands at 7.8%.
Trend Micro Business Performance for the Last 4 Years in Millions of Japanese Yen
2018 | 2017 | 2016 | 2015 | |||
Net sales | 160,410 | 148,811 | 131,936 | 124,317 | ||
Net sales growth rate | 7.79% | 12.79% | 6.13% | - | ||
Ordinary income | 37,190 | 37,035 | 35,138 | 34,071 | ||
Net income | 28,314 | 25,691 | 24,651 | 21,435 | ||
Net income per share | 204.38 | 187.1 | 179.63 | 157.71 | ||
Total assets | 346,243 | 331,157 | 308,537 | 290,520 | ||
Trend Micro Sales Percentage by Region | ||||||
2018 | 2017 | 2016 | 2015 | |||
North America | 25.90% | 28.22% | 26.42% | 23.59% | ||
Asia Pacific | 14.33% | 12.85% | 12.04% | 12.00% | ||
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
2018 | 2017 | 2016 | 2015 | |
Europe, Middle | 17.70% | 16.20% | 16.29% | 19.42% |
East & Africa | ||||
Japan | 39.32% | 39.74% | 42.58% | 42.31% |
Central and South America | 2.75% | 2.99% | 2.67% | 2.68% |
Enterprise products account for about 76% of total sales, and consumer products account for 24%.
2015 | 2016 | 2017 | 2018 |
Sales Growth Percentage | Sales Growth Percentage | Sales Growth Percentage | Sales Growth Percentage |
33% | 29% | 26% | 24% |
67% | 71% | 74% | 76% |
C ons umer protection products | Consumer protection products | Consumer protection products | Consumer protection products |
Enterprise protection products | Enterprise protection products | Enterprise protection products | Enterprise protection products |
Corporate Governance
Learn More
7
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
1991 | 1998 |
Trend | Control Manager |
Micro | released for centralized |
invents | web based visibility |
ChipAway | |
- first AV |
30 YEARS OF INNOVATION
on a chip | ||
C H I P A W A Y | ||
the | 30 | 20 |
past | years ago | years ago |
PEACE OF MIND | YOURINTERNET | |
COMPUTING | VIRUSWALL | |
1998 | ||
在東京證券交易所公開 | ||
掛牌上市 |
2005 | 2009 | ||
Develops | Acquires | ||
machine learning | Third Brigade | ||
in security to | for virtualized | ||
identify spam | and cloud | ||
messages | server security | 2015 | |
T H I R D B R | I G A D E | ||
Acquires TippingPoint NextGen IPS | |||
from HP, including Zero Day Initiative | |||
10 | (ZDI) the leader in vulnerability disclosures | ||
GETCONNECTED | |||
years ago | |||
SECURING YOUR | |||
JOURNEY TO | |||
THE CLOUD | |||
2014 | |||
First to market | |||
with security |
Y A D O R E Z
2018
Achieves another top right placement in Gartner Magic Quadrant for Endpoint Protection Platforms (14 reports in a row)
NOW | the |
SECURING YOUR | future |
CONNECTED | |
WORLD | 2018 |
Expands further into Artificial Intelligence (AI) & IoT device security
F O U N D E D I N 8 8
1988
Trend Micro founded
in U.S. by Steve &Jenny Chang and Eva Chen
1997
ScanMail is created for | |
email server protection | L |
I | |
A | |
M | |
N | |
C A | |
S |
2002
Places in top right of the Gartner Magic Quadrant for Enterprise Antivirus
designed for AWS | |
and Microsoft Azure | |
public clouds | |
2008 | 2018 |
Trend Micro Smart | Top right in |
Protection Network released - | Gartner Magic |
Cloud-Based Global Threat Intelligence | Quadrant for Intrusion |
Detection &Prevention | |
Systems second | |
S M A R T P R O T E C T I O N | year in a row |
Onevision
A R T I F I C I A L
I N T E L L I G E N C E
The ArtofCybersecurity
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Industry Recognition
Coolest Cloud Security Vendor Award for 2019
CRN has named Trend Micro to its 100 Coolest Cloud Computing Vendors of 2019 list. This annual lineup recognizes the most innovative cloud technology suppliers in the security category.
Trend Micro recognized in CRN's 2019 Security 100 List
CRN has named Trend Micro to its annual Security 100 list in the Endpoint Security category.
Trend Micro is a 16-Time PC Magazine Award Winner.
Trend Micro has received these awards since 2003, clearly demonstrating an on-going commitment to providing high quality solutions.
Trend Micro OfficeScan Wins AV-TEST's 2018 Best Performance
Award
AV-TEST recognized Trend Micro OfficeScan (now known as Apex One) with the Best Performance 2018 Award for its strong protection with minimal impact on system performance.
Detection rate 100% (Windows)
This result appeared in the 2018 AV-Comparativesthird-partyanti-virus software test report.
AV-TEST's Top Product of the Year Award
At the close of 2018, AV-TEST certified Trend Micro as the best protection software for Windows home users.
Ranked No. 1 in paid anti-virus products
This result appeared in both the 2018 and 2019 TNS
Taiwan anti-virus software market surveys.
Gartner Peer Insights Customers' Choice Award
Trend Micro received this honor in 2018 for Endpoint Protection Platforms.
Learn more
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Solutions
Many organizations currently use a variety of security solutions to protect against the constant onslaught of new threats. Leveraging XGen™ security capabilities across multiple solutions, Trend Mi- cro's Connected Threat Defense offers a layered security approach so that customers have a better way to detect and respond to new threats quickly while simultaneously improving visibility and stream-
lining investigations across their organizations. Trend Micro's comprehensive threat strategy and threat experts can now better secure the connected world.
Trend Micro protects more than 250 million endpoints and over 500,000 enterprises world- wide by preparing customers for threats and also helping them recover quickly from infections. XGen™ security capabilities now appear in multiple solutions, including Hybrid Cloud Security Protection, Network Security Protection, and User Protection. Combined with the Smart Protection Network™ delivering proactive global threat intelligence against zero-hour threats, XGen solutions now deliver incredibly powerful protection to Trend Micro customers.
Hybrid Cloud Security
Hybrid Cloud Security will help simplify security management and improve visibility across physical, virtual, cloud, and contained environments. This holistic solution provides multi-level information security control:
Learn more
Powerful | Streamlined | Automated | |
Prevent and detect intrusions | Get consistent protection and | Implement integrated con- | |
and malicious changes with the | visibility across cloud and | nected security to increase | |
broadest set of security controls | virtualized data centers, as | adoption rates without slowing | |
across all types of workloads | well as containers with security | down performance across | |
and development pipelines. | designed to close gaps and | mutiple environments. | |
handle complex reporting. | |||
Learn more | |||
Network Defense |
Because they orginally protected physical on-premise networks, Next-Generation Intrusion Prevention Solutions (NGIPS) cannot defend against many of the latest advanced threats. The latest Network Defense solution provides complete visibility of all network activity and a layered connected threat defense that blends powerful security techniques with advanced threat detection. This smart, optimized, and connected technology protects customers faster and delivers automated protection across hybrid environments, including protection for cloud and IoT/IIoT device and network vulnerabilities. It includes real-threat intelligence sharing, centralized threat insight data, and automated remediation methods for the most demanding network environments. Learn more
User Protection
Threats constantly evolve to become more sophisticated and more dangerous. Trend Micro now uses XGen™ solutions to protect against fileless malware, targeted attacks, ransomware, and cryptocurrency mining tools. These solutions cover endpoints, email systems, websites, and SaaS applications regardless of the devices, applications, networks, and locations involved. Learn more
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Home Products
Trend Micro provides the most holistic solutions to detect and prevent hacks and malicious changes. Learn more
Consumer products
Maximum Security
Newly-integrated artificial intelligence systems (machine learning technology) can detect unknown threats more quickly based on file and behavioral characteristics. It smoothly integrates with cloud- based systems and learns automatically to improve its accuracy continuously to minimize the rate of false positives.
Maximum Security for MAC
This security software designed specifically for MacOS can protect against malicious attacks and privacy threats.
Premium Security
Premium Security is affordable, comprehensive and convenient. You can count on our expert services to maintain the security of your PC with 24x7 emergency assistance, virus and spyware removal, PC security health check service, and fast, remote diagnosis and fixes.
Password Manager
Password Manager allows customers to set up one password to sign into all websites securely, regardless of the device or connection method.
Mobile Device Products
These apps integrate the latest multi-layer hybrid AI protection technology to detect hidden threats and block malicious and fake websites, preventing personal information leaks and maintaining online safety.
Mobile Security for Android and iOS
These apps block attempts at fraud, protect against theft, safeguard important files and personal information stored on mobile phones, and help prevent the theft of mobile devices.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
IoT Security
The Internet of Things era has dramatically increased the amount of data flowing through the internet. Hackers can now target home appliances, automotive systems, manufacturing plants, and medical equipment, which has required Trend Micro to improve its capabilities and technology. The company has started to focus on smart cars, smart homes, and smart factories. Customers now need a better understanding of their network security architecture and immediate actionable recommendations. Trend Micro's new XGen technology transforms data into meaningful presentations through One Vision.
IoT Safety
Smart Car | Smart Home |
Smart Factory
To focus further on the security needs of Industrial Internet of Things (IIoT) environments like smart manufacturing, smart cities, and smart energy systems, Trend Micro and Moxa founded a joint-venture corporation called TXOne Networks in November 2018. Combining Trend Micro's IT partners
and Moxa's OT channel partners, TXOne Networks builds OT-oriented cybersecurity products like ICS Firewall, ICS IPS, Endpoint Lockdown, and Anti-Malware Scanner with a holistic view to deliver proactive, timely, and easily-implemented solutions to secure the world of Industrial Control Systems (ICS).
- Trend Micro protects Factory by 3 points to keep operation running.
Learn more
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
SustainableDevelopment
Information security has become a major concern for sustainable social development. Trend Micro understands its duty to serve as the first line of information security defense and make contributions to society that go beyond customer service. The company has tried to make cybersecurity into an art form, orchestrating its proven foresight to help better protect cus-
tomers. Trend Micro also seeks to improve society by creating an outstanding work environment for employees and striving to meet customer needs. The company seeks to achieve win-win outcomes for employees, customers, and the world at large.
Code of Ethics & Business Practice Guidelines
Trend Micro operates internationally with core departments located around the world. Every country or business environment has different regulations, customs, and ethical guidelines. Trend Micro employees follow a clear code of ethics and must openly disclose any conflict of interest. This code ensures that all board members, managers, and employees understand the standards of acceptable behavior regarding business practices, regardless of location. Every Trend Micro employee must abide by the following rules:
- Company Information Disclosure: All Trend Micro employees understand their clearance levels
and know which types of information they can disclose or receive from others. No employee shall provide misinformation or mislead others.
- Privacy: All employees, including board members, must abide by a confidentiality agreement.
- Employees may not disclose any information which may harm the company.
- Conflicts of Interest: In the event of a possibility of a conflict, the board must give approval before further action can be taken.
- Fair Trade: Trend Micro prohibits unfair trade practices, unethical behavior, or unlawful practices to obtain a market advantage.
- Protection and Reasonable Use of Company Assets: All assets can only be used for lawful and reasonable business practices.
- Regulatory Compliance: All departments have sufficient information to ensure compliance with applicable laws.
- Responsibility to Report: Employees who have violated the code of conduct shall be sanctioned
accordingly. If someone breaks the law, then Trend Micro will contact the appropriate authorities for further action. Learn more
Risk Management
To protect Trend Micro customers and stakeholders, Trend Micro has conducted detailed assessments to understand the possible risks during normal operations.
Risk Category | Potential Risks and Impact |
Organizational | Rising costs and declining profitability during mergers and acquisitions; an |
overdependence on a single type of business; improper business growth | |
Strategy | management; unexpectedly low returns from strategic alliances. |
Market | Competition from other companies which enter the internet security market; |
Competition | product obsolescence that impacts sales and market share. |
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Supply Chain | Hardware product manufacturing and inventory risks, product recalls, failures |
of distributors to promote Trend Micro products, and distributors in poorfinan- | |
Management | cial situations that impact the Trend Micro's operating results. |
Human | Management and staff turnover, as well as other human resource losses and |
Resource | changes. |
Management | |
Financial | Fluctuations in quarterly financial performance that leads to stock price |
instability,currency exchange losses, losses from financial market volatility | |
Legal | Intellectual property infringement; unexpected regulatory issues |
Information | Operational disruptions due to attacks by hackers; reputational damage; inter- |
Security | nal information security risks. |
Others | Canceled or delayed purchase orders; energy shortages; earthquakes; war; |
natural disasters. | |
Trend Micro has established a risk and loss management system to mitigate factors that could influ- ence the organization's operations:
- Identifies risks associated with products and services, as well as infrastructure and operations, and
places individuals in charge of managing those risks.
•Oversees regulatory compliance and risk management systems through the Compliance Security Committee with a board member as its chairman.
•Information leakage, theft, loss, damage and illegal alteration may cause significant damage to the organization's reputation, so the company has developed confidential information management prac- tices, risk management policies, and personal information protection practices.
•Establishes a SWAT team led by the company's board of directors to deal with major risks and reduce the possible impact on the company and customers.
Trend Micro has a rigorous evaluation and management system for credit, market, and liquidity risks:
• Credit Risk Management: Trend Micro regularly monitors the financial situation of clients to protect
against potential losses.
•Market Risk Management (exchange rate and interest rate fluctuations): Trend Micro has guidelines to mitigate risks associated with the trading of securities and the impact of exchange rates on the company.
- Liquidity Risk Management: Trend Micro has cash management plans to ensure cash flow for payables due.
Credit Risk | Market Risk | Liquidity Risk |
Management | Management | Management |
Different Management for Different Risks
Procedures for Stakeholders & Materiality Issues
As an information company in a stable and sustainable industry, Trend Micro deals with materiality issues and stakeholder identification every other year. These report results came in response to the issue management policy of the 2018 analysis.
Communication & Definition of Stakeholders
Trend Micro provides diverse information security services to protect the ever-changing technical environment. To accurately understand the views of Trend Micro stakeholders, after careful analysis and intense deliberation, the Trend Micro senior management team has defined eight categories of stakeholders: employees, clients, investors, business partners, governments, local communities, media, NGOs and nonprofit organizations.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
STEP | 8 Stakeholders | |
Trend Micro Senior management determines the major stakeholders | ||
involved. | ||
Identifying stakeholders | ||
STEP | Compilation of Sustainability issues from multiple sources | |
Trend Micro complies sustainability concerns from GRI considerations, | ||
information security trends, internal targets, and from stakeholders' | ||
Collection of | feedback. | |
Sustainability issues | ||
STEP | External Consultation | |
Senior management consults with outside consultants to gauge the | ||
impact sustainability issues may have on the company's issue | ||
Issue analysis | analysis. | |
STEP | 8 Major Issues | |
Senior management discusses the consultation results from the | ||
external consultants to set the materiality issues for 2018 Trend Micro | ||
Identification & | Sustainability Report displayed in the orange area of the matrix in | |
the 2018 Trend Micro Sustainability Report. | ||
Assessment |
Stakeholders | Communication Channel | Frequency | Significance and Meaning |
in 2018 | |||
Annual Meeting | 1 | ||
High-Communication | 6 | ||
Meeting (bimonthly) | |||
Annual Engineering Camp/ | 1 | ||
Engineering Day | As a software company, Trend | ||
Employee | Micro regards employees as | ||
Annual Solution Competition | 2 | ||
its most important asset. | |||
Announcements (as needed) | 9 | ||
Training Sessions (as needed) | 30 | ||
Email (as needed) | 30 | ||
Blog (as needed) | 24 | ||
Monthly visits | 50~70 | When developing new prod- | |
ucts to meet client needs, | |||
Monthly phone conversations | 3,161 | ||
Trend Micro seeks to work | |||
Client | Monthly emails | 1,923 | |
hand-in-hand with customers | |||
Stakeholder Communication
Trend Micro gets ideas and opinions from stakeholders through clear channels of communication. Trend Micro continuously improves its plans by communicating with stakeholders through all-hands meetings, email messag- es, blogs, telephone calls, conferences, lectures, inter- views, and statements to the media.
Employee | |||||
Client | NGOs/ | ||||
NPOs | |||||
Investor | Media | ||||
Business | Local | ||||
Community | |||||
Partner | |||||
Government |
Meetings/Seminars | 40-50 | by listening and communicat- | |
ing to create shared value. | |||
Quarter face-to-face meetings | 4 | As one of Taiwan's best | |
Announcements (email | 12 | global brands, Trend Micro | |
and letters as needed) | treats stakeholders and in- | ||
vestors'opinions with great | |||
Investor | |||
importance. By communicat- | |||
Notices (email and | |||
12 | ing through regular meetings, | ||
letters as needed) | |||
Trend Micro can help protect | |||
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Responding to regulatory chang- | |||||
es requires | continuous planning. | ||||
Government | Forums/Discus- | 4 | Trend Micro | designs | an overall |
sions (as needed) | blueprint to meet these require- | ||||
ments and fulfill the company's | |||||
vision. | |||||
Project updates (in-person | 2 | ||||
meetings as needed) | |||||
Project updates (email | 12 | ||||
and notices as needed) | |||||
New products and | To help create a world safe for | ||||
services (in-person | 4 | exchanging | digital | information, | |
meetings as needed) | Trend Micro actively seeks dif- | ||||
ferent partners to uncover new | |||||
New products and ser- | |||||
Channel/ | vices (email and web an- | 12 | business opportunities and jointly | ||
nouncements as needed) | develop better products and ser- | ||||
Partner | |||||
vices. | |||||
Feedback (in-person | 2 | ||||
meetings as needed) | |||||
Feedback (surveys and | 4 | ||||
email as needed) | |||||
Training (in-person ses- | 1 | ||||
sions as needed) | |||||
Training (online WebEx | 12 | ||||
sessions as needed) | |||||
As a global leader in information | |||
Discussions about corporate | security, Trend Micro aspires to | ||
Communities | sponsorship, support, and | 6 | make world safer for exchanging |
other activities (as needed) | digital information while also fulfill- | ||
ing its social responsibilities. | |||
Press releases (as needed) | 12 | As a global information security | |
(in Taiwan) | guardian, Trend Micro regards | ||
mass media as an important | |||
communications tool. Main- | |||
Media | 2 | taining good relations with | |
Interviews (as needed) | media organizations helps | ||
(in Taiwan) | |||
Trend Micro share informa- | |||
tion with the public at large. | |||
In accordance with a vi- | |||
sion to "combine | |||
Discussions about corporate | technology with the humanities | ||
NGOs/ | sponsorship, support, and | 6 | to create a beautiful new world," |
NPOs | other activities (as needed) | Trend Micro collaborates with | |
NGOs and NPOs to help create | |||
more opportunities for positive | |||
social development fluence. | |||
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Identification of Materiality Issues
The materiality issues in this report stem from outcomes reported in 2018. External consultants compiled the materiality issues for this report by following the GRI methodology with information from security trends, annual corporate targets, and feedback from stakeholders. Trend Micro senior managers prioritized the materiality issues compiled and then finalized this Materiality Issues Matrix.
Materiality Issues Matrix
Future Talent | Cyber Security | Financial | ||||||||
Development | ||||||||||
Customer Service and CRM | Employee Health and | R&D | ||||||||
High | Work-life Balance | |||||||||
Level | Intellectual Property Protection | |||||||||
Career Development | ||||||||||
of | Governance | Employee | Investment in | and Training | ||||||
impact | Community | Green | Labor Relations | Diversity | New Technology | |||||
Engagement | ||||||||||
and Contributions | Procurement | and | ||||||||
Communication | Information | Employee Benefit Customer Privacy | ||||||||
on | Risk Management | Security | and Compensation | |||||||
Management | ||||||||||
the | ||||||||||
business | ||||||||||
Green House Gas | Compliance | Eco-friendly Products | ||||||||
(GHG) Emissions | ||||||||||
Climate Change & | Water Stewardship | |||||||||
Low | Adaptation | Gender Equality | ||||||||
Low | Level of corporate interest in major issue | High | ||||||||
Correlation of Materiality Issues
Within | Stakeholders outside | |||||||||||||||
of the organization | ||||||||||||||||
organizationthe | Corresponding | |||||||||||||||
Materiality | C o n s i d e r - | Investor | Customers | Partners | Government | CommunityLocal | NGOs/NPOs | Media | ||||||||
Chapter | ||||||||||||||||
ations | ||||||||||||||||
Issues | ||||||||||||||||
05 Global Citizen | ||||||||||||||||
Program - Universities | ||||||||||||||||
Industri- | Cybersecurity Education | |||||||||||||||
for Universities, CEU | ||||||||||||||||
al talent | Business Issue | ● | ● | ● | ||||||||||||
03 Employees | ||||||||||||||||
cultivation | AI Wave: "People" | |||||||||||||||
are the main focus: | ||||||||||||||||
2018 AI Contest | ||||||||||||||||
Product | ||||||||||||||||
services and | Business Issue | ● | ● | ● | ● | 04 Customers | ||||||||||
customer | ||||||||||||||||
relations | ||||||||||||||||
Health | 03 Employees- | |||||||||||||||
and life | Business Issue | ● | Well-rounded | |||||||||||||
balance | working environment | |||||||||||||||
Career | Training and | 03 Employees- | ||||||||||||||
training and | ● | Trenders' Learn- | ||||||||||||||
Education | ||||||||||||||||
growth | ing and Growth | |||||||||||||||
Intellectual | 04 Customers - For- | |||||||||||||||
property | Business Issue | ● | ● | ● | ● | ● | tify Information | |||||||||
protection | Security Environment | |||||||||||||||
Internet | Indirect | 04 Customers - Fortify | ||||||||||||||
information | Economic | ● | ● | ● | ● | ● | ● | ● | ● | Information Secu- | ||||||
safety | Impact | rity Environment | ||||||||||||||
Corporate | Economic | 01 About Trend | ||||||||||||||
● | ● | ● | ● | Micro - Operating | ||||||||||||
earnings | Performance | |||||||||||||||
Financial Performance | ||||||||||||||||
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Product | 01 About Trend Micro | ||||||
research, | |||||||
develop- | Business Issue | ● | ● | ● | ● | ● | -Solutions Provided |
01 About Trend Micro | |||||||
ment, and | - IoT Solutions | ||||||
innovation |
Materiality Issue's Significance
Materiality Issue | Significance |
Internet Infor- | As a leading cybersecurity provider, Trend Micro seeks to create a world |
safe for exchanging digital information. Trend Micro has played a critical | |
mation Safety | |
role in diversifying communications and nurturing information software | |
talents through its multi-disciplinary Global Citizenship Project. The com- | |
Industry Talent | pany actively collaborates with government organizations to combat cy- |
Cultivation | bercrime. |
Operating Finan- | Trend Micro has made a commitment to developing and delivering the |
cial Performance | most flexible network security solutions to stop ever-changing digital secu- |
rity threats. Through ongoing research and innovation, Trend Micro contin- | |
Product Technology | ues to strengthen existing offerings and provide customers with the most |
R&D and Innovation | comprehensive security management solutions that prevent spyware intru- |
sions, block viruses and spam, intercept phishing attempts, protect against | |
Intellectual Prop- | data leakages, and help customers recover from ransomware threats. The |
company also constantly seeks partners for collaboration efforts and ex- | |
erty Protection | |
pands its expertise into new markets to help create a safer world. | |
Materiality Issue | Significance |
Trend Micro has always followed the business philosophy of "working with | |
customers hand-in-hand to create value." What a product means to cus- | |
Customer Service | tomers matters just as much as what the product actually does. By pro- |
viding a comprehensive range of solutions, Trend Micro helps all sorts of | |
and Relations | |
customers protect their information while keeping up with new regulations | |
like GDPR. Trend Micro also regularly conducts customer satisfaction sur- | |
veys after interacting with customers to maintain service quality. | |
Employee Health | Trend Micro's corporate culture has five core values, abbreviated as 3CiT. |
and Life Balance | Recently, Trend Micro has focused on "embracing change" and "bringing |
innovation" in response to the rapid rise of cloud computing and IoT de- | |
vices. By continuously educating its staff, Trend Micro hopes that all em- | |
Diverse Career Train- | ployees can reach their full potential and grow together with Trend Micro |
ing and Development | to achieve the company's goals and create a world safe for exchanging |
digital information. | |
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Sustainable Development Goals
On September 25, 2015, the United Nations published the "Transforming Our World: the 2030 Agenda for Sustainable Development" document. It sets sustainable development goals (SDGs) for all nations, corporations, and world citizens for the next 15 years, including 17 sustainable development goals and 169 specific targets. After reviewing the document, Trend Micro has identified 4 significant goals to address.
Goal | Trend Micro Response | Chapter |
Trend Micro has made a commitment | ·03 Employees - Trend Micro | |
to promote information security knowl- | ||
Education Training Structure | ||
edge through a variety of channels to | ||
·05 Global Citizenship Programs - | ||
leverage its core "Information Pro- | ||
Internet Safety and Information | ||
tection" capabilities effectively. | ||
Security Education | ||
Trend Micro prioritizes sustainability and | ||
inclusive economic growth as important | ·01 About Trend Micro - Operating | |
business goals that lead to | Performance | |
win-win outcomes. | ||
Trend Micro provides front line protection | ||
for customers and maintains informa- | · 04 Customers | |
tion security as a core competence. | ||
Trend Micro strengthens, promotes, and | ||
maintains information security through coop- | ·05 Global Citizenship | |
eration with global law enforcement organi- | Programs-Small to Medium Size | |
zations and other partners. Trend Micro also | Enterprise Network Safety Plan | |
fosters security education through a global | ·05 Global Citizenship | |
citizenship program to share this important | Programs - Fighting Cybercrime | |
knowledge with everyone around the world. | ||
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Employees
People are the company's most important assets. Trend Micro's diversity and multicultural workforce have become key factors in the organization's success around the globe. Trend Micro's philosophy of "Enjoy Work, Enjoy Life" inspired the company to create an excellent work environment. The company provides a comprehensive employee benefit policy based on the core belief that Inclusion + Collaboration = Success. In addition, Trend Micro provides a wide range of training in so that employees can reach their full potential
at work and grow together with Trend Micro. | Inclusion + Collaboration = Success |
Learn more |
Transparent Recruitment Procedures
Trend Micro recruits talented people all around the world and seeks out diversity. Regardless of race, ethnicity, nationality, gender, gender identity, sexual orientation, physical ability, age, religion, veteran status, socioeconomic background, or political orientation, all regular employees go through transparent recruitment procedures.
Global Employment Structure
Male | Female | Other | Subtotal and Ratio |
Item | Level | People | Category entagePerc | People | Category entagePerc | People | Category entagePerc | People | Category entagePerc | ||
Above | |||||||||||
Senior | 1,183 | 82.0% | 260 | 18.0% | - | 0.0% | 1,443 | 22.0% | |||
Manager | |||||||||||
Level | |||||||||||
Manager | 1,361 | 78.8% | 366 | 21.2% | - | 0.0% | 1,727 | 26.3% | |||
Position | Senior | 1,351 | 69.4% | 596 | 1 | 0.1% | 1,948 | 29.7% | |||
Senior | |||||||||||
Specialist/ | 30.6% | ||||||||||
Engineer | |||||||||||
Specialist/ | 680 | 58.8% | 472 | 40.8% | 5 | 0.4% | 1,157 | 17.7% | |||
Engineer | |||||||||||
Other | 142 | 50.7% | 136 | 48.6% | 2 | 0.7% | 280 | 4.3% | |||
Total | 4,717 | 72.0% | 1,830 | 27.9% | 8 | 0.1% | 6,555 | 100.0% | |||
PhD | 29 | 80.6% | 7 | 19.4% | - | 0.0% | 36 | 0.5% | |||
Education | Master | 1,146 | 73.0% | 423 | 26.9% | 1 | 0.1% | 1,570 | 24.0% | ||
Bechelor | 2,020 | 69.4% | 889 | 30.5% | 1 | 0.0% | 2,910 | 44.4% | |||
Other | 1,522 | 74.6% | 511 | 25.1% | 6 | 0.3% | 2,039 | 31.1% | |||
Total | 4,717 | 72.0% | 1,830 | 27.9% | 8 | 0.1% | 6,555 | 100.0% | |||
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
New Employees
Area | New Hires | Percentatge | Resignations | Percentage of | Turnover |
of New Hires | Resignations | ||||
Globally | 1,208 | 18% | 1,014 | 15% | 18% |
Global Area Distribution
Trend Micro employs a total of 6,555 people in 55 offices spread across the Asia Pacific region, Japan, the Philippines, Europe, the Middle East, Africa, and North and Latin America with 4,721 male employees (72%) and 1,834 female employees (28%).
Global Gender Percentage | ||||||||
Gender | Number of | Percentage | ||||||
Employees | 28% | |||||||
Female | 1,834 | 28% | Fema | |||||
Male | ||||||||
Male | 4,721 | 72% | ||||||
Total | 6,555 | 100% | 72% | |||||
Global Area Distribution | ||||||||
Area | Number of | Percentage | ||||||
Employees | ||||||||
Asia-Pacific | 2,417 | 37% | ||||||
Europe | 691 | 11% | ||||||
Japan | 760 | 12% | ||||||
Latin America | 110 | 2% | ||||||
Middle East & Africa | 272 | 4% | ||||||
North America | 1,273 | 19% | ||||||
Philippines | 1,032 | 16% | ||||||
Total | 6,555 | 100% | ||||||
Global Age Distribution | ||||||||
Area | Number of | Percentage | 1% | |||||
Employees | 7% | |||||||
20 - 30 | 1,906 | 29% | 29% | 20 to 30 years old | ||||
31 - 40 | 2,477 | 38% | 25% | 31 to 40 years old | ||||
41 to 50 years old | ||||||||
41 - 50 | 1,667 | 25% | ||||||
51 to 60 years old | ||||||||
51 - 60 | 446 | 7% | 38% | 61 years & older | ||||
Above 60 | 59 | 1% | ||||||
Respecting and Protecting Employee Human Rights
Trend Micro values the labor rights of employees and strives to protect their privacy. To help ensure gender equality, Trend Micro has implemented measures in the employee code of conduct to help prevent sexual harassment and enforces penalties for misconduct. Trend Micro also holds seminars on a regular basis to stress the importance of gender equali- ty and help prevent sexual harassment. In 2018, Trend Micro announced "three NOs" for the work environment: no discrimination, no child labor, and no oppression. Trend Micro has also established a human rights hotline and help mailbox to protect employees' rights. The company regards a good work environment as an important corporate responsibility.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Sound Working Environment
Salary and Retirement Structure
Gender, religion, race, and political affiliations have no influence on the salaries of Trend Micro employees. Trend Micro has a comprehensive reward system and conducts regular individual performance evaluations. The company also encourages employees through promotions, salary increases, and bonuses to retain the most talented people. Trend Micro believes in working hard and smart while having fun along the way. Company employees enjoy many benefits:
•Opportunities for volunteering and giving back to the community •Most Valuable Player (MVP) award program
- Competitive company-sponsored retirement plans •Outstanding health & wellness benefits
- Employee referral programs
•Family internship program
•Working with and learning from the best people in the industry Learn more
LOHAS Lifestyle
Everyone who joins Trend becomes part of a diverse global family working together to secure the entire connected world. Trend Micro fosters an open discourse about diversity, equality, and inclusiveness. The company believes in recognizing employees with a passion to succeed and wants employees to show "the best part of themselves."
Flexible and Comfortable Work Environment
To help maintain a happy and creative workplace, Trend Micro emphasizes that "you can only demonstrate the best part of yourself by being yourself." Trend Micro's work environment has "no dress code, no time clocks, and flexible work hours." Employees sip sodas while walking around in jeans and slippers almost everywhere at the office. Erasing the boundary between work and fun helps employees face challenges and see changes as opportunities.
Gender Equality
Trend Micro believes that seeking out diverse talents can help reduce the skills gap in the technology industry as a whole and the cybersecurity field in particular. By offering female-centric intern programs, sponsorships, professional training, and opportunities to host internal and external networking events, Trend Micro helps women advance within the organization. The company practices gender equality to maintain a fair and friendly workplace.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Internal Communications
Trend Micro believes in employee rights and values the comments of every employee. We set up excellent communication processes, including a 360-degree feedback survey system, employee meetings, interdepartmental sharing sessions, and blogs published by senior ex- ecutives.
Executive | ||||
Blogs | ||||
Manager | Hi-Comm | Employee | ||
Meetings | ||||
360-Degree | ||||
Feedback Plan |
Hi-Comm Meetings
Bi-directional communication can effectively build business team cohesion and internal align- ment. Trend Micro regularly holds Hi-Comm Meetings on various topics with employees around the world to understand how everyone thinks and feels. In 2018, Hi-Comm meetings were held quarterly, while two face-to-faceHi-Comm meetings took place during the first half of 2019.
360-Degree Feedback Plan
Employee comments help Trend Micro solve problems as quickly as possible. Trend Micro conducts 360-degree feedback surveys anonymously to gather honest responses.
- The management team regularly schedules Hi-Comm events to communicate face-to-face with the staff.
Executive Blogs
Trend Micro senior executives write their own personal blogs to make announcements and share information. Employees can respond with questions and make suggestions.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Learning and Growth
Trend Micro takes a strong interest in cultivating and developing employee talents to encourage those with the passion and energy to challenge old ways of thinking and act as an agents of change. The company offers comprehensive development courses so that employees can learn, grow, and reach their full potential. Trend Micro believes that employees can understand themselves better by getting honest feedback from others. The company has adopted a "holistic person development system" that follows the iceberg model to provide development opportunities, with an equal emphasis on professional training above the waterline and the cultivation of personal development below the waterline. Coupled with diverse career advancement channels, the system fosters autonomous employee growth.
L&D Philosophy
The iceberg model classifies personal characteristics into two categories: those "above the waterline" and those "below the waterline." Observable characteristics include skills and knowledge. Invisible characteristics include values, traits, and motives. Training can easily influence observable characteristics, but not the invisible ones. Trend Micro applies the iceberg
model to its internal training program and emphasizes the development of internal qualities just as much as the advancement of knowledge and skills.
Trend Micro offers training courses for sales growth and personal development. An overall teaching and training map allows employees to cultivate their personal ambitions and effectively improve ob-
servable skills. The training offerings include professional summits and lectures to improve technical skills.
Trend Micro Educational Training Structure
TLC | Professional Skill Training |
This required course | Trend University offers |
helps employees balance | professional technical |
work with their personal | training courses to help |
lives and cultivate the | employees improve their |
ability to learn. | job skills. |
All employees must attend the Trend Learning Circle (TLC). In 2007, Trend Micro Founder and Chairman Steve Chang personally designed the TLC 1.0, 2.0, and 3.0 courses after consulting with a top management scholar. TLC 1.0 emphasizes self-understanding,self-awareness, and blending into the learning organization. TLC 2.0 focuses on relationship building, balancing work and life, and becoming a happy employee. TLC 3.0 promotes organizational identity and commitment, as well as improving creativity and gaining knowledge. Mr. Chang personally instructed division supervisors and groomed 214 internal lecturers to teach these TLC courses to demonstrate Trend Micro's clear commitment to implement these lessons fully.
TLC1.0 | TLC2.0 | TLC3.0 |
Blend into a | Balance work and | Ability to create |
learning organization | personal life | knowledge |
Raise self- | Happy | Employee commitment |
awareness | employees | to the organization |
Understand | Relationship | Experience |
building | accumulation | |
yourself | ||
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Professional Skills Training
Trend University
Engineering | ||||||||||||||||||||||||||||
E-Learning | Feature Training | Sharing | Study Group | Trend School | ||||||||||||||||||||||||
Training | ||||||||||||||||||||||||||||
Program | ||||||||||||||||||||||||||||
Advanced technical | Hand-on activities | External trainers | External and internal | Cross-organization- | R&D department | |||||||||||||||||||||||
organizes courses | ||||||||||||||||||||||||||||
knowledge as the | combined with | teach certification | knowledge sharing | study group | ||||||||||||||||||||||||
particularly for new | ||||||||||||||||||||||||||||
study theme | discussions | courses | ||||||||||||||||||||||||||
employees | ||||||||||||||||||||||||||||
To help employees improve themselves professionally, Trend University offers a variety of technical training courses and seminars through many different channels.
Trend Micro schedules an Engineering Day event annually and encourages engineers to participate in technology seminars. In addition, Trend Micro also organizes themed competitions to help employees learn more about new technology and research breakthroughs. With these ideas in mind, Trend Micro held an AI contest in 2018.
The AI Contest helped company experts better understand AI by "innovatively playing games" to break technology barriers and interact with other employees from all around the world.
Early rounds of the competition made participants play the "Texas Hold'em" form of poker through various machine learning algorithms. Deep learning systems strengthened the AI capabilities developed by each team. The top 300 teams - consisting of 1,500 participants - went to the AI Race Car Competition held in Fukuoka, Japan. The entire event lasted for over 20 weeks and involved 450 teams, about a third of the entire workforce.
AI Wave: "People Matters" - the 2018 AI Contest
Effective artificial intelligence has become crucial to the continuing success of global technology companies. At the same time, a recent surge of IoT devices has increased the need for better online security systems. In response to these developments, Trend Micro organized its largest internal competition - a Global AI Contest - to celebrate the company's 30th anniversary in 2018. Trend Micro employees from all over the world had the chance to enter the competition regardless of their role. The final championship stage of the competition took place in Fukuoka, Japan. Contenders flew there in the hope of winning a prize.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Customers
Enhancing the Information Security Environment
Gartner estimates that 26 billion devices worldwide will connect to the internet by 2020. This large number of connected devices will change how the world operates, thinks, and acts. TrendLabs, the research, development, and support arm of Trend Micro studies patterns in global information se- curity, provides technical support, writes reports, and shares the latest cybersecurity updates with the world. To develop more targeted regional solutions for security issues, Trend Micro has devised a tiered responsibility system: the CEO and the regional directors decide on and execute solutions for global and regional security incidents. They also decide when to provide customers with status updates. Trend Micro uses numerous channels, including blogs and social media, to keep customers in the loop about security information. The company also provides solutions and services to defend against a wide variety of threats.
Sharing GDPR Information Seamlessly
The world's strictest data protection regulations, abbreviated as GDPR, apply to any company doing business in the European Union. GDPR mandates that organizations anywhere in the world processing the data of EU citizens reassess their data processing controls and implement a plan to protect that information better. GDPR standardizes legislation on data protection across the EU and covers previously unrecognized data usage patterns.
Trend Micro recognizes how GDPR strengthens the rights of individuals and have put a program in place to address GDPR requirements and prepare customers for what they should expect. Trend Micro always prioritizes security and data protection in every location.
Trend Micro has also worked on collaboration efforts with customers and started training and awareness programs to protect them, as well as further raise the security awareness of employ- ees. Measures related to data processing, information protection, and breach management, as well as the appointment of a Data Protection Officer (DPO), have ensured seamless compliance with GDPR.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Awareness and Education
- Executive awareness and sponsor-
ship (CFO, CIO, VP Legal, VP Finance
- Operations Europe)
- Appointment of a dedicated project
leader with authority to recruit SMEs and ensure timely delivery of requirements
- Global education of Trend Micro employees
- Ensuring that partners and customers
know about GDPR and what it means through webinars, conferences, and one-to-one meetings
Data protection and breach management
- Revised policies around data protec- tion by design across the organization
- Updated breach management policies to reflect the 72-hour notification re- quirement of GDPR
Processing data properly
- The completion of a comprehensive, global data mapping exercise across theorganization
- Updating existing policies and processes to ensure:
- Data Privacy
- Data protection and retention
- Data usage consent
- Children's data security - for theIn- ternet Safety for Kids program
- Revised and updated product offering readiness for GDPR, includingproduct data collection information
- Up-to-datecustomer, partner, and supplier agreements that address GDPR requirements
Appoint Data Protection Officer (DPO)
- Maintaining the existing external DPO for Ger- many as per current requirements
- Trend Micro has appointed a new EU Data Pro- tection Officer, Lianne Harcup
Trend Micro's Cloud App Security protected Office365 by blocking malicious | ||
University | websites and email messages to prevent devastating phishing attacks. | |
College Cork | ||
Ransomware often targets the Mâcon Hospital Center, which serves more | ||
than 210,000 people. Trend Micro's Hosted Email Security and Deep Security | ||
solutions block malicious email messages and phishing attacks to protect the | ||
Mâcon Hospital | privacy of patients and comply with GDPR regulations. | |
Center | ||
Mütua General de Catalunya, a medical insurance company, has 22 subsid- | ||
iaries and provides services to 75,000 members. It chose Trend Micro's Of- | ||
Mutua General | fice365 and Deep Security solution to protect customer information in accor- | |
dance with GDPR. | ||
de Catalunya | ||
Learn more |
Services
Trend Micro has customers from enterprises to homes and individuals. The company's full array of products combined with global threat intelligence analysis delivers comprehensive protection.
Customer Services for Enterprise Protection
Trend Micro offers a variety of enterprise solutions including Hybrid Cloud Security, Network Securi- ty, User Protection, and IoT solutions.
Learn more
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Premium Support Program (PSP)
The continuing evolution of malicious software has made shortening security software update lags into a major concern. Relying on its large knowledge base and experienced staff, Trend Micro offers a Premium Support Program (PSP) to help customers quickly solve challenges like initial system invento- ries, risk assessments, and technical training for IT staff. Designated experts can also deliver advanced
technical support.
TrendLabs
Trend Micro analyzes suspected virus samples within an hour of customers reporting them and responds with reliable emergency solutions within 2 hours. More than 1,200 threat experts can help with network security issues.
Technical Account Manager (TAM)
Customers may speak with their TAMs directly whenev- er they have a question. TAMs report problems directly to Trend Labs to get assistance and mitigate the impact of possible information security concerns. TAMs also evaluate the network environment and hardware of customers to devise protection and cleanup strategies.
Rapid Responses to Security Concerns
Trend Micro can help customers formulate a complete virus outbreak response protocol. TrendMicro
can help contain the spread of malicious software within corpo- | ||
rate networks by having Technical Account Managers (TAMs) | ||
System | Expert | and Trend Labs staff work in tandem to supplement existing pro- |
Inventory | Advice | cedures. Trend Labs can immediately analyze any suspicious |
PSP | file samples from customers around the clock. Trend Micro can | |
also conduct periodic safety inspections to help ease the bur- | ||
Risk | IT Staff | den on local administrators.The Premium Support Program pro- |
Assessment | Training | vides a specific Customer Service Manager who serves as a |
regular contact point to assist with urgent issues and provide | ||
expert guidance. |
Helping Enterprises Solve Talent Shortage Problems
In 2018, Trend Micro introduced Managed Detection and Response (MDR) hosted services that combine advanced protection with artificial intelligence to block threats and filter large amounts of data. To help reduce potential risks and automate responses, Trend Micro created a single easy interface API to let information flow freely through all IT layers. Not only does this solution reduce the time devoted to analyzing information security incidents, it also reduces the overall burden on the organization. Enterprises can establish Security Operations Centers (SOC) with more accurate security protection mechanisms to address security threats in advance effectively, react to attacks efficiently, and respond immediately. If an outbreak unfortunately does occur, Trend Micro can quickly respond to help minimize the damage. Trend Micro actually incorporates AI capabilities across the entire product line, allowing a SOC to classify threat warnings correctly. This approach helps address current security personnel shortages and the global lack of network security professionals.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
This service provides Trend Micro customers with advanced threat tracking capabilities. They can record system-level activities by deploying an integrated endpoint solution. Trend Micro continuously receives these records and delivers these services:
·Continuous monitoring and alert investigations
- Powerful correlations between events, alerts, and network data to identify possible attacksusing artificial intelligence and patented technology
·Proactive threat hunting as needed to validate evolving zero-day threats dynamically
·Investigations of advanced threats by experienced security experts to determine the severity of incidents and create actionable remediation plans
- Root cause analysis that explain how attacks began and spread, as well as inventories of affected devices
Emergency Onsite Services
Some situations require security experts to assist customers in person, so Trend Micro offers rapid on-site repair services. These experts can rapidly reach a customer's workplace and deal with emergencies.
Proactive Services
Reactive protection systems cannot prevent the latest online attacks, so Trend Micro provides customers with "Critical Security Threat" and "Widespread Virus Warning" alerts when an attack occurs.
Trend Micro contacts customers currently under attack immediately through multiple channels (including email messages, text messages, and telephone calls) to ensure the receipt of these warnings. Businesses can respond immediately in accordance with the notices from Trend Micro. Thanks to Trend Micro's excellent data collection and analytical abilities, businesses can effectively prevent information security disasters and avoid catastrophic losses.
Professional Training
Trend Micro can provide comprehensive professional training to help customers better understand how to protect against malicious software, as well as manage product installations and deploy- ments.
Home User Services
Trend Micro Premium Services
Customers who have problems with configuring software, upgrading their computers, troubleshooting their products, or backing up a mobile device can reach out to dedicated Trend Micro staff members for helpful advice and support.
Communication Channels
Trend Micro firmly believes that brand reputation comes from the trust of customers and stake- holders. Improvements come from hearing diverse opinions and gathering feedback.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
To bring customers closer to the brand, Trend Micro uses social media extensively. The company also interacts with customers through phone calls, email messages, meetings, and online seminars to communicate Trend Micro's values, vision, and offerings.
Trend Micro Official Website
Trend Micro's official website provides comprehensive information about the company's products and solutions so customers solve their problems quickly. The website also provides cybersecurity information to help all visitors protect themselves.
Blogs
Trend Micro maintains different blogs to help different readers. Chief Cybersecuri- ty Officer Ed Cabrera, Security Research Vice President Rik Ferguson, and other information security experts write about cloud computing and security, recent virus developments, and mobile security trends on the "Simply Security Blog".
Another group of security experts maintain the "Security News"and "Security Intelli- gence" blogs to share information about ransomware, operating system vulnerabilities, targeted attacks, IoT security, and mobile security protection. An "Internet Safety for Kids
& Families" blog educates parents and children.
Privacy Protection
Trend Micro has implemented protective measures to prevent the loss, theft, misuse, disclosure, modifica- tion, or sabotage of personal client data. Trend Micro has also formulated a clear customer privacy policy in compliance with the personal information protection acts of various territories.
Learn more
Customer Satisfaction Surveys
Trend Micro conducts a monthly customer satisfaction survey to measure service quality and help maintain the company's high standards. Based on survey results from January 2018 to June 2019, more than 85% of customers felt satisfied with Trend Micro's services. Even these excellent results have not stopped Trend Micro customer service managers from personally calling dissatisfied customers to determine what went wrong and discover opportunities for improvement. Trend Micro treats all customer feedback and suggestions as valuable learning opportunities. The surveys provide motivation to improve and continuously strive for excellence.
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
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INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Global Citizenship Programs
ties (such as earthquakes, major storms, or fires). Over a quarter of Trend Micro employees have participated in the Give and Match program.
慈善關懷
網路安全與
網路資安教育
打擊網路犯罪
全球公民計畫
(Global CitizenshipPrograms)
Trend Micro always strives to act as a responsible corporate citizen by giving back to the global community and helping neighbors in their times of need. Since 2008, the company has used 1% of the previous year's post-
GAAP profit to fund global citizenship programs. The entire company has devoted significant time, expertise, and resources to the global community. Trend Micro always wants to make a difference around the world.
2018 Natural Disaster Donations
Amount Donated (in US$) | |||||
Incidents | Donors | Employee | Trend Micro | Total | |
Amount | 1:1 Matching | ||||
Australia drought relief | 59 | 5,800 | 5,800 | 11,600 | |
Flood Relief for Laos | 19 | 1,276 | 1,276 | 2,552 | |
Flood Relief for Kerala, India | 21 | 1,364 | 1,364 | 2,728 | |
Tsunami Relief for Sulawesi, | 48 | 2,597 | 2,597 | 5,194 | |
Indonesia | |||||
Total | 147 | 11,037 | 11,037 | 22,074 | |
2018 Donations by Area | |||||
Amount Donated (in US$) |
Philanthropy
https://www.trendmicro.com/en_us/about/corporate-social-responsibility/philanthropy.html
Incidents | Donors | Employee | Trend | Total |
Amount | Micro 1:1 | |||
Matching | ||||
SKO | 438 | 26,277 | 26,277 | 52,554 |
Give and Match Program
Results
Since 2018:
- Over 14,000 employees participated
- More than $4,450,000 raised
- Responded to 34 natural disasters and funded over 120 non-profit organizations
Each year employees nominate non-profit philanthropicor- ganizations for 1:1 matching donations. Organizations eligible to receive matching funds generally support under- served communities with a focus on the digital divide, education, the environment, and the disadvantaged. By collaborating with colleagues around the world,employees can also initiate ad hoc Give and Match projects in response to natural disasters and crises with majorcasual-
Flooding in Western Japan | 140 | 8,288 | 8,288 | 16,576 |
Hokkaido Earthquake | 103 | 4,846 | 4,846 | 9,692 |
Cycle Challenge for Home of Hope | 40 | 4,030 | 4,030 | 8,060 |
World Vision | 5 | 1,288 | - | 1,288 |
Fisher House | 15 | 1,150 | 1,150 | 2,300 |
Peach's Neet Feet | 64 | 6,730 | 6,730 | 13,460 |
Jake's Heart | 13 | 5,881 | 5,881 | 11,762 |
33
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Amount Donated (in US$) | ||||
Incidents | Donors | Employee | Trend | Total |
Amount | Micro 1:1 | |||
Matching | ||||
The Royal Ottawa Foundation: Youth | 51 | 21,211 | 21,211 | 42,422 |
Program | ||||
Inghelburch | 11 | 2,613 | 2,613 | 5,226 |
UNHCR | 231 | 1,549 | 1,549 | 3,098 |
ARocha | 2 | 81 | - | 81 |
Stichting ALS Nederland | 20 | 655 | 655 | 1,310 |
International Red Cross | 13 | 757 | 757 | 1,514 |
Vessels of Humanity Foundation | 19 | 456 | - | 456 |
MBY Pet Rescue and Sanctuary | 12 | 342 | - | 342 |
Aeta Children's Home (ACH) | 9 | 277 | - | 277 |
The Child Haus | 26 | 1,378 | 1,378 | 2,756 |
Amount Donated (in US$) | ||||||
Year | Areas | Incidents | Donors | Employee | Trend | |
Micro 1:1 | Total | |||||
Amount | ||||||
Matching | ||||||
2013 | 11 | 3 | 1,481 | 150,223 | 148,502 | 519,639 |
2014 | 17 | 2 | 846 | 91,240 | 90,120 | 181,360 |
2015 | 12 | 2 | 1,592 | 140,454 | 140,443 | 280,897 |
2016 | 21 | 4 | 2,162 | 214,902 | 190,108 | 405,010 |
2017 | 15 | 5 | 1,171 | 89,560 | 89,281 | 178,842 |
2018 | 18 | 4 | 1,359 | 98,846 | 96,402 | 195,248 |
TOTAL | 140 | 38 | 14,584 | 1,556,747 | 1,522,465 | 4,469,743 |
Love without Borders - Home Building Program
TOTAL | 1,212 | 87,809 | 85,365 | 173,174 | ||||
Annual Donation Statistics | ||||||||
Amount Donated (in US$) | ||||||||
Year | Areas | Incidents | Donors | Employee | Trend | |||
Micro 1:1 | Total | |||||||
Amount | ||||||||
Matching | ||||||||
2008 | 5 | 2 | 1,206 | 142,224 | 142,224 | 656,788 | ||
2009 | 6 | 4 | 1,437 | 196,251 | 196,113 | 649,569 | ||
2010 | 3 | 5 | 505 | 48,413 | 48,413 | 96,826 | ||
2011 | 12 | 4 | 1,955 | 322,709 | 321,471 | 1,184,251 | ||
2012 | 20 | 3 | 870 | 61,925 | 59,388 | 121,313 | ||
Results
- Over 700 participants
- Employees have joined from North America, Europe, Ja- pan, and other locations
- Helped build over 250 homes in 16 different communities
- Assisted more than 1,700 fami- lies and more than 2,800 children
local culture. Learn more
Since 2008, Trend Micro has teamed up with GK, a local NPO in the Philippines, to provide funds and manpower to help build houses for financially-challenged families. Trend Micro encourages employees around the world to organize teams, fly to the Philippines, and help every year. Trend Micro subsidizes 5-day trips for volunteers, including both travel and local living expenses, as well as construction costs. The Home Building program not only helps construct new hous- es, but also gives Trend Micro employees a personal connection to the new homeowners and direct experience with the
34
INDEX 01About Trend Micro | 02Sustainable Development | 03Employees | 04Costomers | 05Global Citizenship Program | |||||||||||
Trend MicroParticipants by Region | |||||||||||||||
Europe, | North | ||||||||||||||
Middle | Total Par- | ||||||||||||||
Year | America, and | APAC/ANZ | Japan Philippines | ||||||||||||
East, and | ticipants | ||||||||||||||
Latin America | |||||||||||||||
Africa | |||||||||||||||
2008 | 21 | 6 | 14 | 11 | 25 | 77 | |||||||||
2009 | 5 | 3 | 5 | 7 | 12 | 32 | |||||||||
2010 | 19 | 5 | 4 | 12 | 30 | 70 | |||||||||
2011 | 12 | 5 | 13 | 9 | 28 | 67 | |||||||||
2012 | 7 | 6 | 24 | 12 | 24 | 73 | |||||||||
2013 | 14 | 2 | 15 | 16 | 23 | 70 | |||||||||
2014 | 12 | 4 | 18 | 14 | 22 | 70 | |||||||||
2015 | 8 | 7 | 14 | 9 | 23 | 61 | |||||||||
2016 | 11 | 4 | 19 | 12 | 23 | 69 | |||||||||
2017 | 12 | 7 | 20 | 10 | 21 | 70 | |||||||||
2018 | 12 | 3 | 7 | 6 | 36 | 64 | |||||||||
2019 | - | 2 | 8 | 2 | 10 | 22 | |||||||||
(As of May) | |||||||||||||||
TOTAL | 133 | 54 | 161 | 120 | 277 | 745 | |||||||||
Total Families and Children Helped | |||||||||||||||
GK Village | Families | Children | |||||||||||||
MJR | 21 | 63 | |||||||||||||
Bermuda, Kalayaan | 22 | 61 | |||||||||||||
Gloria, Bermuda | 12 | 30 | |||||||||||||
Kalayaan | 18 | 64 | |||||||||||||
Jose Rizal | 445 | 650 | |||||||||||||
Bagong Silang | 450 | 800 | |||||||||||||
35
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
GKVillage | Families | Children | ||||||
USA Hope | 55 | 220 | ||||||
Canossa | 45 | 40 | ||||||
Silver Heights | 75 | 200 | ||||||
Toyota | 160 | 150 | ||||||
Bayanihan | 126 | 100 | ||||||
GK Escopa | 67 | 100 | ||||||
St Joseph | 52 | 110 | ||||||
Munting Pamayanan | 72 | 80 | ||||||
Dasmarinas | 85 | 100 | ||||||
Sapang Maragul | 67 | 106 | ||||||
Munting Paraiso | 51 | 150 | ||||||
GK Victoria | 35 | 60 | ||||||
TOTAL | 1,858 | 3,084 | ||||||
Number of Homes Built | ||||||||
Year | Dates | Service Area | Service Lo- | Homes Built | ||||
cation | ||||||||
4/21-25 | MJR | 5 | ||||||
2008 | 9/15-19 | Bermuda, Kalayaan | Batangas | 17 | ||||
11/10-14 | Gloria, Bermuda | 4 | ||||||
11/24-28 | Bermuda | |||||||
2009 | 3/2-6 | Jose Rizal | Laguna | 33 | ||||
5/25-29 | ||||||||
4/12-16 | Jose Rizal | Laguna | 10 | |||||
2010 | 5/24-28 | 10 | ||||||
11/15-19 | Bagong Silang | Caloocan | 30 | |||||
Year | Dates | Service Area | Service Lo- | Homes Built |
cation | ||||
5/16-20 | USA Hope | Caloocan | 5 | |
2011 | 10/10-14 | Canossa | Laguna | 3 |
11/14-18 | Jose Rizal | Laguna | 10 | |
4/16-20 | Jose Rizal | Laguna | 5 | |
2012 | 10/15-19 | Silver Heights | Caloocan | 8 |
11/12-16 | ||||
4/15-19 | ||||
2013 | 10/21-25 | Toyota-Sta.Rosa | Laguna | 25 |
11/18-22 | ||||
5/19-23 | Jose Rizal | Laguna | 10 | |
2014 | 10/27-31 | Bayanihan | Cavite | 10 |
11/17-21 | ||||
5/11-15 | Escopa | Quezon City | 5 | |
2015 | 10/26-30 | Toyota-Sta.Rosa | Laguna | 1 |
11/30 -12/4 | St Joseph | Nueva Ecija | 10 | |
5/16-20 | St Joseph | Nueva Ecija | 3 | |
2016 | 10/3-7 | Munting Pamayanan | Quezon City | 18 |
11/14-18 | Munting Pamayanan | Quezon City | ||
5/22-26 | Dasmarinas | Cavite | 6 | |
2017 | ||||
10/16-20 | Dasmarinas | Cavite | 12 | |
11/13-17 | Sapang Maragul | Tarlac | 10 | |
4/16-20 | Sapang Maragul | Tarlac | 5 | |
2018 | 10/1-5 | Munting Paraiso | Cavite | 20 |
11/12-16 | ||||
2019 | 5/22-26 | GK Victoria | Tarlac | 10 |
TOTAL | 285 | |||
36
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
"Building a Future" Annual Service Project
Trend Micro helps children grow and discover their potential by improving their learning environment. Since 2013, Trend Micro has invested in the "Building a Future " annual service project. For one day each year, Trend Micro employees gather together and volunteer at local schools in need. They help build picnic tables
and bookshelves, teach students to read, and provide school equipment or cash donations. Giving back to society - Building a Future
Internet Safety and Cybersecurity Education
Results
- 336,118 students helped
- 1,476752 parents contacted
- 18,560 events initiated
- 966 volunteers involved
- 18,711 schools participated
Besides promoting online security through blogs and social media, Trend Micro initiated the "WHAT'S YOUR STORY" competition, poster and film contests, and on campus events to teach children about staying safe online.
The 2019 "WHAT'S YOUR STORY" competition asked "If you had one special power to make life online better, what would it be?"
Learn more
Internet Safety for Kids and Families
Kids can easily fall victim to online threats, so the next generation needs internet safety information to protect themselves. Since 2008, the Internet Safety for Kids and Families (ISKF) program has provided education to parents, teachers, and students to address online risks and teach good digital citizenship.
37
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Cybersecurity Education for Universities (CEU)
- Since 2018, Trend Micro has supported
more than 50 universities around the world.
- Over 20 universities in the Americas and the Asia-Pacific region remain active partners.
- Trender Micro employees in the Americas have run more than 10 Threat Defense Workshops.
- Trend Micro has donated over 8 cyber threat monitoring and discovery devices worldwide
- Over 1,000 university educators and administrators have participated in this
As threats increase, so does the number of unfilled positions for skilled cybersecurity professionals. Trend Micro established the Cybersecurity Education for Universities (CEU) program to share expertise freely with institutions of higher learning and help educate their students. Trend Micro works collaboratively with schools and help address the gap by offering guidance, expertise, and support to college cybersecurity programs freely. This program started in North America, but Trend Micro employees now help support students in Brazil, Saudi Arabia, Singa- pore, New Zealand, and Australia. Learn more
Advanced Participation
Participating Universities
L4: Research Projects
Curriculum Assistance
L3: Delivery, Instructor
University Cloud Lab (Philippines pilot program)
L2: Faculty enablement workshops/webinars Hardware donations
L1: Cybersecurity career counseling and webinars Technical or expert sharing
Informationprog am Security Program Curriculum
- Assist universities with cybersecurity education programs
- Collaborate with other nonprofit and governmental organizations to help schools
- Leverage the skills of local Trend Micro volunteers
Curriculum Design
Hands-onClassroom
Experience Lectures
Participating Schools
38
INDEX 01About Trend Micro 02Sustainable Development | 03Employees 04Costomers 05Global Citizenship Program |
Internet Safety for Small Businesses (ISSB) | |
Trend Micro established this program in | |
November 2017 to help make small | ISSB Major Partners |
business owners and employees safer in the | |
digital world. It raises risk awareness and helps | |
small businesses take a proactive approach to | |
online threats with easy-to-use resources. | |
Trend Micro expert volunteers have also part- | |
nered with the National Cyber Security Alli- | |
ance and the SCORE nonprofit organization to | Scholars |
help small businesses get off the ground. The | Experts |
ISSB program also helps sponsor nonprofitor-
ganization events and projects dedicated to keeping small businesses safe online. Learn more
Results
· Since 2017, Trend Micro and the NCSAhave run 4 workshops and 3 webinars, as well as delivered an online |
newsletter and logistical support to over 15,000 small businesses directly. More than 30,000 visitors have |
Regions inAction
Science, Technology, Engineering, and Math (STEM) Education - Taiwan
accessed the event website and the newsletters. | |
· Trend Micro and SCORE teamed up to create graphics, eGuides, workshops, and webinars that helped more | |
than 3,000 American and Canadian small businesses in 2018. | |
· | Over 98% workshop and webinar attendees would recommend it to others. |
· | 96% of webinar attendees report that they learned something new and helpful. |
Results
Since 2016:
- More than 100 teachers certified
- Over 300 students from 15schools trained
Volunteers from Trend Micro have taught underprivileged kids in Taiwan about computer programing, 3D printing, self-driving cars, and robotics. Because a good education requires a continuous effort by local teachers, they also receive training for developing and improving STEM curricula.
39
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
"What's YourStory?" Poster & Film Design Contest - Canada, Ireland, and
USA
- Over 20,000 participants globally
- Competitors came from 15 nations
This global competition encourages children to share their impressions of the online world through videos and posters. It helps bring parents, teachers, and kids closer together. After starting in Australia back in 2015, it has now grown to include over 20,000 people. "How do you know if what you see online is real or fake?" was the topic for 2018.
Learn more
The Smile Project - Japan
Since Japan's Great Northeast Earthquake in 2011, Japanese employees have helped with cleaning up the damage, replanting foliage, and educating survivors through this project.
Japanese volunteers went to the disaster area 6 times starting in June 2018 and donated 10 selected books each month for a year to the Kesennnuma Library in northeastern Japan. By June of 2019, they had completed 45 rounds of the Smile Project. 560 volunteers had visited the disaster area to help reconstruct local businesses, including fishery and agricultural revival projects.
In 2018, Trend Micro expanded the program to help victims of torrential rains in western Japan.
▲ Trend Micro Japan expanded the program to the 2018 torrential rains in western Japan
40
INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Year | Collaborating Agency | Result |
INTERPOL | Cooperated to eradicate a large botnet | |
FBI | Broke up the Esthost/Rove digital hacker group | |
2015 | FBI | Helped track the command and control (C&C) system |
used by multiple DRIDEX Botnets | ||
NCA | Shut down the malicious Refud.me | |
and Crytex Reborn services | ||
INTERPOL | Helped arrest the head of a Nigerian cybercriminal group | |
2016 | Taiwan Criminal Investigation | Blocked an email fraud case in progress using the de- |
Bureau | tection function of the IMSVA MailGuard feature(SNAP) | |
Europol | Uncovered an international cybercrime | |
FBI | ||
organization called Avalanche | ||
German Police | ||
2017 | ||
Co-published a research report on the current state and | ||
Europol | source of malicious automated teller machine software | |
showing how hackers attack automated teller machines | ||
2018 | FBI | Helped with the arrest and convictions of the Scan4You |
hackers | ||
41
INDEX01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Appendix: GRI Standards Cross-Reference Chapter Table
Appendix 1
GRI General Disclosure 2016 | ||||
Disclosed | Indicator | Description | Reference Chapter | Notes |
Item | ||||
102-1 | Organization Name | 01 About Trend Micro - | ||
About Trend Micro | ||||
102-2 | Activities, Brand, | 01 About trend Micro - | ||
Products, and Services | Management | |||
102-3 | Headquarters Location | 01 About Trend Micro - | ||
About Trend Micro | ||||
102-4 | Operating Locations | 01 About Trend Micro - | ||
About Trend Micro | ||||
102-5 | Intellectual Prop- | 01 About trend Micro - | ||
erty and Law | Management | |||
Organiza- | 102-6 | Market Services | 01 About trend Micro - | |
tion | Management | |||
01 About trend Micro - | ||||
Overview | 102-7 | Organization | ||
Management | ||||
Information about | 03 Employees - Transparent | |||
102-8 | employees and | |||
Recruitment Procedures | ||||
other workers | ||||
Due to the focus | ||||
Major Changes in | on information | |||
102-10 | security technology, | |||
the Organization | ||||
the company has | ||||
no supply chain. | ||||
102-12 | and Supply Chain | 05 Global Citizenship Programs | ||
- Fighting Cybercrimes | ||||
Strategy | 102-14 | External Initiatives | About the Report | |
GRI General Disclosure 2016 | |||||||
Disclosed | Indicator | Description | Reference Chapter | Notes | |||
Item | |||||||
Values, Principles, | 01 About Trend Micro - Man- | ||||||
102-16 | Standards, and | ||||||
Ethics and | agement | ||||||
Codes of Conduct | |||||||
Honesty | |||||||
102-41 | Union Agreements | The company hasno | |||||
unions. | |||||||
Identification and Selec- | 02 Sustainable Development | - | |||||
102-42 | Procedures for Stakeholders & | ||||||
tion of Stakeholders | |||||||
Materiality Issues | |||||||
102-43 | Principles of Communi- | 02 Sustainable Development - | |||||
cation with Stakeholders | Stakeholder Communication | ||||||
102-44 | Raising Key Topics and | 02 Sustainable Development - | |||||
Concerns | Stakeholder Communication | ||||||
Operating | 102-45 | Consolidated Financial | 01 About Trend Micro - Busi- | ||||
Report | Statements | ness Operations | |||||
Definitions | of | Report | |||||
102-46 | Content | and | Topic | About the Report | |||
Boundaries | |||||||
102-47 | Materiality Issues List | About the Report | |||||
102-48 | Information Re-editing | About the Report | |||||
102-49 | Report Changes | About the Report | |||||
102-50 | Report Time Frame | About the Report | |||||
102-51 | Last Report Date | About the Report | |||||
102-52 | Report Period | About the Report | |||||
102-53 | Report Point of Contact | About the Report | |||||
Person | |||||||
102-54 | GRI Guideline Accor- | About the Report | |||||
dance Report | |||||||
42
INDEX01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
GRI General Disclosure 2016 | ||||
Disclosed | Indicator | Description | Reference Chapter | Notes |
Item | ||||
Operating | 102-55 | GRI Content Index | Appendix 1 | |
Report | ||||
102-56 | External Assurances | About the Report | ||
102-53 | Report Point of Contact | About the Report | ||
Person | ||||
102-54 | GRI Guideline Accor- | About the Report | ||
dance Report | ||||
102-55 | GRI Content Index | Appendix 1 | ||
102-56 | External Assurances | About the Report | ||
102-53 | Report Point of Contact | About the Report | ||
Person | ||||
102-54 | GRI Guideline Accor- | About the Report | ||
dance Report | ||||
102-55 | GRI Content Index | Appendix 1 | ||
102-56 | External Assurances | About the Report | ||
Operation Financial Performance | ||||
GRI 102: Managing Principles 2016 | ||||
Disclosed | Indicator | Description | Reference Chapter | Notes |
Item | ||||
103-1 | Explaining Major Topics | 02 Sustainable Development - | ||
and their Boundaries | Materiality Issue's Significance | |||
Managing | 103-2 | Management Principles | 01 About Trend Micro - | |
Principles | and their Focus | Business Operations | ||
103-3 | Management Principles | 01 About Trend Micro - | ||
Evaluation | Business Operations | |||
GRI 200:Special Topic Disclosures - Economics 2016
Economic | Direct Economic | Value | 01 About Trend Micro-Business | |||
P e r f o r - | 201-1 | Generated | and Distrib- | |||
Operations | ||||||
mance | uted by theOrganization | |||||
The company | ||||||
mainly focuses on | ||||||
information security | ||||||
Financial | Impacts | and | technology that has | |||
little impact on envi- | ||||||
Other Risks and Oppor- | ||||||
201-2 | ronmental issues of | |||||
tunities Arising from Cli- | ||||||
climate change, so | ||||||
mate Change | ||||||
the report includes | ||||||
no risk assessment | ||||||
or identification of | ||||||
climate change. | ||||||
Define Welfare Program | 03 Employees - Salary and Re- | |||||
201-3 | Obligations and | Other | ||||
tirement Structure | ||||||
Retirement Plans | ||||||
Product Technology Research and Development
GRI 103: Managing Principles 2016
Disclosed | Indicator | Description | Reference Chapter | Notes |
Item | ||||
Managing | 103-1 | Explaining Major Topics | 02 Sustainable Development - | |
Principles | and their Boundaries | Materiality Issue's Significance | ||
Management Principles | 01 About Trend Micro - | |||
103-2 | Solutions | |||
and their Focus | ||||
About Trend Micro - IoT Security | ||||
Management Principles | 01 About Trend Micro - | |||
103-3 | Solutions | |||
Evaluation | ||||
About Trend Micro - IoT Security | ||||
43
INDEX01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program
Intellectual Property Protection
GRI 103: Managing Principles 2016
Disclosed | Indicator | Description | Reference Chapter | Notes | |
Item | |||||
Managing | Explaining Major Topics | 02 Sustainable Development | - | ||
103-1 | Trend Micro and SDG Relation- | ||||
Principles | and their Boundaries | ||||
ship | |||||
Management Principles | 04 Customers - Enhanc- | ||||
103-2 | ing the Information Se- | ||||
and their Focus | |||||
curity Environment | |||||
Management Principles | 04 Customers - Enhanc- | ||||
103-3 | ing the Information Se- | ||||
Evaluation | |||||
curity Environment | |||||
Product Services and Customer Relationships
GRI 103: Managing Principles 2016
Disclosed | Indicator | Description | Reference Chapter | Notes |
Item | ||||
Explaining Major Topics | 02 Sustainable Develop- | |||
103-1 | ment - Trend Micro and | |||
and their Boundaries | ||||
SDG Relationship | ||||
Managing | ||||
103-2 | Management Principles | 04 Customers | ||
Principles | ||||
and their Focus | ||||
103-3 | Management Principles | 04 Customers | ||
Evaluation | ||||
Diverse Career Growth and Training
GRI 103: Managing Principles 2016
Disclosed | Indicator | Description | Reference Chapter | Notes | |||
Item | |||||||
Explaining Major Topics | 02 Sustainable | Development | - | ||||
103-1 | Trend Micro and SDG Relation- | ||||||
and their Boundaries | |||||||
ship | |||||||
Managing | |||||||
103-2 | Management Principles | 03 Employees | - | Learning | & | ||
Principles | and their Focus | Growth | |||||
103-3 | Management Principles | 03 Employees | - | Learning | & | ||
Evaluation | Growth | ||||||
GRI 400:Specific Topic Disclosures - Society 2016 | |||||||
Tr a in in g | Staff Professional | ||||||
Ability Enhancement | 03 Employees | - | Learning | & | |||
and Edu- | 404-2 | ||||||
and Transition As- | Growth | ||||||
cation | |||||||
sistance Programs | |||||||
Employee Work and Life Balance | |||||||
GRI 103: Managing Principles 2016 | |||||||
Disclosed | Indicator | Description | Reference Chapter | Notes | |||
Item | |||||||
Explaining Major Topics | 02 Sustainable | Development | - | ||||
103-1 | Trend Micro and SDG Relation- | ||||||
and their Boundaries | |||||||
ship | |||||||
Managing | |||||||
103-2 | Management Principles | 03 Employees - Sound Working | |||||
Principles | |||||||
and their Focus | Environment | ||||||
103-3 | Management Principles | 03 Employees - Sound Working | |||||
Evaluation | Environment | ||||||
44
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Disclaimer
Trend Micro Inc. published this content on 04 August 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 03 August 2020 15:36:07 UTC