For years, customers with economy fares have been able to change the seat automatically assigned to them at check-in free of charge.
However, travel agents received notice from the company this month that lower-tier passengers who had not purchased a seat in advance would have to pay a fee to change their automatically designated spot, starting
Travellers took to social media to protest the move, with some saying they were caught off guard and given no heads-up beforehand by
The carrier says that two days after implementing the fee, which can top
The now-paused policy marks the latest example of airlines' growing reliance on so-called ancillary fees for formerly bundled services ranging from checked bags to onboard snacks and Wi-Fi access.
This report by The Canadian Press was first published
Companies in this story: (TSX:AC)
© 2024 The Canadian Press. All rights reserved., source