“We’re honored to return to CCW’s events with this nomination and to be recognized as a leader in delivering AI and automation solutions that enhance customer experiences,” said
Finalists in the “Automation Solution of the Year” category are recognized for developing automation solutions that have profoundly improved operational efficiencies while enhancing customer service and agent performance.
Mosaicx360 combines high-tech solutions with deep expertise to enable companies and people to communicate using human-machine interfaces. Mosaicx Engage, part of the comprehensive Mosaicx360 solution suite, enhances inbound-outbound, voice-and-text communications for customers and employees. The tool facilitates more than 1.1 billion call minutes annually, driving productivity and increasing business revenue.
“The 2024 Awards program highlights narratives of resilience, perseverance and unwavering operational continuity within the profession. Each finalist has shown a relentless pursuit of excellence that showcases the very best of our profession, and we applaud their remarkable achievements,” said
Mosaicx will showcase its conversational AI, machine learning and natural language processing technologies at two upcoming CCW events.
- CCW Las Vegas
- The Mosaicx team will host registrants at an exhibition booth (#115) to demonstrate its industry-leading conversational AI solutions.
- Jones will participate in the “Stronger Together: Empowering Women’s Impact in the Workplace and Community” panel on
Tuesday, June 4 at11:00 a.m. PT . She will be joined by industry leaders to share insights on the crucial importance of collaboration, support and the creation of inspirational narratives highlighting successful female leaders.
- Jones will participate in the “Stronger Together: Empowering Women’s Impact in the Workplace and Community” panel on
- The Mosaicx team will host registrants at an exhibition booth (#115) to demonstrate its industry-leading conversational AI solutions.
- CCW CXO Exchange in
St. Louis, Mo. - The Mosaicx team will lead a roundtable and panel discussion about the impacts of AI on customer service and how to balance AI with human connection at the event.
- Director of Product Management
Lauren Morris will moderate the session, “The AI Imperative: Impacts and Outcomes of Generative AI on Customer Service Organizations,” onWednesday, May 15 at5:15 p.m. CT in thePershing /Lindell meeting room. - Jones will moderate a panel on the event’s mainstage on
Thursday, May 16 at4:15 p.m. CT , called “Balancing AI and Human Touch in Customer Experience.”
- Director of Product Management
- The Mosaicx team will lead a roundtable and panel discussion about the impacts of AI on customer service and how to balance AI with human connection at the event.
To experience Mosaicx360 firsthand, request a free demo at www.mosaicx.com.
About Mosaicx
Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx is a part of
Mosaicx Media Contact
Communiqué PR
mosaicxpr@communiquepr.com
206-282-4923 ext. 233
Source:
2024 GlobeNewswire, Inc., source