DELTA AIR LINES, INC. 
Delta's award-winning Fly Delta App is getting a major upgrade just in time for summer travel. Introducing Fly Delta 6.0, the most comprehensive update to the app since 2019-packed with improvements that help customers save time, explore new destinations and manage their travel even when the unexpected happens.
Available today†, the latest update to the app includes a slate of new and updated features, functionality and experiences that reimagine how customers can engage with Delta. This includes an all-new Help Center view, always-available access to boarding information and connectivity to our Virtual Assistant. And quickly following in early summer, customers will also soon be able to utilize their Delta SkyMiles credentials from their Fly Delta App to seamlessly connect to Delta Sync Wi-Fi onboard.
"The Fly Delta app connects customers to the full Delta experience, from inspiring travel and navigating a trip to seamlessly accessing exclusive partner experiences and content," said Eric Phillips, S.V.P. and Chief Digital Officer. "This 6.0 update brings the Delta difference to customers no matter where they are on their journey."
From home to destination, on average 85% of Delta SkyMiles Members rely on the industry-leading Fly Delta app when traveling. With more than one billion unique app engagements in 2023, the updates coming to Fly Delta have an opportunity to create more meaningful, connected and elevated moments as customers embark on summer travel plans.
Read on for more information on the highlights customers can expect in the weeks and months ahead.
Use the all-new Explore page in the app to gain inspiration, plan and book your next trip on Delta with ease. The highly personalized experience is connected with Delta's integrated digital ecosystem, remembering your recent experiences and highlighting places to explore next.
Everything where it should be with refreshed, easy-to-use navigationBrowse the app with ease through a streamlined navigation ribbon that better reflects how customers engage with the app today. The new My Trips tab brings relevant, upcoming trip information into a standalone view, mirroring how customers navigate the delta.com homepage.
Coming soon: Log in to Delta Sync Wi-Fi directly from Fly DeltaCustomers connecting to Delta Sync Wi-Fi using a personal device with Fly Delta installed can log in after connecting to the "DeltaWifi.com" wireless network onboard. Simply tap to log in using your Fly Delta app credentials and seamlessly access fast, free Wi-Fi connectivity on available routes. This feature will rollout beginning early this summer.
Delta Sync Wi-Fi continues to roll out in 2024 with the vast majority of Delta customers expected to have access to fast, free connectivity by the end of the year.
Customers navigating their day of travel can now use new boarding pass functionality that keeps boarding information readily available and just a tap away, even as customers move around to other screens in the app. Check an upcoming flight, plan a bucket-list trip, access in-app wayfinding and more without losing touch with your boarding pass.
Manage the unexpected with new Help Center viewThe updated app brings simplicity to the unexpected with an all-new Help Center view. During moments where travel on Delta flights is disrupted, customers will be prompted with a simplified view of the actions required to continue their journey.
"Every customer engagement is an opportunity for us to show them how Delta is different in moments when customers need us most," said Phillips. "The Help Center view provides a way to connect with customers directly when travel is disrupted and gives them even more choice over their travel experience."
Through the Help Center, customers can select and manage Delta flight options, track baggage and more in one dynamic page. In one tap, connect with Virtual Assistant directly from the app for follow up questions or needs. Even better, the view now reflects more of the information Delta Reservations specialists see when assisting customers who contact Delta by phone or messaging.
And more is on the way this yearDelta teams are constantly listening to customer and employee feedback and finding ways to continue engaging through the app experience. Watch this space-more updates are on the way in summer 2024.
† Available on demand for all customers via iOS App Store and Google Play beginning May 7. Customers with background updates enabled will receive an automatic update directly to their device on a metered, rolling basis following launch.
- Fly Delta App
- Customer Experience
Attachments
- Original Link
- Permalink
Disclaimer
Delta Air Lines Inc. published this content on 07 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 07 May 2024 16:19:08 UTC.
