The operator, known as JR East, said the issue was largely resolved more than four hours later, at around
According to the railway company, users began experiencing difficulties accessing services on the Mobile Suica app and Eki-net from around
While topping up through the app was temporarily unavailable, the mobile version of the public transport card could still be used if there was a remaining balance. Funds could also be added at terminals using cash.
==Kyodo
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