Micropole : announces the nomination of Muriel Huriot to the position of Director of Transformation & Customer Experience

Levallois-Perret, le November 3^rd 2020. Micropole, an international consulting and innovative technologies Group, specialized in Data & Digital Experience, announces the arrival of Muriel Huriot as Director of Transformation and Customer Experience, accentuating its positioning on Added Value and the attainment of its growth and profitability objectives.

With 14 years' experience in the definition and implementation of transformation programs for major international service and industrial groups, Muriel Huriot joins the Management Committee of Micropole as Director of Transformation and Customer Experience.

A graduate of both the Ecole des Ponts and Stanford in Design Thinking, and holder of a Masters in Management from the University of Paris-V, Muriel Huriot spent 12 years developing the consulting business within strategy and management firms (BearingPoint, Altedia). She then went on to take more operational roles as an in-company Transformation Success Manager.

Muriel Huriot's mission will be to contribute to the development of the Micropole strategic plan so as to implement a client-centric, sustainable organization and to strengthen the evolution of a customer culture throughout the Group as a whole.

« I am delighted that Muriel Huriot has joined our management team. Her experience in corporate transformation will inject a new dynamic in the implementation of our strategy, based as it is on Added Value in which Customer Experience obviously plays a key role », commented Christian Poyau, Micropole CEO.

Muriel Huriot will act as a catalyst in the co-construction of the enterprise, its customers and its partners within Micropole.

« My mission is to go beyond the simple consideration of customer needs. More than ever in the period we are currently facing, human, emotional and experiential dimensions are the distinguishing factors in our approach and co-construction with our customers and partners. The Micropole ADN, rooted in innovation and excellence, as well as the breadth of its client portfolio, already constitutes a solid basis for growth. I'm looking forward to accelerating the development of Micropole with the whole team - for our customers », Muriel Huriot states.

This creation of a Customer Experience Management position will enable Micropole to place customer satisfaction squarely at the center of the Groups' operations, so as to partner customers effectively in their Data and Digital-geared transformation. This also strengthens the differentiating positioning of Micropole, to accelerate the deployment of its strategy and objectives for growth and profitability.

Photo available on request.