RingCentral, Inc. announced the general availability of RingCX?, a native, AI-first contact center with new capabilities powered by its RingSense? AI platform. Integrated with RingCentral MVP?, RingCX offers a disruptive combination of product, packaging, and pricing.

During controlled availability, there have been more than 50 customers who have selected RingCX, including a 1,000 plus seat win from a Fortune 500 company. RingCX offers: AI-first: Leveraging the latest advances in generative AI, RingCX helps customers and contact center employees before, during, and after interactions with real-time guidance for agents, and automated scoring and monitoring for supervisors. Rich omnichannel: Seamlessly brings together voice, video and digital channels so agents can easily engage with customers in their channel of choice, with full context to the customer journey and interaction history.

Disruptively packaged and priced: RingCX includes voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound and outbound minutes. The offering is attractively priced at $65 per agent per month, providing major cost savings and pricing predictability. Simple to use: Includes a rich set of capabilities businesses need without the expensive bells and whistles of traditional contact centers, including voice, video, social media, SMS, email, and more ?

in one unified, easy to use interface. Easy to deploy: Intuitive set-up gives customers the ability to get started in a matter of days, not weeks. Complements RingCentral Contact Center: RingCX is a strong complement to RingCentral Contact Center?, an OEM-based solution, which is generally aimed at more complex use cases and larger deployments.

AI-first Functionality: Embedded RingSense AI helps agents and supervisors before, during, and after every customer interaction, ensuring an optimal customer journey for smarter conversations. Capabilities include: Pre-interaction: RingSense AIgives agents insights from prior customer conversations from a single pane of glass, helping improve customer service and agent effectiveness. During interaction: Real-Time AI Summariesprovide automatic summaries of the interaction, helping agents significantly improve their interaction follow-up on tasks, which is where agents spend approximately 25-30% of their time.

Post-interaction: Post-call transcriptions, action items, and summaries improve agent effectiveness and supervisor visibility. Workforce Engagement Management add-on:Offers native, generative AI-based automated quality management, coaching, and conversation analytics via the RingSense AI platform. Key benefits include improving agent performance while giving supervisors visibility into every customer interaction.

Partner Ecosystem: Open APIs and partner integrations with RingCX facilitate workflows between business systems and eliminate data silos, thus driving better business outcomes. Partner integrations at launch include: Salesforce, Zendesk - to provide seamless workflow with customer relationship management systems. Cognigy, Google DialogFlow, Yellow.ai - to add third-party interactive virtual agent (IVA) support. Balto - to add real-time agent assist capabilities.

Calabrio - to add more extensive workforce engagement management use cases including workforce management. RingCX is available in the US, Canada, and UK, with France and Germany coming later this quarter. RingCentral continues to rapidly add new features to RingCX to help organizations flexibly and rapidly transition to an AI-first contact center.