TaskUs : Investor Presentation – Q1 2024

Investor Presentation

May 8, 2024

1

Disclaimers

Forward Looking Statements

This presentation contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, statements reflecting the current views of TaskUs, Inc. ("TaskUs" or the "Company") with respect to, among other things, our operations, our financial performance, our industry, the impact of the current macroeconomic environment on our business, and other non-historical statements including the statements in the "Financial Outlook" section of this presentation. In some cases, you can identify these forward-looking statements by the use of words such as "outlook," "believes," "expects," "potential," "continues," "may," "will," "should," "could," "seeks," "predicts," "intends," "trends," "plans," "estimates," "anticipates," "position us" or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties.

Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. These factors include but are not limited to: the dependence of our business on key clients; the risk of loss of business or non-payment from clients; our failure to cost-effectively acquire and retain new clients; the risk that we may provide inadequate service or cause disruptions in our clients' businesses or fail to comply with the quality standards required by our clients under our agreements; utilization of artificial intelligence by our clients or our failure to incorporate artificial intelligence into our operations; our inability to anticipate clients' needs by adapting to market and technology trends; unauthorized or improper disclosure of personal or other sensitive information, or security breaches and incidents; negative publicity or liability or difficulty recruiting and retaining employees; our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees or third parties; global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate significant revenue; the dependence of our business on our international operations, particularly in the

Non-GAAP Measures

This presentation includes certain financial measures not presented in accordance with United States generally accepted accounting principles ("GAAP"), including Adjusted Net Income and Adjusted Net Income Margin, Adjusted Earnings Per Share, EBITDA, Adjusted EBITDA and Adjusted EBITDA Margin, Free Cash Flow and Conversion of Adjusted EBITDA. Management believes these measures help illustrate underlying trends in TaskUs' business and uses the measures to establish budgets and operational goals, communicate internally and externally, and manage TaskUs' business and evaluate its performance. Management also believes these measures help investors compare TaskUs' operating performance with its results in prior periods. TaskUs anticipates that it will continue to report both GAAP and certain non-GAAP financial measures in its financial results, including non-GAAP results that exclude the impact of certain costs, losses and gains that are required to be included in our profit and loss measures under GAAP. Because TaskUs' reported non-GAAP financial measures are not calculated in accordance with GAAP, these measures are not comparable to GAAP and may not be comparable to similarly described non-GAAP measures reported by other companies within TaskUs' industry.

Philippines and India; our failure to comply with applicable data privacy and security laws and regulations; fluctuations against the US dollar in the local currencies in the countries in which we operate; our inability to maintain and enhance our brand; competitive pricing pressure; unfavorable or uncertain economic and political conditions; our dependence on senior management and key employees; increases in employee expenses and changes to labor laws; failure to attract, hire, train and retain a sufficient number of skilled employees to support operations; our inability to effectively expand our operations into countries or industries in which we have no prior operating experience and in which we may be subject to increased business, economic and regulatory risks; reliance on owned and third-party technology and computer systems; failure to maintain asset utilization levels, price appropriately and control costs; the control of affiliates of Blackstone Inc. and our Co-Founders over us; and the dual class structure of our common stock. Additional risks and uncertainties include but are not limited to those described under "Risk Factors" in the Company's Annual Report on Form 10-K for the year ended December 31,

2023 (the "Annual Report"), filed with the Securities and Exchange Commission (the "SEC") on March 8, 2024, as such factors may be updated from time to time in our periodic filings with the SEC, which are accessible on the SEC's website at www.sec.gov. These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary filings with the SEC, which are or will be accessible on the SEC's website at www.sec.gov. These factors should not be construed as exhaustive and should be read in conjunction with other cautionary statements that are included in the Company's SEC filings. TaskUs undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments or otherwise, except as required by law.

Consequently TaskUs' non-GAAP financial measures should not be evaluated in isolation or supplant comparable GAAP measures, but rather, should be considered together with the information in TaskUs' consolidated financial statements, which are prepared in accordance with GAAP. Definitions of non-GAAP financial measures and the reconciliations to the most directly comparable measures in accordance with GAAP are provided in subsequent sections of this presentation narrative.

Because GAAP financial measures on a forward-looking basis are not accessible, and reconciling information is not available without unreasonable effort, we have not provided reconciliations for forward-lookingnon-GAAP measures, other than Free Cash Flow. For the same reasons, we are unable to address the probable significance of the unavailable information, which could be material to future results.

• INVESTOR PRESENTATION

OUR VISION

Outsourcing reimagined for the innovation age

• See appendix for reconciliation to most comparable GAAP measure

• INVESTOR PRESENTATION

OUR SOLUTIONS

Digital Customer Experience

Trust & Safety

AI Services

OUR RESULTS

$227.5mm	$50.6mm
Q1 2024 Revenue	Q1 2024 Adj EBITDA1
20%+	22.2%
Q1 YoY Increase Multi-	Adj. EBITDA Margin1
Service Line Clients	Q1 2024
$3.0mm	$47.6mm
Revenue Above	Free Cash Flow
Top-End Q1 Guidance	Q1 2024
3	+1,400
Q1 2024 Everest PEAK	Teammates Since
Matrix® Leader Awards	Q4 2023

Continued Profitable Performance in Q1 2024

Other highlights

• Beat Top-End Revenue and Adjusted EBITDA Guidance for Q1 2024
• Announced AssistAI, our knowledge co-pilot technology based on the TaskGPT platform
• The only BPO named a Leader in three Everest Group Peak Matrixes:
• • Trust and Safety Services
  • Financial Crime & Compliance Operations Services
  • Data Annotation and Labeling Solutions
• Q1 Revenue in Latin America grew greater than
  50% year over year, again

Quarterly revenue / YoY growth

($ in millions)

					22.2%
$235	$229	$226	$234	$227	Q1 2024
Adj EBITDA
					Margin1

Q1 '23	Q2 '23	Q3 '23	Q4 '23	Q1 '24
(2)%	(7)%	(3)%	(3)%		(3)%
		2023			2024

• See appendix for reconciliation to most comparable GAAP measure

• INVESTOR PRESENTATION

Continued Profitable Performance in Q1 2024

Q1 key client wins

• DCX contracts with 1) a provider of technology-enabled legal solutions, 2) a European-based financial services client leveraging our heloo acquisition capabilities, 3) a pan-European,job-search application, and 4) a provider of digital parking services
• Trust + Safety (incl. Risk + Response) contracts in On Demand Travel + Transportation, FinTech, and Social Media, including an expansion with our largest client
• AI Services contracts supporting 1) an autonomous vehicle client's operations in Texas and 2) multiple programs at our largest client, including their Generative AI initiatives

Q1 highlights

+49,600	+3%	Focused
Headcount as of March 31,	Headcount increase since	& engaged
2024	December 31, 2023	team

• INVESTOR PRESENTATION

Expanding Our Global Footprint	as of March 31, 2024
Our Headcount

27 sites and a fully-functional, scaled work at home solution across 12 countries	~49,600

	Ireland - WFH
USA - 3 sites	Croatia - 2 sites Serbia - WFH
Greece - 1 site	Japan - WFH
Mexico - 1 site	India - 5 sites	Taiwan - 1 Site
		Philippines - 10 Sites
Colombia - 2 sites
		Malaysia - 2 Sites

Work@Home

6	INVESTOR PRESENTATION

Service Offerings

INVESTOR PRESENTATION

Digital Offerings Powered by Differentiated

Technology Solutions

66%

20%

14%

Digital	Trust + Safety	AI Services
Customer Experience
		Note: Percentages based on contribution to year-end December 2023 revenue

8	INVESTOR PRESENTATION

Digital Customer Experience

Ever-increasing user expectations and competition necessitate world class customer care. Founded on innovation and a people-first culture, TaskUs delivers excellent CX support consistently for the world's leading brands. The digital nature of the support we provide allows us to automate a greater portion of these interactions using proprietary tools like TaskGPT, support multiple interactions concurrently, and use teammates based in higher margin, offshore markets.

17%

VOICE

27%

OMNI-CHANNEL

56%

NON-VOICE

Note: Percentages based on 2023 DCX revenue

• INVESTOR PRESENTATION

66%	2023 Revenue
$606mm

SOLUTIONS

Omni-Channel	Sales & Customer
Care	Acquisition
Technical	Learning Experience
Support	Services
New Product or	Consulting
Market Launches	Services

Trust + Safety

Content Moderation

User generated content is growing at an exponential rate. Wherever content is created by users, platforms must review and enforce policy guidelines to protect their communities. Today, TaskUs teammates review content posted by users and advertisers across these social networks as well as dating apps, job sites, and marketplaces.

Risk + Response

TaskUs solves for two growing problems faced by tech disruptors: the reputational risks posed by new forms of online fraud and financial crime and the cost of complying with increasing regulatory complexity. TaskUs Risk + response provides digital identity verification, fincrime compliance, and anti-fraud solutions to help businesses overcome these challenges.

10	INVESTOR PRESENTATION

20%	2023 Revenue
$187mm

SOLUTIONS

Policy	Tools & innovation
development
FinCrime	Fighting fraud
compliance
Resiliency studio	Digital identity