Teleperformance continues to make its mark as the global leader in customer experience management with its commitment to providing simpler, faster, and safer customer interactions.
Teleperformance Recognized as the 2020 North America BPO Competitive Strategy Innovation Leader by
Based on its recent analysis of the North American contact center market,
'This Award acknowledges Teleperformance's 40 years of experience and leadership in the BPO market.
Strategy Execution
It quickly became apparent that COVID -19 represented a greater health threat than originally anticipated. Therefore, dramatic emphasis needed to be placed on BPOs moving expeditiously toward a WAHA model. Teleperformance has:
Proven experience in implementing a work-at-home model and expanded at a rapid pace
Successfully managed a team of thousands of remote interaction experts that connect and assist customers daily across all geographies
Deployed best-in-class operational and security processes, ensuring consistent results from on-site and remote interaction experts
Adapted training and coaching processes, specifically designed to engage a remote workforce
Deployed several specific technical solutions that commits the same levels of control and security for remote and on-site interaction experts
'Teleperformance's focus is on service, innovation, technology, tools, C-Sat/NPS, employee satisfaction (eSat), culture change and revenue growth opportunities,' noted DeSalles. 'Teleperformance has made great strides in delivering on its mantra, 'Every interaction matters.' The company has distinguished itself as an innovator in customer service delivery, global contact center practices and outstanding financial performance.'
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About
Contact:
P: 1-210-477-8469
E: harley.gadomski@frost.com
ABOUT
Teleperformance (TEP - ISIN: FR0000051807 - Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world's largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the 'Simpler, Faster, Safer' process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry's highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40,
For more information: www.teleperformance.com Follow us on Twitter: @teleperformance
CONTACTS
FINANCIAL ANALYSTS AND INVESTORS
Investor relations and financial
communication department
TELEPERFORMANCE
Tel : +33 1 53 83 59 15
investor@teleperformance.com PRESS RELATIONS
IMAGE7
Tel : +33 1 53 70 74 70
teleperformance@image7.fr PRESS RELATIONS
TELEPERFORMANCE
Tel : + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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