Trend Micro Incorporated : 2019 TREND MICRO CORPORATE SOCIAL RESPONSIBILITY REPORT

August 03, 2020 at 11:36 am EDT

2019

T R E N D MICRO

CORPORATE SOCIAL RESPONSIBILITY R EPORT

I NDEX

About the Report

About Trend Micro		01

Management	5
Corporate Governance	7
Industry Recognition	9
Solutions	10

Sustainable Development		02

Code of Ethics & Business Practice Guidelines	13
Risk Management	13
Procedures for Stakeholders & Materiality Issues	14

Customers	04

Enhancing the Information Security Environment	27
Services	28
Communication Channels	30

Global Citizenship Programs		05

Philanthropy	33
Internet Safety and Cybersecurity Education	37
Regions in Action	39
Fighting Cybercrime	40

	Employees		03

A Message from the CEO	Transparent Recruitment Procedures	20
Sound Working Environment	22
	Internal Communications	23
	Learning & Growth	24

Appendix

T R E N D M I C R O

C S R R E P O R T

F O R 2 0 1 9

About the Report

Since the company's inception, Trend Micro has followed sustainable management practices, adhered to ethical principles, and maintained high standards to create the maximum value for shareholders while promoting the advancement of society. In this report, Trend Micro hopes to show shareholders the value of their investment, as well as demonstrate how the company demonstrates its sense of corporate social responsibility and promotes social progress.

Report Parameters & Limits

This report addresses the period from June 1, 2018 to May 31, 2019 for Japan, North America, Latin America, Europe, and the Asia-Paciﬁc region. All of the ﬁnancial infor- mation herein came from the period between January 1, 2018 and December 31, 2018.

Contact Trend Micro

If you have any suggestions for or comments about this report, please contact Trend Micro:

Trend Micro Incorporated c/o Angela Chiang

Address: 8F, 198, Section 2, Dun Hwa South Road, Taipei 106, Taiwan +886-2-2378-9666

www.trendmicro.com

Report Standards

This report complies with GRI Standards published by the Global Reporting Initiative for sharing information about Trend Micro's corporate governance with regard to economic status, environmental protection, and social responsibility.

Principles for Drafting the Report

This report adheres to AA1000 (AccountAbility) Principles - including Materiality, In- clusivity, Responsiveness, and Impact - to meet the challenges of sustainability and improve long-term performance. Readers can clearly determine if Trend Micro follows Corporate Social Responsibility (CSR) principles. This report also relies on the structures and standards stipulated in revision G4 of the Global Reporting Initiative (GRI) to address all key CSR issues. In addition, this report explains Trend Micro's corporate governance with regard to economic status, environmental protection, and social responsibility.

Report Publication

Issued December 2019. Trend Micro released this paperless report on its corporate website only to help protect the environment.

A M e s s a g e

f r o m t h e C E O

CEO's Letter

Trend Micro has always envisioned a global environment that allows for the free and secure exchange of information. Since 1988, Trend Micro has consistently foreseen new threats and proactively responded according to this equation: X = I (infrastructure change) + U (user behavior change) - T (new types of threat warnings). Recently, Trend Micro took information security into the cloud, and the organization has now completely transformed into an inter-generational cybersecurity company. Last year, Trend Micro resolved over 2 trillion security issues and prevented more than 4 billion threats. Even greater victories will come in the years ahead.

ONE VISION for Protecting the Connected World

The emergence of artiﬁcial intelligence and the Internet of Things has drastically changed not only data analysis, but also the methods necessary to protect the connected lives of everyone. Cybersecurity solutions must now break free from their silos and join in ONE VISION to share information from diﬀerent ﬁelds and cross organizational boundaries. Analytical information collected from the cloud, networks, and endpoint devices can become meaningful to customers if properly presented to give a clear view of network safety. Trend Micro will help customers develop information security frameworks and provide timely defenses. ONE VISION will become the fundamental scaﬀolding of eﬀective information security and make Trend Micro into a crucial defender of customers and society as a whole.

Leveraging Core Strengths to Make a Safer World

Using its core information safety capabilities, Trend Micro has planned Global Citizenship Programs to fulﬁll the responsibilities of a good corporate citizen. Since 2008, Trend Micor has contributed 1% of after tax earnings every year to the Global Citizenship Program that encourages CSR projects and promotes information security education, including give and match programs for the underprivileged, cyber security and internet education initiatives, and eﬀorts to end cybercrime. In places like Texas, Van- couver, Japan, and Taiwan, the employees of Trend Micro have spread their love and made this world into a better place. Today, one quarter of all Trend Micro employees participate in charitable Give and Match programs. Well over 1.5 million children and families have participated in cyberse- curity and information safety education programs. More than 900 Trend Micro volunteers help people all over the world. Over 740 teams from 59 locations have participated in Trend Micro-sponsored "hackathons" to ﬁnd and help eliminate online security weaknesses. Trend Micro will always keep making a diﬀerence in the connected world.

Looking Ahead to the Next Decade

After accumulating 30 years of wisdom and experience, Trend Micro will continue forward with the ONE VISION information defense strategy. Besides maintaining sustainable operations and growth with information security as a fundamental priority, Trend Micro expects to have a positive inﬂuence on society. Trend Micro's 6,500 employees in 50 countries will always take pride maintaining the company's global security leadership.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

About Trend Micro

As a global leader in cybersecurity, Trend Micro focuses on ensuring the security of digital information exchanged by businesses and individuals. Established in California in 1988, Trend Micro now has a workforce that transcends national boundaries. With over 6,500 employees in 55 oﬃces around the globe (including the USA, Japan, Germany, Taiwan, the Philippines, and India), Trend Micro strives to maintain a safe, friendly environment and cultivate continuous innovation to maintain its leadership and live up to the expectations of its shareholders.

Founded	United States, 1988

Headquarters	Tokyo, Japan

Employee	6,555

Listing	Tokyo Stock
Exchange (4704)


Annual Revenue	1,604 billion Yen

Canada

Taiwan

Singapore

Australia

Management

Department	Locations

Sales	Japan, Germany, United States of America, United Kingdom,
Canada, New Zealand, France, Brazil, and many others


Independent Legal Entities&	Japan
Finance


Marketing	United States

R&D	Taiwan

Threat Research Center	Philippines

Technical Support	Philippines

Information Systems	Taiwan

Human Resources	Taiwan

Since 1988, Trend Micro has grown into a major global company by focusing solely on information security. The company has deﬁned a set of clear core values known as 3CiT. These core values amount to much more than just posters hanging on the walls of corporate meeting rooms, or slogans repeated by senior executives. They inform every strategic move, operational policy, and business decision.

Vision

Making the World Safe to Exchange Digital Information

Mission

Always Innovating to Secure the Connected World

C u s t o m e r

Innovation

3 C i T

Core Value

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Brand Vision and Philosophy

Technology now makes sharing knowledge easier than ever and oﬀers endless opportunities for everyone to learn, develop, and thrive. Trend Micro seeks to beneﬁt all of humanity by pursuing its vision of digital information exchanged without risk, protecting homes and businesses from security threats, and nurturing a safe online environment.

Vision: Making the World Safe to Exchange Digital Information

Exchanging data makes sharing knowledge possible, enhances mutual understanding, and helps ensure equal opportunities for learning. Trend Micro has a core goal to improve the world by protecting networks so that everyone can exchange digital information freely and safely.

Mission: Always Innovating to Secure the Connected World

In a world ﬁlled with vast stores of information and ever-changing technology, Trend Micro seeks to serve as a trusted guardian. By utilizing years of information security expertise, Trend Micro protects the digital world for everyone.

3CiT Core Values

The ﬁve core values in "3CiT" form the core of the Trend Micro corporate culture. Even though Trend Micro may emphasize certain values at diﬀerent stages, the com-

pany always fosters a spirit of sustainability and takes action re-

Tru st wo rt h in e s sC h a nge

sponsibly.Recently, the change and innovation values have come to the fore based on the impact of and risks resulting from mobile platforms and cloud computing. Trend Micro also realizes that with-

Collaboration

out collaboration and trustworthiness, the company cannot foster forward-thinking innovations. The rapid evolution of the digital environment always brings forth new threats and forms of attack. In response, Trend Micro focuses on creating new solutions to stop the latest types of attacks.

Change - See change as an opportunity and always take the lead.
Collaboration - Recognize collective intelligence as the only way to see the whole picture and always stay friendly with the ecosystem.
Customer - Have a passion for customer-centric solutions to make sure Trend Micro truly beneﬁts customers.
Innovation - Dare to fail and continuously create new social value.
Trustworthiness - Have no ego and aspire to behave authentically, sincerely, and consistently.

Business Operations

Trend Micro currently oﬀers solutions for enterprises, families, and individuals all over the world. Trend Micro's sales revenue has grown steadily in recent years, reaching 160.4 billion yen in 2018. Net sales growth rate stands at 7.8%.

Trend Micro Business Performance for the Last 4 Years in Millions of Japanese Yen

	2018		2017	2016	2015
Net sales	160,410		148,811	131,936	124,317
Net sales growth rate	7.79%		12.79%	6.13%	-

Ordinary income	37,190		37,035	35,138	34,071
Net income	28,314		25,691	24,651	21,435

Net income per share	204.38		187.1	179.63	157.71
Total assets	346,243		331,157	308,537	290,520

Trend Micro Sales Percentage by Region
	2018		2017	2016	2015
North America		25.90%		28.22%	26.42%	23.59%
Asia Paciﬁc		14.33%		12.85%	12.04%	12.00%

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

	2018	2017	2016	2015
Europe, Middle	17.70%	16.20%	16.29%	19.42%
East & Africa

Japan	39.32%	39.74%	42.58%	42.31%

Central and South America	2.75%	2.99%	2.67%	2.68%

Enterprise products account for about 76% of total sales, and consumer products account for 24%.

2015	2016	2017	2018
Sales Growth Percentage	Sales Growth Percentage	Sales Growth Percentage	Sales Growth Percentage
33%	29%	26%	24%
67%	71%	74%	76%
C ons umer protection products	Consumer protection products	Consumer protection products	Consumer protection products
Enterprise protection products	Enterprise protection products	Enterprise protection products	Enterprise protection products

Corporate Governance

Learn More

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

1991	1998
Trend	Control Manager
Micro	released for centralized
invents	web based visibility
ChipAway
- first AV

30 YEARS OF INNOVATION

	on a chip
C H I P A W A Y
the	30	20
past	years ago	years ago
PEACE OF MIND	YOURINTERNET
	COMPUTING	VIRUSWALL
		1998
		在東京證券交易所公開
		掛牌上市

2005	2009
Develops	Acquires
machine learning	Third Brigade
in security to	for virtualized
identify spam	and cloud
messages	server security		2015
	T H I R D B R	I G A D E
			Acquires TippingPoint NextGen IPS
			from HP, including Zero Day Initiative
	10		(ZDI) the leader in vulnerability disclosures
	GETCONNECTED
	years ago
	SECURING YOUR
	JOURNEY TO
	THE CLOUD
	2014
	First to market
	with security

Y A D O R E Z

2018

Achieves another top right placement in Gartner Magic Quadrant for Endpoint Protection Platforms (14 reports in a row)

NOW	the
SECURING YOUR	future
CONNECTED
WORLD	2018

Expands further into Artificial Intelligence (AI) & IoT device security

F O U N D E D I N 8 8

1988

Trend Micro founded

in U.S. by Steve &Jenny Chang and Eva Chen

1997

ScanMail is created for
email server protection	L
	I
	A
	M
	N
	C A
	S

2002

Places in top right of the Gartner Magic Quadrant for Enterprise Antivirus

	designed for AWS
	and Microsoft Azure
	public clouds
2008	2018
Trend Micro Smart	Top right in
Protection Network released -	Gartner Magic
Cloud-Based Global Threat Intelligence	Quadrant for Intrusion
	Detection &Prevention
	Systems second
S M A R T P R O T E C T I O N	year in a row

Onevision

A R T I F I C I A L

I N T E L L I G E N C E

The ArtofCybersecurity

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Industry Recognition

Coolest Cloud Security Vendor Award for 2019

CRN has named Trend Micro to its 100 Coolest Cloud Computing Vendors of 2019 list. This annual lineup recognizes the most innovative cloud technology suppliers in the security category.

Trend Micro recognized in CRN's 2019 Security 100 List

CRN has named Trend Micro to its annual Security 100 list in the Endpoint Security category.

Trend Micro is a 16-Time PC Magazine Award Winner.

Trend Micro has received these awards since 2003, clearly demonstrating an on-going commitment to providing high quality solutions.

Trend Micro OﬃceScan Wins AV-TEST's 2018 Best Performance

Award

AV-TEST recognized Trend Micro OﬃceScan (now known as Apex One) with the Best Performance 2018 Award for its strong protection with minimal impact on system performance.

Detection rate 100% (Windows)

This result appeared in the 2018 AV-Comparativesthird-partyanti-virus software test report.

AV-TEST's Top Product of the Year Award

At the close of 2018, AV-TEST certiﬁed Trend Micro as the best protection software for Windows home users.

Ranked No. 1 in paid anti-virus products

This result appeared in both the 2018 and 2019 TNS

Taiwan anti-virus software market surveys.

Gartner Peer Insights Customers' Choice Award

Trend Micro received this honor in 2018 for Endpoint Protection Platforms.

Learn more

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Solutions

Many organizations currently use a variety of security solutions to protect against the constant onslaught of new threats. Leveraging XGen™ security capabilities across multiple solutions, Trend Mi- cro's Connected Threat Defense oﬀers a layered security approach so that customers have a better way to detect and respond to new threats quickly while simultaneously improving visibility and stream-

lining investigations across their organizations. Trend Micro's comprehensive threat strategy and threat experts can now better secure the connected world.

Trend Micro protects more than 250 million endpoints and over 500,000 enterprises world- wide by preparing customers for threats and also helping them recover quickly from infections. XGen™ security capabilities now appear in multiple solutions, including Hybrid Cloud Security Protection, Network Security Protection, and User Protection. Combined with the Smart Protection Network™ delivering proactive global threat intelligence against zero-hour threats, XGen solutions now deliver incredibly powerful protection to Trend Micro customers.

Hybrid Cloud Security

Hybrid Cloud Security will help simplify security management and improve visibility across physical, virtual, cloud, and contained environments. This holistic solution provides multi-level information security control:

Learn more

Powerful	Streamlined	Automated
Prevent and detect intrusions	Get consistent protection and	Implement integrated con-
and malicious changes with the	visibility across cloud and	nected security to increase
broadest set of security controls	virtualized data centers, as	adoption rates without slowing
across all types of workloads	well as containers with security	down performance across
and development pipelines.	designed to close gaps and	mutiple environments.
	handle complex reporting.

			Learn more
Network Defense

Because they orginally protected physical on-premise networks, Next-Generation Intrusion Prevention Solutions (NGIPS) cannot defend against many of the latest advanced threats. The latest Network Defense solution provides complete visibility of all network activity and a layered connected threat defense that blends powerful security techniques with advanced threat detection. This smart, optimized, and connected technology protects customers faster and delivers automated protection across hybrid environments, including protection for cloud and IoT/IIoT device and network vulnerabilities. It includes real-threat intelligence sharing, centralized threat insight data, and automated remediation methods for the most demanding network environments. Learn more

User Protection

Threats constantly evolve to become more sophisticated and more dangerous. Trend Micro now uses XGen™ solutions to protect against ﬁleless malware, targeted attacks, ransomware, and cryptocurrency mining tools. These solutions cover endpoints, email systems, websites, and SaaS applications regardless of the devices, applications, networks, and locations involved. Learn more

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Home Products

Trend Micro provides the most holistic solutions to detect and prevent hacks and malicious changes. Learn more

Consumer products

Maximum Security

Newly-integrated artiﬁcial intelligence systems (machine learning technology) can detect unknown threats more quickly based on ﬁle and behavioral characteristics. It smoothly integrates with cloud- based systems and learns automatically to improve its accuracy continuously to minimize the rate of false positives.

Maximum Security for MAC

This security software designed speciﬁcally for MacOS can protect against malicious attacks and privacy threats.

Premium Security

Premium Security is aﬀordable, comprehensive and convenient. You can count on our expert services to maintain the security of your PC with 24x7 emergency assistance, virus and spyware removal, PC security health check service, and fast, remote diagnosis and ﬁxes.

Password Manager

Password Manager allows customers to set up one password to sign into all websites securely, regardless of the device or connection method.

Mobile Device Products

These apps integrate the latest multi-layer hybrid AI protection technology to detect hidden threats and block malicious and fake websites, preventing personal information leaks and maintaining online safety.

Mobile Security for Android and iOS

These apps block attempts at fraud, protect against theft, safeguard important ﬁles and personal information stored on mobile phones, and help prevent the theft of mobile devices.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

IoT Security

The Internet of Things era has dramatically increased the amount of data ﬂowing through the internet. Hackers can now target home appliances, automotive systems, manufacturing plants, and medical equipment, which has required Trend Micro to improve its capabilities and technology. The company has started to focus on smart cars, smart homes, and smart factories. Customers now need a better understanding of their network security architecture and immediate actionable recommendations. Trend Micro's new XGen technology transforms data into meaningful presentations through One Vision.

IoT Safety

Smart Car

Smart Home

Smart Factory

To focus further on the security needs of Industrial Internet of Things (IIoT) environments like smart manufacturing, smart cities, and smart energy systems, Trend Micro and Moxa founded a joint-venture corporation called TXOne Networks in November 2018. Combining Trend Micro's IT partners

and Moxa's OT channel partners, TXOne Networks builds OT-oriented cybersecurity products like ICS Firewall, ICS IPS, Endpoint Lockdown, and Anti-Malware Scanner with a holistic view to deliver proactive, timely, and easily-implemented solutions to secure the world of Industrial Control Systems (ICS).

Trend Micro protects Factory by 3 points to keep operation running.

Learn more

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

SustainableDevelopment

Information security has become a major concern for sustainable social development. Trend Micro understands its duty to serve as the ﬁrst line of information security defense and make contributions to society that go beyond customer service. The company has tried to make cybersecurity into an art form, orchestrating its proven foresight to help better protect cus-

tomers. Trend Micro also seeks to improve society by creating an outstanding work environment for employees and striving to meet customer needs. The company seeks to achieve win-win outcomes for employees, customers, and the world at large.

Code of Ethics & Business Practice Guidelines

Trend Micro operates internationally with core departments located around the world. Every country or business environment has diﬀerent regulations, customs, and ethical guidelines. Trend Micro employees follow a clear code of ethics and must openly disclose any conﬂict of interest. This code ensures that all board members, managers, and employees understand the standards of acceptable behavior regarding business practices, regardless of location. Every Trend Micro employee must abide by the following rules:

Company Information Disclosure: All Trend Micro employees understand their clearance levels

and know which types of information they can disclose or receive from others. No employee shall provide misinformation or mislead others.

Privacy: All employees, including board members, must abide by a conﬁdentiality agreement.
Employees may not disclose any information which may harm the company.
Conﬂicts of Interest: In the event of a possibility of a conﬂict, the board must give approval before further action can be taken.
Fair Trade: Trend Micro prohibits unfair trade practices, unethical behavior, or unlawful practices to obtain a market advantage.
Protection and Reasonable Use of Company Assets: All assets can only be used for lawful and reasonable business practices.
Regulatory Compliance: All departments have suﬃcient information to ensure compliance with applicable laws.
Responsibility to Report: Employees who have violated the code of conduct shall be sanctioned

accordingly. If someone breaks the law, then Trend Micro will contact the appropriate authorities for further action. Learn more

Risk Management

To protect Trend Micro customers and stakeholders, Trend Micro has conducted detailed assessments to understand the possible risks during normal operations.

Risk Category	Potential Risks and Impact

Organizational	Rising costs and declining proﬁtability during mergers and acquisitions; an
overdependence on a single type of business; improper business growth
Strategy	management; unexpectedly low returns from strategic alliances.


Market	Competition from other companies which enter the internet security market;
Competition	product obsolescence that impacts sales and market share.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Supply Chain	Hardware product manufacturing and inventory risks, product recalls, failures
of distributors to promote Trend Micro products, and distributors in poorﬁnan-
Management	cial situations that impact the Trend Micro's operating results.


Human	Management and staﬀ turnover, as well as other human resource losses and
Resource	changes.
Management
Financial	Fluctuations in quarterly ﬁnancial performance that leads to stock price
instability,currency exchange losses, losses from ﬁnancial market volatility

Legal	Intellectual property infringement; unexpected regulatory issues
Information	Operational disruptions due to attacks by hackers; reputational damage; inter-
Security	nal information security risks.
Others	Canceled or delayed purchase orders; energy shortages; earthquakes; war;
natural disasters.

Trend Micro has established a risk and loss management system to mitigate factors that could inﬂu- ence the organization's operations:

Identiﬁes risks associated with products and services, as well as infrastructure and operations, and

places individuals in charge of managing those risks.

•Oversees regulatory compliance and risk management systems through the Compliance Security Committee with a board member as its chairman.

•Information leakage, theft, loss, damage and illegal alteration may cause signiﬁcant damage to the organization's reputation, so the company has developed conﬁdential information management prac- tices, risk management policies, and personal information protection practices.

•Establishes a SWAT team led by the company's board of directors to deal with major risks and reduce the possible impact on the company and customers.

Trend Micro has a rigorous evaluation and management system for credit, market, and liquidity risks:

• Credit Risk Management: Trend Micro regularly monitors the ﬁnancial situation of clients to protect

against potential losses.

•Market Risk Management (exchange rate and interest rate ﬂuctuations): Trend Micro has guidelines to mitigate risks associated with the trading of securities and the impact of exchange rates on the company.

Liquidity Risk Management: Trend Micro has cash management plans to ensure cash ﬂow for payables due.

Credit Risk	Market Risk	Liquidity Risk
Management	Management	Management

Different Management for Different Risks

Procedures for Stakeholders & Materiality Issues

As an information company in a stable and sustainable industry, Trend Micro deals with materiality issues and stakeholder identiﬁcation every other year. These report results came in response to the issue management policy of the 2018 analysis.

Communication & Deﬁnition of Stakeholders

Trend Micro provides diverse information security services to protect the ever-changing technical environment. To accurately understand the views of Trend Micro stakeholders, after careful analysis and intense deliberation, the Trend Micro senior management team has deﬁned eight categories of stakeholders: employees, clients, investors, business partners, governments, local communities, media, NGOs and nonproﬁt organizations.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

STEP	8 Stakeholders
		Trend Micro Senior management determines the major stakeholders
		involved.
Identifying stakeholders
STEP	Compilation of Sustainability issues from multiple sources
		Trend Micro complies sustainability concerns from GRI considerations,
		information security trends, internal targets, and from stakeholders'
Collection of		feedback.
Sustainability issues
STEP	External Consultation
		Senior management consults with outside consultants to gauge the
		impact sustainability issues may have on the company's issue
Issue analysis		analysis.
STEP	8 Major Issues
		Senior management discusses the consultation results from the
		external consultants to set the materiality issues for 2018 Trend Micro
Identification &		Sustainability Report displayed in the orange area of the matrix in
	the 2018 Trend Micro Sustainability Report.
Assessment

Stakeholders	Communication Channel	Frequency	Signiﬁcance and Meaning
in 2018


	Annual Meeting	1

	High-Communication	6
	Meeting (bimonthly)


	Annual Engineering Camp/	1
	Engineering Day	As a software company, Trend

Employee			Micro regards employees as
Annual Solution Competition	2

			its most important asset.
	Announcements (as needed)	9


	Training Sessions (as needed)	30

	Email (as needed)	30

	Blog (as needed)	24

	Monthly visits	50~70	When developing new prod-
			ucts to meet client needs,
	Monthly phone conversations	3,161
	Trend Micro seeks to work

Client	Monthly emails	1,923
hand-in-hand with customers

Stakeholder Communication

Trend Micro gets ideas and opinions from stakeholders through clear channels of communication. Trend Micro continuously improves its plans by communicating with stakeholders through all-hands meetings, email messag- es, blogs, telephone calls, conferences, lectures, inter- views, and statements to the media.

		Employee
	Client			NGOs/
			NPOs

Investor					Media
Business			Local

	Community
Partner


		Government

	Meetings/Seminars	40-50	by listening and communicat-
	ing to create shared value.


	Quarter face-to-face meetings	4	As one of Taiwan's best

	Announcements (email	12	global brands, Trend Micro
	and letters as needed)	treats stakeholders and in-

			vestors'opinions with great
Investor
	importance. By communicat-
	Notices (email and
	12	ing through regular meetings,
	letters as needed)
		Trend Micro can help protect

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

			Responding to regulatory chang-
			es requires	continuous planning.
Government	Forums/Discus-	4	Trend Micro	designs	an overall
sions (as needed)	blueprint to meet these require-

			ments and fulﬁll the company's
			vision.

	Project updates (in-person	2
	meetings as needed)


	Project updates (email	12
	and notices as needed)


	New products and		To help create a world safe for

	services (in-person	4	exchanging	digital	information,
	meetings as needed)		Trend Micro actively seeks dif-

			ferent partners to uncover new
	New products and ser-
Channel/	vices (email and web an-	12	business opportunities and jointly
nouncements as needed)		develop better products and ser-
Partner
		vices.
	Feedback (in-person	2

	meetings as needed)


	Feedback (surveys and	4
	email as needed)


	Training (in-person ses-	1
	sions as needed)


	Training (online WebEx	12
	sessions as needed)

			As a global leader in information
	Discussions about corporate		security, Trend Micro aspires to
Communities	sponsorship, support, and	6	make world safer for exchanging
	other activities (as needed)		digital information while also fulﬁll-
			ing its social responsibilities.

	Press releases (as needed)	12	As a global information security
	(in Taiwan)	guardian, Trend Micro regards

			mass media as an important

			communications tool. Main-
Media		2	taining good relations with

	Interviews (as needed)	media organizations helps
	(in Taiwan)
		Trend Micro share informa-

			tion with the public at large.

			In accordance with a vi-
			sion to "combine
	Discussions about corporate		technology with the humanities
NGOs/	sponsorship, support, and	6	to create a beautiful new world,"
NPOs	other activities (as needed)	Trend Micro collaborates with

			NGOs and NPOs to help create
			more opportunities for positive
			social development ﬂuence.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Identiﬁcation of Materiality Issues

The materiality issues in this report stem from outcomes reported in 2018. External consultants compiled the materiality issues for this report by following the GRI methodology with information from security trends, annual corporate targets, and feedback from stakeholders. Trend Micro senior managers prioritized the materiality issues compiled and then ﬁnalized this Materiality Issues Matrix.

Materiality Issues Matrix

						Future Talent	Cyber Security		Financial
						Development
						Customer Service and CRM	Employee Health and		R&D


High						Work-life Balance

Level						Intellectual Property Protection

									Career Development

of						Governance	Employee	Investment in		and Training
impact	Community	Green		Labor Relations		Diversity	New Technology
Engagement
and Contributions	Procurement	and
			Communication		Information	Employee Benefit Customer Privacy
on	Risk Management					Security	and Compensation
					Management
the
business
Green House Gas		Compliance		Eco-friendly Products
	(GHG) Emissions

	Climate Change &		Water Stewardship

Low	Adaptation		Gender Equality

				Low		Level of corporate interest in major issue		High

Correlation of Materiality Issues

Within

Stakeholders outside

of the organization

organizationthe

Corresponding

Materiality

C o n s i d e r -

Investor

Customers

Partners

Government

CommunityLocal

NGOs/NPOs

Media

Chapter

ations

Issues

05 Global Citizen

Program - Universities

Industri-

Cybersecurity Education

for Universities, CEU

al talent

Business Issue

●

03 Employees

cultivation

AI Wave: "People"

are the main focus:

2018 AI Contest

Product

services and

Business Issue

●

04 Customers

customer

relations

Health

03 Employees－

and life

Business Issue

●

Well-rounded

balance

working environment

Career

Training and

03 Employees－

training and

●

Trenders' Learn-

Education

growth

ing and Growth

Intellectual

04 Customers - For-

property

Business Issue

●

tify Information

protection

Security Environment

Internet

Indirect

04 Customers - Fortify

information

Economic

●

Information Secu-

safety

Impact

rity Environment

Corporate

Economic

01 About Trend

●

Micro - Operating

earnings

Performance

Financial Performance

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Product							01 About Trend Micro
research,
develop-	Business Issue	●	●	●	●	●	-Solutions Provided
01 About Trend Micro
ment, and							- IoT Solutions
innovation

Materiality Issue's Signiﬁcance

Materiality Issue	Signiﬁcance
Internet Infor-	As a leading cybersecurity provider, Trend Micro seeks to create a world
safe for exchanging digital information. Trend Micro has played a critical
mation Safety
role in diversifying communications and nurturing information software

	talents through its multi-disciplinary Global Citizenship Project. The com-

Industry Talent	pany actively collaborates with government organizations to combat cy-
Cultivation	bercrime.


Operating Finan-	Trend Micro has made a commitment to developing and delivering the
cial Performance	most ﬂexible network security solutions to stop ever-changing digital secu-
rity threats. Through ongoing research and innovation, Trend Micro contin-

Product Technology	ues to strengthen existing oﬀerings and provide customers with the most
R&D and Innovation	comprehensive security management solutions that prevent spyware intru-
sions, block viruses and spam, intercept phishing attempts, protect against

Intellectual Prop-	data leakages, and help customers recover from ransomware threats. The
company also constantly seeks partners for collaboration eﬀorts and ex-
erty Protection
pands its expertise into new markets to help create a safer world.

Materiality Issue	Signiﬁcance
	Trend Micro has always followed the business philosophy of "working with
	customers hand-in-hand to create value." What a product means to cus-
Customer Service	tomers matters just as much as what the product actually does. By pro-
viding a comprehensive range of solutions, Trend Micro helps all sorts of
and Relations
customers protect their information while keeping up with new regulations

	like GDPR. Trend Micro also regularly conducts customer satisfaction sur-
	veys after interacting with customers to maintain service quality.
Employee Health	Trend Micro's corporate culture has ﬁve core values, abbreviated as 3CiT.
and Life Balance	Recently, Trend Micro has focused on "embracing change" and "bringing
innovation" in response to the rapid rise of cloud computing and IoT de-

	vices. By continuously educating its staﬀ, Trend Micro hopes that all em-
Diverse Career Train-	ployees can reach their full potential and grow together with Trend Micro
ing and Development	to achieve the company's goals and create a world safe for exchanging
	digital information.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Sustainable Development Goals

On September 25, 2015, the United Nations published the "Transforming Our World: the 2030 Agenda for Sustainable Development" document. It sets sustainable development goals (SDGs) for all nations, corporations, and world citizens for the next 15 years, including 17 sustainable development goals and 169 speciﬁc targets. After reviewing the document, Trend Micro has identiﬁed 4 signiﬁcant goals to address.

Goal	Trend Micro Response	Chapter
	Trend Micro has made a commitment	·03 Employees - Trend Micro
	to promote information security knowl-
	Education Training Structure
	edge through a variety of channels to
	·05 Global Citizenship Programs -
	leverage its core "Information Pro-
	Internet Safety and Information
	tection" capabilities eﬀectively.
	Security Education


	Trend Micro prioritizes sustainability and
	inclusive economic growth as important	·01 About Trend Micro - Operating
	business goals that lead to	Performance
	win-win outcomes.

	Trend Micro provides front line protection
	for customers and maintains informa-	· 04 Customers
	tion security as a core competence.

	Trend Micro strengthens, promotes, and
	maintains information security through coop-	·05 Global Citizenship
	eration with global law enforcement organi-	Programs-Small to Medium Size
	zations and other partners. Trend Micro also	Enterprise Network Safety Plan
	fosters security education through a global	·05 Global Citizenship
	citizenship program to share this important	Programs - Fighting Cybercrime
	knowledge with everyone around the world.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Employees

People are the company's most important assets. Trend Micro's diversity and multicultural workforce have become key factors in the organization's success around the globe. Trend Micro's philosophy of "Enjoy Work, Enjoy Life" inspired the company to create an excellent work environment. The company provides a comprehensive employee beneﬁt policy based on the core belief that Inclusion + Collaboration = Success. In addition, Trend Micro provides a wide range of training in so that employees can reach their full potential

at work and grow together with Trend Micro.	Inclusion + Collaboration = Success
Learn more

Transparent Recruitment Procedures

Trend Micro recruits talented people all around the world and seeks out diversity. Regardless of race, ethnicity, nationality, gender, gender identity, sexual orientation, physical ability, age, religion, veteran status, socioeconomic background, or political orientation, all regular employees go through transparent recruitment procedures.

Global Employment Structure

Male	Female	Other	Subtotal and Ratio

Item	Level	People	Category entagePerc	People	Category entagePerc	People	Category entagePerc	People	Category entagePerc


		Above
		Senior	1,183	82.0%	260	18.0%	-		0.0%	1,443	22.0%
		Manager

		Level

		Manager	1,361	78.8%	366	21.2%	-		0.0%	1,727	26.3%

Position		Senior	1,351	69.4%	596		1		0.1%	1,948	29.7%
	Senior
		Specialist/				30.6%

		Engineer

		Specialist/	680	58.8%	472	40.8%	5		0.4%	1,157	17.7%
		Engineer


		Other	142	50.7%	136	48.6%	2		0.7%	280	4.3%
		Total	4,717	72.0%	1,830	27.9%	8		0.1%	6,555	100.0%
		PhD	29	80.6%	7	19.4%	-		0.0%	36	0.5%
Education		Master	1,146	73.0%	423	26.9%	1		0.1%	1,570	24.0%

	Bechelor	2,020	69.4%	889	30.5%	1		0.0%	2,910	44.4%

		Other	1,522	74.6%	511	25.1%	6		0.3%	2,039	31.1%

		Total	4,717	72.0%	1,830	27.9%	8		0.1%	6,555	100.0%

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

New Employees

Area	New Hires	Percentatge	Resignations	Percentage of	Turnover
of New Hires	Resignations

Globally	1,208	18%	1,014	15%	18%

Global Area Distribution

Trend Micro employs a total of 6,555 people in 55 oﬃces spread across the Asia Paciﬁc region, Japan, the Philippines, Europe, the Middle East, Africa, and North and Latin America with 4,721 male employees (72%) and 1,834 female employees (28%).

Global Gender Percentage
Gender	Number of	Percentage
Employees	28%


Female			1,834	28%		Fema

						Male
Male			4,721	72%



Total			6,555	100%	72%
Global Area Distribution
Area		Number of	Percentage
	Employees

Asia-Paciﬁc		2,417	37%
Europe		691	11%

Japan		760	12%
Latin America		110	2%

Middle East & Africa	272	4%
North America		1,273	19%

Philippines		1,032	16%
Total		6,555	100%

Global Age Distribution
Area	Number of	Percentage				1%

Employees	7%

20 - 30	1,906	29%		29%		20 to 30 years old


31 - 40	2,477	38%	25%					31 to 40 years old

							41 to 50 years old
41 - 50	1,667	25%

					51 to 60 years old

51 - 60	446	7%		38%		61 years & older


Above 60	59	1%

Respecting and Protecting Employee Human Rights

Trend Micro values the labor rights of employees and strives to protect their privacy. To help ensure gender equality, Trend Micro has implemented measures in the employee code of conduct to help prevent sexual harassment and enforces penalties for misconduct. Trend Micro also holds seminars on a regular basis to stress the importance of gender equali- ty and help prevent sexual harassment. In 2018, Trend Micro announced "three NOs" for the work environment: no discrimination, no child labor, and no oppression. Trend Micro has also established a human rights hotline and help mailbox to protect employees' rights. The company regards a good work environment as an important corporate responsibility.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Sound Working Environment

Salary and Retirement Structure

Gender, religion, race, and political aﬃliations have no inﬂuence on the salaries of Trend Micro employees. Trend Micro has a comprehensive reward system and conducts regular individual performance evaluations. The company also encourages employees through promotions, salary increases, and bonuses to retain the most talented people. Trend Micro believes in working hard and smart while having fun along the way. Company employees enjoy many beneﬁts:

•Opportunities for volunteering and giving back to the community •Most Valuable Player (MVP) award program

Competitive company-sponsored retirement plans •Outstanding health & wellness beneﬁts
Employee referral programs

•Family internship program

•Working with and learning from the best people in the industry Learn more

LOHAS Lifestyle

Everyone who joins Trend becomes part of a diverse global family working together to secure the entire connected world. Trend Micro fosters an open discourse about diversity, equality, and inclusiveness. The company believes in recognizing employees with a passion to succeed and wants employees to show "the best part of themselves."

Flexible and Comfortable Work Environment

To help maintain a happy and creative workplace, Trend Micro emphasizes that "you can only demonstrate the best part of yourself by being yourself." Trend Micro's work environment has "no dress code, no time clocks, and ﬂexible work hours." Employees sip sodas while walking around in jeans and slippers almost everywhere at the oﬃce. Erasing the boundary between work and fun helps employees face challenges and see changes as opportunities.

Gender Equality

Trend Micro believes that seeking out diverse talents can help reduce the skills gap in the technology industry as a whole and the cybersecurity ﬁeld in particular. By oﬀering female-centric intern programs, sponsorships, professional training, and opportunities to host internal and external networking events, Trend Micro helps women advance within the organization. The company practices gender equality to maintain a fair and friendly workplace.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Internal Communications

Trend Micro believes in employee rights and values the comments of every employee. We set up excellent communication processes, including a 360-degree feedback survey system, employee meetings, interdepartmental sharing sessions, and blogs published by senior ex- ecutives.

		Executive
		Blogs
Manager		Hi-Comm	Employee
	Meetings

		360-Degree
		Feedback Plan

Hi-Comm Meetings

Bi-directional communication can eﬀectively build business team cohesion and internal align- ment. Trend Micro regularly holds Hi-Comm Meetings on various topics with employees around the world to understand how everyone thinks and feels. In 2018, Hi-Comm meetings were held quarterly, while two face-to-faceHi-Comm meetings took place during the ﬁrst half of 2019.

360-Degree Feedback Plan

Employee comments help Trend Micro solve problems as quickly as possible. Trend Micro conducts 360-degree feedback surveys anonymously to gather honest responses.

The management team regularly schedules Hi-Comm events to communicate face-to-face with the staff.

Executive Blogs

Trend Micro senior executives write their own personal blogs to make announcements and share information. Employees can respond with questions and make suggestions.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Learning and Growth

Trend Micro takes a strong interest in cultivating and developing employee talents to encourage those with the passion and energy to challenge old ways of thinking and act as an agents of change. The company oﬀers comprehensive development courses so that employees can learn, grow, and reach their full potential. Trend Micro believes that employees can understand themselves better by getting honest feedback from others. The company has adopted a "holistic person development system" that follows the iceberg model to provide development opportunities, with an equal emphasis on professional training above the waterline and the cultivation of personal development below the waterline. Coupled with diverse career advancement channels, the system fosters autonomous employee growth.

L&D Philosophy

The iceberg model classiﬁes personal characteristics into two categories: those "above the waterline" and those "below the waterline." Observable characteristics include skills and knowledge. Invisible characteristics include values, traits, and motives. Training can easily inﬂuence observable characteristics, but not the invisible ones. Trend Micro applies the iceberg

model to its internal training program and emphasizes the development of internal qualities just as much as the advancement of knowledge and skills.

Trend Micro oﬀers training courses for sales growth and personal development. An overall teaching and training map allows employees to cultivate their personal ambitions and eﬀectively improve ob-

servable skills. The training oﬀerings include professional summits and lectures to improve technical skills.

Trend Micro Educational Training Structure

TLC	Professional Skill Training
This required course	Trend University offers
helps employees balance	professional technical
work with their personal	training courses to help
lives and cultivate the	employees improve their
ability to learn.	job skills.

All employees must attend the Trend Learning Circle (TLC). In 2007, Trend Micro Founder and Chairman Steve Chang personally designed the TLC 1.0, 2.0, and 3.0 courses after consulting with a top management scholar. TLC 1.0 emphasizes self-understanding,self-awareness, and blending into the learning organization. TLC 2.0 focuses on relationship building, balancing work and life, and becoming a happy employee. TLC 3.0 promotes organizational identity and commitment, as well as improving creativity and gaining knowledge. Mr. Chang personally instructed division supervisors and groomed 214 internal lecturers to teach these TLC courses to demonstrate Trend Micro's clear commitment to implement these lessons fully.

TLC1.0	TLC2.0	TLC3.0
Blend into a	Balance work and	Ability to create
learning organization	personal life	knowledge
Raise self-	Happy	Employee commitment
awareness	employees	to the organization
Understand	Relationship	Experience
building	accumulation
yourself

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Professional Skills Training

Trend University

Engineering

E-Learning

Feature Training

Sharing

Study Group

Trend School

Training

Program

Advanced technical

Hand-on activities

External trainers

External and internal

Cross-organization-

R&D department

organizes courses

knowledge as the

combined with

teach certification

knowledge sharing

study group

particularly for new

study theme

discussions

courses

employees

To help employees improve themselves professionally, Trend University oﬀers a variety of technical training courses and seminars through many diﬀerent channels.

Trend Micro schedules an Engineering Day event annually and encourages engineers to participate in technology seminars. In addition, Trend Micro also organizes themed competitions to help employees learn more about new technology and research breakthroughs. With these ideas in mind, Trend Micro held an AI contest in 2018.

The AI Contest helped company experts better understand AI by "innovatively playing games" to break technology barriers and interact with other employees from all around the world.

Early rounds of the competition made participants play the "Texas Hold'em" form of poker through various machine learning algorithms. Deep learning systems strengthened the AI capabilities developed by each team. The top 300 teams - consisting of 1,500 participants - went to the AI Race Car Competition held in Fukuoka, Japan. The entire event lasted for over 20 weeks and involved 450 teams, about a third of the entire workforce.

AI Wave: "People Matters" - the 2018 AI Contest

Eﬀective artiﬁcial intelligence has become crucial to the continuing success of global technology companies. At the same time, a recent surge of IoT devices has increased the need for better online security systems. In response to these developments, Trend Micro organized its largest internal competition - a Global AI Contest - to celebrate the company's 30th anniversary in 2018. Trend Micro employees from all over the world had the chance to enter the competition regardless of their role. The ﬁnal championship stage of the competition took place in Fukuoka, Japan. Contenders ﬂew there in the hope of winning a prize.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Customers

Enhancing the Information Security Environment

Gartner estimates that 26 billion devices worldwide will connect to the internet by 2020. This large number of connected devices will change how the world operates, thinks, and acts. TrendLabs, the research, development, and support arm of Trend Micro studies patterns in global information se- curity, provides technical support, writes reports, and shares the latest cybersecurity updates with the world. To develop more targeted regional solutions for security issues, Trend Micro has devised a tiered responsibility system: the CEO and the regional directors decide on and execute solutions for global and regional security incidents. They also decide when to provide customers with status updates. Trend Micro uses numerous channels, including blogs and social media, to keep customers in the loop about security information. The company also provides solutions and services to defend against a wide variety of threats.

Sharing GDPR Information Seamlessly

The world's strictest data protection regulations, abbreviated as GDPR, apply to any company doing business in the European Union. GDPR mandates that organizations anywhere in the world processing the data of EU citizens reassess their data processing controls and implement a plan to protect that information better. GDPR standardizes legislation on data protection across the EU and covers previously unrecognized data usage patterns.

Trend Micro recognizes how GDPR strengthens the rights of individuals and have put a program in place to address GDPR requirements and prepare customers for what they should expect. Trend Micro always prioritizes security and data protection in every location.

Trend Micro has also worked on collaboration eﬀorts with customers and started training and awareness programs to protect them, as well as further raise the security awareness of employ- ees. Measures related to data processing, information protection, and breach management, as well as the appointment of a Data Protection Oﬃcer (DPO), have ensured seamless compliance with GDPR.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Awareness and Education

Executive awareness and sponsor-

ship (CFO, CIO, VP Legal, VP Finance

- Operations Europe)
Appointment of a dedicated project

leader with authority to recruit SMEs and ensure timely delivery of requirements

Global education of Trend Micro employees
Ensuring that partners and customers

know about GDPR and what it means through webinars, conferences, and one-to-one meetings

Data protection and breach management

Revised policies around data protec- tion by design across the organization
Updated breach management policies to reflect the 72-hour notification re- quirement of GDPR

Processing data properly

The completion of a comprehensive, global data mapping exercise across theorganization
Updating existing policies and processes to ensure:
1. Data Privacy
2. Data protection and retention
3. Data usage consent
4. Children's data security - for theIn- ternet Safety for Kids program
Revised and updated product oﬀering readiness for GDPR, includingproduct data collection information
Up-to-datecustomer, partner, and supplier agreements that address GDPR requirements

Appoint Data Protection Oﬃcer （DPO）

Maintaining the existing external DPO for Ger- many as per current requirements
Trend Micro has appointed a new EU Data Pro- tection Officer, Lianne Harcup

		Trend Micro's Cloud App Security protected Oﬃce365 by blocking malicious
University	websites and email messages to prevent devastating phishing attacks.

College Cork
		Ransomware often targets the Mâcon Hospital Center, which serves more
		than 210,000 people. Trend Micro's Hosted Email Security and Deep Security
		solutions block malicious email messages and phishing attacks to protect the
Mâcon Hospital	privacy of patients and comply with GDPR regulations.
Center
		Mütua General de Catalunya, a medical insurance company, has 22 subsid-
		iaries and provides services to 75,000 members. It chose Trend Micro's Of-
Mutua General	ﬁce365 and Deep Security solution to protect customer information in accor-
dance with GDPR.
de Catalunya

Learn more

Services

Trend Micro has customers from enterprises to homes and individuals. The company's full array of products combined with global threat intelligence analysis delivers comprehensive protection.

Customer Services for Enterprise Protection

Trend Micro oﬀers a variety of enterprise solutions including Hybrid Cloud Security, Network Securi- ty, User Protection, and IoT solutions.

Learn more

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Premium Support Program (PSP)

The continuing evolution of malicious software has made shortening security software update lags into a major concern. Relying on its large knowledge base and experienced staﬀ, Trend Micro oﬀers a Premium Support Program (PSP) to help customers quickly solve challenges like initial system invento- ries, risk assessments, and technical training for IT staﬀ. Designated experts can also deliver advanced

technical support.

TrendLabs

Trend Micro analyzes suspected virus samples within an hour of customers reporting them and responds with reliable emergency solutions within 2 hours. More than 1,200 threat experts can help with network security issues.

Technical Account Manager (TAM)

Customers may speak with their TAMs directly whenev- er they have a question. TAMs report problems directly to Trend Labs to get assistance and mitigate the impact of possible information security concerns. TAMs also evaluate the network environment and hardware of customers to devise protection and cleanup strategies.

Rapid Responses to Security Concerns

Trend Micro can help customers formulate a complete virus outbreak response protocol. TrendMicro

		can help contain the spread of malicious software within corpo-
		rate networks by having Technical Account Managers (TAMs)
System	Expert	and Trend Labs staﬀ work in tandem to supplement existing pro-
Inventory	Advice	cedures. Trend Labs can immediately analyze any suspicious

PSP		ﬁle samples from customers around the clock. Trend Micro can
	also conduct periodic safety inspections to help ease the bur-

Risk	IT Staff	den on local administrators.The Premium Support Program pro-
Assessment	Training	vides a speciﬁc Customer Service Manager who serves as a

		regular contact point to assist with urgent issues and provide
		expert guidance.

Helping Enterprises Solve Talent Shortage Problems

In 2018, Trend Micro introduced Managed Detection and Response (MDR) hosted services that combine advanced protection with artiﬁcial intelligence to block threats and ﬁlter large amounts of data. To help reduce potential risks and automate responses, Trend Micro created a single easy interface API to let information ﬂow freely through all IT layers. Not only does this solution reduce the time devoted to analyzing information security incidents, it also reduces the overall burden on the organization. Enterprises can establish Security Operations Centers (SOC) with more accurate security protection mechanisms to address security threats in advance eﬀectively, react to attacks eﬃciently, and respond immediately. If an outbreak unfortunately does occur, Trend Micro can quickly respond to help minimize the damage. Trend Micro actually incorporates AI capabilities across the entire product line, allowing a SOC to classify threat warnings correctly. This approach helps address current security personnel shortages and the global lack of network security professionals.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

This service provides Trend Micro customers with advanced threat tracking capabilities. They can record system-level activities by deploying an integrated endpoint solution. Trend Micro continuously receives these records and delivers these services:

·Continuous monitoring and alert investigations

Powerful correlations between events, alerts, and network data to identify possible attacksusing artiﬁcial intelligence and patented technology

·Proactive threat hunting as needed to validate evolving zero-day threats dynamically

·Investigations of advanced threats by experienced security experts to determine the severity of incidents and create actionable remediation plans

Root cause analysis that explain how attacks began and spread, as well as inventories of aﬀected devices

Emergency Onsite Services

Some situations require security experts to assist customers in person, so Trend Micro oﬀers rapid on-site repair services. These experts can rapidly reach a customer's workplace and deal with emergencies.

Proactive Services

Reactive protection systems cannot prevent the latest online attacks, so Trend Micro provides customers with "Critical Security Threat" and "Widespread Virus Warning" alerts when an attack occurs.

Trend Micro contacts customers currently under attack immediately through multiple channels (including email messages, text messages, and telephone calls) to ensure the receipt of these warnings. Businesses can respond immediately in accordance with the notices from Trend Micro. Thanks to Trend Micro's excellent data collection and analytical abilities, businesses can eﬀectively prevent information security disasters and avoid catastrophic losses.

Professional Training

Trend Micro can provide comprehensive professional training to help customers better understand how to protect against malicious software, as well as manage product installations and deploy- ments.

Home User Services

Trend Micro Premium Services

Customers who have problems with conﬁguring software, upgrading their computers, troubleshooting their products, or backing up a mobile device can reach out to dedicated Trend Micro staﬀ members for helpful advice and support.

Communication Channels

Trend Micro ﬁrmly believes that brand reputation comes from the trust of customers and stake- holders. Improvements come from hearing diverse opinions and gathering feedback.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

To bring customers closer to the brand, Trend Micro uses social media extensively. The company also interacts with customers through phone calls, email messages, meetings, and online seminars to communicate Trend Micro's values, vision, and oﬀerings.

Trend Micro Oﬃcial Website

Trend Micro's oﬃcial website provides comprehensive information about the company's products and solutions so customers solve their problems quickly. The website also provides cybersecurity information to help all visitors protect themselves.

Blogs

Trend Micro maintains diﬀerent blogs to help diﬀerent readers. Chief Cybersecuri- ty Oﬃcer Ed Cabrera, Security Research Vice President Rik Ferguson, and other information security experts write about cloud computing and security, recent virus developments, and mobile security trends on the "Simply Security Blog".

Another group of security experts maintain the "Security News"and "Security Intelli- gence" blogs to share information about ransomware, operating system vulnerabilities, targeted attacks, IoT security, and mobile security protection. An "Internet Safety for Kids

& Families" blog educates parents and children.

Privacy Protection

Trend Micro has implemented protective measures to prevent the loss, theft, misuse, disclosure, modiﬁca- tion, or sabotage of personal client data. Trend Micro has also formulated a clear customer privacy policy in compliance with the personal information protection acts of various territories.

Learn more

Customer Satisfaction Surveys

Trend Micro conducts a monthly customer satisfaction survey to measure service quality and help maintain the company's high standards. Based on survey results from January 2018 to June 2019, more than 85% of customers felt satisﬁed with Trend Micro's services. Even these excellent results have not stopped Trend Micro customer service managers from personally calling dissatisﬁed customers to determine what went wrong and discover opportunities for improvement. Trend Micro treats all customer feedback and suggestions as valuable learning opportunities. The surveys provide motivation to improve and continuously strive for excellence.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Global Citizenship Programs

ties (such as earthquakes, major storms, or ﬁres). Over a quarter of Trend Micro employees have participated in the Give and Match program.

慈善關懷

網路安全與

網路資安教育

打擊網路犯罪

全球公民計畫

(Global CitizenshipPrograms)

Trend Micro always strives to act as a responsible corporate citizen by giving back to the global community and helping neighbors in their times of need. Since 2008, the company has used 1% of the previous year's post-

GAAP proﬁt to fund global citizenship programs. The entire company has devoted signiﬁcant time, expertise, and resources to the global community. Trend Micro always wants to make a diﬀerence around the world.

2018 Natural Disaster Donations

		Amount Donated (in US$)
Incidents	Donors	Employee	Trend Micro	Total
		Amount	1:1 Matching

Australia drought relief	59	5,800	5,800		11,600

Flood Relief for Laos	19	1,276	1,276		2,552

Flood Relief for Kerala, India	21	1,364	1,364		2,728

Tsunami Relief for Sulawesi,	48	2,597	2,597		5,194
Indonesia


Total	147	11,037	11,037		22,074
2018 Donations by Area
		Amount Donated (in US$)

Philanthropy

https://www.trendmicro.com/en_us/about/corporate-social-responsibility/philanthropy.html

Incidents	Donors	Employee	Trend	Total
		Amount	Micro 1:1
		Matching

SKO	438	26,277	26,277	52,554

Give and Match Program

Results

Since 2018:

Over 14,000 employees participated
More than $4,450,000 raised
Responded to 34 natural disasters and funded over 120 non-profit organizations

Each year employees nominate non-proﬁt philanthropicor- ganizations for 1:1 matching donations. Organizations eligible to receive matching funds generally support under- served communities with a focus on the digital divide, education, the environment, and the disadvantaged. By collaborating with colleagues around the world,employees can also initiate ad hoc Give and Match projects in response to natural disasters and crises with majorcasual-

Flooding in Western Japan	140	8,288	8,288	16,576

Hokkaido Earthquake	103	4,846	4,846	9,692
Cycle Challenge for Home of Hope	40	4,030	4,030	8,060

World Vision	5	1,288	-	1,288
Fisher House	15	1,150	1,150	2,300

Peach's Neet Feet	64	6,730	6,730	13,460
Jake's Heart	13	5,881	5,881	11,762

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

		Amount Donated (in US$)
Incidents	Donors	Employee	Trend	Total
		Amount	Micro 1:1
		Matching

The Royal Ottawa Foundation: Youth	51	21,211	21,211	42,422
Program

Inghelburch	11	2,613	2,613	5,226

UNHCR	231	1,549	1,549	3,098
ARocha	2	81	-	81

Stichting ALS Nederland	20	655	655	1,310
International Red Cross	13	757	757	1,514

Vessels of Humanity Foundation	19	456	-	456
MBY Pet Rescue and Sanctuary	12	342	-	342

Aeta Children's Home (ACH)	9	277	-	277
The Child Haus	26	1,378	1,378	2,756

				Amount Donated (in US$)

Year	Areas	Incidents	Donors	Employee	Trend
Micro 1:1	Total
				Amount
				Matching

2013	11	3	1,481	150,223	148,502	519,639

2014	17	2	846	91,240	90,120	181,360

2015	12	2	1,592	140,454	140,443	280,897

2016	21	4	2,162	214,902	190,108	405,010
2017	15	5	1,171	89,560	89,281	178,842

2018	18	4	1,359	98,846	96,402	195,248
TOTAL	140	38	14,584	1,556,747	1,522,465	4,469,743

Love without Borders - Home Building Program

	TOTAL			1,212	87,809	85,365	173,174

Annual Donation Statistics
					Amount Donated (in US$)

	Year	Areas	Incidents	Donors	Employee	Trend
	Micro 1:1	Total
					Amount
					Matching

	2008	5	2	1,206	142,224	142,224	656,788
	2009	6	4	1,437	196,251	196,113	649,569

	2010	3	5	505	48,413	48,413	96,826
	2011	12	4	1,955	322,709	321,471	1,184,251

	2012	20	3	870	61,925	59,388	121,313

Results

Over 700 participants
Employees have joined from North America, Europe, Ja- pan, and other locations
Helped build over 250 homes in 16 different communities
Assisted more than 1,700 fami- lies and more than 2,800 children

local culture. Learn more

Since 2008, Trend Micro has teamed up with GK, a local NPO in the Philippines, to provide funds and manpower to help build houses for ﬁnancially-challenged families. Trend Micro encourages employees around the world to organize teams, ﬂy to the Philippines, and help every year. Trend Micro subsidizes 5-day trips for volunteers, including both travel and local living expenses, as well as construction costs. The Home Building program not only helps construct new hous- es, but also gives Trend Micro employees a personal connection to the new homeowners and direct experience with the

INDEX 01About Trend Micro	02Sustainable Development	03Employees	04Costomers	05Global Citizenship Program
	Trend MicroParticipants by Region

			Europe,			North
			Middle							Total Par-
	Year			America, and	APAC/ANZ	Japan Philippines
	East, and	ticipants
			Latin America
			Africa

	2008			21		6	14	11	25		77
	2009			5		3	5	7	12		32

	2010			19		5	4	12	30		70
	2011			12		5	13	9	28		67

	2012			7		6	24	12	24		73
	2013			14		2	15	16	23		70

	2014			12		4	18	14	22		70
	2015			8		7	14	9	23		61

	2016			11		4	19	12	23		69
	2017			12		7	20	10	21		70

	2018			12		3	7	6	36		64
	2019			-		2	8	2	10		22
	(As of May)


	TOTAL			133		54	161	120	277		745
	Total Families and Children Helped
			GK Village			Families			Children
	MJR							21				63

	Bermuda, Kalayaan				22				61

	Gloria, Bermuda						12				30
	Kalayaan							18				64

	Jose Rizal						445				650
	Bagong Silang						450				800

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

GKVillage		Families				Children
USA Hope				55			220
Canossa				45			40

Silver Heights				75			200
Toyota				160			150

Bayanihan				126			100
GK Escopa				67			100

St Joseph				52			110
Munting Pamayanan			72			80

Dasmarinas				85			100
Sapang Maragul			67			106

Munting Paraiso			51			150
GK Victoria				35			60

TOTAL				1,858			3,084
Number of Homes Built
Year	Dates		Service Area		Service Lo-	Homes Built
			cation

	4/21-25	MJR					5
2008	9/15-19	Bermuda, Kalayaan		Batangas		17

11/10-14	Gloria, Bermuda			4

	11/24-28	Bermuda

2009	3/2-6	Jose Rizal		Laguna		33
	5/25-29

	4/12-16	Jose Rizal		Laguna		10
2010	5/24-28			10

	11/15-19	Bagong Silang		Caloocan		30

Year	Dates	Service Area	Service Lo-	Homes Built
cation

	5/16-20	USA Hope	Caloocan	5

2011	10/10-14	Canossa	Laguna	3
	11/14-18	Jose Rizal	Laguna	10

	4/16-20	Jose Rizal	Laguna	5
2012	10/15-19	Silver Heights	Caloocan	8

	11/12-16

	4/15-19

2013	10/21-25	Toyota-Sta.Rosa	Laguna	25
	11/18-22

	5/19-23	Jose Rizal	Laguna	10
2014	10/27-31	Bayanihan	Cavite	10

	11/17-21

	5/11-15	Escopa	Quezon City	5

2015	10/26-30	Toyota-Sta.Rosa	Laguna	1
	11/30 -12/4	St Joseph	Nueva Ecija	10

	5/16-20	St Joseph	Nueva Ecija	3
2016	10/3-7	Munting Pamayanan	Quezon City	18

	11/14-18	Munting Pamayanan	Quezon City

	5/22-26	Dasmarinas	Cavite	6
2017
10/16-20	Dasmarinas	Cavite	12
	11/13-17	Sapang Maragul	Tarlac	10

	4/16-20	Sapang Maragul	Tarlac	5
2018	10/1-5	Munting Paraiso	Cavite	20

	11/12-16

2019	5/22-26	GK Victoria	Tarlac	10

TOTAL				285

· Up to 700 Trenders paticipated every year · Over 15,000 hours volunteered

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

"Building a Future" Annual Service Project

Trend Micro helps children grow and discover their potential by improving their learning environment. Since 2013, Trend Micro has invested in the "Building a Future " annual service project. For one day each year, Trend Micro employees gather together and volunteer at local schools in need. They help build picnic tables

and bookshelves, teach students to read, and provide school equipment or cash donations. Giving back to society - Building a Future

Internet Safety and Cybersecurity Education

Results

336,118 students helped
1,476752 parents contacted
18,560 events initiated
966 volunteers involved
18,711 schools participated

Besides promoting online security through blogs and social media, Trend Micro initiated the "WHAT'S YOUR STORY" competition, poster and ﬁlm contests, and on campus events to teach children about staying safe online.

The 2019 "WHAT'S YOUR STORY" competition asked "If you had one special power to make life online better, what would it be?"

Learn more

Internet Safety for Kids and Families

Kids can easily fall victim to online threats, so the next generation needs internet safety information to protect themselves. Since 2008, the Internet Safety for Kids and Families (ISKF) program has provided education to parents, teachers, and students to address online risks and teach good digital citizenship.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Cybersecurity Education for Universities (CEU)

Since 2018, Trend Micro has supported

more than 50 universities around the world.

Over 20 universities in the Americas and the Asia-Pacific region remain active partners.
Trender Micro employees in the Americas have run more than 10 Threat Defense Workshops.
Trend Micro has donated over 8 cyber threat monitoring and discovery devices worldwide
Over 1,000 university educators and administrators have participated in this

As threats increase, so does the number of unﬁlled positions for skilled cybersecurity professionals. Trend Micro established the Cybersecurity Education for Universities (CEU) program to share expertise freely with institutions of higher learning and help educate their students. Trend Micro works collaboratively with schools and help address the gap by oﬀering guidance, expertise, and support to college cybersecurity programs freely. This program started in North America, but Trend Micro employees now help support students in Brazil, Saudi Arabia, Singa- pore, New Zealand, and Australia. Learn more

Advanced Participation

Participating Universities

L4: Research Projects

Curriculum Assistance

L3: Delivery, Instructor

University Cloud Lab (Philippines pilot program)

L2: Faculty enablement workshops/webinars Hardware donations

L1: Cybersecurity career counseling and webinars Technical or expert sharing

Informationprog am Security Program Curriculum

Assist universities with cybersecurity education programs
Collaborate with other nonproﬁt and governmental organizations to help schools
Leverage the skills of local Trend Micro volunteers

Curriculum Design

Hands-onClassroom

Experience Lectures

Participating Schools

INDEX 01About Trend Micro 02Sustainable Development	03Employees 04Costomers 05Global Citizenship Program
Internet Safety for Small Businesses (ISSB)
Trend Micro established this program in
November 2017 to help make small	ISSB Major Partners
business owners and employees safer in the

digital world. It raises risk awareness and helps
small businesses take a proactive approach to
online threats with easy-to-use resources.
Trend Micro expert volunteers have also part-
nered with the National Cyber Security Alli-
ance and the SCORE nonproﬁt organization to	Scholars

help small businesses get oﬀ the ground. The	Experts

ISSB program also helps sponsor nonproﬁtor-

ganization events and projects dedicated to keeping small businesses safe online. Learn more

Results

· Since 2017, Trend Micro and the NCSAhave run 4 workshops and 3 webinars, as well as delivered an online

newsletter and logistical support to over 15,000 small businesses directly. More than 30,000 visitors have

Regions inAction

Science, Technology, Engineering, and Math (STEM) Education - Taiwan

	accessed the event website and the newsletters.
· Trend Micro and SCORE teamed up to create graphics, eGuides, workshops, and webinars that helped more
	than 3,000 American and Canadian small businesses in 2018.
·	Over 98% workshop and webinar attendees would recommend it to others.
·	96% of webinar attendees report that they learned something new and helpful.

Results

Since 2016:

More than 100 teachers certified
Over 300 students from 15schools trained

Volunteers from Trend Micro have taught underprivileged kids in Taiwan about computer programing, 3D printing, self-driving cars, and robotics. Because a good education requires a continuous eﬀort by local teachers, they also receive training for developing and improving STEM curricula.

Fighting Cybercrime

As cybercrime has increased, security vendors and law en- forcement agencies have worked hard to protect against online security threats. Trend Micro does its part by sharing resources and working with organizations like the FBI, INTER- POL, and other leading private security vendors. These part- nerships have led to numerous victories and have strength- ened Trend Micro's desire to make the internet safe for everyone.Learn more

· More than 1,400 entries received

· Over 6,000 participants

Since 2013:

Results

Click Right! - Philippines

The Click Right! initiative in the Philippines raises awareness among parents, kids, educators, and guardians about inter- net safety and cybersecurity concerns facing young people today. Projects include social media engagement, a learning roadshow brought to schools and spaces frequented by chil-

dren all over the Philippines, and the "What's Your Story?" art caravan. An annual art competition encourages kids to speak up and inﬂuence their peers about responsible internet use.

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

"What's YourStory?" Poster & Film Design Contest - Canada, Ireland, and

USA

Over 20,000 participants globally
Competitors came from 15 nations

This global competition encourages children to share their impressions of the online world through videos and posters. It helps bring parents, teachers, and kids closer together. After starting in Australia back in 2015, it has now grown to include over 20,000 people. "How do you know if what you see online is real or fake?" was the topic for 2018.

Learn more

The Smile Project - Japan

Since Japan's Great Northeast Earthquake in 2011, Japanese employees have helped with cleaning up the damage, replanting foliage, and educating survivors through this project.

Japanese volunteers went to the disaster area 6 times starting in June 2018 and donated 10 selected books each month for a year to the Kesennnuma Library in northeastern Japan. By June of 2019, they had completed 45 rounds of the Smile Project. 560 volunteers had visited the disaster area to help reconstruct local businesses, including ﬁshery and agricultural revival projects.

In 2018, Trend Micro expanded the program to help victims of torrential rains in western Japan.

▲ Trend Micro Japan expanded the program to the 2018 torrential rains in western Japan

INDEX 01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Year	Collaborating Agency	Result
	INTERPOL	Cooperated to eradicate a large botnet
	FBI	Broke up the Esthost/Rove digital hacker group

2015	FBI	Helped track the command and control (C&C) system
used by multiple DRIDEX Botnets

	NCA	Shut down the malicious Refud.me
	and Crytex Reborn services

	INTERPOL	Helped arrest the head of a Nigerian cybercriminal group
2016	Taiwan Criminal Investigation	Blocked an email fraud case in progress using the de-
	Bureau	tection function of the IMSVA MailGuard feature(SNAP)
	Europol	Uncovered an international cybercrime
	FBI
	organization called Avalanche
	German Police
2017
	Co-published a research report on the current state and

	Europol	source of malicious automated teller machine software
		showing how hackers attack automated teller machines

2018	FBI	Helped with the arrest and convictions of the Scan4You
hackers

INDEX01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Appendix: GRI Standards Cross-Reference Chapter Table

Appendix 1

		GRI General Disclosure 2016

Disclosed	Indicator	Description	Reference Chapter	Notes
Item

	102-1	Organization Name	01 About Trend Micro -
	About Trend Micro


	102-2	Activities, Brand,	01 About trend Micro -
	Products, and Services	Management

	102-3	Headquarters Location	01 About Trend Micro -
	About Trend Micro


	102-4	Operating Locations	01 About Trend Micro -
	About Trend Micro


	102-5	Intellectual Prop-	01 About trend Micro -
	erty and Law	Management

Organiza-	102-6	Market Services	01 About trend Micro -
tion	Management

		01 About trend Micro -
Overview	102-7	Organization
Management


		Information about	03 Employees - Transparent
	102-8	employees and
	Recruitment Procedures
		other workers

				Due to the focus
		Major Changes in		on information
	102-10		security technology,
	the Organization
			the company has

				no supply chain.

	102-12	and Supply Chain	05 Global Citizenship Programs
	- Fighting Cybercrimes

Strategy	102-14	External Initiatives	About the Report

			GRI General Disclosure 2016

Disclosed	Indicator	Description	Reference Chapter		Notes
Item

		Values, Principles,	01 About Trend Micro - Man-
	102-16	Standards, and
Ethics and		agement
	Codes of Conduct

Honesty
102-41	Union Agreements			The company hasno

			unions.


		Identiﬁcation and Selec-	02 Sustainable Development	-
	102-42	Procedures for Stakeholders &
	tion of Stakeholders
		Materiality Issues


	102-43	Principles of Communi-	02 Sustainable Development -
	cation with Stakeholders	Stakeholder Communication


	102-44	Raising Key Topics and	02 Sustainable Development -
	Concerns			Stakeholder Communication


Operating	102-45	Consolidated Financial	01 About Trend Micro - Busi-
Report	Statements			ness Operations


		Deﬁnitions	of	Report
	102-46	Content	and	Topic	About the Report
		Boundaries

	102-47	Materiality Issues List	About the Report

	102-48	Information Re-editing	About the Report

	102-49	Report Changes		About the Report

	102-50	Report Time Frame	About the Report

	102-51	Last Report Date		About the Report

	102-52	Report Period		About the Report

	102-53	Report Point of Contact	About the Report
	Person


	102-54	GRI Guideline Accor-	About the Report
	dance Report

INDEX01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

		GRI General Disclosure 2016

Disclosed	Indicator	Description	Reference Chapter	Notes
Item

Operating	102-55	GRI Content Index	Appendix 1
Report


	102-56	External Assurances	About the Report

	102-53	Report Point of Contact	About the Report
	Person


	102-54	GRI Guideline Accor-	About the Report
	dance Report


	102-55	GRI Content Index	Appendix 1

	102-56	External Assurances	About the Report

	102-53	Report Point of Contact	About the Report
	Person


	102-54	GRI Guideline Accor-	About the Report
	dance Report


	102-55	GRI Content Index	Appendix 1

	102-56	External Assurances	About the Report
		Operation Financial Performance
GRI 102: Managing Principles 2016
Disclosed	Indicator	Description	Reference Chapter	Notes
Item


	103-1	Explaining Major Topics	02 Sustainable Development -
	and their Boundaries	Materiality Issue's Signiﬁcance


Managing	103-2	Management Principles	01 About Trend Micro -
Principles	and their Focus	Business Operations

	103-3	Management Principles	01 About Trend Micro -
	Evaluation	Business Operations

GRI 200：Special Topic Disclosures - Economics 2016

Economic		Direct Economic	Value	01 About Trend Micro-Business
P e r f o r -	201-1	Generated	and Distrib-
Operations
mance		uted by theOrganization


					The company
					mainly focuses on
					information security
		Financial	Impacts	and	technology that has
			little impact on envi-
		Other Risks and Oppor-
	201-2		ronmental issues of
	tunities Arising from Cli-
		climate change, so

		mate Change
				the report includes

					no risk assessment
					or identiﬁcation of
					climate change.

		Deﬁne Welfare Program	03 Employees - Salary and Re-
	201-3	Obligations and	Other
	tirement Structure
		Retirement Plans

Product Technology Research and Development

GRI 103: Managing Principles 2016

Disclosed	Indicator	Description	Reference Chapter	Notes
Item


Managing	103-1	Explaining Major Topics	02 Sustainable Development -
Principles	and their Boundaries	Materiality Issue's Signiﬁcance


		Management Principles	01 About Trend Micro -
	103-2	Solutions
	and their Focus
		About Trend Micro - IoT Security


		Management Principles	01 About Trend Micro -
	103-3	Solutions
	Evaluation
		About Trend Micro - IoT Security

INDEX01About Trend Micro 02Sustainable Development 03Employees 04Costomers 05Global Citizenship Program

Intellectual Property Protection

GRI 103: Managing Principles 2016

Disclosed	Indicator	Description	Reference Chapter		Notes
Item


Managing		Explaining Major Topics	02 Sustainable Development	-
103-1	Trend Micro and SDG Relation-
Principles	and their Boundaries
	ship


		Management Principles	04 Customers - Enhanc-
	103-2	ing the Information Se-
	and their Focus
		curity Environment


		Management Principles	04 Customers - Enhanc-
	103-3	ing the Information Se-
	Evaluation
		curity Environment

Product Services and Customer Relationships

GRI 103: Managing Principles 2016

Disclosed	Indicator	Description	Reference Chapter	Notes
Item

		Explaining Major Topics	02 Sustainable Develop-
	103-1	ment - Trend Micro and
	and their Boundaries
		SDG Relationship

Managing
103-2	Management Principles	04 Customers
Principles
and their Focus


	103-3	Management Principles	04 Customers
	Evaluation

Diverse Career Growth and Training

GRI 103: Managing Principles 2016

Disclosed	Indicator	Description	Reference Chapter			Notes
Item


		Explaining Major Topics	02 Sustainable	Development	-
	103-1	Trend Micro and SDG Relation-
	and their Boundaries
		ship

Managing
103-2	Management Principles	03 Employees	-	Learning	&
Principles	and their Focus	Growth


	103-3	Management Principles	03 Employees	-	Learning	&
	Evaluation	Growth


GRI 400：Speciﬁc Topic Disclosures - Society 2016

Tr a in in g		Staﬀ Professional
	Ability Enhancement	03 Employees	-	Learning	&
and Edu-	404-2
and Transition As-	Growth
cation
	sistance Programs


		Employee Work and Life Balance
GRI 103: Managing Principles 2016

Disclosed	Indicator	Description	Reference Chapter			Notes
Item

		Explaining Major Topics	02 Sustainable	Development	-
	103-1	Trend Micro and SDG Relation-
	and their Boundaries
		ship

Managing
103-2	Management Principles	03 Employees - Sound Working
Principles
and their Focus	Environment


	103-3	Management Principles	03 Employees - Sound Working
	Evaluation	Environment

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Trend Micro Inc. published this content on 04 August 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 03 August 2020 15:36:07 UTC

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