'As customers prepare to find the perfect gift for their Valentine, we are pleased to introduce new and unique ways to interact with
Enhancements being unveiled in time for
Intelligent Virtual Assistant Streamlines the Customer Service Process
Voice-Based Self Service - Provides another avenue for solving self-service queries 24/7 without the need for agent support, making it quick and easy for callers to track order statuses, apply order modifications, browse FAQ's and more with the simple use of voice.
Faster and More Efficient Solutions - New, hybridized customer care system quickly recognizes customer intent and communicates with live agents to eliminate wait times and ensure queries are routed and solved efficiently.
Continuous and Personalized Customer Experiences - A highly-adaptable, AI-powered agent learns with each customer interaction, using order history and phone number recognition, to provide increasingly-personalized service to returning customers over time.
Natural Language Processing (NLP) - Exceptionally-skilled at understanding human conversation, NLP comprehends even the most complex alphanumeric phrases with accuracy. This allows the customer to speak naturally and communicate seamlessly using voice.
Redesigned Mobile
With a fresh user experience design and a streamlined gift buying flow, the completely revamped
One-Tap Buying - In the new 'Trending Gifts' section, on-the-go app shoppers can enjoy a speedy one-tap buying experience that brings them directly to checkout.
'Just for You' - This newsfeed enables customers who are signed-in to their accounts to receive highly-personalized updates on product introductions, promotional offers, calendar reminders and more.
Seamless Customer Service - Those who choose to shop on the mobile app can use TrackMyOrder and solve other self-service queries with ease, or instantly interact with the
Gift Finder - This ever-popular tool is now available via the mobile app. Users are prompted to input order information based on their recipient, the occasion and local availability to receive tailored product recommendations.
New Desktop Enhancements Elevate the Shopping Experience for Gift-Givers
With a relaunched Progressive Web App (PWA) desktop website,
Lightning-Fast Experiences - This responsive, full-width desktop website provides faster loading times and a cutting-edge image optimization tool that enhances site speed and performance while depicting clearer and more vivid imagery to users.
Revamped Checkout - Streamlined checkout forms, a seamless shipping information page and address auto-complete with Google Maps make the checkout process simple.
Complimentary e-Cards - Customers can now send complimentary e-cards to their sweethearts and 'galentines' via the
One-Click Log-In - A new silent authentication process makes it easier for desktop customers to log in to their accounts conveniently with one simple click.
3D and Augmented Reality Product Visualization Brings Beautiful Bouquets to Life
Integration of Venmo Offers Mobile Shoppers More Payment Options
Customers can also save on their
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