FIVE OUT OF SIX FOR AA AS WHICH? RECOMMENDED BREAKDOWN PROVIDER

  • AA awarded Which? Recommended Provider for two consumer and three manufacturer categories

  • 12th year out of 13 AA has held Which? accolade

  • AA only provider to gain five stars for 'fix at roadside'

  • Top five places held by AA for manufacturer-branded cover

The AA's ability to fix vehicles at the roadside has been recognised by the consumer championWhich? in its authoritative survey of breakdown providers (June 2018).

The UK's biggest breakdown provider has achieved Which?

Recommended Provider (WRP) status for five out of six categories.

Not only is the AA's own service a WRP but so also is Saga Breakdown (provided by the AA) as well as all three carmaker-branded WRP's, for Hyundai, Toyota and Honda, as scored by Which? readers.

The AA achieved an overall score of 78 per cent according to the latest research and Saga Breakdown 75 per cent. Which? said: 'if you are with [the AA] you have a higher chance of driving away from a breakdown compared with any other third-party firm'. Three-quarters (75%) of breakdowns suffered by AA Members were repaired at the roadside compared with the 69% average across all providers.

In car manufacturer-branded cover, it was almost a clean sweep for those provided by the AA, occupying the top five positions including all three WRP accolades.

moreEdmund King, AA president, says: "Five out of six is, by any measure, an outstanding result.

"With more roadside mechanics and more specialist skills than any otherbreakdown provider we fix more breakdowns at the roadside than anyone else - reflecting the continuing multi-million-pound investment we are making in the service.

"That's clearly what matters most to our Members and carmaker customers.

"The fact that eight out of 10 respondents in the Which? survey say they expect their car to be fixed at the roadside, clearly underlines the value of the

AA's service.

"It is a fantastic testament to our amazing roadside and contact centre teams, who routinely go the extra mile to get our Members and customers back on the road as quickly as possible."

The survey placedthe AA as the only WRP for carmaker branded cover. The top slot was for Hyundai Roadside Assistance, provided by the AA,

achieving an impressive 91% overall score and five stars for each of 'arrival time', 'repaired at roadside' and 'knowledge and capability'. The other WRP

accolades were for Toyota Roadside Assistance and Hondacare Assistance.

Methodology

Overall, the AA was well represented in the survey with 3,103 drivers, half of the overall sample of 6,273 people, who had called out their breakdown provider within the last 12 months. The research compared roadside repair rates, call to arrival times, knowledge and capability of mechanic and value for money (not part of manufacturer category).

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In the third-party (consumer) cover section, the AA was placed second and third (Saga Breakdown), significantly ahead of its main rivals -Green Flag in ninth and RAC in tenth places.

The AA was the only organisation with five stars for 'repaired at roadside'.

The smaller provider, GEM Motoring Assist (with a sample size of 40 breakdowns, compared with the AA's 2,406 in the third party section) was the only provider ahead of the AA in overall score. That was thanks to its slightly better 'time to arrive' score, which was weighted more heavily in the scoring than 'repaired at roadside'.

NOTE FOR EDITORS

Media contact:

AA Press Office, 01256 49 59 69 / 07913 599 793 orian.crowder@theAA.com

ENDS ALL

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AA plc published this content on 28 May 2018 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 28 May 2018 06:07:08 UTC