The World is Closer Because of Us

2018

Air China Limited

05

07

Feature: Concentrating on Poverty

Chairman's

Alleviation and Being Responsible

Statement

19

27

About Us

Responsibility of

19

Company Overview

Sustainable Development

27

Responsibility Concepts

20

Organizational Structure

28

Incorporating Responsibilities

21

Party Building

29

Responsibility Communication

23

Corporate Governance and Risk Prevention

  1. Anti-corruption
  2. Corporate Culture

31

Responsibility for Flight Safety

  1. Optimizing Safety Management
  1. Guaranteeing Safe Operation
  2. Cultivating Safety Culture

37

Economic Responsibility for Stakeholders

  1. Creating Economic Value
  2. A Win-win Relation with Partners

41

Environment Responsibility for Green Aviation

  1. Establishing and Improving Management Systems
  2. Creating a Green Operational Model
  1. Increasing Investment in Green Support
  2. Participating in the Design of Green Mechanisms
  3. Promoting Environmental Protection Public Welfare Projects

CONTENTS

  1. Table of Major Indicators
  1. Major Honours
  2. Outlook
  3. HK-ESGIndex
  1. GRI Standards Index
  1. Third-partyAssurance
  1. Feedback Collection

49

Social Responsibility for A Better Life

51 Improving Service Quality

  1. Boosting Employee Development
  1. Community Involvement

About This Report

Fulfilling social responsibility has become an inherent requirement for enterprises to achieve sustainable development as well as an important way to meet the expectations and demands of stakeholders. This annual report reflects efforts and accomplishments of social responsibilities Air China Limited fulfilled in 2018. We hope you can feel our passion and commitment, and continue to support and help us in carrying on our reform and development.

Reporting Period

Sources of Data

This report covers the period from January 1 to December 31, 2018, and some events might be traced back to the previous years.

All the financial data referred in this report, applying domestic accounting standards, are extracted from the audited annual reports of Air China Limited, while the other data comes from official internal documents and relevant statistics.

Scope of the Report

Abbreviations

This report is primarily about Air China Limited, but also involves its branches, operating units, supporting units, and main subsidiaries such as Air China Cargo Co., Ltd. (Air China Cargo) and Shenzhen Airlines Co., Ltd. (Shenzhen Airlines).

In this report, "we", "the Company" or "Air China" refers to Air China Limited. "Air China Group" refers to Air China Limited and its wholly-owned and controlled subsidiaries, while "CNAHC" refers to China National Aviation Holding Corporation Limited.

Basis of Preparation

Accessibility of the Report

This report is prepared in accordance with the Guidelines for National Enterprises on Fulfilling Corporate Social Responsibility released by the State-owned Assets Supervision and Administration Commission of the State Council, the Notice on Strengthening the Fulfilment of Corporate Social Responsibility for Listed Companies released by the Shanghai Stock Exchange, the Guidelines of the Shanghai Stock Exchange on Disclosure of Environment Information for Listed Companies released by the Shanghai Stock Exchange, and the Environmental, Social and Governance Reporting Guide of the Hong Kong Stock Exchange (HK-ESG), the Global Reporting Initiative Sustainability Reporting Standards (GRI Standards) of the Global Sustainability Standards Board (GSSB), GB/T 36001 Guidance on Social Responsibility Reporting and additional guidelines for the aviation service industry.

Publishing of the Report

This is the eleventh annual CSR report published by Air China Limited.

This report is prepared in both Chinese and English, and should there be any discrepancy in meaning between the two versions, the Chinese version shall prevail.

Electronic copies of this report are also available for downloading from the Company's website (www. airchina.com.cn)

If you wish to acquire a printed version or raise suggestions and/or comments on this report, please contact us at:

Ms. Bai Xiao

Address: No. 30, Tianzhu Road, Airport Industrial Zone, Shunyi District, Beijing, China

Tel: 86-10-61462152 Fax: 86-10-61462805

Email: baixiao@airchina.com

Scan the QR code to download the report

Economic responsibility

Maintain our industry- leading profitability; Cooperate with value-chain partners;

Promote regional economic development; and Facilitate integration of different economies.

Safety responsibility

Make sure that every trip, from departure to arrival, is safe and secure.

Customer responsibility

We care about you throughout the flight, respect your wishes and work hard to fulfil them.

The World is Closer

Because of Us

Environmental responsibility

Flying in an environmentally responsible manner, we bring you closer to nature as we carry you across the world.

Employee responsibility

Sincerity and affection are the hallmark of our employee relationship as we move together into the future.

Social responsibility

We are always there for you wherever you are and whenever you need us. You will see our sincerity and the sense of responsibility.

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Disclaimer

Air China Limited published this content on 05 July 2019 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 05 July 2019 11:27:08 UTC