Travel alert: Update on Hurricane Dorian

Updated Sept. 3 at 10:40 a.m. CT.

Airport operations suspended at seven airports in the Bahamas and Florida

American is closely monitoring the track of Hurricane Dorian. Our thoughts are with those who are in the path of this damaging hurricane.

Airport operations have been suspended at seven airports in the Bahamas and Florida. Additionally, due to the size, strength and location of the hurricane, we will experience a disruption to our operation throughout the week, specifically on flights that operate along the East Coast. The American Airlines Integrated Operations Center in Fort Worth, Texas, continues to closely monitor the track of this storm and is coordinating with the National Weather Service, Federal Aviation Administration (FAA) and local airports. American will continue to keep the Newsroom updated with the latest operational information.

Storms like these may require customers to change their travel plans and, as a result, American has issued a travel alert for more than 20 airports, including eight coastal airports in Georgia, North Carolina and South Carolina. The travel alert includes capped fares and waived baggage fees through Sept. 7. If a customer chooses not to fly to/from an airport covered by the current waiver, American will waive change fees for future travel. This provides additional flexibility for our customers.

The current travel alert allows customers to rebook without change fees. Customers can reschedule their travel on aa.com by retrieving their reservation, or by contacting American reservations at 800-433-7300 in the U.S. or Canada. Customers calling from outside the U.S. or Canada should check aa.com for our worldwide reservation phone numbers.

We are in regular communication with our national partner, the American Red Cross, which has the unique ability to activate immediately and assess critical needs following a disaster. From now through Sept. 20, AAdvantage® members can earn 10 miles for every dollar donated to the Red Cross with a minimum $25 donation. Learn more here.

We encourage customers traveling to only go to the airport if they have a confirmed ticket. Customers are also encouraged to check the status of their flight on aa.com.

Fares

We have capped our fares at a maximum of $499 each way for Main Cabin, and $699 for premium cabins, on direct, single leg flights from all cities covered under the travel alert in Florida, Georgia, North Carolina and South Carolina.

These fares will apply for flights out of Florida through Sept. 4 and out of the eight Georgia, North Carolina and South Carolina locations through Sept. 7. These fares are available on aa.com.

Bags and pets

American is waiving fees for two checked bags and in-cabin pets for flights to/from all cities covered under the travel alert in Florida, Georgia, North Carolina and South Carolina.

For cities covered under the travel alert, these fees are waived through Sept. 4 for flights out of Florida and through Sept. 7 out of the eight Georgia, North Carolina and South Carolina locations.

In order to accommodate as many bags as possible on our aircraft, we will accept up to two free checked bags per traveler.

Refunds

If an American flight has been canceled or excessively delayed, customers may cancel their itinerary and request a refund by visiting our website. Customers who booked through a travel agent should contact their agency directly.

Canceled airport operations

Resumption of service at airports will be based on airport and roadway conditions, including the ability of our team members to get to work. We are also coordinating closely with our partners at the FAA, Transportation Security Administration (TSA) and local airport authorities. These agencies must conduct their own assessment of their operations prior to any airline resuming service.

Bahamas

• Freeport, Bahamas (FPO)
  • Operations expected to resume Sept. 5
• Marsh Harbour, Bahamas (MHH)
  • Operations canceled; seasonal service was previously scheduled to end Sept. 3
• Nassau, Bahamas (NAS)
  • Operations expected to resume the afternoon of Sept. 3

Florida

• Daytona Beach, Florida (DAB)
  • Operations expected to resume Sept. 5
• Fort Lauderdale, Florida (FLL)
  • Operations expected to resume the afternoon of Sept. 3
• Melbourne, Florida (MLB)
  • Operations expected to resume Sept. 4
• Orlando, Florida (MCO)
  • Operations expected to resume the evening of Sept. 4
• West Palm Beach, Florida (PBI)
  • Operations expected to resume the morning of Sept. 4

Flight cancellations

• Sept. 3: 300 flights canceled
• Sept. 4: 120 flights canceled