Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
Settings
Settings
Dynamic quotes 
OFFON

MarketScreener Homepage  >  Equities  >  Nyse  >  American Express Company    AXP

AMERICAN EXPRESS COMPANY (AXP)
My previous session
Most popular
  Report  
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
News SummaryMost relevantAll newsOfficial PublicationsSector newsTweetsMarketScreener Strategies

American Express : BA gave a refund – but Amex won’t return my £2,000 payments

share with twitter share with LinkedIn share with facebook
share via e-mail
0
09/11/2018 | 09:08am CET

Back in August, my family was due to go to California on a trip of a lifetime. Two days before departure, my father-in-law was given a “few short weeks to live” and we had to cancel. Our flight and hire car were booked through British Airways and, on receipt of proof of my father-in-law’s terminal illness, it refunded our flight and car payment immediately.

Unfortunately, the payment for the holiday was made in three lumps as we could not afford the total cost of £2,500, allowing us to save up. Two of these payments, almost £1,000 each, were made on two separate American Express cards. The money has been refunded to the cards but American Express has refused to return the money to us.

In this age I appreciate the need to be careful about money laundering, but this is ridiculous. This event has added to an already harrowing experience for my family and, with more than £2,000 locked away on cards we cannot access, we are at our wits’ end.

RH, Worthing

It’s worth noting that we get very few complaints about American Express, and am surprised that this was not easily resolved by the company, especially given the unfortunate circumstances, and the fact that you just wanted the money paid to account from which you pay the card bill. The company says customers asking for a refund must provide their bank statement verifying the bank account to which American Express will be returning the funds – which you had.

Maybe Amex just needed prodding into action, as your refund has now been processed.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions

Copyright © 2018 theguardian.com. All rights reserved., source Guardian Online

share with twitter share with LinkedIn share with facebook
share via e-mail
0
Latest news on AMERICAN EXPRESS COMPANY
11/17Visa Confirms Brazilian Regulators Are Investigating Payment Companies -- Upd..
DJ
11/17Visa Confirms Brazilian Regulators Are Investigating PaymentCompanies
DJ
11/15AMERICAN EXPRESS CO : Regulation FD Disclosure (form 8-K)
AQ
11/15AMERICAN EXPRESS : Travel Unveils Its Top Trending Travel Destinations for 2019
PU
11/15AMERICAN EXPRESS : Launches American Express : GoTM , a New Virtual Payments Off..
BU
11/13CYPRUS : Government to call for tenders for credit card clearing agencies
AQ
11/13AMERICAN EXPRESS : and National Trust for Historic Preservation Award $450,000 i..
BU
11/13AMERICAN EXPRESS : Chief Executive Officer to Participate in the Goldman Sachs U..
BU
11/13ANOTHER REASON TO SHOP SMALL® ON SMA : Approximately 67 Cents of Every Dollar Sp..
BU
11/12AMERICAN EXPRESS : Q3 2018 Pillar 3 Disclosure
PU
More news
News from SeekingAlpha
11/15Tracking Warren Buffett's Berkshire Hathaway Portfolio - Q3 2018 Update 
11/15American Express October delinquency rate improves M/M 
11/15American Express launches virtual payments product 
11/15Tracking Gardner Russo & Gardner Portfolio - Q3 2018 Update 
11/12Tracking Dan Loeb's Third Point Portfolio - Q3 2018 Update 
Financials ($)
Sales 2018 40 426 M
EBIT 2018 11 706 M
Net income 2018 6 352 M
Debt 2018 -
Yield 2018 1,35%
P/E ratio 2018 14,85
P/E ratio 2019 13,47
Capi. / Sales 2018 2,31x
Capi. / Sales 2019 2,15x
Capitalization 93 507 M
Chart AMERICAN EXPRESS COMPANY
Duration : Period :
American Express Company Technical Analysis Chart | MarketScreener
Full-screen chart
Technical analysis trends AMERICAN EXPRESS COMPANY
Short TermMid-TermLong Term
TrendsBullishNeutralBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus OUTPERFORM
Number of Analysts 31
Average target price 115 $
Spread / Average Target 4,9%
EPS Revisions
Managers
NameTitle
Stephen J. Squeri Chairman & Chief Executive Officer
Jeffrey C. Campbell Chief Financial Officer & Executive Vice President
Marc D. Gordon Chief Information Officer & Executive VP
Charlene Barshefsky Independent Director
Peter F. Chernin Independent Director
Sector and Competitors
1st jan.Capitalization (M$)
AMERICAN EXPRESS COMPANY10.36%93 507
CAPITAL ONE FINANCIAL CORPORATION-10.46%41 511
DISCOVER FINANCIAL SERVICES-8.06%23 759
ORIX CORPORATION-7.42%21 102
BAJAJ FINANCE37.10%19 239
SYNCHRONY FINANCIAL-32.89%18 622