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MarketScreener Homepage  >  Equities  >  Nyse  >  American Express Company    AXP

AMERICAN EXPRESS COMPANY

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American Express : BA gave a refund – but Amex won't return my £2,000 payments

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09/11/2018 | 03:08am EST

Back in August, my family was due to go to California on a trip of a lifetime. Two days before departure, my father-in-law was given a “few short weeks to live” and we had to cancel. Our flight and hire car were booked through British Airways and, on receipt of proof of my father-in-law’s terminal illness, it refunded our flight and car payment immediately.

Unfortunately, the payment for the holiday was made in three lumps as we could not afford the total cost of £2,500, allowing us to save up. Two of these payments, almost £1,000 each, were made on two separate American Express cards. The money has been refunded to the cards but American Express has refused to return the money to us.

In this age I appreciate the need to be careful about money laundering, but this is ridiculous. This event has added to an already harrowing experience for my family and, with more than £2,000 locked away on cards we cannot access, we are at our wits’ end.

RH, Worthing

It’s worth noting that we get very few complaints about American Express, and am surprised that this was not easily resolved by the company, especially given the unfortunate circumstances, and the fact that you just wanted the money paid to account from which you pay the card bill. The company says customers asking for a refund must provide their bank statement verifying the bank account to which American Express will be returning the funds – which you had.

Maybe Amex just needed prodding into action, as your refund has now been processed.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions

Copyright © 2018 theguardian.com. All rights reserved., source Guardian Online

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Financials ($)
Sales 2019 43 674 M
EBIT 2019 12 744 M
Net income 2019 6 821 M
Debt 2019 -
Yield 2019 1,50%
P/E ratio 2019 13,19
P/E ratio 2020 11,94
Capi. / Sales 2019 2,07x
Capi. / Sales 2020 1,93x
Capitalization 90 561 M
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Technical analysis trends AMERICAN EXPRESS COMPANY
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Mean consensus OUTPERFORM
Number of Analysts 29
Average target price 113 $
Spread / Average Target 5,5%
EPS Revisions
Managers
NameTitle
Stephen J. Squeri Chairman & Chief Executive Officer
Jeffrey C. Campbell Chief Financial Officer & Executive Vice President
Marc D. Gordon Chief Information Officer & Executive VP
Charlene Barshefsky Independent Director
Peter F. Chernin Independent Director
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