Mid-year report shows Bell's share of total complaints continues 4-year declining trend
"Bell has made it a strategic imperative to champion customer experience and today's CCTS results indicate our strategy continues to deliver results," said
In the CCTS mid-year report, which covers the period from
"Results like these highlight both Bell's industry-leading investments in network and service quality and our team's dedication to delivering for our customers – including how well they have kept Canadians connected and informed throughout the COVID-19 crisis," said
Complaints to the CCTS from across the industry were down 12% overall during the reporting period, due mostly to the decline in the number of Bell customer complaints.
About Bell
Canada's largest communications company with more than 22 million consumer and business connections, Bell provides advanced broadband wireless, TV, Internet and business communication services throughout the country. Bell Media is Canada's premier multimedia company with leading assets in television, radio, out of home and digital media. Founded in
The Bell Let's Talk initiative promotes Canadian mental health with national awareness and anti-stigma campaigns like Bell Let's Talk Day and significant Bell funding of community care and access, research and workplace leadership initiatives throughout the country. To learn more, please visit Bell.ca/LetsTalk.
Media inquiries:
905-614-9596
nathan.gibson@bell.ca
@Bell_News
Investor inquiries:
514-870-4619
thane.fotopoulos@bell.ca
SOURCE
© Canada Newswire, source