BOC Hong Kong : BOCHK awarded the Best Retail Bank in Hong Kong by The Asian Banker

22 March 2019

BOCHK awarded the Best Retail Bank in Hong Kong by The Asian Banker

Bank of China (Hong Kong) ("BOCHK") is awarded the Best Retail Bank in Hong Kong by The Asian Banker in its International Excellence in Retail Financial Services Awards for the third time, in recognition of the Bank's exceptional performance in the retail banking industry.

"BOCHK demonstrated that it was ahead of its peers in retail banking. The winning bank has succeeded in positioning itself as a key player in the city's ongoing economic success story. In addition, the bank integrated the cross-border system to strengthen regional management capacity throughout Southeast Asia. With its leading position in financial technology innovation, the bank enhanced its digital service to clients and boosted its operational efficiency," said The Asian Banker.

Mrs Ann Kung, Deputy Chief Executive of BOCHK, said, "We are pleased to once again be awarded the Best Retail Bank in Hong Kong, a testament to our results in the areas of financial performance, digital innovation, enhanced customer experience and regional development. We made another leap in the past year and remain at the leading edge of innovation and fintech. We focused on the adoption of financial technology and incorporated a range of digital innovations that have prepared us to better meet the needs of the next generation of customers.

"As a customer-centric bank, BOCHK's mission is to bring financial services to customers to meet their daily banking and wealth management needs. With this in mind, we are committed to financial inclusion as well as providing differentiated services to customers of various profiles. In addition to technology innovation, BOCHK has the largest network of bank branches in Hong Kong and we strive to make these branches more accessible to customers, particularly through initiatives such as barrier-free interiors. "

The Asian Banker's International Excellence in Retail Financial Services programme is one of the most rigorous, prestigious and transparent awards programme for consumer financial services in the world. Covering all of the Asia Pacific, Middle East and West Africa, the programme was instituted in 2001 to recognise the pursuit of excellence amongst retail financial institutions. The programme evaluates more than 300 banks and non-bank retail financial services players in more than 42 countries, via a rigorous audit-based approach.

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About Bank of China (Hong Kong) Limited

Bank of China (Hong Kong) Limited ("BOCHK") is a leading commercial banking group in Hong Kong with strong market positions in all major businesses. We have the most extensive local branch network and diverse service platforms in Hong Kong, including approximately 200 branches, 270 automated banking centres, efficient e-channels of over 1,000 self-service machines, as well as Internet and MobileBanking services. We offer a comprehensive range of financial, investment and wealth management services to personal, corporate and institutional customers. To implement the overseas development strategy of BOC Group, we strive to drive our regional development by expanding our business in the Southeast Asian region. Our branches and subsidiaries have been extended to Southeast Asian countries such as Thailand, Malaysia, Vietnam, the Philippines, Indonesia, Cambodia，Laos and Brunei, with the provision of professional and high-quality financial services to local customers. We will also expedite our development into a top-class, full-service and internationalised regional bank.

BOCHK is one of the three note-issuing banks and the sole clearing bank for Renminbi ("RMB") business in Hong Kong. With our strong RMB franchise, we are the first choice of customers in this business. Through the deep collaboration with our parent bank, BOC, we provide a full range of high-quality cross-border services to multinationals, cross-border customers, mainland enterprises going global, central banks and super-sovereign organisations.

BOC Hong Kong (Holdings) Limited, BOCHK's holding company, is one of the largest listed companies on the main board of the Stock Exchange of Hong Kong, with stock code "2388" and ADR OTC Symbol "BHKLY".