DEAR CUSTOMERS,

In connection with the natural disaster - hailstorm, windstorm and torrential rain in the territory of the city of Sofia from the afternoon hours on 08.07.2014, we inform you of the following:

For your facilitated servicing regarding Casco insurances, in view of the extraordinary situation:

Please, contact our officials and insurance intermediaries to arrange under simplified procedure the submitted by you claim.

IT IS NOT NECESSARY to register the damages from the natural disaster on the contact phone number of the Center of BULSTRAD VIENNA INSURANCE GROUP - 0800 11 111.

IT IS NOT NECESSARY to comply with the 3-day term for claim registration in accordance with to the General Terms of Casco insurance.  The term for registration of claims is extended by 31.07.2014.

IT IS NOT NECESSARY to present a document from a hydro-meteorological service to prove the occurred event.

The two Customer Centers on the territory of the city of Sofia for claims' registration and handling will operate with PROLONGED WORK TIME from 08.00 hrs to 19.30 hrs.

The addresses of the Centers are:

V I G SERVICES BULGARIA - Hashove

City of Sofia, Krasna Polyana district

No 1 Hashove Str.

Email: kasko_claims@bulstrad.bg

V I G SERVICES BULGARIA - Gorublyane

City of Sofia, Gorublyane district

 No 4 Eng. Georgi Belov Str.

Email: kasko_claims@bulstrad.bg


For your facilitated servicing with regard to property insurances, in view of the extraordinary situation:

IT IS NOT NECESSARY to comply with the 7-day term for registration of a claim, in accordance with the General Terms for the property insurances. The term for claim registration is prolonged by 31.07.2014.

For damages with small material interest - broken windows, a facilitated procedure has been introduced for the claims' registration and assessment WITHOUT THE CARRYING OUT OF INSPECTION, and for the purpose shall be used provided by the customer's photographs and sizes of the damaged glass parts.

The applications can be filed in an electronic way on claims_gi@bulstrad.bg, as well as in the premises of the Customer Center on the territory of the city of Sofia with address and telephones:

V I G SERVICES BULGARIA - Hashove

City of Sofia, Krasna Polyana district

No 1 Hashove Str.

Tel. 02/91175 76; 67; 68

FOR ANY INFORMATION RELATED TO THE CATASTROPHIC EVENT YOU MAY CONTACT THE CALL CENTER OF THE COMPANY TWENTY-FOUR-HOURS A DAY, SEVEN DAYS IN THE WEEK ON PHONE 0800 11 111, AS WELL AS ON THE PHONE OF ALL OFFICES AND THE INTERMEDIARIES OF BULSTRAD VIENNA INSURANCE GROUP Plc.


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