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CISCO SYSTEMS (CSCO)
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Cisco : Say hello to quicker, more personal care

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01/11/2018 | 05:29pm CEST

Picture this: A patient calls to reschedule a doctor's appointment. But they don't have to punch in their birthday. Or even say their name. Instead, the system recognizes the number and pulls up their information. The first thing they hear is: 'Hi Jane. Are you calling about tomorrow's appointment?'

SpinSci says…

Healthcare providers aren't necessarily looking for this kind of personalization-until SpinSci shows it to them. Then they can't imagine work without it. Or so we heard after partnering with a Minnesota healthcare hub.

The hub spans 25 care facilities and pharmacies. They were looking for a way to easily interact with patients across different locations, while making the process faster and friendlier.

So we brought in Agenta Snap. With this extension, we connected the hub's existing Cisco phone systems to its patient management systems. Now, when a phone rings, a dashboard pops up with the caller details. Cutting out any scrambling or awkward silences. And saving time at every turn.

Already, Agenta Snap is helping the hub shave 10-20 seconds off every call-and call every person by name. Because when it comes to care, a few seconds-and a few personal details-can make all the difference.

Thanks, SpinSci for helping this healthcare hub achieve better results.

The story doesn't stop there…

To see more about SpinSci's success, check out this case study.

Discover how our other partners are helping customers around the world.

Connect with SpinSci and other Cisco partners with our Partner Locator, and check out the Cisco Marketplace for more solutions from partners.


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Cisco Systems Inc. published this content on 11 January 2018 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 11 January 2018 16:29:06 UTC.

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Financials ($)
Sales 2019 51 512 M
EBIT 2019 16 129 M
Net income 2019 12 257 M
Finance 2019 14 158 M
Yield 2019 2,98%
P/E ratio 2019 17,12
P/E ratio 2020 15,78
EV / Sales 2019 3,80x
EV / Sales 2020 3,67x
Capitalization 210 B
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Average target price 50,5 $
Spread / Average Target 9,9%
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Charles H. Robbins Chairman & Chief Executive Officer
Tiang Yew Tan Senior Vice President-Operations & Digital
Kelly A. Kramer Chief Financial Officer & Executive Vice President
Guillermo Diaz Chief Information Officer & Senior Vice President
Roderick C. McGeary Independent Director
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