Item 2.02. Results of Operations and Financial Condition. OnAugust 06, 2020 , Registrant released its second quarter 2020 earnings and is furnishing to theSecurities and Exchange Commission a copy of the earnings press release as Exhibit 99.1 to this Report under Item 2.02 of Form 8-K. The information contained in Item 2.02 of this Report and in Exhibit 99.1 shall not be deemed "filed" with the Commission for purposes of Section 18 of the Exchange Act of 1934, as amended, or otherwise subject to the liability of that section. Item 7.01. Regulation FD Disclosure. OnAugust 06, 2020 , Registrant conducted an earnings call regarding its 2020 second quarter results and is furnishing to theSecurities and Exchange Commission a copy of the presentation used during the earnings call as Exhibit 99.2 to this Report under Item 7.01 of Form 8-K.
The information contained in Item 7.01 of this Report and in Exhibit 99.2 to this Report shall not be deemed "filed" with the Commission for purposes of Section 18 of the Exchange Act of 1934, as amended, or otherwise subject to the liability of that section.
Exhibit 99.1 and Exhibit 99.2 to this Report contain certain financial measures
that are considered "non-GAAP financial measures" as defined in the
Exhibit No. Description 99.1 Registrant's second quarter 2020 earnings press release datedAugust 6, 2020 99.2 Registrant's investor presentation datedAugust 6, 2020 104 Cover Page Interactive Data File (embedded within the Inline XBRL document)
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Forward-Looking Statements
This Report and any exhibits to this Report may contain "forward-looking
statements" as defined in the Private Securities Litigation Reform Act of 1995.
The words "anticipate," "believe," "estimate," "expect," "plan," "intend,"
"will," "aim," "should," "could", "may," "continue to," "if," "growing,"
"projected," "potential," "likely," and similar expressions, as they relate to
us, are intended to identify forward-looking statements, but the absence of
these words does not mean that a statement is not forward-looking. All
statements other than statements of historical fact included in this press
release are forward-looking statements, including, but not limited to,
statements regarding our financial results, condition and outlook; changes in
our operating results; general market and economic conditions; the strength of
our pipeline being greater than it has in a long time; our focus on near-term
projects and expectations that such projects will result in improved client
performance optimization, client retention programs, enhanced Service Level
Agreement monitoring, and contract standardization; our expectations that we
will overachieve on our
Important factors and uncertainties that could cause our actual results to
differ materially from those in our forward-looking statements include, but are
not limited to: the impact of the ongoing COVID-19 pandemic; government
appropriations and termination rights contained in our government contracts;
risk and impact of potential goodwill and other asset impairments; our ability
to renew commercial and government contracts, including contracts awarded
through competitive bidding processes; our ability to recover capital and other
investments in connection with our contracts; our ability to attract and retain
necessary technical personnel and qualified subcontractors; our ability to
deliver on our contractual obligations properly and on time; competitive
pressures; our significant indebtedness; changes in interest in outsourced
business process services; our ability to obtain adequate pricing for our
services and to improve our cost structure; risk and impact of geographical
events, natural disasters and other factors (such as pandemics, including
COVID-19) in a particular country or region on our workforce, customers,
vendors, partners and the global economy; claims of infringement of third-party
intellectual property rights; the failure to comply with laws relating to
individually identifiable information and personal health information and laws
relating to processing certain financial transactions, including payment card
transactions and debit or credit card transactions; breaches of our information
systems or security systems or any service interruptions; our ability to
estimate the scope of work or the costs of performance in our contracts; our
continuing emphasis on and shift toward technology-led digital transactions;
customer decision-making cycles and lead time for customer commitments; our
ability to collect our receivables, including those for unbilled services; a
decline in revenues from, or a loss of, or a reduction in business from, or
failure of significant clients; fluctuations in our non-recurring revenue; our
failure to maintain a satisfactory credit rating; our ability to attract and
retain key employees; increases in the cost of telephone and data services or
significant interruptions in such services; our failure to develop new service
offerings; our ability to modernize our information technology infrastructure
and consolidate data centers; our ability to comply with data security
standards; our ability to receive dividends or other payments from our
subsidiaries; changes in tax and other laws and regulations; changes in
government regulation and economic, strategic, political and social conditions;
the outcome of litigation to which we are a party from time to time; changes in
the volatility of our stock price and the risk of litigation following a decline
in the price of our stock; and other factors that are set forth in the "Risk
Factors" section, the "Legal Proceedings" section, the "Management's Discussion
and Analysis of Financial Condition and Results of Operations" section and other
sections in our Annual Reports on Form 10-K, as well as in our Quarterly Reports
on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the
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