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MarketScreener Homepage  >  Equities  >  Nyse  >  Crawford & Company    CRD.B

CRAWFORD & COMPANY

(CRD.B)
  Report
Delayed Quote. Delayed Nyse - 08/04 04:10:00 pm
6.57 USD   -4.64%
08/03CRAWFORD : 2Q Earnings Snapshot
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08/03Crawford & Company Reports 2020 Second Quarter Results
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08/03Crawford & Company Board Increases Quarterly Dividends
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Crawford mpany : It's business as usual at the Crawford contact center

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06/24/2020 | 07:00pm EDT

In early March, as the COVID-19 pandemic spread across North America, Crawford had to adapt to a work-from-home strategy to ensure the safety of our employees - all while continuing to provide the same level of service that our clients expect. As Director of Crawford's contact center, Kevin Finnegan understood the importance of providing clients a seamless, uninterrupted claims intake experience. The contact center had just recently relocated within the Curiosity Lab in Peachtree Corners, closer to the Crawford HQ.

Uncertain of when normal business would resume, Kevin and his team orchestrated a plan. With the introduction of a new telephonic system, agents were able to easily transition to a fully remote workforce during the pandemic, all while maintaining 24x7 operations and delivering top-level customer service without interruption. A key part of the success was the implementation of RingCentral, a highly resilient cloud-based technology platform with a robust infrastructure and redundancy. RingCentral provided Crawford the ability to route calls easily and quickly to remote workers, regardless of their location.

'During this challenging period, our dedicated agents, all working remotely, went above and beyond to assist callers,'

Clients have also been pleased with the support they have received.

'Our insured said that with some of the financial uncertainty going on right now he was considering switching insurance to save money. However, after his experience reporting this claim and working with everyone involved, he decided it's not worth saving a few bucks to sacrifice the service he received from us.'

As businesses across the world continue to work remotely during COVID-19, our customers can be assured that Crawford will continue to provide world-class service, 24x7.

Disclaimer

Crawford & Company published this content on 24 June 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 24 June 2020 22:58:03 UTC

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Financials (USD)
Sales 2020 964 M - -
Net income 2020 18,5 M - -
Net Debt 2020 - - -
P/E ratio 2020 19,3x
Yield 2020 2,74%
Capitalization 371 M 371 M -
Capi. / Sales 2020 0,38x
Capi. / Sales 2021 0,38x
Nbr of Employees 7 436
Free-Float 49,8%
Chart CRAWFORD & COMPANY
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Technical analysis trends CRAWFORD & COMPANY
Short TermMid-TermLong Term
TrendsBearishNeutralBearish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 3
Average target price 9,00 $
Last Close Price 6,57 $
Spread / Highest target 37,0%
Spread / Average Target 37,0%
Spread / Lowest Target 37,0%
EPS Revisions
Managers
NameTitle
Rohit Verma Chief Executive Officer & Director
Joseph Odilo Blanco President & Director
Charles H. Ogburn Non-Executive Chairman
William Bruce Swain Chief Financial Officer & Executive Vice President
Andrew Bart President-Global Technical Services
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