DIALOGIC INC I'm sure many of you do a lot of travel for work and like me, you likely have your own 'routine' as to what you take along during your travels. Laptop, phone, headset, cables, and chargers usually fill my backpack, allowing for communications virtually anywhere. Over the holiday break, my family celebrated my wife and my 30 anniversary with a two-week trip to the Galapagos Islands, a remote collection of rocky islands off the coast of Ecuador made famous by Darwin and his scientific observations on evolution. The remoteness of this type of travel brings a whole new challenge to communicating with family, friends, and work.
A few observations and suggestions:
Topics: Guides: How-to's, Infographics, and more, Communications Application Development
'The Third Wave' by Steve Case is a good read from a discernibly credible individual (AOL being a key disrupter of its time) where he analyzes the evolution of the internet and how companies wanting to do business in today's connected world need to adapt and re-think where & how it is done. This got me thinking about where & how the media processing has evolved over the years and has rode its own 'waves' to where we are today.
Topics: NFV/SDN & Cloud, Guides: How-to's, Infographics, and more
Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications. Dialogic even created an infographic on this concept. Let me explain more since I've had a few questions come in since then.
Topics: Internet of Things
Skype for Business, Google Hangouts, various other so-called Over the Top providers, AT&T, Sprint, T-Mobile, Verizon - they all offer VoWiFi. And it is expected that VoWiFi minutes are going to surpass VoLTE by 2019. So if you are a provider of value-added services to the mobile providers, VoWiFi support needs to become part of your offering.
Topics: VoLTE/VoWifi & IMS
With IVRs, many of us understand that when we make a call, we may not even actually talk to a person. We may be talking to a computer. And we totally accept it. The computer voice will be the onramp to some database and find us the answer. And if we really, really need to talk to an actual living person, we can do so.
Topics: VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development
Last week, I talked about the different contact center channels. I mentioned that airline contact centers do a good job of keeping up with customers' demands and expectations of communication.
Many of us travel quite frequently so just looking at how an airline operates is a great example of a modern contact center.
Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development
This last month, we wrapped up the first round of six WebRTC and Cloud Communications Developer Workshops with a final push through both Paris and Lisbon. After our whirlwind schedule of stops in November that took us to New Jersey, Chicago, Santa Clara, and Dallas, heading over to Europe a few weeks ago gave us some new perspective on what developers are working on and their priorities. Thanks to the hard work that our instructors dedicated to the educational materials, our numerous guests learned how to build applications with Communications Platforms as a Service (CPaaS) mark-up languages, APIs, and WebRTC. But what did we learn?
Topics: Events, Communications Application Development
The contact center has always been technically innovative. The quest to both improve customer service while reducing expenses at the same time, while potentially oxymoronic, gets pulled off in this space because of technical innovation. In fact, the contact center used to be called a call center, because, well, the only way to contact one, or to have one contact you, was to place a phone call. Contact centers were one of the first industries to really embrace IP communications because of this very reason. Today, with the advent of push to talk, email, texting, and specific smartphone apps, there are multiple contact points. Let's take a look at the different contact center channels.
Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development
Is voicemail doomed to the dustbin of history or will it evolve?
Voicemail is widely recognized as one of the great telecommunications applications. Starting with its launch back in 1980 by VMX and others, voicemail's use quickly became ubiquitous in business and soon turned into a multibillion-dollar business as an add-on to business PBX systems, home telephone service, and later mobile services.
Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development
This is the time of year I typically grade myself on the predictions I made this time last year.
Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Internet of Things
Dialogic Inc. published this content on 16 January 2017 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 16 January 2017 16:20:03 UTC.
Original documenthttp://blog.dialogic.com/blog
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