Five9 : Joins Industry Leaders at Enterprise Connect 2019
March 12, 2019 at 09:09 am EDT
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Five9,
Inc. (NASDAQ: FIVN), a leading provider of cloud contact center
software for the digital enterprise, will be exhibiting in booth #1700
at Enterprise
Connect 2019, March 18-21, in Orlando, Florida and participating in
multiple panels.
Speaking Engagements:
Five9’s CTO and Head of Artificial Intelligence (AI), Jonathan
Rosenberg, discusses the importance of migrating to the cloud to
improve customer experience.
Title:
Five
Surprising Reasons Why You Need to Move Your Contact Center To The
Cloud
Time:
1 – 1:45 p.m.
Date:
Monday, March 18, 2019
Room:
Sun C
Join the customer panel moderated by analyst Sheila McGee-Smith and
learn from Five9 customer David Muttiah of CARFAX, on how the company
transformed its business.
Title:
Enterprise
Case Studies: The Evolving Roles of CRM and Contact Center
Time:
3 – 4:15 p.m.
Date:
Tuesday, March 19, 2019
Room:
Sun A
Hear Five9 Director of Product Marketing Darryl Addington discuss how
the Five9 Cloud Contact Center platform is transforming customer
experiences to customer loyalty and love.
Title:
Turn
your Call Center into an Intelligent Contact Center
Time:
4:40 – 5:45 p.m.
Date:
Tuesday, March 19, 2019
Room:
EC Theater 100
Five9 CEO Rowan Trollope and other industry experts join industry
analyst Sheila McGee-Smith in a panel debate around the convergence of
contact center, UC and CRM, and how AI is transforming them all.
Title:
Why
Customer Engagement Is Leading the Enterprise Communications
Conversation
Time:
10:45 – 11:25 a.m.
Date:
Wednesday, March 20, 2019
Room:
Osceola CD
Customer Love Party:
Celebrate with Five9 and your peers for a fun evening of networking
and customer appreciation. Enjoy food and cocktails with Five9
executives and other members of the Five9 family.
RSVP here.
Time:
7 – 9 p.m.
Date:
Tuesday, March 19, 2019
Room:
Aunt Lillie’s Cabin
Old Hickory Steakhouse
Gaylord Palms Resort
6000 West Osceola Parkway
Kissimmee, FL
In the Five9 booth (#1700):
Learn about Five9’s intelligent digital workflow, which creates great
personalized experiences at our booth.
Schedule
your personalized booth tour and receive dedicated time with Five9
solutions consultants.
Over the course of three days, theCUBE will be broadcasting live from
the Five9 booth.
About Five9
Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than three billion customer interactions annually.
Five9 provides end-to-end solutions with omnichannel routing, analytics,
WFO, and AI to increase agent productivity and deliver tangible business
results. The Five9 platform is reliable, secure, compliant, and
scalable; designed to create exceptional personalized customer
experiences.
For more information visit www.five9.com.
Engage with us @Five9,
LinkedIn,
Facebook,
Blog.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190312005239/en/
Five9, Inc. (Five9) is a provider of cloud software for contact centers. The Company's purpose-built Virtual Contact Center (VCC) cloud platform delivers a suite of applications that enable the breadth of contact center-related customer service, sales, and marketing functions. Five9âs solution, which consists of its VCC cloud platform and applications, allows simultaneous management and optimization of customer interactions across voice, chat, e-mail, Web, social media and mobile channels, either directly or through its application programming interfaces (APIs). Five9âs VCC cloud platform matches each customer interaction with an appropriate agent resource and delivers relevant customer data to the agent in real-time through integration with enterprise applications, such as customer relationship management software, to optimize the customer experience and agent productivity. It provides its solution through a software as a service (SaaS) business model with recurring subscriptions.