Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, today announced that the company will be presenting at CCW 2019, the 21st international conference and exhibition for innovative customer dialogue, held Feb. 19-21, 2019 at the Estrel Congress Center in Berlin.

In the session, “The Voice of the Customer,” Five9 Director of Brand and Corporate Communications, Michael Rose, will discuss how intelligent cloud contact centers are at the heart of transforming the ways companies engage with their customers. Rose will detail how moving contact centers to the cloud provides scalable, reliable and customized experiences for customers. As customer expectations are at an all-time high, companies must prepare their contact centers for future technology in order to meet today’s customers’ needs.

Title: The Voice of the Customer
Time: 12:30 p.m. – 1:00 p.m.
Date: Wednesday, February 20, 2019
Location: Speaker’s Forum, International Plaza, Hall 2, CCW Berlin

Visit Five9 at the International Plaza in Hall 2 and get insights on how moving your contact center to the cloud helps your business to drive customer retention and agent productivity. Schedule your meeting today!

About Five9

Five9 is a leading provider of cloud contact centre software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.

For more information visit www.five9.com.

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