Forrester has published a new report on the topic of virtual healthcare in the UK and how the pandemic has impacted virtual care adoption.

The pandemic has accelerated the shift to a virtual-first healthcare delivery model on a global scale - and the UK is no exception. While countries in Western Europe and the UK have experimented with virtual care and remote monitoring for years, there has been a recent seismic shift. Key findings in the report include:

Forrester expects a sustained rise in virtual care visits, with up to 20 million visits across the UK in 2020

Approximately one in three of those aged 14 and older in the UK will seek virtual care, with one-third of those visits for mental health support

Over a quarter of UK adults are currently sharing biometric data with a healthcare provider for a virtual care appointment

To enable successful deployment of virtual care in the UK, consumer concerns about quality, privacy, and accessibility that have a direct effect on adoption and retention need to be addressed

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