News
Jan 6, 2020

If you've been unable to fly your Karma over the last few days, the good news is we've identified the cause and a fix is in the works.

We are in the process of implementing and testing a resolution and expect to release a firmware update within a week for Karma that will address the issue.

If you're wondering how this happened, here's some additional technical information on the root of the issue: Consumer electronics products, like Karma, which we stopped producing in January of 2018, rely on the World Magnetic Model to provide accurate positioning services. Late last week, after the New Year, we began to receive reports of Karma users not being able to calibrate the compass on Karma. After thorough investigation, we found that the World Magnetic Model stored in Karma experienced an issue with the changing of the New Year.

Karma users, when we've released the new firmware, we'll refresh this blog post with specifics on how to update your Karma.

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GoPro Inc. published this content on 06 January 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 07 January 2020 05:57:00 UTC