Hong Kong Exchanges and Clearing Limited and The Stock Exchange of Hong Kong Limited take no responsibility for the contents of this announcement, make no representation as to its accuracy or completeness and expressly disclaim any liability whatsoever for any loss howsoever arising from or in reliance upon the whole or any part of the contents of this announcement.

(Stock code: 11)

RESULTS FOR 2019

  • Net operating income before change in expected credit losses and other credit impairment charges up 6% to HK$43,514m (HK$41,215m in 2018).
  • Operating profit up 2% to HK$28,610m (HK$27,947m in 2018). Operating profit excluding change in expected credit losses and other credit impairment charges up 5% to HK$30,447m (HK$28,943m in 2018)
  • Attributable profit to shareholders up 3% to HK$24,840m (HK$24,211m in 2018).
  • Return on average ordinary shareholders' equity of 15.2% (16.0% in 2018).
  • Earnings per share up 2% to HK$12.77 per share (HK$12.48 per share in 2018).
  • Fourth interim dividend of HK$4.00 per share; total dividends of HK$8.20 per share for 2019 (HK$7.50 per share for 2018).
  • Common equity tier 1 ('CET1') capital ratio of 16.9%, tier 1 ('T1') capital ratio of
    18.7% and total capital ratio of 20.8% at 31 December 2019 (CET1 capital ratio of 16.6%, T1 capital ratio of 17.8% and total capital ratio of 20.2% at 31 December 2018).
  • Cost efficiency ratio of 30.0% (29.5% in 2018).

Within this document, the Hong Kong Special Administrative Region of the People's Republic of China has been referred to as 'Hong Kong'. The abbreviations 'HK$m' and 'HK$bn' represent millions and billions of Hong Kong dollars respectively.

HANG SENG BANK LIMITED

Contents

The financial information in this announcement is based on the audited consolidated financial statements of Hang Seng Bank Limited ('the Bank') and its subsidiaries ('the Group') for the year ended 31 December 2019.

  1. Highlights of Results*
  2. Contents
  1. Chairman's Comment*
  2. Chief Executive's Review*
  1. Results Summary
  1. Segmental Analysis
  1. Consolidated Income Statement
  2. Consolidated Statement of Comprehensive Income
  3. Consolidated Balance Sheet
  4. Consolidated Statement of Changes in Equity
  1. Financial Review
    26 Net interest income
    27 Net fee income
    28 Net income from financial instruments measured at fair value through profit or loss
    28 Other operating income
    29 Analysis of income from wealth management business
    30 Change in expected credit losses and other credit impairment charges
    30 Operating expenses
    31 Tax expense
    31 Earnings per share - basic and diluted
    31 Dividends/Distributions
    32 Segmental analysis
    34 Trading assets
    34 Financial assets designated and otherwise mandatorily measured at fair value through profit or loss
    34 Loans and advances to customers
    35 Reconciliation of gross exposure and allowances/provision for loans and advances to banks and customers including loan commitments and financial guarantees
    36 Overdue loans and advances to customers
    36 Rescheduled loans and advances to customers
    37 Gross loans and advances to customers by industry sector
    38 Financial investments
    38 Intangible assets
    39 Other assets
    39 Current, savings and other deposit accounts
    39 Trading liabilities
    40 Financial liabilities designated at fair value
    40 Certificates of deposit and other debt securities in issue
    40 Other liabilities
    41 Shareholders' equity
    41 Capital management
    44 Liquidity information
    44 Contingent liabilities and commitments

2

HANG SENG BANK LIMITED

Contents

(continued)

45 Additional Information

45 Statutory financial statements and accounting policies

46 Future accounting standard development

46 Comparative figures

46 Ultimate holding company

46 Events after the balance sheet date

47 Register of shareholders

47 Corporate governance principles and practices

48 Board of Directors

48 Announcement and Annual Report

48 Other financial information

  • Where possible, percentages in this section have been rounded to the nearest percentage point to facilitate easy reading. Percentage-based indicators remain at 1 or 2 decimal places as appropriate.

3

HANG SENG BANK LIMITED

Chairman's Comment

Comment by Raymond Ch'ien, Chairman

2019 was a challenging year for Hong Kong. Externally, ongoing uncertainties regarding the future of the international trade order and other geopolitical factors weighed on the global economy. On the domestic front, business sentiment and the economy were adversely affected by social unrest.

In this fluid operating environment, Hang Seng abided by its customer-centric principles in conducting business. We continued to deliver best-in-class services and experiences. Our investments in people and technology enabled us to achieve better user friendliness at all customer touchpoints across all channels, physical and digital, and deliver continuously improving economic efficiencies for customers and the Bank. Our enhanced capabilities underpinned the resilience of our financial performance.

Attributable profit to shareholders increased by 3% to HK$24,840m. Earnings per share rose by 2% to HK$12.77.

Return on average ordinary shareholders' equity was 15.2%, compared with 16.0% for 2018. Return on average total assets was 1.5%, compared with 1.6% for the previous year.

The Directors have declared a fourth interim dividend of HK$4.00 per share, bringing the total distribution for 2019 to HK$8.20 per share, compared with HK$7.50 per share in 2018.

Economic Outlook

The various external and domestic factors that affected the Hong Kong economy last year look set to continue to influence economic performance during 2020.

Hong Kong's economic output shrank by 1.2% in 2019 after expanding by 2.9% in 2018. Businesses operating in retail, trade and other related sectors have been tested by the slowdown in the global economy as well as weaker consumer sentiment. An uptick in the unemployment rate in recent months is another indicator of the potential challenges facing the city's economy. The overhang of continuing social unrest and public health concerns over the novel coronavirus outbreak that came to light in mainland China in early 2020 also have the potential to further increase downside risk. We forecast a mild contraction in Hong Kong GDP for 2020.

The mainland economy expanded by 6.1% in 2019, down from a growth rate of 6.7% in the previous year, reflecting the softening of trade activity and a drop in exports demand, which held down growth in industrial production and manufacturing investment. These economic headwinds may become stronger in the months ahead, exacerbated by the impact of the novel coronavirus outbreak. The government's ongoing initiatives to support growth through new fiscal and monetary policy measures may help moderate the adverse effects of these challenges. We expect to see a slowdown in full-year GDP growth for 2020 compared with 2019.

Our actions to build a more agile and resilient organisation have improved our ability to thrive in all types of market conditions and act quickly on new opportunities.

Backed by our well-established competitive strengths, our drive to stay ahead of the curve of the rapid expansion and diversification of the financial needs and preferences of customers will allow us to grow market share. This will underpin our long-term sustainability and ensure our ability to deliver value for shareholders.

4

HANG SENG BANK LIMITED

Chief Executive's Review

Review by Louisa Cheang, Vice-Chairman and Chief Executive

Ongoing international trade tensions abroad and the social situation at home in Hong Kong made 2019 a challenging year for our industry. Given the difficult operating conditions, I am pleased to report that Hang Seng recorded a solid financial performance by continuing to focus on achieving sustainable growth by taking a customer-centric approach to making banking simpler and easier.

Our good performance is reflected beyond the figures. Our investments in technology and systems infrastructure have also reaped significant results in 2019. More than 100 digital innovations and enhancements were rolled out to bring more convenient online and mobile banking solutions to customers. Among the highlights, Hang Seng is the first bank in Hong Kong to use near-field communication technology for mobile cash withdrawal services at its ATMs.

Overall, we increased net operating income before change in expected credit losses and other credit impairment charges by 6% and recorded a 2% rise in operating profit. Operating profit excluding change in expected credit losses and other credit impairment charges grew by 5%. We maintained good momentum in the expansion of our balance sheet, growing loans and deposits by 8% and 5% respectively. All our business lines except Global Markets reported revenue and bottom-line growth.

We maintained a proactive approach to credit risk management, through which we achieved a HK$375m reduction in expected credit loss charges on actual impaired credit exposures compared with 2018. The overall increase in our credit risk provisions for 2019 reflects the effects of adjustments to key variables in our assessment model in line with current global and regional economic outlooks. While this has had an adverse impact on our bottom line, we are confident in our overall asset quality and the actions we have taken to mitigate potential credit risks.

Our more dynamic and responsive business structure enhanced our capability to provide more services to different types of customers. Our principal aim is excellent service by people and technology to make it faster, simpler and more convenient for clients to take care of their daily banking needs and work towards their long-term financial goals.

On the technology side, we introduced mobile cash withdrawal and e-ticketing services to help customers save time. A new standalone stock trading app, Invest Express, makes it easy for customers to review their portfolios at a glance and act swiftly on investment opportunities in rapidly moving markets. And our digital cash management solutions are supporting a major initiative to improve the efficiency and competitiveness of port services in Hong Kong.

Leveraging data analytics and other digital tools, we have strengthened our ability to provide expert and personalised financial services. Customer access has been widened with the introduction of lower investment thresholds for online-exclusive investment products and the waiving of minimum balance fees for general and Preferred accounts.

In today's environment, speed and efficiency are crucial to business success. In response, we have dramatically reduced transaction and application processing times for commercial customers. Our new mobile real-time payment tracking service has streamlined cash flow management, allowing businesses to make faster operational decisions.

5

HANG SENG BANK LIMITED

Chief Executive's Review

(continued)

Review by Louisa Cheang, Vice-Chairman and Chief Executive (continued)

Although global economic uncertainties moderated trade activity in 2019, our strong cross- border connectivity helped to maintain good momentum for future growth in mainland-related businesses, particularly in the economically dynamic Greater Bay Area. Hang Seng China achieved a 17% increase in total operating income in 2019. Profit before tax nearly doubled due to solid broad-based growth in the balance sheet as well as active management of credit risks and operating costs.

In the challenging market environment, we became even more closely connected with clients on all fronts by being sensitive to their situations and introducing various relief initiatives.

Our increased capacity to meet a diverse range of customer needs in a wide range of market conditions reinforces our position as a leading provider of banking services and will make our business more resilient over the long term.

Financial Performance

Overall, our customer-centric approach to service drove solid growth momentum in difficult market conditions, with a 6% increase in net operating income before change in expected credit losses and other credit impairment charges to HK$43,514m. Looking at the bottom line, operating profit was up by 2% to HK$28,610m and attributable profit to shareholders increased by 3% to HK$24,840m, reflecting the effects of our investments to support long-term business growth. Operating profit excluding change in expected credit losses and other credit impairment charges was up by 5% at HK$30,447m.

Net interest income grew by 7% to HK$32,255m, due mainly to the 7% increase in average interest-earning assets, improved deposit spreads and increased contribution from net-free funds. The net interest margin increased by 2 basis points to 2.20% compared with a year earlier.

Non-interest income remained resilient, increasing by 1% to HK$11,259m. New and enriched retirement and healthcare offerings and improved investment returns from the life insurance portfolio underpinned good growth in insurance income. This offset the impact of reduced income from stockbroking and related services and retail investment fund sales. Overall, wealth management income grew by 7%.

Operating expenses rose by 7% to HK$13,057m, due primarily to investments in people, technology and service enhancements that will drive greater operational efficiency and improve our ability to respond quickly to the changing needs of customers and new market opportunities. Our cost efficiency ratio of 30.0%, up just half a percentage point on 2018, remains one of the lowest in the industry.

At the end of December 2019, our common equity tier 1 capital ratio was 16.9% and our tier 1 capital ratio was 18.7%, compared with 16.6% and 17.8% respectively at 31 December 2018. Our total capital ratio was 20.8%, compared with 20.2% at 2018 year-end.

6

HANG SENG BANK LIMITED

Chief Executive's Review

(continued)

Review by Louisa Cheang, Vice-Chairman and Chief Executive (continued)

Driving Stronger Connections in an Era of Change

'Business-as-usual' no longer exists. Fast-moving markets, changing lifestyles and service developments in other industries are driving dramatic shifts in what customers expect from and value in financial service providers.

As we start off 2020, we are also facing the additional challenges posed by the novel coronavirus outbreak, which is already having a disruptive impact on economic activity in the Mainland and Hong Kong.

While the situation is continuing to evolve, any prolonged economic slowdown could have an adverse impact across the industry, dampen consumer appetite and put pressure on our forecast for expected credit losses.

With our commitment to supporting customers and the health and well-being of our staff as primary concerns, we will continue to monitor the situation closely and take appropriate action. We have already established a number of relief measures for customers facing particular difficulties.

Working closely with our people and customers to overcome long-term and short-term challenges, we will continue to move ahead with our progressive, customer-centric strategy for transforming our business.

Combining digital innovations with our vast branch network and other existing competitive strengths, our business is becoming more agile and resilient for delivering valued outcomes for customers - simple and convenient banking, more personalised offerings, greater flexibility and choice, and high security standards.

We are placing more emphasis on engagement and building stronger connections: stronger connections with customers by gaining a deeper understanding of their financial priorities and aspirations; stronger connections between our online and offline offerings to deliver a seamless banking experience; stronger connections with strategic partners to develop innovative fintech and lifestyle offerings that make banking easier and add value to our service proposition; and stronger connections with and among our people to enhance communication and collaboration, as well as encourage a creative and supportive workplace culture.

The drive to build stronger connections extends beyond financial services. As a bank with deep local roots, we are actively involved in community initiatives that promote social mobility and well-being, particularly among younger generations.

Our flagship community partnership with the Hong Kong Table Tennis Association is heading towards its 30th year. Over the decades, Hang Seng Table Tennis Academy programmes have benefitted hundreds of thousands of individuals. They promote a more physically active community, help youngsters to develop valuable life skills such as courage and perseverance, and nurture young elite athletes - many of whom have gone on to represent Hong Kong on the international stage.

7

HANG SENG BANK LIMITED

Chief Executive's Review

(continued)

Review by Louisa Cheang, Vice-Chairman and Chief Executive (continued)

If our customers and community are at the foundation of our decision making, our people are the cornerstone of our success. In an era where 'innovation of service' rapidly becomes 'proliferation of service', we are investing heavily in the professional development and personal well-being of our staff. We believe that the expertise and human touch provided by our people will continue to be a key differentiating factor that marks us out as an industry leader into the future. So while we continue with transformation through technological means, we are also expanding our broad-based employee engagement and training initiatives to attract and nurture talented individuals and strengthen our competitive advantage.

I wish to express sincere appreciation to my colleagues for demonstrating adaptability, creativity, professionalism and resilience during a challenging year for Hong Kong. Their unwavering commitment to serving customers right, and from the heart, was central to our achievements in 2019.

Since the onset of the novel coronavirus outbreak, the staff of Hang Seng have worked tirelessly to protect the health and safety of our customers and each other. Our frontline employees have remained steadfast in their posts to provide essential banking services to customers. I commend them for their selfless dedication and hard work.

In an era of dramatic change, what remains unchanged is Hang Seng's commitment to Hong Kong, and the creation of lasting benefits for our customers, shareholders and the community.

8

HANG SENG BANK LIMITED

Results Summary

Results Summary

The operating environment in Hong Kong was challenging in 2019. Factors such as the continuing US-China trade dispute and social unrest had an adverse impact on economic activity, with the economy recording a contraction in the fourth quarter of the year. Against this backdrop, Hang Seng Bank Limited ('the Bank') and its subsidiaries ('the Group') maintained good business momentum and returned solid results for 2019. The Bank's strong capital base and healthy liquidity position provided a firm foundation for continuing with its strategic priorities despite turbulent operating conditions. Net operating income before change in expected credit losses and other credit impairment charges was HK$43,514m, up 6% compared with 2018, driven primarily by robust growth in net interest income. Non-interest income remained in line with the previous year. Wealth management business income increased by 7% compared with 2018, with the increase in insurance business-related income partly offsetting decreases in income from securities broking-related services and retail investment fund sales in the subdued investment environment. Expected credit losses remained sensitive to forward economic guidance, with downside risks such as continuing uncertainties over future international trade policies and the economic outlook for Hong Kong leading the Bank to make higher impairment charge in the second half of the year as part of its prudent risk management strategy. This had an impact on operating profit which increased by 2% to HK$28,610m. Operating profit excluding change in expected credit losses and other credit impairment charges rose by 5% to HK$30,447m. Attributable profit to shareholders increased by 3% to HK$24,840m.

Net interest income rose by HK$2,208m, or 7%, to HK$32,255m. Growth was driven by the 7% increase in average interest-earning assets, improved deposit spreads and higher contribution from net free funds on the back of rising market interest rates. The Bank's effective balance sheet management, including steps to proactively defend the interest margin and achieve yield enhancement, helped partly offset the adverse effects of the flattening yield curve and tighter credit spreads, which limited opportunities for growing revenue by deploying new funds and funds from maturing balance sheet management portfolios.

Net interest margin improved by 2 basis points to 2.20%. The average loan spread remained under pressure. Customer deposit spreads improved but interest income from deposits was squeezed by customers shifting funds from low-cost savings and current deposits to time deposits as market interest rates rose during the year. The rise in market interest rates led to an increased contribution from net-free funds. To meet regulatory requirements, the Bank issued loss- absorbing capacity debt instruments during the year. Excluding the interest cost on these debt instruments and the associated interest income on this fund redeployment, net interest margin improved by 5 basis points to 2.23%.

Net fee income decreased by HK$614m, or 9%, to HK$6,453m, reflecting the effects of weaker market sentiment on investment-related income. Income from securities broking-related services fell by 20%, in line with the market-wide fall in securities turnover in Hong Kong during the year. Income from retail investment funds was down by 9% from the high level achieved in 2018. Fee income from insurance, account services and remittances fell by 4%, 11% and 20% respectively. These declines were somewhat mitigated by the 12% increase in credit facilities fee income, driven by corporate lending activity.

Net income from financial instruments measured at fair value through profit or loss

increased by HK$1,997m, or 117%, to HK$3,702m.

9

HANG SENG BANK LIMITED

Results Summary

(continued)

Net trading income and net income from financial instruments designated at fair value through profit or loss together was HK$2,123m, broadly on par with 2018. Foreign exchange income fell, with the less volatile market resulting in lower levels of trading activity by customers. A revaluation loss on foreign currency swaps was more than offset by higher income from derivative trading activities.

Net income from assets and liabilities of insurance business measured at fair value through profit or loss recorded a gain of HK$1,589m, compared with a loss of HK$437m for the previous year. Investment returns on financial assets supporting insurance liabilities contracts improved, reflecting the positive movement in the equities markets compared with 2018. To the extent that these investment returns were attributable to policyholders, there was an offsetting movement reported under 'net insurance claims and benefits paid and movement in liabilities to policyholders' or 'movement in present value of in-forcelong-term insurance business ('PVIF')' under other operating income.

Income from insurance business (included under 'net interest income', 'net fee income', 'net income from financial instruments measured at fair value through profit or loss', 'net insurance premium income', 'movement in present value of in-forcelong-term insurance business' and 'other' within 'other operating income', 'share of profits from associates' and after deducting 'net insurance claims and benefits paid and movement in liabilities to policyholders') increased by HK$1,180m, or 23%, to HK$6,258m. Net interest income and fee income from life insurance business rose by 3%. Investment returns on the life insurance portfolio recorded a gain of HK$1,704m compared with a loss of HK$605m in 2018, mainly reflecting favourable movements in equities markets. To the extent that these investment returns were attributable to policyholders, there was an offsetting movement in 'net insurance claims and benefits paid and movement in liabilities to policyholders' or 'movement in PVIF' under other operating income.

Net insurance premium income increased by 8%, reflecting the success of the Bank's total- solution retirement planning propositions. In particular, riding on the Hong Kong Government's initiatives to increase voluntary retirement saving by individuals, the Bank's new deferred annuity plan - which qualifies as a tax-deductible deferred annuity policy under new regulations

  • was well received by customers.

Net insurance claims and benefits paid and movement in liabilities to policyholders increased by 39%. The increase was mainly due to the regular review of the discount rate reflecting the lower prevailing interest rate. This had the effect of offsetting the increase in PVIF, resulting in an insignificant overall impact on the income statement.

The movement in PVIF increased by 244%, due mainly to the lower discount rate on insurance contract liabilities described above. The effects of this increase were partly offset by the adjustment to PVIF accounting for sharing of investment returns attributable to policyholders.

General insurance income was broadly in line with the previous year.

10

HANG SENG BANK LIMITED

Results Summary

(continued)

Change in expected credit losses and other credit impairment charges increased by HK$841m, or 84%, to HK$1,837m.

The Bank regularly reviews its forward economic guidance to reflect changes in the economic outlook and other factors that may influence the credit environment. Downside risks for the future performance of the Hong Kong economy increased in 2019. The increase in credit provisions arising from the updating of key macroeconomic variables in the Bank's expected credit losses ('ECL') assessment model, in line with current global and regional economic outlooks, accounts largely for the change in ECL and other credit impairment charges for unimpaired credit exposures (stages 1 & 2) recording a net charge of HK$1,138m, compared with a net release of HK$78m for 2018. The increase in ECL charges for stages 1 & 2 amounted to HK$1,216m. Retail Banking and Wealth Management ('RBWM') accounted for HK$344m and the remaining HK$872m was related to Commercial Banking ('CMB') and Global Banking and Markets ('GBM').

ECL charges for impaired credit exposures (stage 3 & purchased or originated credit-impaired) decreased by HK$375m. The downgrading of several large CMB customers in 2018 did not reoccur in 2019, although the positive impact of this was partly offset by higher charges on credit card and personal loan portfolios under RBWM.

Gross impaired loans and advances were down by HK$87m, or 4%, against 2018 year-end at HK$2,073m. Gross impaired loans and advances as a percentage of gross loans and advances to customers stood at 0.22% at the end of December 2019, compared with 0.25% at the end of December in the previous year. Overall credit quality remained robust.

The Bank's senior management will continue to closely monitor market developments and shifts in the economic environment in its management and assessment of the credit performance of financial assets.

Operating expenses increased by HK$889m, or 7%, to HK$13,057m, reflecting the Bank's continued investment in people, technology and operational infrastructure to drive service enhancement and business development in Hong Kong and the Mainland, and better position its operations for future growth. Staff costs were up 10%, due primarily to the salary increment and higher staff-related allowances.

Depreciation charges increased by 45%, due mainly to higher depreciation charges on business premises following the upward commercial property revaluation in last year. Depreciation charges for 2019 also included depreciation of right-of-use assets amounting to HK$528m following the adoption of HKFRS 16 'Leases', which came into effect on 1 January 2019. Correspondingly, there was a similar decrease in rental expenses under general and administrative expenses.

General and administrative expenses fell by 7%. Excluding the impact of the adoption of HKFRS16 as stated in the previous paragraph, general and administrative expenses registered an increase when compared with 2018. Continued investment in digital capabilities across all business segments and increases in processing fees led to higher costs, but the effects of these increases were partly offset by lower marketing and advertising expenses.

The Group continued to focus on enhancing operational efficiency while maintaining good growth momentum. The cost efficiency ratio was 30.0%, one of the lowest among banks in Hong Kong.

11

HANG SENG BANK LIMITED

Results Summary

(continued)

Reflecting the less favourable property market when compared with 2018, net surplus on property revaluation decreased by HK$243m, or 87%, to HK$35m. Share of profits of associates fell by HK$39m, or 19%, to HK$168m, mainly reflecting the lower revaluation surplus of a property investment company.

Second half of 2019 compared with first half of 2019

The operating environment became increasingly challenging in the second half of 2019, with continuing uncertainties over trade flows and other geopolitical factors having an adverse impact on economic growth momentum in Hong Kong. The Group's key financial indicators are generally less favourable in the second half of 2019 when compared with first half of the year. Net operating income before change in expected credit losses and other credit impairment charges was HK$21,105m, down by HK$1,304m, or 6%, with the increase in net interest income more than offset by the decline in non-interest income, due largely to a drop in wealth management income. Operating profit decreased by HK$2,512m, or 16%, due mainly to increased operating expenses and ECL charges. The decrease in net surplus on property revaluation and share of profits of associates resulted in a HK$2,472m, or 18%, decrease in attributable profit to shareholders.

Net interest income increased by HK$549m, or 3%, driven mainly by the growth in average interest-earning assets, increased contribution from net-free funds and more calendar days in the second half. Net interest margin was under pressure, narrowing by 2 basis points to 2.19%. Excluding the impact of loss-absorbing capacity debt instruments issued by the Bank during the year, net interest margin rose by 2 basis points. There was an unfavourable change in the liability mix as rising market interest rates prompted customers to shift from current and savings accounts to time deposits.

Non-interest income was down by HK$1,853m, or 28%, due largely to a drop in wealth management business income as investment activity by customers fell in the less favourable market environment.

Operating expenses rose by HK$401m, or 6%, driven mainly by higher general and administrative expenses with increases in processing fees and marketing and advertising costs.

ECL charges increased by HK$817m, or 160%, due largely to the update of forward economic guidance to reflect the more uncertain economic outlook. Unimpaired credit exposures (stages 1 &2) accounted for 83% of the additional ECL charges, with the remaining charges related to impaired credit exposures (stage 3).

12

HANG SENG BANK LIMITED

Results Summary

(continued)

Consolidated Balance Sheet and Key Ratios

Assets

Total assets increased by HK$106bn, or 7%, to HK$1,677bn compared with 2018 year-end, with the Group maintaining good business momentum and advancing its strategy of enhancing profitability through sustainable growth.

Cash and balances at central banks decreased by HK$3bn, or 21%, to HK$13bn reflecting the redeployment of the commercial surplus. Trading assets were broadly in line with 2018 year-end at HK$47bn. Financial assets designated and otherwise mandatorily measured at fair value grew by HK$6bn, or 44%, driven by the growth in the life insurance funds investment portfolio. Placing with banks decreased by HK$14bn, or 17%, to HK$66bn. Reverse repurchase agreements - non trading was HK$7bn, driven by demand from the Bank's Global Markets customers.

Customer loans and advances (net of ECL allowances) grew by HK$68bn, or 8%, to HK$943bn compared with the end of 2018. Loans for use in Hong Kong increased by 7%. Lending to industrial, commercial and financial sectors grew by 6%, mainly reflecting growth in lending to property development and investment sectors and working capital financing for certain large corporate customers operating in industries that are classified under 'Others' sector. Stronger partnerships with Commercial Banking customers enabled the Bank to grow lending to the manufacturing sector. Lending to transport and transport equipment, recreational activities and information technology sectors registered an increase when compared with the end of 2018. These increases were partly offset by the decrease in lending to the wholesale and retail trade and financial concerns sectors. Lending to individuals increased by 9%, due primarily to a rise in residential mortgages and Government Home Ownership Scheme/Private Sector Participation Scheme/Tenants Purchase Scheme lending. Trade finance lending decreased by 7%, reflecting the maturation of certain trade finance loans during the year. Loans and advances for use outside Hong Kong increased by 13%. This was due largely to growth in the lending granted by the Hong Kong office and the Group's mainland banking subsidiary.

Financial investments increased by HK$33bn, or 8%, to HK$462bn, mainly reflecting the deployment of funds arising from the issuance of Additional Tier 1 ('AT1') capital instruments and non-capitalloss-absorbing capacity debt instruments to meet regulatory requirements and further optimise the Bank's capital and funding structure. There was also an increase in the life insurance funds investment portfolio.

Liabilities and equity

Customer deposits, including certificates of deposit and other debt securities in issue, increased by HK$59bn, or 5%, to HK$1,250bn against the end of 2018. Customers continued to shift funds from low-cost savings and current deposits to time deposits in response to rising market interest rates during the year. At 31 December 2019, the advances-to-deposits ratio was 75.4%, compared with 73.4% at 31 December 2018.

The Bank issued subordinated liabilities amounting to HK$19.5bn during the first half of 2019 to meet loss-absorbing capacity requirements and further strengthen the Bank's financial resilience.

13

HANG SENG BANK LIMITED

Results Summary

(continued)

At 31 December 2019, shareholders' equity was up by HK$17bn, or 10%, to HK$179bn compared with 2018 year-end. Retained profits was up by HK$10bn, or 8%, reflecting profit accumulation after the appropriation of 2019 interim dividends paid during the year. Other equity instruments, specifically AT1 capital instruments, increased by HK$5bn, or 68%, reflecting the Bank's cancellation and repayment of an AT1 capital instrument of US$0.9bn and subsequent issuance of new AT1 capital instruments totalling US$1.5bn to further optimise its capital structure and comply with regulatory requirements. The premises revaluation reserve remained at broadly the same level as 2018 year-end, with the upward trend in the commercial property market during the first half of 2019 largely nullified by downward movement in the market in the second half. Financial assets at fair value through other comprehensive income reserve increased by HK$1.7bn, or 110%, mainly reflecting the fair value movement of the Group's investments in financial assets measured at fair value.

Key ratios

Return on average total assets was 1.5% (1.6% for 2018). Return on average ordinary shareholders' equity was 15.2% (16.0% for 2018).

At 31 December 2019, the common equity tier 1 ('CET1') capital ratio, tier 1 ('T1') capital ratio and total capital ratio were 16.9%, 18.7% and 20.8% respectively, compared with 16.6%, 17.8% and 20.2% respectively at 2018 year-end.The increase reflects the net effect of an increase in capital base and a 7.7% rise in risk-weightedassets, mainly driven by lending growth. The T1 capital ratio was higher due to the net effect of the increase in the capital base following the refinancing and issuance of AT1 capital instruments in first half of 2019 and the increase in risk- weighted assets.

Under the Banking (Liquidity) Rules, the average liquidity coverage ratio ('LCR') ranged from 198.5% to 210.8% for the quarters ended 31 March, 30 June, 30 September and 31 December 2019. The average LCR ranged from 207.0% to 209.6% for the corresponding quarters in 2018. The Group maintained a healthy average LCR for both years, and both were higher than the statutory requirement of 100%. The LCR at 31 December 2019 was 205.9% compared with 214.7% at 31 December 2018. The period-endnet stable funding ratio ('NSFR') ranged from 148.6% to 152.5% for the quarters ended 31 March, 30 June, 30 September and 31 December 2019, well in excess of the regulatory requirement of 100%. The period-end NSFR ranged from 150.5% to 154.0% for the corresponding quarters in 2018.

Dividends

The Directors have declared a fourth interim dividend of HK$4.00 per share, which will be payable on 20 March 2020 to shareholders on the register as of 5 March 2020. Together with interim dividends for the first three quarters, the total distribution for 2019 will be HK$8.20 per share.

14

HANG SENG BANK LIMITED

Segmental Analysis

Retail

Banking

Global Banking

and Wealth

Commercial

and

Figures in HK$m

Management

Banking

Markets

Other

Total

Year ended 31 December 2019

Net interest income/(expense)

17,717

10,439

4,527

(428 )

32,255

Net fee income

3,928

1,945

321

259

6,453

Net income/(loss) from financial

instruments measured at fair value

through profit or loss

1,977

396

1,366

(37 )

3,702

Gains less losses from financial

investments

(3)

(1 )

26

__

22

Dividend income

__

__

__

143

143

Net insurance premium income

13,930

1,722

__

__

15,652

Other operating income

4,807

42

__

265

5,114

Total operating income

42,356

14,543

6,240

202

63,341

Net insurance claims and

benefits paid and movement

in liabilities to policyholders

(18,297)

(1,530 )

__

__

(19,827)

Net operating income before

change in expected credit losses and

other credit impairment charges

24,059

13,013

6,240

202

43,514

Change in expected credit losses and

other credit impairment charges

(836)

(857 )

(144)

__

(1,837)

Net operating income

23,223

12,156

6,096

202

41,677

Operating expenses

(8,024)

(3,361 )

(1,136)

(536 )

(13,057)

Impairment loss on intangible assets

__

__

__

(10 )

(10)

Operating profit/(loss)

15,199

8,795

4,960

(344 )

28,610

Net surplus on property revaluation

__

__

__

35

35

Share of profits/(losses) of associates

172

__

__

(4 )

168

Profit/(loss) before tax

15,371

8,795

4,960

(313 )

28,813

Share of profit/(loss) before tax

53.4%

30.5 %

17.2%

(1.1 )%

100.0%

Operating profit/(loss) excluding change

in expected credit losses and other credit

impairment charges

16,035

9,652

5,104

(344 )

30,447

Depreciation/amortisation

included in operating

expenses

(25)

(4 )

(2 )

(2,105 )

(2,136)

At 31 December 2019

Total assets

522,253

405,779

712,927

36,032

1,676,991

Total liabilities

971,389

303,606

201,948

21,131

1,498,074

Interest in associates

2,522

__

__

(2 )

2,520

Non-current assets acquired

during the year

152

25

9

1,548

1,734

Year ended 31 December 2019

Net fee income by segment

- securities broking and related services

1,167

171

27

__

1,365

- retail investment funds

1,511

23

__

__

1,534

__

- insurance

491

80

66

637

- account services

294

168

7

__

469

- remittances

70

382

41

__

493

__

- cards

1,433

1,548

32

3,013

- credit facilities

25

489

158

__

672

- trade services

__

409

37

__

446

- other

84

84

26

249

443

Fee income

5,075

3,354

394

249

9,072

Fee expense

(1,147)

(1,409 )

(73)

10

(2,619)

Net fee income

3,928

1,945

321

259

6,453

15

HANG SENG BANK LIMITED

Segmental Analysis

(continued)

Retail

Banking

Global Banking

and Wealth

Commercial

and

Figures in HK$m

Management

Banking

Markets

Other

Total

Year ended 31 December 2018

Net interest income/(expense)

16,515

9,331

4,566

(365 )

30,047

Net fee income

4,508

2,040

300

219

7,067

Net income/(loss) from financial

instruments measured at fair value

through profit or loss

(398)

543

1,518

42

1,705

Gains less losses from financial

investments

31

3

23

__

57

Dividend income

__

__

__

146

146

Net insurance premium income

13,513

1,017

__

__

14,530

Other operating income

1,347

264

7

262

1,880

Total operating income

35,516

13,198

6,414

304

55,432

Net insurance claims and

benefits paid and movement

in liabilities to policyholders

(13,401)

(816)

__

__

(14,217)

Net operating income before

change in expected credit losses and

other credit impairment charges

22,115

12,382

6,414

304

41,215

Change in expected credit losses and

other credit impairment charges

(371)

(602)

(23 )

__

(996)

Net operating income

21,744

11,780

6,391

304

40,219

Operating expenses

(7,391)

(3,205)

(1,071 )

(501 )

(12,168)

Impairment loss on intangible assets

__

__

__

(104 )

(104)

Operating profit/(loss)

14,353

8,575

5,320

(301 )

27,947

Net surplus on property revaluation

__

__

__

278

278

Share of profits of associates

204

__

__

3

207

Profit/(loss) before tax

14,557

8,575

5,320

(20 )

28,432

Share of profit/(loss) before tax

51.2%

30.2%

18.7 %

(0.1 )%

100.0%

Operating profit/(loss) excluding change

in expected credit losses and other credit

impairment charges

14,724

9,177

5,343

(301 )

28,943

  • Depreciation/amortisation included in operating

expenses

(25)

(3 )

(2 )

(1,457 )

(1,487)

At 31 December 2018

Total assets

475,964

382,359

661,736

51,238

1,571,297

Total liabilities

931,201

307,798

163,123

7,068

1,409,190

Interest in associates

2,442

__

__

2

2,444

Non-current assets acquired

during the year

328

20

2

542

892

Year ended 31 December 2018

Net fee income by segment

- securities broking and related services

1,514

166

24

__

1,704

- retail investment funds

1,662

20

__

__

1,682

- insurance

511

86

64

__

661

- account services

330

191

6

__

527

- remittances

89

492

38

__

619

- cards

1,383

1,602

29

__

3,014

- credit facilities

25

438

137

__

600

- trade services

__

419

27

__

446

- other

75

79

34

228

416

Fee income

5,589

3,493

359

228

9,669

Fee expense

(1,081)

(1,453)

(59)

(9 )

(2,602)

Net fee income

4,508

2,040

300

219

7,067

16

HANG SENG BANK LIMITED

Segmental Analysis

(continued)

Retail Banking and Wealth Management ('RBWM') recorded a 6% year-on-yearincrease in both operating profit and profit before tax to HK$15,199m and $15,371m respectively. Operating profit excluding change in expected credit losses and other credit impairment charges grew by 9% to HK$16,035m.

Net interest income increased by 7% year-on-year to HK$17,717m. Despite keen market competition, enhanced analytics and our robust customer-centric digital channels supported solid growth in our balance sheet. Deposits and lending in Hong Kong rose by 3% and 8% respectively compared with 2018 year-end.

We grew non-interest income by 13% to HK$6,342m, driven mainly by the 10% increase in income from wealth management business.

Hong Kong residential property market recorded a mild growth in transactions against 2018, with significant growth in primary market partly offset by downturn in secondary market. We continued to lead the mortgage market across all segments through uplifted distribution capability in strategic segments, resulting in our mortgage balances increasing by 11% in Hong Kong compared with 2018 year-end. Our new mortgage business continued to rank among the top three in Hong Kong with market share of 16%.

Ongoing global investment market volatility amid concerns over international trade policies and social unrest in Hong Kong had an adverse impact on local investment market sentiment. Revenue from securities and investment services dropped 23% and 10% respectively compared with 2018. More fixed-income products and capital-protected instruments were leveraged to meet the needs of customers with a lower appetite for risk in the uncertain market conditions.

Insurance income grew by 31%. Our prudent investment strategy drove better investment returns from the life insurance investment portfolio. In addition, we enriched our retirement planning and healthcare solutions with launch of new insurance products, including retirement, tax waiver and Voluntary Health Insurance Scheme ('VHIS') products, to enable customers to reap the benefits of the HKSAR Government's latest tax concession measures. Our strong retirement and healthcare proposition uplifted our life protection product mix, which drove an increase in our insurance distribution revenue.

Better customer segmentation, achieved through strong data analytics and machine learning, enabled our team of experts to better leverage our diverse portfolio of wealth management products and deepen relationships with clients by providing more timely needs-based financial products and various online-offline service delivery options to meet different needs. We grew our Prestige Signature customer base by 9% year-on-year in Hong Kong. In mainland China, the Prestige and Preferred customer base grew by 6% compared with a year earlier. We aspired to develop new capabilities and tailored solutions to meet life-stage transformational journey for the younger generations, including the revamp of MPOWER card with mobile, music and movie privileges and lowered the entry level for buying various investment products online. Young segment customers grew 74% year-on-year.

17

HANG SENG BANK LIMITED

Segmental Analysis

(continued)

We are committed to investing in fintech and building a robust digital infrastructure to bring greater banking ease and convenience to customers. We continued to uplift our mobile banking and e-Banking user experiences to provide customers with smarter and easier banking services. We upgraded the user interfaces of our mobile banking and e-banking platforms to offer more personalised features. We leveraged technology to further digitise our extensive distribution channels and provide seamless customer service with the launch of new online-offline services such as e-Ticketing and Mobile Cash Withdrawal. We rolled out new online products and services, such as our Hang Seng Invest Express Stock Trading app, and launched 'live chat' customer support. We also strengthened the capabilities of HARO, our retail banking AI chatbot assistant, increasing its number of services from service inquiry to conversational banking. We introduced FX price alert and order watch, with enhanced journey to facilitate customers to timely capture market opportunity. Year-on-year, the number of Personal e-Banking customers increased by 8% in Hong Kong, and the number of active mobile banking users grew by 38%.

Commercial Banking ('CMB') reported a year-on-year growth of 3% in both operating profit and profit before tax to HK$8,795m. Operating profit excluding change in expected credit losses and other credit impairment charges rose by 5% to HK$9,652m.

Despite the challenging external and local economic environments, net interest income rose by 12% to HK$10,439m, supported by loan balance growth and a slight improvement in the deposit yield. Non-interest income contracted by 16% to HK$2,574m, reflecting the impact of weakened business sentiment on commercial activity and trade flows during the year. We took actions to mitigate the effects of the challenging operating environment, such as stepping up our participation in the syndicated loan market, which resulted in a 12% increase in fee income from credit facilities. We ranked third in the Mandated Arranger League Table for Hong Kong and Macau syndicated loans in terms of number of deals in 2019 according to Refinitiv LPC.

To support SMEs with relatively shorter operating histories, we extended our participation in the SME Financing Guarantee Scheme operated by the Hong Kong Mortgage Corporation Insurance Limited to include its new 90% Guarantee Product. Riding on our strategic alliance with Hong Kong Science and Technology Parks Corporation, we also developed and launched a tailor-made banking and financing solution, 'Inno Booster', under which eligible innovation and technology companies can enjoy pre-approved loans and other preferential banking service offers.

We moved forward on our continuing digital transformation journey to improve customer experience and satisfaction. We revamped our Business e-Banking website to make it easier for customers to quickly find information and services that meet their specific needs. We expanded the capabilities of our commercial banking AI chatbot assistant, BERI, to allow customers to request graphic representations of their account balances. BERI can also now provide one-stop foreign exchange services, including market news and current exchange rates in addition to executing foreign exchange transactions. We also launched Linkscreen, a screen-sharing technology to provide SME customers with online guidance and support to complete loan and commercial card applications.

To assist customers in streamlining their operational flow, we rolled out various corporate application programming interface solutions for cash management services. The launch of Track Payments allows customers to keep track of the end-to-end status of cross-border payments in a fast, simple and transparent manner. We extended the service of One Collect, our integrated point- of-sale terminal, from offline to online merchants and to support payments through Faster Payment System.

18

HANG SENG BANK LIMITED

Segmental Analysis

(continued)

Apart from improving our digital capabilities, we also enhanced our network of physical outlets, including by upgrading our Tsim Sha Tsui Business Banking Centre to provide a more spacious and comfortable environment for our customers.

We continued to be proactive and vigilant in managing credit risk to uphold good overall asset quality.

Our dedicated efforts to provide comprehensive and convenient services have been recognised with a number of awards, including 'Best Bank for SMEs, Hong Kong' from Asiamoney, 'Best Payment Bank in Hong Kong' and 'Best Automated Advisory/ Chatbot Initiative, Application or Programme' at the The Asian Banker's Transaction Banking Awards. We also received awards from Asian Banking & Finance, who recognised us as 'Hong Kong Domestic Technology & Operations Bank of the Year' and 'Hong Kong Liquidity Management Bank of the Year'.

Global Banking and Markets ('GBM') reported a 7% decline in both operating profit and profit before tax to HK$4,960m. Operating profit excluding change in expected credit losses and other credit impairment charges fell by 4% to HK$5,104m.

Global Banking ('GB') achieved a 4% increase in both operating profit and profit before tax to HK$2,193m. Operating profit excluding change in expected credit losses and other credit impairment charges grew by 9% to HK$2,332m.

Net interest income increased by 9% to HK$2,525m, which we achieved by enhancing the lending portfolio mix and improving our cash management capabilities. In the challenging market environment, we proactively managed our balance sheet portfolios, resulting in an 11% year-on-year increase in the loan balance. On the deposits side, we took successful steps to increase new deposits business, driving a significant increase of 32% in the deposits balance.

Non-interest income grew by 11% to HK$354m, mainly reflecting increased fee income from credit facilities on the back of solid lending growth.

Backed by our deep market knowledge and closer engagement with customers, we continued to collaborate with teams across the Bank to enrich our products and services to meet the different needs of clients.

Global Markets ('GM') reported a 14% decrease in both operating profit and profit before tax to HK$2,767m. Operating profit excluding change in expected credit losses and other credit impairment charges fell by 14% to HK$2,772m.

Net interest income decreased by 11% to HK$2,002m. The adverse effects of the yield curve flattening and tightening credit spreads limited the revenue gained from deploying new funds and funds from maturing balance sheet management portfolios. The balance sheet management team continued to manage interest rate risk effectively, taking steps to proactively defend the interest margin and achieve yield enhancement while upholding prudent risk management standards.

Non-interest income decreased by 11% to HK$1,359m. The flattening yield curve environment, ongoing uncertainty related to the US-China trade dispute, the trend towards deglobalisation and low foreign exchange volatility resulted in a decline in non-fund income from sales and trading activities. We continued with initiatives to deepen the penetration of GM products among customers through close collaboration with the RBWM, CMB and GB teams.

19

HANG SENG BANK LIMITED

Segmental Analysis

(continued)

Our response to the challenging conditions in 2019 included stepping up actions to further diversify our revenue flows. In the second half of the year, we established a repo trading department. We were an active participant in the financial markets, aiming to provide customers with fully integrated and tailor-madecompetitively-priced solutions. Awards such as the Top 5 Trading Volume (SPOT) and Top G10 Trader (SPOT) awards from Refinitiv and the Top NDIRS Clearing Award (Regional Bank) from HKEX recognised our participation in the foreign exchange market and the over-the-counter market with derivatives eligible for central clearing since we joined OTC Clearing Hong Kong Limited as a direct member in 2015.

20

HANG SENG BANK LIMITED

Consolidated Income Statement

Year ended 31 December

Figures in HK$m

2019

2018

Interest income

44,190

37,633

Interest expense

(11,935 )

(7,586 )

Net interest income

32,255

30,047

Fee income

9,072

9,669

Fee expense

(2,619 )

(2,602 )

Net fee income

6,453

7,067

Net income from financial instruments

measured at fair value through profit or loss

3,702

1,705

Gains less losses from financial investments

22

57

Dividend income

143

146

Net insurance premium income

15,652

14,530

Other operating income

5,114

1,880

Total operating income

63,341

55,432

Net insurance claims and benefits paid and

movement in liabilities to policyholders

(19,827 )

(14,217 )

Net operating income before change in expected credit

losses and other credit impairment charges

43,514

41,215

Change in expected credit losses and other

credit impairment charges

(1,837 )

(996 )

Net operating income

41,677

40,219

Employee compensation and benefits

(6,229 )

(5,656 )

General and administrative expenses

(4,692 )

(5,025 )

Depreciation expenses

(1,972 )

(1,363 )

Amortisation of intangible assets

(164 )

(124 )

Operating expenses

(13,057 )

(12,168 )

Impairment loss on intangible assets

(10 )

(104 )

Operating profit

28,610

27,947

Net surplus on property revaluation

35

278

Share of profits of associates

168

207

Profit before tax

28,813

28,432

Tax expense

(3,991 )

(4,244 )

Profit for the year

24,822

24,188

Attributable to:

Shareholders of the Bank

24,840

24,211

Non-controlling interests

(18 )

(23 )

Earnings per share - basic and diluted (in HK$)

12.77

12.48

Details of dividends payable to shareholders of the Bank attributable to the profit for the year are set out on page 31.

21

HANG SENG BANK LIMITED

Consolidated Statement of

Comprehensive Income

Year ended 31 December

Figures in HK$m

2019

2018

Profit for the year

24,822

24,188

Other comprehensive income

Items that will be reclassified subsequently to

income statement when specific conditions are met:

Debt instruments at fair value through other comprehensive

income ('FVOCI'):

- fair value changes taken to equity

771

319

- fair value changes transferred to income statement:

-- on hedged items

(760 )

36

-- on disposal

(26 )

(24 )

- expected credit losses recognised in income statement

6

__

- deferred taxes

1

(87 )

- exchange difference

(3 )

13

Cash flow hedge reserve:

- fair value changes taken to equity

344

489

- fair value changes transferred to income statement

(312 )

(384 )

- deferred taxes

(5 )

(17 )

Exchange differences on translation of:

- financial statements of overseas branches,

subsidiaries and associates

(238 )

(664 )

Items that will not be reclassified subsequently to income statement:

Change in fair value of financial liabilities designated at fair value upon

initial recognition arising from changes in own credit risk

(5 )

(4 )

Equity instrument:

- fair value changes taken to equity

1,808

(562 )

- exchange difference

(71 )

(163 )

Premises:

- unrealised surplus on revaluation of premises

888

2,458

- deferred taxes

(150 )

(410 )

- exchange difference

(7 )

(13 )

Defined benefit plans:

- actuarial gains/(losses) on defined benefit plans

252

(703 )

- deferred taxes

(41 )

116

Exchange difference and others1

(76 )

__

Other comprehensive income for the year, net of tax

2,376

400

Total comprehensive income for the year

27,198

24,588

Total comprehensive income for the year attributable to:

- shareholders of the Bank

27,216

24,611

- non-controlling interests

(18 )

(23 )

27,198

24,588

1 Include mainly exchange difference arising from cancellation of AT1 capital instrument.

22

HANG SENG BANK LIMITED

Consolidated Balance Sheet

At 31 December

At 31 December

Figures in HK$m

2019

2018

ASSETS

Cash and balances at central banks

13,038

16,421

Trading assets

47,357

47,164

Derivative financial instruments

7,338

8,141

Financial assets designated and otherwise

mandatorily measured at fair value

through profit or loss

18,771

13,070

Reverse repurchase agreements - non-trading

6,659

__

Placings with and advances to banks

65,807

79,400

Loans and advances to customers

942,930

874,456

Financial investments

461,704

428,532

Interest in associates

2,520

2,444

Investment properties

10,121

10,108

Premises, plant and equipment

32,362

30,510

Intangible assets

21,954

16,751

Other assets

46,430

44,300

Total assets

1,676,991

1,571,297

LIABILITIES AND EQUITY

Liabilities

Deposits from banks

2,491

2,712

Current, savings and other deposit accounts

1,203,458

1,154,415

Repurchase agreements - non-trading

1,878

410

Trading liabilities

37,976

33,649

Derivative financial instruments

7,462

8,270

Financial liabilities designated at fair value

29,580

33,454

Certificates of deposit and other

debt securities in issue

17,190

3,748

Other liabilities

35,183

45,247

Liabilities under insurance contracts

132,120

120,195

Current tax liabilities

4,159

696

Deferred tax liabilities

7,083

6,394

Subordinated liabilities

19,494

__

Total liabilities

1,498,074

1,409,190

Equity

Share capital

9,658

9,658

Retained profits

133,734

123,350

Other equity instruments

11,744

6,981

Other reserves

23,674

22,093

Total shareholders' equity

178,810

162,082

Non-controlling interests

107

25

Total equity

178,917

162,107

Total equity and liabilities

1,676,991

1,571,297

23

HANG SENG BANK LIMITED

Consolidated Statement of Changes in Equity

For the year ended 31 December 2019

Other

Share

equity

Figures in HK$m

capital

instrument1

At 1 January 2019

9,658

6,981

Profit for the year

__

__

Other comprehensive income

(net of tax)

__

__

Debt instruments at fair value through

other comprehensive income

__

__

Equity instruments at fair value

through other comprehensive income

__

__

Cash flow hedges

__

__

Change in fair value of financial

liabilities designated at fair value

upon initial recognition arising from

changes in own credit risk

__

__

Property revaluation

__

__

Actuarial gains on

defined benefit plans

__

__

Exchange differences and others4

__

__

Total comprehensive income

for the year

__

__

Cancellation and repayment of AT1

capital instrument

__

(6,981)

__

Issue of new AT1 capital instruments

11,744

Dividends paid5

__

__

Coupons paid to holders of

AT1 capital instruments

__

__

Movement in respect of share-

based payment arrangements

__

__

Others

__

__

Transfers

__

__

At 31 December 2019

9,658

11,744

Other Reserves

Financial

Premises

assets at

Cash flow

Foreign

Total

Non-

Retained

revaluation

FVOCI

hedge

exchange

shareholders'

controlling

profits2

reserve

reserve

reserve

reserve

Others3

equity

interests

123,350

19,822

1,570

(11)

42

670

162,082

25

24,840

__

__

__

__

__

24,840

(18)

135

731

1,726

27

(238)

(5)

2,376

__

__

__

(11)

__

__

__

(11)

__

__

__

1,737

__

__

__

1,737

__

__

__

__

27

__

__

27

__

__

__

__

__

__

(5)

(5)

__

__

731

__

__

__

__

731

__

211

__

__

__

__

__

211

__

(76)

__

__

__

(238)

__

(314)

__

24,975

731

1,726

27

(238)

(5)

27,216

(18)

__

__

__

__

__

__

(6,981)

__

__

__

__

__

__

__

__

11,744

(14,914)

__

__

__

__

__

(14,914)

__

(342)

__

__

__

__

__

(342)

__

1

__

__

__

__

4

5

__

__

__

__

__

__

__

__

100

664

(664)

__

__

__

__

__

__

133,734

19,889

3,296

16

(196)

669

178,810

107

Total equity

162,107

24,822

2,376

(11)

1,737

27

(5)

731

211

(314)

27,198

(6,981)

11,744

(14,914)

(342)

5

100

__

178,917

  1. During 2019, the Bank has cancelled and repaid the AT1 capital instrument of US$900m and issued new AT1 capital instruments of US$1,500m.
  2. To satisfy the provisions of the Hong Kong Banking Ordinance and local regulatory requirements for prudential supervision purposes, the Group has earmarked a 'regulatory reserve' directly from retained profits. As at 31 December 2019, the effect of this requirement is to restrict the amount of reserves which can be distributed by the Group to shareholders by HK$3,509m (31 December 2018: HK$4,982m).
  3. Other reserves comprise share-based payment reserve and own credit risk reserve. The share-based payment reserve is used to record the amount relating to share awards and options granted to employees of the Group by the ultimate holding company. The own credit risk reserve is for the change in fair value of financial liabilities designated at fair value upon initial recognition arising from changes in own credit risk.
  4. Include exchange difference arising from cancellation of AT1 capital instrument.
  5. Dividends paid represented the payment of fourth interim dividend of 2018 and the first three interim dividends of 2019 amounted to HK$6,883m and HK$8,031m respectively.

24

HANG SENG BANK LIMITED

Consolidated Statement of Changes in Equity

(continued)

For the year ended 31 December 2018

Other Reserves

Financial

Other

Premises

assets at

Cash flow

Foreign

Total

Non-

Share

equity

Retained

revaluation

FVOCI

hedge

exchange

shareholders'

controlling

Total

Figures in HK$m

capital

instruments

profits

reserve

reserve

reserve

reserve

Others3

equity

interests

equity

At 31 December 2017

9,658

6,981

113,646

18,379

2,116

(99)

706

643

152,030

49

152,079

Impact on transition to HKFRS 9

__

__

(776)

__

(78)

__

__

__

(854)

__

(854)

At 1 January 2018

9,658

6,981

112,870

18,379

2,038

(99)

706

643

151,176

49

151,225

Profit for the year

__

__

24,211

__

__

__

__

__

24,211

(23)

24,188

Other comprehensive income

(net of tax)

__

__

(587)

2,035

(468)

88

(664)

(4)

400

__

400

Debt instruments at fair value through

other comprehensive income

__

__

__

__

257

__

__

__

257

__

257

Equity instruments at fair value

through other comprehensive income

__

__

__

__

(725)

__

__

__

(725)

__

(725)

Cash flow hedges

__

__

__

__

__

88

__

__

88

__

88

Change in fair value of financial

liabilities designated at fair value

upon initial recognition arising from

changes in own credit risk

__

__

__

__

__

__

__

(4)

(4)

__

(4)

Property revaluation

__

__

__

2,035

__

__

__

__

2,035

__

2,035

Actuarial losses on

defined benefit plans

__

__

(587)

__

__

__

__

__

(587)

__

(587)

Exchange differences and others

__

__

__

__

__

__

(664)

__

(664)

__

(664)

Total comprehensive income

for the year

__

__

23,624

2,035

(468)

88

(664)

(4)

24,611

(23)

24,588

Dividends paid

__

__

(13,382)

__

__

__

__

__

(13,382)

__

(13,382)

Coupon paid to holder of

AT1 capital instrument

__

__

(418 )

__

__

__

__

__

(418 )

__

(418)

Movement in respect of share-

based payment arrangements

__

__

(5)

__

__

__

__

31

26

__

26

Others

__

__

69

__

__

__

__

__

69

(1)

68

Transfers

__

__

592

(592)

__

__

__

__

__

__

__

At 31 December 2018

9,658

6,981

123,350

19,822

1,570

(11)

42

670

162,082

25

162,107

25

HANG SENG BANK LIMITED

Financial Review

Net interest income

Figures in HK$m

2019

2018

Net interest income/(expense) arising from:

- financial assets and liabilities that are not at fair value

through profit and loss

33,299

31,585

- trading assets and liabilities

299

192

- financial instruments designated and otherwise

mandatorily measured at fair value through profit or loss

(1,343 )

(1,730 )

32,255

30,047

Average interest-earning assets

1,466,871

1,376,091

Net interest spread

1.99 %

2.03 %

Net interest margin

2.20 %

2.18 %

Net interest income increased by HK$2,208m, or 7%, to HK$32,255m, benefitting from the increase in average interest-earning assets and improvement in net interest margin.

Average interest-earningassets rose by HK$91bn, or 7%, when compared with 2018. Average customer lending increased by 8%, notably in corporate and commercial and mortgage lending. Average financial investments grew by 8% while average interbank placements fell by 12%.

Net interest margin improved by 2 basis points to 2.20%, mainly from the widening of customer deposits spreads and higher contribution from net free funds as market interest rates rose during 2019. Average loan spread on customer lending reduced, notably in corporate and commercial term lending. The adverse effects of the yield curve flattening and credit spread tightening have limited opportunities for growing revenue from deploying the new funds and funds from maturing balance sheet management portfolios. However, these adverse effects were partly offset by the Bank's effective balance sheet management, including steps to proactively defend the interest margin and achieve yield enhancement.

Compared with the first half of 2019, net interest income increased by HK$549m, or 3%, benefitting from the favourable impact of the increase in average interest-earning assets, contribution from net free funds as a result of the rising market interest rates, improved deposits spreads and more calendar days in the second half. However, these favourable factors were offset by compressed loan spreads.

26

HANG SENG BANK LIMITED

Financial Review

(continued)

Net interest income (continued)

The HSBC Group reports interest income and interest expense arising from financial assets and financial liabilities held for trading and income arising from financial instruments designated at fair value through profit and loss as 'Net income from financial instruments measured at fair value through profit or loss' (other than for debt securities in issue and subordinated liabilities, together with derivatives managed in conjunction with them).

The table below presents the net interest income of Hang Seng Bank, as included in the HSBC Group accounts:

Figures in HK$m

2019

2018

Net interest income and expense reported

as 'Net interest income'

- Interest income

43,214

36,711

- Interest expense

(9,966 )

(5,158 )

- Net interest income

33,248

31,553

Net interest income and expense reported

as 'Net income from financial instruments

measured at fair value through profit or loss'

(993 )

(1,506 )

Average interest-earning assets

1,422,968

1,328,533

Net interest spread

2.14 %

2.24 %

Net interest margin

2.34 %

2.37 %

Net fee income

Figures in HK$m

2019

2018

- securities broking and related services

1,365

1,704

- retail investment funds

1,534

1,682

- insurance

637

661

- account services

469

527

- remittances

493

619

- cards

3,013

3,014

- credit facilities

672

600

- trade services

446

446

- other

443

416

Fee income

9,072

9,669

Fee expense

(2,619)

(2,602 )

6,453

7,067

27

HANG SENG BANK LIMITED

Financial Review

(continued)

Net income from financial instruments measured at fair value through profit or loss

Figures in HK$m

2019

2018

Net trading income

- trading income

2,197

1,928

- other trading income - hedging ineffectiveness

- on cash flow hedges

__

__

- on fair value hedges

1

8

2,198

1,936

Net income/(expense) from financial instruments

designated at fair value through profit or loss

(75 )

207

Net income/(expense) from assets and liabilities of

insurance businesses measured at fair value through

profit or loss

- financial assets held to meet liabilities under insurance

and investment contracts

1,615

(440 )

- liabilities to customers under investment contracts

(26 )

3

1,589

(437 )

Changes in fair value of other financial instruments

mandatorily measured at fair value through profit or loss

(10 )

(1 )

Net income from financial instruments measured at

fair value through profit or loss

3,702

1,705

Other operating income

Figures in HK$m

2019

2018

Rental income from investment properties

342

341

Movement in present value of in-forcelong-term

insurance business

4,559

1,324

Net losses from disposal of fixed assets

(7)

(5)

Net losses from the derecognition of loans and advances to

customers measured at amortised cost

(3)

(4)

Others

223

224

5,114

1,880

28

HANG SENG BANK LIMITED

Financial Review

(continued)

Analysis of income from wealth management business

Figures in HK$m

2019

2018

(restated)

Investment services income:

- retail investment funds

1,521

1,670

- structured investment products

403

504

- securities broking and related services

1,331

1,665

- margin trading and others

84

89

3,339

3,928

Insurance income:

- life insurance:

- net interest income and fee income

3,907

3,777

- investment returns on life insurance funds

(including share of associate's profit and

surplus on property revaluation

backing insurance contracts)

1,704

(605 )

- net insurance premium income

15,652

14,530

- net insurance claims and benefits paid

and movement in liabilities to policyholders

(19,827 )

(14,217 )

- movement in present value of in-force

long-term insurance business

4,559

1,324

5,995

4,809

- general insurance and others

263

269

6,258

5,078

Total

9,597

9,006

 Income from retail investment funds and securities broking and related services are net of fee expenses. Income from structured investment products includes income reported under net fee income on the sales of third-party structured investment products. It also includes profits generated from the selling of structured investment products in issue, reported under net income from financial instruments measured at fair value through profit or loss.

29

HANG SENG BANK LIMITED

Financial Review

(continued)

Change in expected credit losses and other credit impairment charges

Figures in HK$m

2019

2018

Loans and advances to banks and customers

1,684

1,023

- new allowances net of allowance releases

1,773

1,153

- recoveries of amounts previously written off

(106 )

(143 )

- other movements

17

13

Loan commitments and guarantees

99

(25 )

Other financial assets

54

(2 )

Change in expected credit losses and other credit

impairment charges

1,837

996

Operating expenses

Figures in HK$m

2019

2018

Employee compensation and benefits:

- salaries and other costs

5,744

5,225

- retirement benefit costs

485

431

6,229

5,656

General and administrative expenses:

- rental expenses

82

611

- other premises and equipment

1,466

1,498

- marketing and advertising expenses

423

526

- other operating expenses

2,721

2,390

4,692

5,025

Depreciation of premises, plant

and equipment

1,972

1,363

Amortisation of intangible assets

164

124

13,057

12,168

Cost efficiency ratio

30.0 %

29.5 %

At 31 December

At 31 December

Full-time equivalent staff numbers by region

2019

2018

Hong Kong and others

8,629

8,611

Mainland

1,761

1,741

Total

10,390

10,352

 Included depreciation of right-of-use assets of HK$528m in 2019 (2018: N/A). 

30

HANG SENG BANK LIMITED

Financial Review

(continued)

Tax expense

Taxation in the Consolidated Income Statement represents:

Figures in HK$m

2019

2018

Current tax - provision for Hong Kong profits tax

- Tax for the year

3,527

3,888

- Adjustment in respect of prior years

(62 )

19

Current tax - taxation outside Hong Kong

- Tax for the year

47

55

- Adjustment in respect of prior years

(11 )

__

Deferred tax

- Origination and reversal of temporary differences

490

282

Total tax expense

3,991

4,244

The current tax provision is based on the estimated assessable profit for 2019, and is determined for the Bank and its subsidiaries operating in Hong Kong SAR by using the Hong Kong profits tax rate of 16.5% (the same as in 2018). For subsidiaries and branches operating in other jurisdictions, the appropriate tax rates prevailing in the relevant countries are used. Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset is realised.

Earnings per share - basic and diluted

The calculation of basic and diluted earnings per share is based on earnings of HK$24,421m (HK$23,863m in 2018), adjusted for the AT1 capital instrument related deductions and on the weighted average number of ordinary shares in issue of 1,911,842,736 shares (unchanged from 2018).

Dividends/Distributions

2019

2018

HK$ HK$m

HK$

HK$m

(a) Dividends attributable to the year

per share

per share

First interim

1.40

2,677

1.30

2,485

Second interim

1.40

2,677

1.30

2,485

Third interim

1.40

2,677

1.30

2,485

Fourth interim

4.00

7,647

3.60

6,883

8.20

15,678

7.50

14,338

2019

HK$m

2018

HK$m

  1. Distributions to holders of AT1 capital instruments classified as equity

Coupons paid on AT1 capital instruments

342

418

31

HANG SENG BANK LIMITED

Financial Review

(continued)

Segmental analysis

Hong Kong Financial Reporting Standard 8 requires segmental disclosure to be based on the way that the Group's chief operating decision maker regards and manages the Group, with the amounts reported for each reportable segment being the measures reported to the Group's chief operating decision maker for the purpose of assessing segmental performance and making decisions about operating matters. To align with the internal reporting information, the Group has presented the following four reportable segments.

  • Retail Banking and Wealth Management offers a broad range of products and services to meet the personal banking, consumer lending and wealth management needs of individual customers. Personal banking products typically include current and savings accounts, time deposits, mortgages and personal loans, credit cards, insurance and wealth management;
  • Commercial Banking offers a comprehensive suite of products and services to corporate, commercial and small and medium-sized enterprises ('SME') customers - including corporate lending, trade and receivable finance, payments and cash management, treasury and foreign exchange, general insurance, key-person insurance, investment services and corporate wealth management;
  • Global Banking and Markets provides tailored financial solutions to major corporate and institutional clients. Undertaking a long-term relationships management approach, its services include general banking, corporate lending, interest rates, foreign exchange, money markets, structured products and derivatives, etc. Global Banking and Markets also manages the funding and liquidity positions of the Bank and other market risk positions arising from banking activities;
  • Other mainly represents the Bank's holdings of premises, investment properties, equity shares and subordinated debt funding as well as central support and functional costs with associated recoveries.

(a) Segmental result

For the purpose of segmental analysis, the allocation of revenue reflects the benefits of capital and other funding resources allocated to the business segments by way of internal capital allocation and fund transfer-pricing mechanisms. Cost of central support services and functions are allocated to business segments based on cost drivers which reflect or correlate with the use of services. Bank-owned premises are reported under the 'Other' segment. When these premises are utilised by business segments, notional rent will be charged to the relevant business segments with reference to market rates.

Profit before tax contributed by the business segments is set out in the table below. More business segment analysis and discussion is set out in the 'Segmental analysis' section on page 15.

Retail

Banking

Global Banking

and Wealth

Commercial

and

Figures in HK$m

Management

Banking

Markets

Other

Total

Year ended 31 December 2019

Profit/(loss) before tax

15,371

8,795

4,960

(313)

28,813

Share of profit/(loss) before tax

53.4%

30.5%

17.2%

(1.1)%

100.0%

Year ended 31 December 2018

Profit/(loss) before tax

14,557

8,575

5,320

(20)

28,432

Share of profit/(loss) before tax

51.2%

30.2%

18.7%

(0.1)%

100.0%

32

HANG SENG BANK LIMITED

Financial Review

(continued)

Segmental analysis (continued)

(b) Information by geographical region

The geographical regions in this analysis are classified by the location of the principal operations of the subsidiary companies or, in the case of the Bank itself, by the location of the branches responsible for reporting the results or advancing the funds. Consolidation adjustments made in preparing the Group's financial statements upon consolidation are included in the 'Inter-region elimination'.

Mainland

Inter-region

Figures in HK$m

Hong Kong

China

Others

elimination

Total

Year ended 31 December 2019

Total operating income

60,530

2,580

271

(40 )

63,341

Profit before tax

27,732

913

168

__

28,813

At 31 December 2019

Total assets

1,578,710

120,696

23,239

(45,654 )

1,676,991

Total liabilities

1,404,716

107,172

22,070

(35,884 )

1,498,074

Equity

173,994

13,524

1,169

(9,770 )

178,917

Share capital

9,658

10,018

__

(10,018 )

9,658

Interest in associates

2,522

(2 )

__

__

2,520

__

Non-current assets

63,001

1,415

21

64,437

Contingent liabilities and commitments

460,924

49,529

6,060

__

516,513

Year ended 31 December 2018

Total operating income

53,004

2,200

269

(41 )

55,432

Profit before tax

27,887

437

108

__

28,432

At 31 December 2018

Total assets

1,482,980

106,124

22,103

(39,910 )

1,571,297

Total liabilities

1,324,871

93,611

21,093

(30,385 )

1,409,190

Equity

158,109

12,513

1,010

(9,525 )

162,107

Share capital

9,658

9,857

__

(9,857 )

9,658

Interest in associates

2,442

2

__

__

2,444

__

Non-current assets

56,235

1,125

9

57,369

Contingent liabilities and commitments

428,206

50,274

5,593

__

484,073

  • Non-currentassets consist of investment properties, premises, plant and equipment, intangible assets and right-of-use assets.

33

HANG SENG BANK LIMITED

Financial Review

(continued)

Trading assets

At 31 December

At 31 December

Figures in HK$m

2019

2018

Treasury bills

24,894

26,700

Other debt securities

22,452

20,448

Debt securities

47,346

47,148

Investment funds

11

16

Total trading assets

47,357

47,164

Financial assets designated and otherwise mandatorily measured at fair value through profit or loss

At 31 December

At 31 December

Figures in HK$m

2019

2018

Debt securities

2

6

Equity shares

6,916

5,472

Investment funds

10,442

6,267

Other

1,411

1,325

18,771

13,070

Loans and advances to customers

At 31 December

At 31 December

Figures in HK$m

2019

2018

Gross loans and advances to customers

946,443

877,134

Less: Expected credit losses

(3,513 )

(2,678 )

942,930

874,456

Expected credit losses

as a percentage of gross loans and advances to customers

0.37 %

0.31 %

Gross impaired loans and advances

2,073

2,160

Gross impaired loans and advances

as a percentage of gross loans and advances to customers

0.22 %

0.25 %

34

HANG SENG BANK LIMITED

Financial Review

(continued)

Reconciliation of gross exposure and allowances/provision for loans and advances to banks and customers including loan commitments and financial guarantees

Non credit - impaired

Credit - impaired

Total

Stage 1

Stage 2

Stage 3

POCI1

Allowance/

Allowance/

Allowance/

Allowance/

Allowance/

Gross

provision

Gross

provision

Gross

provision

Gross

provision

Gross

provision

Figures in HK$m

Exposure

for ECL

Exposure

for ECL

Exposure

for ECL

Exposure

for ECL

Exposure

for ECL3

At 1 January 2019

1,210,584

(777)

53,786

(1,000)

2,154

(959)

6

__

1,266,530

(2,736)

Transfers of financial instruments:

- transfers from Stage 1 to Stage 2

(83,702)

94

83,702

(94)

__

__

__

__

__

__

- transfers from Stage 2 to Stage 1

18,965

(250)

(18,965)

250

__

__

__

__

__

__

- transfers to Stage 3

(300)

__

(130)

6

430

(6)

__

__

__

__

- transfers from Stage 3

5

__

10

(1)

(15)

1

__

__

__

__

Net remeasurement of ECL arising from transfer of stage

__

151

__

(276)

__

(3)

__

__

__

(128)

New financial assets originated and purchased

208,472

(273)

22,627

(235)

135

(74)

__

__

231,234

(582)

Assets derecognised (including final repayments)

(150,907)

71

(13,601)

172

(148)

70

(6 )

__

(164,662)

313

Changes to risk parameters - further lending/repayments

6,635

78

(8,887)

(17)

467

15

__

__

(1,785)

76

Changes to risk parameters - credit quality

__

(131)

__

(457)

__

(797)

__

__

__

(1,385)

Changes to model used for ECL calculation

__

23

__

(186)

__

__

__

__

__

(163)

Assets written off

__

__

__

__

(939)

939

__

__

(939)

939

Foreign exchange and others

(1,968)

__

(241)

__

(11)

__

__

__

(2,220)

__

At 31 December 2019

1,207,784

(1,014)

118,301

(1,838)

2,073

(814)

__

__

1,328,158

(3,666)

Total

Change in ECL in income statement (charge)/release for the year

(1,869)

Add: Recoveries

106

Add/(less): Others

(17)

Total ECL (charge)/release for the year2

(1,780)

  1. Purchased or originated credit-impaired ('POCI') represented distressed restructuring.
  2. The provision for ECL balance at 31 December 2019 and total ECL charges for the year does not include ECL related to other financial assets measured at amortised cost, debt instruments at FVOCI and performance and other guarantees. The corresponding total ECL balances and ECL charges amount to HK$104m and HK$57m respectively.
  3. The above table does not include balances due from HSBC Group companies.

35

HANG SENG BANK LIMITED

Financial Review

(continued)

Overdue loans and advances to customers

Loans and advances to customers that are more than three months overdue and their expression as a percentage of gross loans and advances to customers are as follows:

At 31 December

At 31 December

2019

2018

HK$m

%

HK$m

%

Gross loans and advances which have

been overdue with respect to either

principal or interest for periods of:

- more than three months but

not more than six months

228

0.02

533

0.06

- more than six months but

not more than one year

54

0.01

395

0.05

- more than one year

896

0.09

657

0.07

1,178

0.12

1,585

0.18

Rescheduled loans and advances to customers

Rescheduled loans and advances to customers and their expression as a percentage of gross loans and advances to customers are as follows:

At 31 December

At 31 December

2019

2018

HK$m

%

HK$m

%

Rescheduled loans and advances to customers

117

0.01

102

0.01

36

HANG SENG BANK LIMITED

Financial Review

(continued)

Gross loans and advances to customers by industry sector

The analysis of gross loans and advances to customers by industry sector based on categories and definitions used by the Hong Kong Monetary Authority ('HKMA') is as follows:

At 31 December

At 31 December

Figures in HK$m

2019

2018

Gross loans and advances to customers for

use in Hong Kong

Industrial, commercial and

financial sectors

Property development

72,692

67,295

Property investment

157,472

145,791

Financial concerns

7,764

8,737

Stockbrokers

185

20

Wholesale and retail trade

29,591

31,044

Manufacturing

23,274

22,653

Transport and transport equipment

13,891

13,077

Recreational activities

867

177

Information technology

9,043

8,736

Other

89,898

84,705

404,677

382,235

Individuals

Loans and advances for the purchase of flats under

the Government Home Ownership

Scheme, Private Sector Participation

Scheme and Tenants Purchase Scheme

30,007

25,664

Loans and advances for the purchase of other

residential properties

216,131

194,839

Credit card loans and advances

29,137

29,793

Other

30,814

30,275

306,089

280,571

Total gross loans and advances for use in

Hong Kong

710,766

662,806

Trade finance

33,431

36,127

Gross loans and advances for use outside

Hong Kong

202,246

178,201

Gross loans and advances to customers

946,443

877,134

37

HANG SENG BANK LIMITED

Financial Review

(continued)

Financial investments

At 31 December

At 31 December

Figures in HK$m

2019

2018

Financial investments measured at fair value through other

comprehensive income

- treasury bills

212,041

217,636

- debt securities

125,927

107,400

- equity shares

5,881

4,144

Debt instruments measured at amortised cost

- treasury bills

500

1,842

- debt securities

117,435

97,547

Less: Expected credit losses

(80 )

(37 )

461,704

428,532

Fair value of debt securities at amortised cost

121,987

99,260

Treasury bills

212,541

219,478

Certificates of deposit

9,773

12,379

Other debt securities

233,509

192,531

Debt securities

455,823

424,388

Equity shares

5,881

4,144

461,704

428,532

Intangible assets

At 31 December

At 31 December

Figures in HK$m

2019

2018

Present value of in-forcelong-term insurance business

20,469

15,910

Internally developed/acquired software

1,156

512

Goodwill

329

329

21,954

16,751

38

HANG SENG BANK LIMITED

Financial Review

(continued)

Other assets

At 31 December

At 31 December

Figures in HK$m

2019

2018

Items in the course of collection from other banks

5,650

7,236

Bullion

9,394

5,257

Prepayments and accrued income

4,503

4,276

Acceptances and endorsements

8,336

6,868

Less: Expected credit losses

(8)

(5)

Reinsurers' share of liabilities under insurance contracts

8,503

8,788

Settlement accounts

4,175

4,796

Cash collateral

2,216

1,838

Other accounts

3,661

5,246

46,430

44,300

Other accounts included 'Assets held for sale' of HK$19m (31 December 2018: HK$18m). It also included

'Retirement benefit assets' of HK$26m (31 December 2018: HK$13m).

Current, savings and other deposit accounts

At 31 December

At 31 December

Figures in HK$m

2019

2018

Current, savings and other deposit accounts:

- as stated in Consolidated Balance Sheet

1,203,458

1,154,415

- structured deposits reported as financial liabilities

designated as fair value

24,498

28,594

1,227,956

1,183,009

By type:

- demand and current accounts

99,431

106,096

- savings accounts

670,573

707,158

- time and other deposits

457,952

369,755

1,227,956

1,183,009

Trading liabilities

At 31 December

At 31 December

Figures in HK$m

2019

2018

Short positions in securities

37,976

33,649

39

HANG SENG BANK LIMITED

Financial Review

(continued)

Financial liabilities designated at fair value

At 31 December

At 31 December

Figures in HK$m

2019

2018

Certificates of deposit in issue

2,014

2,008

Structured deposits

24,498

28,594

Other structured debt securities in issue

2,639

2,404

Liabilities to customers under investment contracts

429

448

29,580

33,454

Certificates of deposit and other debt securities in issue

At 31 December

At 31 December

Figures in HK$m

2019

2018

Certificates of deposit and

other debt securities in issue:

- as stated in Consolidated Balance Sheet

17,190

3,748

- certificates of deposit in issue designated at fair value

2,014

2,008

- other structured debt securities in issue

reported as financial liabilities designated at fair value

2,639

2,404

21,843

8,160

By type:

- certificates of deposit in issue

19,204

5,756

- other debt securities in issue

2,639

2,404

21,843

8,160

Other liabilities

At 31 December

At 31 December

Figures in HK$m

2019

2018

Items in the course of transmission to other banks

6,751

10,053

Accruals

4,634

4,190

Acceptances and endorsements

8,336

6,868

Retirement benefit liabilities

670

834

Settlement accounts

8,410

17,213

Cash collateral

688

995

Lease liabilities

1,438

N/A

Other

4,256

5,094

35,183

45,247

40

HANG SENG BANK LIMITED

Financial Review

(continued)

Shareholders' equity

At 31 December

At 31 December

Figures in HK$m

2019

2018

Share capital

9,658

9,658

Retained profits

133,734

123,350

Other equity instruments

11,744

6,981

Premises revaluation reserve

19,889

19,822

Cash flow hedging reserve

16

(11 )

Financial assets at fair value through other

comprehensive income reserve

3,296

1,570

Other reserves

473

712

Total reserves

169,152

152,424

Total shareholders' equity

178,810

162,082

Return on average ordinary shareholders' equity

15.2 %

16.0 %

There was no purchase, sale or redemption by the Bank, or any of its subsidiaries, of the Bank's listed securities during 2019.

Capital management

The following tables show the capital base, risk-weighted assets and capital ratios on a consolidated basis that is specified by the HKMA under the requirements of section 3C(1) of the Banking (Capital) Rules.

The Group uses the advanced internal ratings-based approach to calculate its credit risk for the majority of its non-securitisation exposures. For counterparty credit risk, the Group uses the current exposure method to calculate its default risk exposures. For market risk, the Group uses an internal models approach to calculate its general market risk for the risk categories of interest rate and foreign exchange (including gold) exposures and the standardised (market risk) approach for calculating other market risk positions. For operational risk, the Group uses the standardised (operational risk) approach to calculate its operational risk.

The basis of consolidation for the calculation of capital ratios under the Banking (Capital) Rules follows the basis of consolidation for financial reporting with the exclusion of subsidiaries which are 'regulated financial entities' (e.g. insurance and securities companies) as defined by the Banking (Capital) Rules. The investment cost of these unconsolidated regulated financial entities is deducted from the capital base subject to certain thresholds as determined in accordance with Part 3 of the Banking (Capital) Rules.

During the year, the HKMA has classified the Bank as a material subsidiary of HSBC's Asian resolution group and required the Bank to comply with internal loss-absorbing capacity requirements under the Financial Institutions (Resolution) (Loss-absorbing Capacity Requirements - Banking Sector) Rules, with phased implementation periods starting from 1 July 2019. To meet the requirements, the Bank has cancelled and repaid the perpetual capital instrument of US$0.9bn, issued new perpetual capital instruments of US$1.5bn and non-capitalloss-absorbing capacity debt instruments totalling HK$19.5bn to its immediate holding company in the first half of 2019.

41

HANG SENG BANK LIMITED

Financial Review

(continued)

Capital management (continued)

(a) Capital base

At 31 December

At 31 December

Figures in HK$m

2019

2018

Common Equity Tier 1 ('CET1') Capital

Shareholders' equity

143,026

133,990

- Shareholders' equity per Consolidated Balance Sheet

178,810

162,082

- Additional Tier 1 ('AT1') perpetual capital

instruments

(11,744 )

(6,981 )

- Unconsolidated subsidiaries

(24,040 )

(21,111 )

Non-controlling interests

__

__

- Non-controlling interests per Consolidated Balance

107

25

Sheet

- Non-controlling interests in unconsolidated

subsidiaries

(107 )

(25 )

Regulatory deductions to CET1 capital

(31,466 )

(32,266 )

- Cash flow hedge reserve

(7 )

4

- Changes in own credit risk on fair valued

liabilities

(5 )

(12 )

- Property revaluation reserves1

(26,631 )

(26,543 )

- Regulatory reserve

(3,509 )

(4,982 )

- Intangible assets

(1,027 )

(463 )

- Defined benefit pension fund assets

(22 )

(11 )

- Deferred tax assets net of deferred tax liabilities

(110 )

(111 )

- Valuation adjustments

(155 )

(148 )

Total CET1 Capital

111,560

101,724

AT1 Capital

Total AT1 capital before and after regulatory deductions

11,744

6,981

- Perpetual capital instruments

11,744

6,981

Total AT1 Capital

11,744

6,981

Total Tier 1 ('T1') Capital

123,304

108,705

Tier 2 ('T2') Capital

Total T2 capital before regulatory deductions

14,860

15,517

- Property revaluation reserves1

11,984

11,944

- Impairment allowances and regulatory reserve eligible

for inclusion in T2 capital

2,876

3,573

Regulatory deductions to T2 capital

(915 )

(915 )

- Significant capital investments in unconsolidated

financial sector entities

(915 )

(915 )

Total T2 Capital

13,945

14,602

Total Capital

137,249

123,307

1 Includes the revaluation surplus on investment properties which is reported as part of retained profits and related adjustments made in accordance with the Banking (Capital) Rules issued by the HKMA.

42

HANG SENG BANK LIMITED

Financial Review

(continued)

Capital management (continued)

(b) Risk-weighted assets by risk type

At 31 December

At 31 December

Figures in HK$m

2019

2018

Credit risk

584,631

541,542

Market risk

8,357

11,020

Operational risk

65,868

59,323

Total

658,856

611,885

(c) Capital ratios (as a percentage of risk-weighted assets)

The capital ratios on a consolidated basis calculated in accordance with the Banking (Capital) Rules are as follows:

At 31 December

At 31 December

2019

2018

CET1 capital ratio

16.9 %

16.6 %

T1 capital ratio

18.7 %

17.8 %

Total capital ratio

20.8 %

20.2 %

In addition, the capital ratios of all tiers as of 31 December 2019 would be reduced by approximately 1.1 percentage point after the prospective fourth interim dividend payment for 2019. The following table shows the pro-forma basis position of the capital ratios after the prospective interim dividend.

Pro-forma

Pro-forma

At 31 December

At 31 December

2019

2018

CET1 capital ratio

15.8 %

15.5 %

T1 capital ratio

17.6 %

16.6 %

Total capital ratio

19.7 %

19.0 %

43

HANG SENG BANK LIMITED

Financial Review

(continued)

Liquidity information

The Group is required under rule 11(1) of the Banking (Liquidity) Rules to calculate its LCR and net stable funding ratio ('NSFR') on a consolidated basis. From 1 January 2019, the Group is required to maintain an LCR of not less than 100%. The LCR for the reportable periods are as follows:

Average LCR for

Quarter ended

Quarter ended

Quarter ended

Quarter ended

31 December

30 September

30 June

31 March

- 2019

201.8%

210.5%

198.5%

210.8%

- 2018

209.1%

208.2%

209.6%

207.0%

The LCR as at 31 December 2019 was 205.9% compared with 214.7% at 31 December 2018.

The Group is required to maintain the NSFR of not less than 100% and the NSFR at the reportable quarter-end are as follows:

Quarter ended

Quarter ended

Quarter ended

Quarter ended

31 December

30 September

30 June

31 March

- 2019

149.1%

148.6%

152.5%

150.3%

- 2018

154.0%

150.5%

153.6%

152.9%

Contingent liabilities and commitments

At 31 December

At 31 December

Figures in HK$m

2019

2018

Contingent liabilities and financial guarantee

contracts

- Financial guarantees

3,825

4,168

- Performance and other guarantees

13,959

12,048

- Other contingent liabilities

59

172

17,843

16,388

Commitments

- Documentary credits and short-termtrade-related

transactions

2,570

3,310

- Forward asset purchases and forward forward

deposits placed

4,356

2,895

- Undrawn formal standby facilities, credit lines and

other commitments to lend

491,744

461,480

498,670

467,685

44

HANG SENG BANK LIMITED

Additional Information

1. Statutory financial statements and accounting policies

The information in this announcement does not constitute statutory financial statements.

Certain financial information in this announcement is extracted from the statutory financial statements for the year ended 31 December 2019 ('2019 account') which will be delivered to the Registrar of Companies and the HKMA. The auditors expressed an unqualified opinion on those financial statements in their report dated 18 February 2020. The auditor's report did not include a reference to any matters to which the auditor drew attention by way of emphasis without qualifying its report; did not contain a statement under sections 406(2), 407(2) or (3) of the Hong Kong Companies Ordinance (Cap. 622).

Except as described below, the accounting policies and methods of computation adopted by the Group for this announcement are consistent with those described on pages 157 to 176 of the 2018 statutory financial statements.

Standards applied during the year ended 31 December 2019

  1. On 1 January 2019, the Group has adopted the requirements of HKFRS 16 and recognised lease liabilities in relation to leases which had previously been classified as 'operating leases' in accordance with HKAS 17 'Leases'. These liabilities were measured at the present value of the remaining lease payments, discounted at the lessee's incremental borrowing rate as at 1 January 2019. The associated right-of-use ('ROU') assets were measured at the amount equal to the lease liability, adjusted by the amount of any prepaid or accrued lease payments recognised on balance sheet at 31 December 2018.
    The Group adopted the requirements of HKFRS 16 retrospectively, with the cumulative effect of initially applying the standard recognised as an adjustment to the opening balance of retained earnings at that date. Comparatives were not restated. In relation to the operating lease that were under HKAS 17 'Leases', the adoption of the standard increased assets by HK$1.4bn and increased financial liabilities by the same amount with no effect on net assets or retained earnings.
  2. Amendments to HKFRS 9 and HKAS 39 were issued in November 2019 that modify the specific hedge accounting requirements so that entities apply those hedge accounting requirements assuming that the interest rate benchmark on which the hedged cash flows and cash flows of the hedging instrument are based is not altered as a result of interest rate benchmark reform. These amendments apply from 1 January 2020 with early adoption permitted. The Group has adopted the amendments from 1 January 2019 and has made the additional disclosures as required by the amendments. There is no material impact upon the early adoption of such amendment.
  3. In addition, amendment to HKAS 12 was issued in February 2018 as part of the Annual Improvement Cycle. The amendment clarifies that an entity should recognise the tax consequences of dividends where the transactions or events that generated the distributable profits are recognised. This amendment was applied on 1 January 2019 to the income tax consequences of distributions recognised on or after the beginning of the earliest comparative period. As a consequence, income tax related to distributions on perpetual subordinated loans will be presented in profit or loss rather than equity. As a result of its application, the impact on profit after tax for the year ended 31 December 2019 was immaterial (2018: nil) with no effect on equity.

45

HANG SENG BANK LIMITED

Additional Information

(continued)

Further information on summary of significant accounting policies, use of estimates and judgements and future accounting developments will be set out in the accounting policies of the Group's 2019 Annual Report.

2. Future accounting standard development

The Hong Kong Institute of Certified Public Accountants ('HKICPA') has issued a number of amendments and new standards which are not yet effective for the year ended 31 December 2019 and which have not been adopted in the financial statements. Key changes of new standards are summarised as follows:

HKFRS 17 'Insurance Contracts'

HKFRS 17 'Insurance Contracts' was issued in January 2018 which sets out the requirements that an entity should apply in accounting for insurance contracts it issues and reinsurance contracts it holds. HKFRS 17 is effective from 1 January 2021. However, HKICPA is considering delaying the mandatory implementation date by one year and may make additional changes to the standard. The Group is in the process of implementing HKFRS 17. Industry practice and interpretation of the standard is still developing and there may be changes to implementation decisions as practice evolves, therefore the likely impact of its implementation remains uncertain.

3. Comparative figures

Certain comparative figures have been reclassified to conform with the current year's presentation.

4. Ultimate holding company

Hang Seng Bank is an indirectly held, 62.14%-owned, subsidiary of HSBC Holdings plc, which is incorporated in England.

5. Events after the balance sheet date Coronavirus and impact on ECL

The ECL at 31 December 2019 was estimated based on a range of forecast economic conditions as at that date. Since early January 2020, the coronavirus outbreak has spread across mainland China and beyond, causing disruption to business and economic activity. The impact on GDP and other key indicators will be considered when determining the severity and likelihood of downside economic scenarios that will be used to estimate ECL under HKFRS 9 in 2020.

46

HANG SENG BANK LIMITED

Additional Information

(continued)

6. Register of shareholders

The register of shareholders of the Bank will be closed on Thursday, 5 March 2020, during which no transfer of shares can be registered. In order to qualify for the fourth interim dividend, all transfers, accompanied by the relevant share certificates, must be lodged with the Bank's registrar, Computershare Hong Kong Investor Services Limited, at Shops 1712-1716, 17th Floor, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong, for registration no later than 4:30 pm on Wednesday, 4 March 2020. The fourth interim dividend will be payable on Friday, 20 March 2020, to shareholders whose names appear on the register of shareholders of the Bank on Thursday, 5 March 2020. Shares of the Bank will be traded ex-dividend as from Tuesday, 3 March 2020.

7. Corporate governance principles and practices

The Bank is committed to maintaining and upholding high standards of corporate governance with a view to safeguarding the interests of shareholders, customers, employees and other stakeholders. The Bank has followed the module on 'Corporate Governance of Locally Incorporated Authorised Institutions' under the Supervisory Policy Manual issued by the HKMA.

The Bank has also fully complied with all the code provisions and most of the recommended best practices set out in the Corporate Governance Code contained in Appendix 14 of the Rules Governing the Listing of Securities (the 'Listing Rules') on The Stock Exchange of Hong Kong Limited ('HKEx') throughout the year of 2019. The Bank has taken into account the new requirements of the Listing Rules which impose, among others, greater demand on the Board or the Nomination Committee when appointing Independent Non-executive Directors which took effect on 1 January 2019, when making necessary disclosure.

Further, the Bank constantly reviews and enhances its corporate governance framework, by making reference to market trend as well as guidelines and requirements issued by regulatory authorities, to ensure that it is in line with international and local corporate governance best practices. Since the third quarter of 2019, the Bank is in the process of implementing the 'Subsidiary Accountability Framework' initiative introduced by the HSBC Group with an aim of simplifying subsidiary oversight framework, and strengthening and enhancing corporate governance. In addition, the Bank has also continued to embed 'Ways of Working' Governance implemented since 2018 into the Bank's Board and Board Committee governance for meeting effectiveness. 'Ways of Working' Governance launched by the HSBC Group has been recognised by The Chartered Governance Institute in the United Kingdom by awarding the HSBC Group 'Governance Project of the Year 2019'.

The Audit Committee of the Bank has reviewed the results of the Bank for the year ended 31 December 2019.

47

HANG SENG BANK LIMITED

Additional Information

(continued)

8. Board of Directors

At 18 February 2020, the Board of Directors of the Bank comprises Dr Raymond K F Ch'ien* (Chairman), Ms Louisa Cheang (Vice-Chairman and Chief Executive), Dr John C C Chan*, Mr Nixon L S Chan#, Ms L Y Chiang*, Ms Kathleen C H Gan#, Ms Margaret W H Kwan, Ms Irene Y L Lee*, Dr Eric K C Li*, Dr Vincent H S Lo#, Mr Kenneth S Y Ng#, Mr Peter T S Wong# and Mr Michael W K Wu*.

  • Independent non-executive Directors
  • Non-executiveDirectors

9. Announcement and Annual Report

This announcement is available on the website of Hong Kong Exchanges and Clearing Limited and the Bank's website (www.hangseng.com) on Tuesday, 18 February 2020. The 2019 Annual Report will be published on the aforesaid websites and printed copies of the 2019 Annual Report will be sent to shareholders before the end of March 2020.

10. Other financial information

To comply with the Banking (Disclosure) Rules and Financial Institutions (Resolution) (Loss- absorbing Capacity Requirements - Banking Sector) Rules (referred to as 'Rules'), the Bank has set up a 'Regulatory Disclosures' section on its website (www.hangseng.com) to house the information related to the disclosure requirements in a document 'Banking Disclosure Statement' required by the Rules. The Banking Disclosure Statement, together with the disclosures in the Group's Annual Report, contained all the disclosures required by the Rules issued by the HKMA.

By Order of the Board

C C Li

Secretary

Hong Kong, 18 February 2020

恒生銀行有限公司

HANG SENG BANK LIMITED

Incorporated in Hong Kong with limited liability

Registered Office and Head Office: 83 Des Voeux Road Central, Hong Kong

48

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Hang Seng Bank Ltd. published this content on 18 February 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 18 February 2020 04:06:34 UTC