Certain statements in this Quarterly Report on Form 10-Q are "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, as amended (the "Securities Act"), and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"). These statements involve a number of risks, uncertainties and other factors that could cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. Factors that could materially affect such forward-looking statements can be found in the section entitled "Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, 2019 and elsewhere in this Form 10-Q. Investors are urged to consider these factors carefully in evaluating any forward-looking statements and are cautioned not to place undue reliance on such forward-looking statements. The forward-looking statements made herein are only made as of the date hereof and we undertake no obligation to publicly update such forward-looking statements to reflect subsequent events or circumstances.

Overview

We are a leading global marketing engineering firm for some of the world's most marketing intensive companies, including those listed in the Fortune 1000. As a comprehensive outsourced global solution, we leverage proprietary technology, an extensive supplier network and deep domain expertise to streamline the creation, production and distribution of marketing and promotional materials, signage and displays, retail experiences, events and promotions and product packaging across every major market worldwide. The items we source generally are procured through the marketing supply chain and we refer to these items collectively as marketing materials. Through our network of global suppliers, we offer a full range of fulfillment and logistics services that allow us to procure marketing materials of virtually any kind. The breadth of our product offerings and services and the depth of our supplier network enable us to fulfill the marketing materials procurement needs of our clients.

We generate revenue by procuring and purchasing marketing materials from our suppliers and selling those products to our clients. We procure products for clients across a wide range of industries, such as retail, financial services, hospitality, consumer packaged goods, non-profits, healthcare, pharmaceuticals, food and beverage, broadcasting, and cable and transportation.

As of March 31, 2020, we had more than 2,100 employees in over 20 countries. For the three months ended March 31, 2020, we generated global revenue from third parties of $197.7 million in the North America segment, $48.2 million in the EMEA segment, and $15.4 million in the LATAM segment.

Outlook

Our objective is to continue to increase our sales globally by adding new clients and increasing our sales to existing clients through additional marketing services or expanding into new geographic markets. Operationally, we are integrating our product and service offerings, re-evaluating our geographic footprint, and creating synergies across various business units.

Impact of COVID-19

The emergence of a novel coronavirus (COVID-19) around the world, and particularly in the United States, Europe, China, and South America presents various risks to the Company. The global impact of the outbreak has been rapidly evolving and many countries have reacted by instituting quarantine measures, mandating business and school closure and restricting travel, all of which have had an adverse effect on the global economy. The Company cannot reasonably estimate with any degree of certainty the future impact COVID-19 may have on the Company's results of operations, financial position, and liquidity, much of which will depend on when and to what extent current restrictions are lifted and economic conditions improve. In response to the global pandemic, the Company has created a COVID-19 executive task force that has implemented business continuity plans and has taken a variety of actions to ensure the ongoing availability of our services, while also undertaking appropriate health and safety measures for its employees. The task force has authority to make timely, informed decisions relating to our business continuity planning and actions. As a result of these actions, the Company has not experienced disruptions to date in its operations or ability to service our clients. In addition, the Company has been able to respond quickly to our customers' changing business demands related to the COVID-19 pandemic.

Overall, the Company maintains sufficient liquidity to continue business operations during these uncertain economic conditions. As discussed in Liquidity and Capital Resources section below, the Company had liquidity of approximately $71.9 million as of March 31, 2020, comprised of cash on hand of $30.8 million and an undrawn revolving credit facility of $41.1 million.




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The Company will continue to monitor the situation and may take further actions that affect our business operations and performance. These actions may result from requirements mandated by federal, state or local authorities or that we determine to be in the best interests of our employees, customers, and shareholders. The situation surrounding COVID-19 remains fluid, and the potential for a material impact on the Company increases the longer the pandemic impacts the level of economic activity in the United States and in other countries. For these reasons, the Company cannot reasonably estimate with any degree of certainty the future impact COVID-19 may have on the Company's results of operations, financial position, and liquidity. See Part II, Item 1A. Risk Factors for further information.

Critical Accounting Policies

Our unaudited interim condensed consolidated financial statements have been prepared in accordance with U.S. GAAP, which requires us to make estimates and assumptions that affect reported amounts. The estimates and assumptions are based on historical experience and on other factors that we believe to be reasonable. Actual results may differ from those estimates. We review these estimates on a periodic basis to ensure reasonableness. Although actual amounts may differ from such estimated amounts, we believe such differences are not likely to be material. For additional detail regarding our critical accounting policies including revenue recognition, goodwill, other intangible assets, and leases, see our discussion for the year ended December 31, 2019 included in the Company's 2019 Annual Report on Form 10-K. There have been no material changes to these policies as of March 31, 2020.

Current Expected Credit Loss (CECL)

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, which requires entities to measure the impairment of certain financial instruments, including trade receivables, based on expected losses rather than incurred losses. The Company adopted the standard and all related ASUs effective January 1, 2020 using a modified-retrospective transition method. The adoption and application of this standard did not have a material impact to the condensed consolidated financial statements. For further discussion, refer to Note 1, Basis of Presentation.

Key Performance Metrics

We regularly review a number of key metrics to evaluate our business, measure progress and make strategic decisions. The measures include Revenue, Gross Profit and Adjusted EBITDA. For additional discussion, see Key Components of Statement of Operations and Non-GAAP Financial Measures sections below.

Key Components of Statement of Operations

Revenue

We generate revenue through the procurement of marketing materials for our clients. Our revenue consists of the prices paid to us by our clients for marketing materials. These prices, in turn, reflect the amounts charged to us by our suppliers plus our gross profit. Our gross profit margin may be fixed by contract or may depend on prices negotiated on a job-by-job basis. Once the client accepts our pricing terms, the selling price is established, and we arrange shipment of the product. The product is shipped directly from our supplier or from our warehouse to a destination specified by our client. The client is invoiced upon shipment or receipt, depending on contract terms, for the product as well as shipping and handling.

We agree to provide our clients with marketing materials that conform to the industry standard of a "commercially reasonable quality," and our suppliers in turn agree to provide us with products of the same quality. In addition, the quotes we execute with our clients include customary industry terms and conditions that limit the amount of our liability for product defects. Product defects have not had a material adverse effect on our results of operations to date.

Cost of Goods Sold and Gross Profit

Our cost of goods sold consists of the price at which we purchase products from our suppliers, facility costs, and personnel costs for creative design services and warehousing. We procure product for our own account and generally take full title and risk of loss upon shipment.

Our gross profit is determined by the selling prices of the product and shipping charges less the cost of the product, direct personnel, warehousing, and shipping and handling costs.




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Operating Expenses and Loss from Operations

Our selling, general and administrative expenses consist of compensation costs for our management team, client engagement personnel, production managers, corporate functions and operational support employees, as well as commissions paid to our account executives. In addition, selling, general and administrative expenses include public company expenses, facilities fees, travel and entertainment expenses, corporate systems fees, and legal and accounting fees.

We accrue for commissions when we recognize the related revenue. Some of our account executives receive a monthly draw to provide them with a more consistent income stream. The cash paid to our account executives in advance of commissions earned is reflected as a prepaid expense on our balance sheet. As our account executives earn commissions, a portion of their commission payment is withheld and offset against their prepaid commission balance, if any.

Non-GAAP Financial Measures

Adjusted EBITDA

Adjusted EBITDA, which represents loss from operations with the addition of depreciation and amortization, stock-based compensation expense, goodwill and long-lived asset impairment charges, restructuring charges, various one-time professional fees, executive search expenses, and other charges itemized in the reconciliation table noted within Note 14, Business Segments, is considered a non-GAAP financial measure under SEC regulations. Loss from operations is the most directly comparable financial measure calculated in accordance with GAAP. The Company presents this measure as supplemental information to help our investors better understand trends in our business over time. Our management team uses Adjusted EBITDA to evaluate the performance of our business. Adjusted EBITDA is not equivalent to any measure of performance required to be reported under GAAP, nor should this data be considered an indicator of our overall financial performance and liquidity. Moreover, the Adjusted EBITDA definition we use may not be comparable to similarly titled measures reported by other companies.

Adjusted Diluted Earnings Per Share

Adjusted diluted earnings per share, which represents net loss, with the addition of exclusive items that are non-recurring to our operating business, divided by the weighted average shares outstanding plus share equivalents that would arise from the exercise of stock options and restricted stock and other contingently issuable shares, is considered a non-GAAP financial measure under SEC regulations. Diluted loss per share is the most directly comparable financial measure calculated in accordance with GAAP. The Company presents this measure as supplemental information to help our investors better understand trends in our business over time. Our management team uses adjusted diluted earnings per share to evaluate the performance of our business. Adjusted diluted earnings per share is not equivalent to any measure of performance required to be reported under GAAP, nor should this data be considered an indicator of our overall financial performance and liquidity. Moreover, the adjusted diluted earnings per share definition we use may not be comparable to similarly titled measures reported by other companies.

Comparison of Three Months Ended March 31, 2020 and 2019

Revenue



Third party revenue by segment for each of the periods presented was as follows
(dollars in thousands):
                                      Three Months Ended March 31,
                              2020      % of Total       2019      % of Total
North America              $ 197,709         75.7 %   $ 188,274         70.5 %
EMEA                          48,210         18.4 %      60,179         22.5 %
LATAM                         15,441          5.9 %      18,758          7.0 %

Revenue from third parties $ 261,360 100.0 % $ 267,211 100.0 %

North America. Revenue increased by $9.4 million, or 5.0%, in the three months ended March 31, 2020 over the corresponding period in 2019. The increase in revenue relates to new business, timing of client orders, as well as continued growth from existing enterprise clients.



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EMEA. Revenue decreased by $12.0 million, or 19.9%, in the three months ended March 31, 2020 over the corresponding period in 2019. The decrease was primarily related to declines in marketing spend as a result of COVID-19 and foreign currency impacts.

LATAM. Revenue decreased by $3.3 million, or 17.7%, in the three months ended March 31, 2020 over the corresponding period in 2019. The decrease was a result of reduced spend with certain clients and declines in marketing spend as a result of COVID-19.

Cost of goods sold

Cost of goods sold decreased by $7.3 million, or 3.5%, in the three months ended March 31, 2020 over the corresponding period in 2019. Cost of goods sold as a percentage of revenue was 75.7% and 76.8% during the three months ended March 31, 2020 and 2019, respectively.

Gross profit margin

Gross profit margin was 24.3% and 23.2% during the three months ended March 31, 2020 and 2019, respectively. The increase was primarily driven by operating efficiencies in North America.

Selling, general and administrative expenses

Selling, general and administrative expenses decreased by $3.9 million, or 7.0%, in the three months ended March 31, 2020 over the corresponding period in 2019. The decrease was driven by several factors, which included the realization of cost savings and restructuring initiatives. As a percentage of revenue, selling, general and administrative expenses also decreased to 19.9% for the three months ended March 31, 2020 compared to 20.9% for the three months ended March 31, 2019.

Depreciation and amortization

Depreciation and amortization expense increased by $0.5 million, or 19.5%, in the three months ended March 31, 2020 over the corresponding period in 2019. The increase is due to additional software development capitalized during the quarter.

Goodwill Impairment

As of March 31, 2020, the Company performed an interim impairment assessment due to a triggering event caused by a sustained decrease in the Company's stock price and lower outlook due to the deterioration in economic conditions caused by COVID-19. Based on the assessment, the Company determined that the enterprise value for the North America reporting unit was less than its carrying value and resulted in a goodwill impairment charge of $7.2 million. Refer to Note 4, Goodwill for further discussion. Restructuring charges

On August 10, 2018, the Company approved a plan to reduce the Company's cost structure while driving value for its clients and stockholders. For the three months ended March 31, 2020 and 2019, we incurred $3.6 million and $3.9 million, respectively, in restructuring charges.

Loss from operations

Loss from operations increased by $2.1 million in the three months ended March 31, 2020 over the corresponding period in 2019. As a percentage of revenue, loss from operations was (0.9)% and (0.1)% during the three months ended March 31, 2020 and 2019, respectively. The increase is primarily attributable to goodwill impairment charges, partially offset by cost reduction efforts across the regions and higher gross profit.

Other expense

Other expense decreased by $2.1 million in the three months ended March 31, 2020 over the corresponding period in 2019. The decrease in expense was primarily driven by the change in fair value of the warrant and derivative liabilities, partially offset by foreign exchange losses and an increase in interest expense.




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Income tax expense

Income tax expense increased by $0.8 million in the three months ended March 31, 2020 over the corresponding period in 2019. Our effective tax rate was 17.6% and 40.9% for the three months ended March 31, 2020 and 2019, respectively. Our effective income tax rate differs from the U.S. federal statutory rate each year due to certain operations that are subject to tax incentives, state and local taxes, valuation allowances, impacts of the Tax Reform Act, and foreign tax rates that are different than the U.S. federal statutory tax rate. In addition, the effective tax rate can be impacted each period by discrete factors and events such as a write-off of a deferred tax asset for stock­based compensation due to the expiration of unexercised stock options and prior year provision to return adjustments.

Net loss

Net loss increased by $0.8 million, or 38.9%, in the three months ended March 31, 2020 over the corresponding period in 2019. Net loss as a percentage of revenue was (1.1)% and (0.8)% during the three months ended March 31, 2020 and 2019, respectively. Net loss as a percentage of gross profit was (4.5)% and (3.3)% during the three months ended March 31, 2020 and 2019, respectively. The increase in net loss is primarily attributable to goodwill impairment charges and foreign exchanges losses, offset by the change in fair value of warrant and derivative liabilities, decrease in operating expenses due to lower commissions expense as a result of restructuring initiatives, bad debt reductions due to collection efforts, and additional cost savings initiatives.

Adjusted EBITDA

Adjusted EBITDA by segment for each of the periods presented was as follows (dollars in thousands):


                          Three Months Ended March 31,
                   2020     % of Total      2019     % of Total
North America   $ 23,640       183.1  %  $ 16,018       216.8  %
EMEA               1,362        10.6  %     2,774        37.5  %
LATAM                428         3.3  %       265         3.6  %
Other(1)         (12,524 )     (97.0 )%   (11,668 )    (157.9 )%
Adjusted EBITDA $ 12,906       100.0  %  $  7,389       100.0  %

(1) "Other" consists of intersegment eliminations, shared service activities, and corporate expenses which are not allocated to the operating segments as management does not consider them in evaluating segment performance.

Comparison of three months ended March 31, 2020 and 2019. Adjusted EBITDA increased by $5.5 million, or 74.7%, in the three months ended March 31, 2020 over the corresponding period in 2019.

North America. Adjusted EBITDA increased by $7.6 million, or 47.6%, in the three months ended March 31, 2020 over the corresponding period in 2019 due to higher revenue and gross margin, along with decreases in selling, general and administrative expenses due to lower commissions expense as a result of restructuring initiatives, and other cost savings during the period.

EMEA. Adjusted EBITDA decreased by $1.4 million, or (50.9)%, in the three months ended March 31, 2020 over the corresponding period in 2019 due to lower revenue, offset by reduced bad debt as a result of collection efforts during the period.

LATAM. Adjusted EBITDA increased by $0.2 million, or 61.5%, in the three months ended March 31, 2020 over the corresponding period in 2019 due to lower headcount and other cost savings initiatives during the period.

Other. Adjusted EBITDA decreased by $0.9 million, or 7.3%, in the three months ended March 31, 2020 over the corresponding period in 2019 primarily due to increased expenses related to temporary professional staff necessary to build out the finance organization and support the Company's remediation efforts, along with increased software development costs during the period.




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Adjusted Diluted Earnings Per Share

Adjusted diluted earnings per share for each of the periods presented was as follows (in thousands, except per share amounts):


                                                      Three Months Ended March 31,
                                                      2020                     2019
Net loss                                      $           (2,840 )     $           (2,044 )
Restructuring charges                                      3,637                    3,934
Professional fees related to control
remediation                                                  264                      365
Change in fair value of warrant and
derivatives                                               (5,640 )                      -
Goodwill impairment                                        7,191                        -
Long-lived asset impairment                                  273                        -
Executive search fees                                          -                       80
Sales and use tax audit                                        -                       25
Income tax effects of adjustments                           (971 )                 (1,024 )
Adjusted net income                           $            1,914       $            1,336

GAAP weighted-average shares outstanding -
diluted                                                   53,474                   51,830
Effect of dilutive securities:
Employee stock options and restricted common
shares                                                       762                       65
Adjusted weighted-average shares outstanding
- diluted                                                 54,236                   51,895
Adjusted diluted earnings per share           $             0.04       $             0.03



Comparison of three months ended March 31, 2020 and 2019. Adjusted diluted earnings per share increased by $0.01 in the three months ended March 31, 2020 over the corresponding period in 2019. The increase was primarily attributable to goodwill impairment and restructuring costs, offset by the change in fair value of warrant and embedded derivatives.

Liquidity and Capital Resources

While uncertainty exists as to the full impact of the COVID-19 pandemic on our liquidity and capital resources, the Company believes it has maintained sufficient liquidity to satisfy our working capital and other funding requirements with internally generated cash flow and, as necessary, cash on hand and borrowings under our revolving credit facility. In order to ensure adequate liquidity under a range of economic scenarios, we are currently evaluating the possibility of securing additional financing, which may include participation in lending programs established under the Coronavirus Aid, Relief, and Economic Security Act.

Cash Flow Summary

The following table presents cash flows for the three months ended March 31, 2020 and 2019, respectively (in thousands):


                                                      Three months ended March 31,
                                                      2020                     2019
Net cash (used in) provided by operating
activities                                    $           (9,745 )     $            5,492
Net cash used in investing activities                     (3,190 )                 (3,345 )
Net cash used in financing activities                     (1,905 )                 (3,095 )



At March 31, 2020, we had $30.8 million of cash and cash equivalents.

Operating Activities. Cash used in operating activities primarily consists of net loss adjusted for certain non-cash items, including depreciation and amortization and share-based compensation and the effect of changes in working capital and other activities. Cash used in operating activities for the three months ended March 31, 2020 was $9.7 million and consisted of net loss of $2.8 million, offset by $8.0 million of non-cash items and $14.9 million used to fund working capital. The working capital changes consisted of a decrease in accounts receivable and unbilled revenue of $17.7 million, an increase in prepaid expenses



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and other assets of $5.3 million, an increase in inventory of $1.3 million, a decrease in accounts payable and accrued expenses and other liabilities of $26.1 million.

Cash provided by operating activities for the three months ended March 31, 2019 was $5.5 million and consisted of a net loss of $2.0 million, offset by $4.0 million of non-cash items and by $3.6 million provided by working capital and other activities. The most significant impact on working capital and other activities consisted of a decrease in inventories of $9.2 million, a decrease in accounts receivable and unbilled revenue of $3.9 million and a decrease in prepaid expenses and other assets of $0.3 million, partially offset by a decrease in accounts payable of $9.2 million and a decrease in accrued expenses and other liabilities of $0.6 million.

Investing Activities. Cash used in investing activities for the three months ended March 31, 2020 and 2019 of $3.2 million and $3.3 million, respectively, was attributable to capital expenditures and software capitalization.

Financing Activities. Cash used in financing activities for the three months ended March 31, 2020 of $1.9 million was primarily attributable to net repayments under the new revolving credit facility of $0.6 million and payments on the term loan of $1.3 million.

Cash used in financing activities for the three months ended March 31, 2019 of $3.1 million was primarily attributable to net repayments under the revolving credit facility of $3.8 million and $0.6 million of payments for debt issuance costs, partially offset by $1.3 million in net short-term secured borrowings.

Revolving Credit Facilities and Long-Term Debt

On July 16, 2019. the Company refinanced its debt, which is further discussed in Note 11, Revolving Credit Facility and in Note 12, Long-Term Debt. The new debt structure provides long-term capital with improved flexibility to support the Company's growth plans. The Company intends to use excess cash from operations to pay off debt and support working capital needs.

The ABL Credit Agreement contains a minimum fixed charge coverage ratio financial covenant that must be maintained when excess availability falls below a specified amount. The Term Loan Credit Agreement includes a minimum fixed charge coverage ratio financial covenant, a maximum total leverage ratio financial covenant, a minimum liquidity financial covenant and a maximum capital expenditures covenant, each of which must be maintained for the periods described in the Term Loan Credit Agreement. The Company is in compliance with all debt covenants in the ABL Credit Agreement and Term Loan Credit Agreement as of March 31, 2020.

In addition, we will continue to utilize cash, in part, to invest in our innovative technology platform, fund acquisitions of or make strategic investments in complementary businesses and expand our sales force. Although we can provide no assurances, we believe that our available cash and cash equivalents and the funds available under our new debt structure will be sufficient to meet our working capital and operating expenditure requirements for the next 12 months. We may find it necessary to obtain additional equity or debt financing in the future.

We earn a portion of our operating income outside the United States, which is deemed to be permanently reinvested in foreign jurisdictions. We do not currently foresee a need to repatriate funds; however, should we require more capital in the United States than is generated by our operations locally or through debt or equity issuances, we could elect to repatriate funds held in foreign jurisdictions. Included in our cash and cash equivalents are amounts held by foreign subsidiaries. We had $29.8 million and $39.9 million foreign cash and cash equivalents as of March 31, 2020 and December 31, 2019, respectively, which are generally denominated in the local currency where the funds are held.

Off-Balance Sheet Arrangements

We do not have any material off-balance sheet arrangements.

Contractual Obligations

There have been no material changes outside the normal course of business in the contractual obligations disclosed in Item 7 to our Annual Report on Form 10-K for the fiscal year ended December 31, 2019, under the caption "Contractual Obligations."




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Forward-Looking Statements

This Quarterly Report on Form 10-Q, including Management's Discussion and Analysis of Financial Condition and Results of Operations, contains words such as "may," "will," "believe," "expect," "anticipate," "intend," "plan," "project," "estimate" and "objective" or the negative thereof or similar terminology concerning the Company's future financial performance, business strategy, plans, goals and objectives. These expressions are intended to identify forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include information concerning our possible or assumed future performance or results of operations and are not guarantees. While these statements are based on assumptions and judgments that management has made in light of industry experience as well as perceptions of historical trends, current conditions, expected future developments and other factors believed to be appropriate under the circumstances, they are subject to risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different. Some of the factors that would cause future results to differ from the recent results or those projected in forward-looking statements include, but are not limited to, the risk factors described in our Annual Report on Form 10-K for the year ended December 31, 2019 and under Item 1A. Risk Factors in this Quarterly Report on Form 10-Q.

Additional Information

We make our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, other reports and information filed with the SEC and amendments to those reports available, free of charge, through our Internet website (http://www.inwk.com) as soon as reasonably practical after we electronically file or furnish such materials to the SEC. In addition, the SEC maintains an Internet website (http://www.sec.gov) that contains reports, proxy and information statements and other information regarding issuers that file electronically.



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