ITAÚ UNIBANCO HOLDING S.A.
CNPJ. 60.872.504/0001-23 | Public Company | NIRE 35300010230 |
Announcement to the Market
Itaú Unibanco Holding S.A ("Company") informs that will make a presentation for investors and shareholders today at the 14th Annual Itaú BBA Conference, in New York. The content of the presentation, including Company's expectations, is based on the information available up to the event and mentioned expectations involves risks, uncertainties and assumptions that may be beyond our control.
Please find attached the presentation slides.
The public provision of these information reinforces our commitment to transparency in our disclosures to the various strategic stakeholders.
São Paulo-SP, May 16, 2019.
ALEXSANDRO BROEDEL
Group Executive Finance Director and Head of Investor Relations
Digital strategy
Candido Bracher | President and CEO Ricardo Guerra | CIO
Itaú Unibanco | May 2019
Customer needs
Does not want to waste time in traffic
MOBILITY
Wants access to nice and easy
LEISURE entertainment
Needs to | |||
communicate with | |||
his/her network | |||
COMMUNICATION | |||
anytime, anywhere | |||
Seeks to have new | |||
experiences and | |||
convenience | |||
TRAVEL | |||
while traveling | |||
Customers expectations have changed.
They demand high-quality experiences rather than just products and services.
FULL SERVICE
Seeks intelligent and integrated solutions (super apps) to make everyday life easier
MUSIC
Wants to listen to their favorite albuns anytime, anywhere
CONSUMING
Wants as many product options as possible to choose from when necessary
The game changer: technology
real customer needs through tech.
AI/ML | BIG DATA ANALYTICS | BIOMETRICS |
CHATBOTS
SMARTPHONE
WEARABLES | CLOUD |
SOCIAL MEDIA
BLOCKCHAIN
Customer ownership is the new rule
Continuously listen to customers and follow up to get their feedback
Act proactively to anticipate needs
Build customer empathy into processes and policies
Act systematically to improve customer experience
Respect customer privacy
Motivate employees to stay engaged
Adapt to customer demands and circumstances in real time
What really matters is to have the customer in the center of everything we do
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Disclaimer
Itaú Unibanco Holding SA published this content on 16 May 2019 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 16 May 2019 13:07:10 UTC