ITAÚ UNIBANCO HOLDING S.A.

CNPJ. 60.872.504/0001-23

Public Company

NIRE 35300010230

Announcement to the Market

Itaú Unibanco Holding S.A ("Company") informs that will make a presentation for investors and shareholders today at the 14th Annual Itaú BBA Conference, in New York. The content of the presentation, including Company's expectations, is based on the information available up to the event and mentioned expectations involves risks, uncertainties and assumptions that may be beyond our control.

Please find attached the presentation slides.

The public provision of these information reinforces our commitment to transparency in our disclosures to the various strategic stakeholders.

São Paulo-SP, May 16, 2019.

ALEXSANDRO BROEDEL

Group Executive Finance Director and Head of Investor Relations

Digital strategy

Candido Bracher | President and CEO Ricardo Guerra | CIO

Itaú Unibanco | May 2019

Customer needs

Does not want to waste time in traffic

MOBILITY

Wants access to nice and easy

LEISURE entertainment

Needs to

communicate with

his/her network

COMMUNICATION

anytime, anywhere

Seeks to have new

experiences and

convenience

TRAVEL

while traveling

Customers expectations have changed.

They demand high-quality experiences rather than just products and services.

FULL SERVICE

Seeks intelligent and integrated solutions (super apps) to make everyday life easier

MUSIC

Wants to listen to their favorite albuns anytime, anywhere

CONSUMING

Wants as many product options as possible to choose from when necessary

The game changer: technology

real customer needs through tech.

AI/ML

BIG DATA ANALYTICS

BIOMETRICS

CHATBOTS

SMARTPHONE

WEARABLES

CLOUD

SOCIAL MEDIA

BLOCKCHAIN

Customer ownership is the new rule

Continuously listen to customers and follow up to get their feedback

Act proactively to anticipate needs

Build customer empathy into processes and policies

Act systematically to improve customer experience

Respect customer privacy

Motivate employees to stay engaged

Adapt to customer demands and circumstances in real time

What really matters is to have the customer in the center of everything we do

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Disclaimer

Itaú Unibanco Holding SA published this content on 16 May 2019 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 16 May 2019 13:07:10 UTC