OVERVIEW


In 2019, we experienced the persistent competitiveness of the airline industry
and were challenged with unexpected revenue headwinds, particularly with an
unusually volatile year in our Latin and Caribbean markets. Even with these
external factors, we managed to generate operating revenue growth of 5.7%
year-over-year. We remain committed to delivering a safe and reliable JetBlue
Experience for our customers and increasing returns for our shareholders. We
believe our continued focus on cost discipline, product innovation and network
enhancements, combined with our commitment to service excellence, will drive our
future success.
2019 Highlights
•We generated $8.1 billion in operating revenue, an increase of $436 million
compared to 2018, primarily due to a 1.4% increase in revenue passengers and a
4.1% increase in average fare.
•Operating expense and operating expense per available seat mile (CASM) for
2019 decreased by 1.3% to $7.3 billion and 7.4% to 11.43 cents, respectively.
Our 2019 and 2018 operating expense included special items of $14 million and
$435 million, respectively, related to the implementation and ratification of
our pilots' collective bargaining agreement, and our Embraer E190 fleet
transition. These special items contributed 0.02 cents and 0.73 cents to our
unit costs in 2019 and 2018, respectively. Excluding fuel and related taxes,
special items, as well as operating expenses related to our non-airline
businesses, our cost per available seat mile (CASM ex-fuel)(1) increased by 0.8%
to 8.44 cents. In recent years, the benefits from our Structural Cost Program
have slowed our unit cost growth.
•In 2019, we reported net income of $569 million, operating income of $800
million, operating margin of 9.9%, and diluted earnings per share of $1.91. This
compares to reported net income of $189 million, operating income of $266
million, operating margin of 3.5%, and diluted earnings per share of $0.60 in
2018.
•Our 2019 and 2018 reported results included the effects of special items.
Adjusting for these one-time items(1), our adjusted net income was $568 million,
operating income was $814 million, and our adjusted operating margin was 10.1%
for 2019. This compares to adjusted net income of $488 million, operating income
of $701 million, and operating margin of 9.2% for 2018. Excluding one-time
items(1), diluted earnings per share were $1.90 and $1.55 for 2019 and 2018,
respectively.
•We generated $1.4 billion in cash from operations. The significant amount of
cash we generated provided the opportunity to pay cash for all of our 2019
aircraft deliveries, buy out the lease of one aircraft, invest in our
infrastructure and customer experience, and execute share repurchases.
Company Initiatives
Balance Sheet
We ended 2019 with unrestricted cash, cash equivalents and short-term
investments of $1.3 billion and undrawn lines of credit of approximately $750
million. In March 2019, Fitch Ratings affirmed our Issuer Default Rating at BB
with a positive outlook. At December 31, 2019, our unrestricted cash, cash
equivalents and short-term investments was approximately 16% of trailing twelve
months revenue. In 2019, we raised $981 million in secured aircraft debt and
repaid $323 million of regularly scheduled debt. During 2019, we acquired
approximately 28.1 million shares of our common stock for approximately $535
million under our share repurchase programs, returning excess capital to our
shareholders. Our adjusted debt to capitalization ratio(1) was 34% at December
31, 2019.
Aircraft and Airport Infrastructure Investments
We placed our first Airbus A321neo aircraft into service in September 2019.
During 2019, we took delivery of six Airbus A321neo aircraft and bought out the
lease on one Airbus A320 aircraft.
We have made significant progress in our cabin restyle program which includes
two iterations. Phase 1 of the program introduced our popular Airbus A321
interior to our Airbus A320 aircraft. Phase 2, which began in early 2019,
includes enhancements to provide our customers with a cabin experience of the
future. It features a new seat design with memory foam cushion comfort and
adjustable headrests, a next generation inflight entertainment system with an
expanded collection of on demand movies, television shows including full seasons
and video content, plus new gaming features, and expanded Fly-Fi® coverage over
water to support our growing network. As of December 31, 2019, Phase 2 of the
restyling program was completed on 31 of our Airbus A320 aircraft, bringing the
total number of restyled aircraft to 51.

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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We continue to introduce self-tagging kiosks to our BlueCities in 2019. Quito,
Ecuador became the 25th self-tagging lobby in our network and the first
international BlueCity with our seamless lobby experience. Self-tagging kiosks
were available at 28 of our BlueCities as of December 31, 2019. These kiosks
reduce wait time for our customers during check-in and allow our crewmembers to
deliver an even more personalized hospitality experience.
Network
As part of our ongoing network initiatives and route optimization efforts, we
continued to make schedule and frequency adjustments throughout 2019. As a
result, we added one new destination to our growing network as well as new
routes and additional frequencies between existing BlueCities.
Outlook for 2020
We plan to add new destinations and route pairings based upon market demand. We
are continuously looking to expand our other ancillary revenue opportunities,
improve our TrueBlue® loyalty program, and deepen our portfolio of commercial
partnerships. As in the past, we intend to continue investing in infrastructure
and product enhancements in 2020, which we believe will enable us to reap future
benefits. We also plan to continue strengthening the balance sheet.
For the full year 2020, we estimate our operating capacity will increase by
approximately 5.5% to 7.5% over 2019 with the expected delivery of eleven Airbus
A321neo aircraft and our first Airbus A220 aircraft. We are expecting our 2020
cost per available seat mile, excluding aircraft fuel and related taxes,
operating expenses related to other non-airline businesses, and special items
(CASM ex-fuel)(1) to decrease by between approximately (2.0)% to 0.0%
year-over-year, carrying forward our achievements from 2019. We expect our CASM
ex-fuel growth to be lower in the second half of 2020 driven by the timing of
our capacity growth.
We plan to offset carbon dioxide emissions from jet fuel for all domestic
flights beginning in July 2020. We anticipate contributing to emissions
reduction projects around the globe which aim to reduce the amount of greenhouse
gas in the atmosphere in at least one of three ways: avoiding greenhouse gas
emissions in favor of renewable sources, removing emissions from the atmosphere,
and destroying emissions when possible. In addition, we also plan to start
flying with sustainable aviation fuel in mid-2020 on flights from San Francisco
International Airport.
In October 2019, the Office of the U.S. Trade Representative announced a 10%
tariff on new commercial aircraft and related parts imported from certain
European Union member states, which include aircraft and other parts we are
already contractually obligated to purchase, including those noted above. In
February 2020, the U.S. Trade Representative announced an increase in the tariff
to 15% which will become effective in March 2020. We are working with our
business partners, including Airbus, to evaluate the potential financial and
operational impact of these announcements on our future aircraft deliveries. The
imposition of the tariff could substantially increase the cost of new Airbus
aircraft and parts. Continued imposition of the tariff, including continued
escalation of the tariff, could adversely affect our aircraft supply chain,
growth plans, and our business.



(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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RESULTS OF OPERATIONS
2019 Compared to 2018
Overview
We reported net income of $569 million, operating income of $800 million and
operating margin of 9.9% for the year ended December 31, 2019. This compares to
net income of $189 million, operating income of $266 million, and operating
margin of 3.5% for the year ended December 31, 2018. Diluted earnings per share
were $1.91 for 2019 compared to $0.60 for 2018.
Our 2019 and 2018 reported results included the effects of special items.
Adjusting for these one-time items(1), our adjusted net income was $568 million,
operating income was $814 million, and our adjusted operating margin was 10.1%
for 2019. This compares to adjusted net income of $488 million, operating income
of $701 million, and operating margin of 9.2% for 2018. Excluding one-time
items(1), diluted earnings per share were $1.90 and $1.55 for 2019 and 2018,
respectively.
Operating Revenues
(revenues in millions; percent changes                                 Year-over-Year Change
based on unrounded numbers)                 2019          2018            $              %
Passenger revenue                        $   7,786     $   7,381           405            5.5
Other revenue                                  308           277            31           11.0
Operating revenues                       $   8,094     $   7,658           436            5.7

Average fare                             $  182.23     $  175.11          7.12            4.1
Yield per passenger mile (cents)             14.52         14.53         (0.01 )         (0.1 )
Passenger revenue per ASM (cents)            12.20         12.33         (0.13 )         (1.1 )
Operating revenue per ASM (cents)            12.68         12.79         (0.11 )         (0.9 )
Average stage length (miles)                 1,140         1,096            44            4.0
Revenue passengers (thousands)              42,728        42,150           578            1.4

Revenue passenger miles (millions) 53,617 50,790 2,827

            5.6
Available seat miles (ASMs) (millions)      63,841        59,881         3,960            6.6
Load factor                                   84.0 %        84.8 %                       (0.8 ) pts


Passenger revenue accounted for 96.2% of our total operating revenue for the
year ended December 31, 2019. In addition to seat revenue, passenger revenue
includes revenue from our ancillary product offerings such as Even More® Space.
Revenue generated from international routes, including Puerto Rico, accounted
for 30.4% of our passenger revenue in 2019. Passenger revenue, including certain
ancillary fees directly related to passenger tickets, is recognized when the
transportation is provided. Passenger revenue from unused tickets and passenger
credits are recognized in proportion to flown revenue based on estimates of
expected expiration or when the likelihood of the customer exercising his or her
remaining rights becomes remote. We measure capacity in terms of available seat
miles, which represents the number of seats available for passengers multiplied
by the number of miles the seats are flown. Yield, or the average amount one
passenger pays to fly one mile, is calculated by dividing Passenger revenue by
Revenue passenger miles. We attempt to increase Passenger revenue primarily by
increasing our yield per flight which produces higher revenue per available seat
mile. Our objective is to optimize our fare mix to increase our overall average
fare while continuing to provide our customers with competitive fares.
In 2019, the increase in Passenger revenue was mainly attributable to a 1.4%
increase in revenue passengers and a 4.1% increase in average fare. Fee revenue
increased by $76 million as a result of changes in our baggage and change fee
policies. Our largest ancillary product remains the Even More® Space seats,
generating approximately $301 million in revenue, an increase of 10% compared to
2018.
Other revenue is primarily comprised of the marketing component of the sales of
our TrueBlue® points. It also includes revenue from the sale of vacations
packages, ground handling fees received from other airlines, and rental income.


(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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Operating Expenses
(in millions; per ASM data
in cents; percentages                                  Year-over-Year Change                per ASM
based on unrounded
numbers)                       2019        2018          $              %          2019      2018     % Change
Aircraft fuel and related
taxes                        $ 1,847     $ 1,899         (52 )          (2.7 )     2.89      3.17        (8.8 )
Salaries, wages and
benefits                       2,320       2,044         276            13.5       3.64      3.41         6.5
Landing fees and other
rents                            474         462          12             2.6       0.74      0.77        (3.7 )
Depreciation and
amortization                     525         469          56            12.1       0.82      0.78         5.2
Aircraft rent                     99         104          (5 )          (5.1 )     0.16      0.17       (11.0 )
Sales and marketing              290         294          (4 )          (1.1 )     0.46      0.49        (7.3 )
Maintenance, materials and
repairs                          619         625          (6 )          (1.0 )     0.97      1.04        (7.2 )
Other operating expenses       1,106       1,060          46             4.2       1.73      1.78        (2.2 )
Special items                     14         435        (421 )         

(96.7 ) 0.02 0.73 (96.9 ) Total operating expenses $ 7,294 $ 7,392 (98 ) (1.3 ) 11.43 12.34 (7.4 )




Aircraft Fuel and Related Taxes
Aircraft fuel and related taxes represented 25% of our total operating expenses
in 2019 compared to 26% in 2018. The average fuel price decreased 6.7% in 2019
to $2.09 per gallon. This was partially offset by a 4.3% increase in our fuel
consumption of approximately 36 million gallons. Additional fuel consumption was
mainly due to our increase in the average number of operating aircraft. Based on
our expected fuel volume for 2020, a 10% per gallon increase in the cost of
aircraft fuel would increase our annual fuel expense by approximately $192
million.
We recognized fuel hedge losses of $5 million and $2 million, in 2019 and 2018,
respectively. These losses were recorded in Aircraft fuel and related taxes. We
are unable to predict the potential loss from hedge accounting, which is
determined on a derivative-by-derivative basis, due to the volatility in the
forward markets for these commodities.
Salaries, Wages and Benefits
Salaries, wages and benefits represented 32% of our total operating expenses in
2019 compared to 28% in 2018. The increase in salaries, wages and benefits was
primarily driven by the incremental costs of the new pilots' collective
bargaining agreement which became effective on August 1, 2018. Our crewmember
headcount also increased year-over-year. During 2019, the average number of
full-time equivalent crewmembers increased by 4% and the average tenure of our
crewmembers was 7 years. We expect the increasing tenure of our crewmembers,
rising healthcare costs, and efforts to maintain competitiveness in our overall
compensation packages to continue to pressure our costs in 2020.
Landing Fees and Other Rents
Landing fees and other rents include landing fees, which are at premium rates in
the heavily trafficked northeast corridor of the U.S. where approximately 76% of
our operations resided in 2019. Other rents primarily consist of rent for
airports in our BlueCities. Landing fees and other rents increased $12 million,
or 2.6%, in 2019 primarily due to our increased number of departures.
Depreciation and Amortization
Depreciation and amortization primarily include depreciation for our owned and
finance leased aircraft, engines, and inflight entertainment systems.
Depreciation and amortization increased $56 million, or 12.1%, primarily driven
by a 2.8% increase in the average number of aircraft operating in 2019 compared
to the same period in 2018. We placed five Airbus A321 aircraft into service and
bought out the lease of one Airbus A320 aircraft in 2019. In addition, we also
completed the cabin restyle on 42 Airbus A320 aircraft.
Maintenance, Materials and Repairs
Maintenance, materials and repairs are generally expensed when incurred unless
covered by a long-term flight hour services contract. The average age of our
aircraft in 2019 was 10.6 years which is relatively young compared to our
competitors. However, as our fleet ages our maintenance costs will increase
significantly, both on an absolute basis and as a percentage of our unit costs,
as older aircraft require additional, more expensive repairs over time. We had
an average of 6.8 additional total operating aircraft in 2019 compared to 2018.

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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In 2019, Maintenance, materials and repairs decreased by $6 million, or 1.0%
compared to 2018. The decrease is attributable to lower cost structures achieved
through the Structural Cost Program and timing of heavy maintenance visits.
Other Operating Expenses
Other operating expenses consist of the following categories: outside services
(including expenses related to fueling, ground handling, skycap, security, and
janitorial services), insurance, personnel expenses, professional fees, onboard
supplies, shop and office supplies, bad debts, communication costs, and taxes
other than payroll and fuel taxes.
In 2019, Other operating expenses increased by $46 million, or 4.2%, compared to
2018, primarily due to an increase in airport services and passenger onboard
supplies resulting from an increased number of departures and customers flown.
Special Items
Special items in 2019 consisted of $6 million of one-time costs related to the
Embraer E190 fleet transition and $8 million of one-time costs related to the
implementation of our pilots' collective bargaining agreement. Special items in
2018 consisted of $362 million of impairment and one-time costs related to the
Embraer E190 fleet transition, and $73 million of one-time costs related to the
ratification of our pilots' collective bargaining agreement.
Income Taxes
Our effective tax rate was 25.9% in 2019, compared to 13.9% in 2018. Our 2018
effective tax rate included a benefit of $28 million related to implementation
of various provisions of the Tax Cuts and Jobs Act of 2017. We estimate that our
underlying tax rate in 2020 will be approximately 26%.

2018 Compared to 2017
Overview
We reported net income of $189 million, operating income of $266 million and
operating margin of 3.5% for the year ended December 31, 2018. This compares to
net income of $1.1 billion, operating income of $973 million and operating
margin of 13.9% for the year ended December 31, 2017. Diluted earnings per share
were $0.60 for 2018 compared to $3.45 for 2017.
Our 2018 and 2017 reported results included the effects of special items and the
implementation of the Tax Cuts and Jobs Act of 2017. Adjusting for these
one-time items(1), our net income was $488 million, operating income was $701
million, and our adjusted operating margin was 9.2%. for 2018. This compares to
adjusted net income of $576 million, operating income of $973 million, and
operating margin of 13.9% for 2017. Excluding one-time items(1), diluted
earnings per share were $1.55 and $1.74 for 2018 and 2017, respectively.
Operating Revenues
(revenues in millions; percent changes                                    Year-over-Year Change
based on unrounded numbers)                  2018          2017               $               %
Passenger revenue                         $   7,381     $   6,761               620             9.2
Other revenue                                   277           251                26            10.5
Operating revenues                        $   7,658     $   7,012               646             9.2

Average fare                              $  175.11     $  168.88     $        6.23             3.7
Yield per passenger mile (cents)              14.53         14.31              0.22             1.5
Passenger revenue per ASM (cents)             12.33         12.07              0.26             2.1
Operating revenue per ASM (cents)             12.79         12.52              0.27             2.1
Average stage length (miles)                  1,096         1,072                24             2.2
Revenue passengers (thousands)               42,150        40,038             2,112             5.3
Revenue passenger miles (millions)           50,790        47,240             3,550             7.5

Available seat miles (ASMs) (millions) 59,881 56,007


  3,874             6.9
Load factor                                    84.8 %        84.3 %                             0.5 pts


(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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Passenger revenue accounted for over 96.4% of our total operating revenues for
the year ended December 31, 2018. In addition to seat revenue, passenger revenue
includes revenue from our ancillary product offerings such as Even More® Space.
Revenue generated from international routes, including Puerto Rico, accounted
for 29.7% of our passenger revenue in 2018. Passenger revenue, including certain
ancillary fees directly related to passenger tickets, is recognized when the
transportation is provided. Passenger revenue from unused tickets and passenger
credits are recognized in proportion to flown revenue based on estimates of
expected expiration or when the likelihood of the customer exercising his or her
remaining rights becomes remote. We measure capacity in terms of available seat
miles, which represents the number of seats available for passengers multiplied
by the number of miles the seats are flown. Yield, or the average amount one
passenger pays to fly one mile, is calculated by dividing Passenger revenue by
Revenue passenger miles. We attempt to increase Passenger revenue primarily by
increasing our yield per flight which produces higher Revenue per available seat
mile. Our objective is to optimize our fare mix to increase our overall average
fare while continuing to provide our customers with competitive fares.
In 2018, the increase in Passenger revenue was mainly attributable to a 5.3%
increase in revenue passengers and a 3.7% increase in average fare. Fee revenue
increased by $60 million as a result of changes in our baggage and change fee
policies. Our largest ancillary product was Even More® Space, generating
approximately $274 million in revenue, an increase of over 14% compared to 2017.
Other revenue is primarily comprised of the marketing component of the sales of
our TrueBlue® points. It also includes revenue from the sale of vacations
packages, ground handling fees received from other airlines, and rental income.
Operating Expenses

(in millions; per ASM data in                             Year-over-Year Change                per ASM
cents; percentages based on
unrounded numbers)                2018        2017             $             %       2018      2017     % Change
Aircraft fuel and related
taxes                           $ 1,899     $ 1,363             536          39.4    3.17      2.43        30.4
Salaries, wages and benefits      2,044       1,887             157           8.3    3.41      3.37         1.3
Landing fees and other rents        462         438              24           5.4    0.77      0.78        (1.4 )
Depreciation and amortization       469         424              45          10.5    0.78      0.76         3.3
Aircraft rent                       104         102               2           2.6    0.17      0.18        (4.0 )
Sales and marketing                 294         271              23           8.4    0.49      0.49         1.4
Maintenance, materials and
repairs                             625         622               3           0.5    1.04      1.11        (6.0 )
Other operating expenses          1,060         932             128          13.7    1.78      1.66         6.3
Special items                       435           -             435             -    0.73         -           -
Total operating expenses        $ 7,392     $ 6,039           1,353          22.4   12.34     10.78        14.5


Aircraft Fuel and Related Taxes
Aircraft fuel and related taxes represented 26% of our total operating expenses
in 2018 compared to 23% in 2017. The average fuel price increased 30.2% in 2018
to $2.24 per gallon. This was coupled with an increase in our fuel consumption
of approximately 57 million gallons. Additional fuel consumption was mainly due
to our increase in the average number of operating aircraft.
In 2018, we recognized fuel hedge losses of $2 million compared to $15 million
of fuel hedge gains in 2017 and these were recorded in Aircraft fuel and related
taxes.
Salaries, Wages and Benefits
Salaries, wages and benefits represented approximately 28% of our total
operating expenses in 2018 compared to 31% in 2017. The increase in salaries,
wages and benefits was primarily driven by the incremental costs of the new
pilots' collective bargaining agreement which became effective on August 1,
2018. Our crewmember headcount also increased year-over-year. During 2018, the
average number of full-time equivalent crewmembers increased by 4% and the
average tenure of our crewmembers was 7 years.
Our profit sharing is calculated as 10% of adjusted pre-tax income excluding
special items, and reduced by Retirement Plus contributions. Profit sharing
decreased by $38 million in 2018 compared to 2017, primarily driven by higher
fuel prices which negatively impacted our adjusted pre-tax income.

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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Landing Fees and Other Rents
Landing fees and other rents include landing fees, which are at premium rates in
the heavily trafficked northeast corridor of the U.S. where approximately 75% of
our operations resided in 2018. Other rents primarily consisted of rent for
airports in our BlueCities. Landing fees and other rents increased $24 million,
or 5.4%, in 2018 primarily due to our increased number of departures.
Depreciation and Amortization
Depreciation and amortization primarily include depreciation for our owned and
finance leased aircraft, engines, and inflight entertainment systems.
Depreciation and amortization increased $45 million, or 10.5%, primarily driven
by a 5.7% increase in the average number of aircraft operating in 2018 compared
to 2017.
Maintenance, Materials and Repairs
Maintenance, materials and repairs are generally expensed when incurred unless
covered by a long-term flight hour services contract. The average age of our
aircraft in 2018 was 9.8 years which was relatively young compared to our
competitors. We had an average of 13.3 additional total operating aircraft in
2018 compared to 2017.
In 2018, Maintenance, materials and repairs increased by $3 million, or 0.5%
compared to 2017. The marginal increase was primarily driven by a change in the
pricing structure of our Airbus A320 engine maintenance program which became
effective in September 2017 and the timing of engine overhauls.
Other Operating Expenses
Other operating expenses consist of the following categories: outside services
(including expenses related to fueling, ground handling, skycap, security, and
janitorial services), insurance, personnel expenses, professional fees, onboard
supplies, shop and office supplies, bad debts, communication costs, and taxes
other than payroll and fuel taxes.
In 2018, Other operating expenses increased by $128 million, or 13.7%, compared
to 2017, primarily due to an increase in airport services and passenger onboard
supplies resulting from an increased number of passengers flown and additional
Mint® offerings.
Special Items
Special items in 2018 consisted of $362 million of impairment and one-time
transition costs related to our Embraer E190 fleet exit, and $73 million of
one-time costs related to the ratification of our pilots' collective bargaining
agreement.
Income Taxes
Our effective tax rate was 13.9% in 2018, compared to a benefit of 24.2% in
2017. Our 2018 and 2017 effective tax rates included a benefit of $28 million
related to implementation of various provisions of the Tax Cuts and Jobs Act of
2017, or The Act, and $564 million benefit in 2017 related to the remeasurement
of our deferred taxes at the time The Act was enacted.

LIQUIDITY AND CAPITAL RESOURCES
The airline business is capital intensive. Our ability to successfully execute
our profitable growth plans is largely dependent on the continued availability
of capital on attractive terms. In addition, our ability to successfully operate
our business depends on maintaining sufficient liquidity. We believe we have
adequate resources from a combination of cash and cash equivalents, investment
securities on-hand, and two available lines of credit. Additionally, our
unencumbered assets could be an additional source of liquidity, if necessary.
We believe a healthy liquidity position is a crucial element of our ability to
weather any part of the economic cycle while continuing to execute on our plans
for profitable growth and increased returns. Our goal is to continue to be
diligent with our liquidity, maintaining financial flexibility, and allowing for
prudent capital spending.
As of December 31, 2019, we had unrestricted cash and cash equivalents of $959
million and short-term investments of $369 million. We believe our current level
of unrestricted cash, cash equivalents and short-term investments of
approximately 16% of trailing twelve months revenue, combined with our
approximately $750 million in available lines of credit and our portfolio of
unencumbered assets, provides us with a strong liquidity position. We believe we
have taken several important steps during 2019 in solidifying our strong balance
sheet and overall liquidity position. Our adjusted debt to capitalization
ratio(1) at December 31, 2019 was 34%.

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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Analysis of Cash Flows
We had unrestricted cash and cash equivalents of $959 million as of December 31,
2019. This compares to $474 million and $303 million as of December 31, 2018 and
2017, respectively. We held both short and long-term investments in 2019, 2018
and 2017. Our short-term investments totaled $369 million as of December 31,
2019 compared to $413 million and $390 million as of December 31, 2018 and 2017,
respectively. Our long-term investments totaled $3 million as of December 31,
2019 compared to $3 million and $2 million as of December 31, 2018 and 2017,
respectively.
Operating Activities
Cash flows provided by operating activities totaled approximately $1.4 billion
in 2019, compared to $1.2 billion and $1.4 billion in 2018 and 2017,
respectively. There was a $249 million increase in cash flows from operating
activities in 2019 compared to 2018 principally driven by an increase in
operating margin. The $179 million decrease in cash flows from operations in
2018 compared to 2017 was primarily due to lower earnings principally driven by
an increase in aircraft fuel expenses, partially offset by higher operating
revenues. We rely primarily on cash flows from operations to provide working
capital for current and future operations.
Investing Activities
During 2019, capital expenditures related to our purchase of flight equipment
included $478 million for the purchase of six new Airbus A321neo aircraft and
the buyout of one Airbus A320 aircraft lease, $224 million for flight equipment
deposits, $249 million for flight equipment work-in-progress, and $48 million
for spare part purchases. Other property and equipment capital expenditures
included ground equipment purchases and facilities improvements for $158
million. Investing activities also included the net purchase of $40 million in
investment securities.
During 2018, capital expenditures related to our purchase of flight equipment
included $519 million for the purchase of 10 new Airbus A321 aircraft and the
buyout of two aircraft leases, $206 million for flight equipment deposits, $163
million for flight equipment work-in-progress, and $130 million for spare part
purchases. Other property and equipment capital expenditures included ground
equipment purchases and facilities improvements for $97 million. Investing
activities also included the net purchase of $28 million in investment
securities.
During 2017, capital expenditures related to our purchase of flight equipment
included $759 million for the purchase of 16 new Airbus A321 aircraft, and the
buyout of three aircraft leases, $128 million for flight equipment deposits,
$156 million for flight equipment work-in-progress, and $61 million for spare
part purchases. Other property and equipment capital expenditures included
ground equipment purchases and facilities improvements for $98 million.
Investing activities also included the net purchase of $236 million in
investment securities.
We currently anticipate 2020 capital expenditures to be between $1.35 billion
and $1.55 billion.
Financing Activities
Financing activities during 2019 consisted of the net issuance of $981 million
of debt, $764 million of which relates to the offering of our Enhanced Equipment
Trust Certificates, Series 2019-1 ("2019-1 EETC") in November, partially offset
by the scheduled repayment of $323 million in debt and finance lease
obligations. In addition, we acquired $542 million in treasury shares of which
$535 million related to our accelerated share repurchases during 2019. During
this period, we received $51 million in proceeds from the issuance of stock
related to employee share-based compensation.
Financing activities during 2018 consisted of the net issuance of $687 million
of debt partially offset by the scheduled repayment of $222 million relating to
debt and finance lease obligations. In addition, we acquired $382 million in
treasury shares of which $375 million related to our accelerated share
repurchases during 2018. During this period, we received $48 million in proceeds
from the issuance of stock related to employee share-based compensation.
Financing activities during 2017 consisted of the scheduled repayment of $194
million relating to debt and finance lease obligations. In addition, we acquired
$390 million in treasury shares of which $380 million related to our accelerated
share repurchases during 2017. During this period, we received $48 million in
proceeds from the issuance of stock related to employee share-based
compensation.
In the future we may issue, in one or more offerings, debt securities,
pass-through certificates, common stock, preferred stock, and/or other
securities.
In March 2019, we filed an automatic shelf registration statement with the SEC.
Under this shelf registration statement, we may offer and sell from time to time
common stock, preferred stock, debt securities, depositary shares, warrants,
stock purchase contracts, stock purchase units, subscription rights, and
pass-through certificates. We may utilize this shelf registration statement, or
a replacement filed with the SEC, in the future to raise capital to fund the
continued development of our products

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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and services, the commercialization of our products and services, to repay
indebtedness, or for other general corporate purposes.
None of our lenders or lessors are affiliated with us.
Capital Resources
We have been able to generate sufficient funds from operations to meet our
working capital requirements and we have historically paid cash or financed our
aircraft through either secured debt or lease financing. Approximately 50% of
our property and equipment is pledged as security under various loan
arrangements. We believe our current level of unrestricted cash, cash
equivalents, and short-term investments, combined with our available lines of
credit and portfolio of unencumbered assets provide us with a strong liquidity
position.
Dependent on market conditions, we anticipate using a mix of cash and debt
financing for our expected aircraft deliveries in 2020. To the extent we cannot
secure financing on terms we deem attractive, we may be required to pay in cash,
further modify our aircraft acquisition plans, or incur higher than anticipated
financing costs. Although we believe debt and/or lease financing should be
available to us if needed, we cannot give assurances we will be able to secure
financing on terms attractive to us, if at all.
Working Capital
We had a working capital deficit of $877 million as of December 31, 2019
compared to a deficit of $1.1 billion as of December 31, 2018. Working capital
deficits can be customary in the airline industry since air traffic liability is
classified as a current liability.
In 2012, we entered into a revolving line of credit with Morgan Stanley for up
to approximately $200 million. This line of credit is secured by a portion of
our investment securities held by Morgan Stanley and the borrowing amount may
vary accordingly. This line of credit bears interest at a floating rate based
upon the London Interbank Offered Rate, or LIBOR, plus a margin. We did not
borrow under this facility in 2019 or 2018 and the line was undrawn as of
December 31, 2019.
In August 2019, we amended and restated our revolving Credit and Guaranty
Agreement with Citibank N.A. as the administrative agent. The amendment
increased our borrowing capacity by $125 million to $550 million and extended
the term of the facility through August 2023. Borrowings under the Credit and
Guaranty Agreement bear interest at a variable rate equal to LIBOR, plus a
margin. The Amended and Restated Facility is secured by Slots at JFK, LaGuardia,
and Reagan National, and certain other assets. Slots are rights to take-off or
land at a specific airport during a specific time period and are a means by
which airport capacity and congestion can be managed. The Credit and Guaranty
Agreement includes customary covenants that require us to maintain certain
minimum balances in unrestricted cash, cash equivalents, and unused commitments
available under revolving credit facilities. In addition, the covenants restrict
our ability to, among other things, dispose of certain collateral, or merge,
consolidate, or sell assets. During 2019 and 2018, we did not borrow on this
facility and the line was undrawn as of December 31, 2019.
We expect to meet our obligations as they become due through available cash,
investment securities, and internally generated funds, supplemented as necessary
by financing activities, as they may be available to us. We expect to generate
positive working capital through our operations. However, we cannot predict what
the effect on our business might be from the extremely competitive environment
we are operating in or from events beyond our control, such as volatile fuel
prices, economic conditions, weather-related disruptions, the spread of
infectious diseases, the impact of airline bankruptcies, restructurings or
consolidations, U.S. military actions, or acts of terrorism. We believe there is
sufficient liquidity available to us to meet our cash requirements for at least
the next 12 months.
Debt and Finance Leases
As part of our efforts to effectively manage our balance sheet and improve
return on invested capital, or ROIC, we expect to continue to actively manage
our debt balances. Our approach to debt management includes managing the mix of
fixed versus floating rate debt, annual maturities of debt, and the weighted
average cost of debt. Additionally, our unencumbered assets allow some
flexibility in managing our cost of debt and capital requirements.


(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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CONTRACTUAL OBLIGATIONS
Our contractual obligations at December 31, 2019 include the following (in
billions):

                                                              Payments due in
                             Total       2020        2021        2022        2023        2024        Thereafter

Debt and finance lease
obligations(1)             $   2.7     $   0.4     $   0.4     $   0.4     $   0.3     $   0.2     $        1.0
Operating lease
obligations                    1.1         0.1         0.1         0.1         0.1         0.1              0.6
Flight equipment
purchase obligations(2)        7.8         1.1         1.5         1.3         1.7         1.6              0.6
Other obligations(3)           2.6         0.3         0.3         0.3         0.3         0.4              1.0
Total                      $  14.2     $   1.9     $   2.3     $   2.1     $   2.4     $   2.3     $        3.2



(1)   Includes actual interest and estimated interest for floating-rate debt
      based on December 31, 2019 rates.


(2)   Amounts represent obligations based on the current delivery schedule set

forth in our Airbus order book as of December 31, 2019. Due to production

delays, we only took delivery of six A321neo aircraft in 2019 with the

remaining seven to be delivered beyond their contractual delivery year. The

committed expenditures for these seven backlogged A321neo aircraft are not

included in the amounts above due to uncertainties in the timing of these

deliveries.

(3) Amounts include noncancelable commitments for the purchase of goods and

services.




The interest rates are fixed for $2.2 billion of our debt and finance lease
obligations, with the remaining $0.2 billion having floating interest rates. The
floating interest rates adjust either quarterly or semi-annually based on LIBOR.
The weighted average maturity of all of our debt was eight years as of
December 31, 2019.
As of December 31, 2019, we believe we were in compliance with the covenants of
our debt and lease agreements and approximately 50% of our owned property and
equipment were pledged as security under various loan agreements.
As of December 31, 2019, we had operating lease obligations for 41 aircraft with
lease terms that expire between 2020 and 2026. Our aircraft lease agreements
contain termination provisions which include standard maintenance and return
conditions. Our policy is to record these lease return conditions when they are
probable and the costs can be estimated. We also lease airport terminal space
and other airport facilities in each of our markets, as well as office space and
other equipment. We have approximately $26 million of restricted assets pledged
under standby letters of credit related to certain of our leases which will
expire at the end of the related leases. As of December 31, 2019, the average
age of our operating fleet was 10.6 years.
Our firm aircraft order book as of December 31, 2019 was as follows:
Year    Airbus A321neo   Airbus A220   Total
2019          7               -          7
2020          14              1         15
2021          17              6         23
2022          15              8         23
2023          14             19         33
2024          12             22         34
2025          -              12         12
2026          -               2          2
Total         79             70         149


The table above represents the current delivery schedule set forth in our Airbus
order book as of December 31, 2019. In October 2018 and May 2019, we received
notice from Airbus of anticipated delivery delays of the A321neo aircraft. Due
to these delays, we only took delivery of six A321neo aircraft in 2019 with the
remaining seven to be delivered beyond their contractual delivery year. We
expect to take delivery of a maximum of 11 A321neo aircraft in 2020.

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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Committed expenditures for our firm aircraft and spare engines include estimated
amounts for contractual price escalations and predelivery deposits. We expect to
meet our predelivery deposit requirements for our aircraft by paying cash or by
using short-term borrowing facilities for deposits generally required six to
24 months prior to delivery. Any predelivery deposits paid by the issuance of
notes are fully repaid at the time of delivery of the related aircraft.
Our Terminal at JFK, T5, is governed by a lease agreement we entered into with
the PANYNJ in 2005. We are responsible for making various payments under the
lease. This includes ground rents for the terminal site which began at the time
of the lease execution in 2005 and facility rents commenced in October 2008 upon
our occupancy of T5. The facility rents are based on the number of passengers
enplaned out of the terminal, subject to annual minimums. The PANYNJ reimbursed
us for construction costs of this project in accordance with the terms of the
lease, except for approximately $76 million in leasehold improvements provided
by us. In 2013, we amended this lease to include additional ground space for our
international arrivals facility, T5i, which we opened in November 2014. Minimum
ground and facility rents at JFK totaling $788 million are included in the
commitments table above as operating lease obligations.
We enter into individual employment agreements with each of our non-unionized
FAA-licensed crewmembers, inspectors, and air traffic controllers. Each
employment agreement is for a term of five years and automatically renews for an
additional five-year term unless the crewmember is terminated for cause or the
crewmember elects not to renew it. Pursuant to these agreements, these
crewmembers can only be terminated for cause. In the event of a downturn in our
business requiring a reduction in flying and related work hours, we are
obligated to pay these crewmembers a guaranteed level of income and to continue
their benefits. As we are not currently obligated to pay this guaranteed income
and benefits, no amounts related to these guarantees are included in the
contractual obligations table above.

OFF-BALANCE SHEET ARRANGEMENTS
Although some of our aircraft lease arrangements are with variable interest
entities, as defined by the Consolidations topic of the Codification, none of
them require consolidation in our financial statements. The decision to finance
these aircraft through operating leases rather than through debt was based on an
analysis of the cash flows and tax consequences of each financing alternative
and a consideration of liquidity implications. We are responsible for all
maintenance, insurance, and other costs associated with operating these
aircraft. However, we are not obligated to provide any residual value or other
guarantees to our lessors.
We have determined that we hold a variable interest in, but are not the primary
beneficiary of, certain pass-through trusts. The beneficiaries of these
pass-through trusts are the purchasers of equipment notes issued by us to
finance the acquisition of aircraft. Each trust maintains a liquidity facility
whereby a third party agrees to make payments sufficient to pay up to 18 months
of interest on the applicable certificates if a payment default occurs.
We have also made certain guarantees and indemnities to other unrelated parties
that are not reflected on our consolidated balance sheets, which we believe will
not have a significant impact on our results of operations, financial condition
or cash flows. We have no other off-balance sheet arrangements. See Notes 3, 4,
and 12 to our consolidated financial statements for a more detailed discussion
of our variable interests and other contingencies, including guarantees and
indemnities.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES
The preparation of our consolidated financial statements in conformity with
generally accepted accounting principles in the United States, or GAAP, requires
management to adopt accounting policies as well as make estimates and judgments
to develop amounts reported in our financial statements and accompanying notes.
We maintain a thorough process to review the application of our accounting
policies and to evaluate the appropriateness of the estimates that are required
to prepare our financial statements. We believe our estimates and judgments are
reasonable; however, actual results and the timing of recognition of such
amounts could differ from those estimates. In addition, estimates routinely
require adjustment based on changing circumstances and the receipt of new or
better information.
Critical accounting policies and estimates are defined as those that are
reflective of significant judgments and uncertainties that could potentially
result in materially different results under different assumptions and
conditions. The policies and estimates discussed below have been reviewed with
our independent registered public accounting firm and with the Audit Committee
of our Board of Directors. For a discussion of these and other significant
accounting policies, see Note 1 to our consolidated financial statements.

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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Passenger Revenue
Ticket sales and the fees collected for related ancillary services are initially
deferred in air traffic liability. Air traffic liability represents tickets sold
but not yet flown, credits which can be used for future travel, and a portion of
the liability related to our TrueBlue® loyalty program. We allocate the
transaction price to each performance obligation identified in a passenger
ticket on a relative standalone basis. Passenger revenue, including certain
ancillary fees directly related to passenger tickets, is recognized when the
transportation is provided. Taxes that we are required to collect from our
customers, including foreign and U.S. federal transportation taxes, security
taxes, and airport facility charges, are excluded from passenger revenue. Those
taxes and fees are recorded as a liability upon collection and are relieved from
the liability upon remittance to the applicable governmental agency.
The majority of the tickets we sell are non-refundable. Non-refundable fares may
be canceled prior to the scheduled departure date for a credit for future
travel. Refundable fares may be canceled at any time prior to the scheduled
departure date. Failure to cancel a refundable fare prior to departure will
result in the cancellation of the original ticket and an issuance of a credit
for future travel. Passenger credits can be used for future travel up to a year
from the date of issuance. Passenger breakage revenue from unused tickets and
passenger credits will be recognized in proportion to flown revenue based on
estimates of expected expiration when the likelihood of the customer exercising
his or her remaining rights becomes remote. Breakage revenue consists of
non-refundable tickets that remain unused past the departure date, have
continued validity, and are expected to ultimately expire unused, as well as
passenger credits that are not expected to be redeemed prior to expiration.
JetBlue uses estimates based on historical experience of expired tickets and
credits and considers other factors that could impact future expiration patterns
of tickets and credits. Tickets which do not have continued validity past the
departure date are recognized as revenue after the scheduled departure date has
lapsed.
Passenger ticket costs primarily include credit card fees, commissions paid, and
global distribution systems booking fees. Costs are allocated entirely to the
purchased travel services and are capitalized until recognized when travel
services are provided to the customer.
Loyalty Program
Customers may earn points under our customer loyalty program, TrueBlue®, based
on the fare paid and fare product purchased for a flight. Customers can also
earn points through business partners such as credit card companies, hotels, car
rental companies, and our participating airline partners.
Points Earned From a Ticket Purchase. When a TrueBlue® member travels, we
recognize a portion of the fare as revenue and defer in air traffic liabilities
the portion that represents the value of the points net of spoilage, or
breakage. We allocate the transaction price to each performance obligation on a
relative standalone basis. We determine the standalone selling price of
TrueBlue® points issued using the redemption value approach. To maximize the use
of observable inputs, we utilize the actual ticket value of the tickets
purchased with TrueBlue® points. The liability is relieved and passenger revenue
is recognized when the points are redeemed and the free travel is provided.
Points Sold to TrueBlue® Partners. Our most significant contract to sell
TrueBlue® points is with our co-branded credit card partner. Co-branded credit
card partnerships have the following identified performance obligations: air
transportation; use of the JetBlue brand name, and access to our frequent flyer
customer lists; advertising; and other airline benefits. In determining the
estimated selling price, JetBlue considers multiple inputs, methods, and
assumptions, including: discounted cash flows; estimated redemption value, net
of fulfillment discount; points expected to be awarded and redeemed; estimated
annual spending by cardholders; estimated annual royalty for use of JetBlue's
frequent flyer customer lists; and estimated utilization of other airline
benefits. Payments are typically due monthly based on the volume of points sold
during the period, and the terms of our marketing contracts are generally from
one to seven years. The overall consideration received is allocated to each
performance obligation based on their standalone relative selling prices. The
air transportation element is deferred and recognized as passenger revenue when
the points are utilized. The other elements are recognized as other revenue when
the performance obligation related to those services are satisfied, which is
generally the same period as when consideration is received from the
participating company.
Amounts allocated to the air transportation element which are initially deferred
include a portion that are expected to be redeemed during the following twelve
months (classified as a component of Air traffic liability), and a portion that
are not expected to be redeemed during the following twelve months (classified
as Air traffic liability - loyalty non-current). We periodically update this
analysis and adjust the split between current and non-current liabilities as
appropriate.
Points earned by TrueBlue® members never expire. TrueBlue® members can pool
points between small groups of people, branded as Points Pooling™. Breakage is
estimated using historical redemption patterns to determine a breakage rate.
Breakage rates used to estimate breakage revenue are evaluated annually. Changes
to breakage estimates impact revenue recognition prospectively.

(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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Accounting for Long-Lived Assets
In accounting for long-lived assets, we make estimates about the expected useful
lives, projected residual values, and the potential for impairment. In
estimating useful lives and residual values of our aircraft, we have relied upon
actual industry experience with the same or similar aircraft types and our
anticipated utilization of the aircraft. Changing market prices of new and used
aircraft, government regulations, and changes in our maintenance program or
operations could result in changes to these estimates.
Our long-lived assets are evaluated for impairment when events and circumstances
indicate the assets may be impaired. Indicators include operating or cash flow
losses, significant decreases in market value, or changes in technology.
To determine whether impairment exists for aircraft used in operations, we group
assets at the fleet-type level (the lowest level for which there are
identifiable cash flows) and then estimate future cash flows based on
projections of capacity, passenger yield, fuel costs, labor costs, and other
relevant factors. If an impairment occurs, the impairment loss recognized is the
amount by which the fleet's carrying amount exceeds its estimated fair value. We
estimate aircraft fair value using published sources, appraisals, and bids
received from third parties, as available.
In 2018, we recorded an impairment charge of flight equipment and other property
and equipment related to the Embraer E190 fleet transition. Refer to Note 18 to
our consolidated financial statements for details.
Lease Accounting
We operate airport facilities, office buildings, and aircraft under operating
leases with minimum lease payments. We recognize the costs associated with these
agreements as rent expense on a straight-line basis over the expected lease
term. Within the provisions of certain leases, there are minimum escalations in
payments over the base lease term. There are also periodic adjustments of lease
rates, landing fees, and other charges applicable under such agreements, as well
as renewal periods. The effects of the escalations and other adjustments have
been reflected in rent expense on a straight-line basis over the lease term.
This includes renewal periods when it is deemed to be reasonably assured at the
inception of the lease that we would incur an economic penalty for not renewing.
The amortization period for leasehold improvements is the term used in
calculating straight-line rent expense or their estimated economic life,
whichever is shorter.
Derivative Instruments used for Aircraft Fuel
We utilize financial derivative instruments to manage the risk of changing
aircraft fuel prices. We do not purchase or hold any derivative instrument for
trading purposes. Fair values are determined using commodity prices provided to
us by independent third parties. When possible, we designate these instruments
as cash flow hedges for accounting purposes, as defined by the Derivatives and
Hedging topic of the Codification which permits the deferral of the effective
portions of gains or losses until contract settlement.
The Derivatives and Hedging topic is a complex accounting standard. It requires
us to develop and maintain a significant amount of documentation related to:
(1) our fuel hedging program and fuel management approach,
(2) statistical analysis supporting a highly correlated relationship between the
underlying commodity in the derivative financial instrument and the risk being
hedged, i.e. aircraft fuel, on both a historical and prospective basis, and
(3) cash flow designation for each hedging transaction executed, to be developed
concurrently with the hedging transaction.
This documentation requires us to estimate forward aircraft fuel prices since
there is no reliable forward market for aircraft fuel. These prices are
developed through the observation of similar commodity futures prices, such as
crude oil and/or heating oil, and adjusted based on variations to those like
commodities. Historically, our hedges have settled within 24 months; therefore,
the deferred gains and losses have been recognized into earnings over a
relatively short period of time.


(1) Refer to our ''Regulation G Reconciliation of Non-GAAP Financial Measures" at the end of this section for more information on this non-GAAP measure.


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REGULATION G RECONCILIATION OF NON-GAAP FINANCIAL MEASURES
We sometimes use non-GAAP financial measures in this report. Non-GAAP financial
measures are financial measures that are derived from the consolidated financial
statements, but that are not presented in accordance with generally accepted
accounting principles in the United States, or GAAP. We believe these non-GAAP
financial measures provide a meaningful comparison of our results to others in
the airline industry and our prior year results. Investors should consider these
non-GAAP financial measures in addition to, and not as a substitute for, our
financial performance measures prepared in accordance with GAAP. Further, our
non-GAAP information may be different from the non-GAAP information provided by
other companies. The information below provides an explanation of each non-GAAP
financial measure and shows a reconciliation of non-GAAP financial measures used
in this filing to the most directly comparable GAAP financial measures.
Operating Expense per Available Seat Mile, excluding fuel and related taxes,
other non-airline operating expenses, and special items ("CASM Ex-Fuel")
Operating expenses per available seat mile, or CASM, is a common metric used in
the airline industry. We exclude aircraft fuel and related taxes, operating
expenses related to other non-airline businesses, such as our subsidiaries,
JetBlue Technology Ventures and JetBlue Travel Products, and special items from
operating expenses to determine CASM ex-fuel, which is a non-GAAP financial
measure. During the periods presented below, special items include one-time
costs related to the Embraer E190 fleet transition as well as one-time costs
related to the ratification and implementation of our pilots' collective
bargaining agreement. We believe that CASM ex-fuel is useful for investors
because it provides investors the ability to measure financial performance
excluding items beyond our control, such as fuel costs, which are subject to
many economic and political factors, or not related to the generation of an
available seat mile, such as operating expense related to other non-airline
businesses. We believe this non-GAAP measure is more indicative of our ability
to manage airline costs and is more comparable to measures reported by other
major airlines.
                                                       NON-GAAP FINANCIAL MEASURE
                                      RECONCILIATION OF OPERATING EXPENSE PER ASM, EXCLUDING FUEL

(in millions;              2019                    2018                    2017                   2016(1)                 2015(1)
per ASM data in
cents)                 $        per ASM        $        per ASM        $        per ASM        $        per ASM        $        per ASM
Total operating
expenses           $ 7,294       11.43     $ 7,392       12.34     $ 6,039       10.78     $ 5,324        9.93     $ 5,200       10.56
Less:
Aircraft fuel
and related
taxes                1,847        2.89       1,899        3.17       1,363        2.43       1,074        2.00       1,348        2.74
Other
non-airline
expenses(2)             46        0.08          44        0.07          35        0.06          26        0.05           -           -
Special items           14        0.02         435        0.73           -           -           -           -           -           -
Operating
expenses,
excluding fuel     $ 5,387        8.44     $ 5,014        8.37     $ 4,641        8.29     $ 4,224        7.88     $ 3,852        7.82


(1) Amounts prior to 2017 do not reflect the impact of the adoption of ASU
2016-02, Leases (Topic 842) of the Codification, adopted as of January 1, 2019.
Refer to Note 1 to our consolidated financial statements for details.
(2) Other non-airline expenses for 2016 includes operating expenses related to
JetBlue Technology Ventures only.
With respect to JetBlue's CASM Ex-Fuel guidance, we are not able to provide a
reconciliation of the non-GAAP financial measure to the most directly comparable
GAAP financial measure because the excluded items have not yet occurred and
cannot be reasonably predicted. The reconciling information that is unavailable
would include a forward-looking range of financial performance measures beyond
our control, such as fuel costs, which are subject to many economic and
political factors.
Reconciliation of Operating Expense, Income before Taxes, Net Income and
Earnings per Share, excluding special items, gain on equity method investments,
and impact of tax reform
Our GAAP results in the applicable periods were impacted by the following: (a)
the 2017 tax reform, (b) gain on equity method investments, and (c) charges that
are deemed special items. We believe the impact of these items make our results
difficult to compare to prior periods as well as future periods and guidance,
and, as a result, we exclude these items from the calculation of adjusted
operating expense, adjusted income before taxes, adjusted net income, and
adjusted earnings per share, which are non-GAAP financial measures. During the
periods presented below, special items include one-time costs related to the
Embraer E190 fleet transition, as well as one-time costs related to the
implementation of our pilots' collective bargaining agreement. We believe the
impacts of these items distort our overall trends and that our metrics and
results are more comparable with the presentation of our results excluding the
impact of these items and therefore is more useful for investors.

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The table below provides a reconciliation of our GAAP reported amounts to the non-GAAP amounts excluding the impacts of these items.


                                   NON-GAAP FINANCIAL MEASURE

RECONCILIATION OF OPERATING EXPENSE, INCOME BEFORE TAXES, NET INCOME AND EARNINGS PER SHARE

EXCLUDING SPECIAL ITEMS, GAIN ON EQUITY METHOD INVESTMENTS, AND IMPACT OF TAX REFORM


                                                              Year Ended December 31,
(in millions except per share amounts)                 2019              2018            2017
Total operating revenues                          $     8,094       $     7,658      $    7,012

Total operating expenses                          $     7,294       $     7,392      $    6,039
Less: Special items                                        14               435               -
Total operating expenses excluding special
items                                             $     7,280       $     6,957      $    6,039

Operating income                                  $       800       $       266      $      973
Add back: Special items                                    14               435               -

Operating income excluding special items $ 814 $ 701 $ 973



Operating margin excluding special items                 10.1 %             9.2 %          13.9 %

Income before income taxes                        $       768       $       219      $      918
Add back: Special items                                    14               435               -
Less: Gain on equity method investments                    15                 -               -

Income before income taxes excluding special items and gain on equity method investments $ 767 $ 654 $ 918



Pre-tax margin excluding special items                    9.5 %             

8.5 % 13.1 %



Income before income taxes excluding special
items and gain on equity method investments       $       767       $       654      $      918
Less: Income tax expense (benefit)                        199                30            (222 )
Less: Income tax benefit related to special
items                                                       4               108               -
Less: Income tax (expense) related to gain on
equity method investments                                  (4 )               -               -
Less: Income tax benefit related to tax reform              -                28             564
Net Income excluding special items, gain on
equity method investments, and tax reform
impact                                            $       568       $       

488 $ 576



Earnings Per Common Share:
Basic                                             $      1.92       $      0.60      $     3.47
Add back: Special items, net of tax                      0.04              1.05               -
Less: Gain on equity method investments, net
of tax                                                   0.04                 -               -
Less: Tax reform impact                                     -              0.09            1.72

Basic excluding special items, gain on equity method investments, and tax reform impact $ 1.92 $ 1.56 $ 1.75



Diluted                                           $      1.91       $      0.60      $     3.45
Add back: Special items, net of tax                      0.03              1.04               -
Less: Gain on equity method investments, net
of tax                                                   0.04                 -               -
Less: Tax reform impact                                     -              0.09            1.71
Diluted excluding special items, gain on
equity method investments, and tax reform
impact                                            $      1.90       $      1.55      $     1.74



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Return on Invested Capital
Return on invested capital, or ROIC, is an important financial metric which we
believe provides meaningful information as to how well we generate returns
relative to the capital invested in our business. Our ROIC in 2019 was 9.5%
compared to 8.6% in 2018, primarily due to an increase in adjusted operating
income driven by cost savings realized from the execution of our Structural Cost
Program and lower fuel prices. We are committed to taking appropriate actions
which will allow us to produce returns greater than our cost of capital while
adding capacity and continuing to grow.
We believe this non-GAAP financial measure provides a meaningful comparison of
our results to the rest of the airline industry and our prior year results.
Investors should consider this non-GAAP financial measure in addition to, and
not as a substitute for, our financial performance measures prepared in
accordance with GAAP.
                                    NON-GAAP FINANCIAL MEASURE
                           RECONCILIATION OF RETURN ON INVESTED CAPITAL
(in millions)                                                Twelve Months Ended December 31,
                                                                2019                   2018
Operating Income                                         $           800         $           266
Add: Interest income                                                  19                      11
Add: Interest component of aircraft lease
commitments (1)                                                       17                      22
Add: Special items (2)                                                14                     435
Subtotal                                                             850                     734
Less: Income tax expense impact                                      219                     186
Operating Income After Tax, Adjusted                     $           631         $           548

Average stockholders' equity                             $         4,710         $         4,660
Average total debt                                                 1,735                   1,389
Average aircraft lease commitments                                   229                     287
Invested Capital                                         $         6,674         $         6,336

Return on Invested Capital                                           9.5 %                   8.6 %

(1) Interest component of aircraft lease commitments Average aircraft lease commitments

                       $           229         $           287
Interest component of aircraft lease commitments
(Imputed interest at 7.5%)                                            17                      22


(2) During the periods presented above, special items include one-time costs
related to the Embraer E190 fleet transition as well as one-time costs related
to the ratification and implementation of our pilots' collective bargaining
agreement.

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Free Cash Flow
The table below reconciles cash provided by operations determined in accordance
with GAAP to Free Cash Flow, a non-GAAP financial measure. We believes that Free
Cash Flow is a relevant metric in measuring our financial strength and is useful
in assessing our ability to fund future capital commitments and other
obligations. Investors should consider this non-GAAP financial measure in
addition to, and not as a substitute for, our financial measures prepared in
accordance with GAAP.
                                      NON-GAAP FINANCIAL MEASURE
                                   RECONCILIATION OF FREE CASH FLOW
(in millions)                                            Year Ended December 31,
                                     2019          2018          2017         2016(1)      2015(1)(2)
Net cash provided by operating
activities                        $   1,449     $   1,200     $   1,379     $   1,632     $     1,598
Less: Capital expenditures             (932 )        (908 )      (1,074 )        (850 )          (837 )
Less: Predelivery deposits for
flight equipment                       (224 )        (206 )        (128 )        (161 )          (104 )
Free Cash Flow                    $     293     $      86     $     177     $     621     $       657


(1) Amounts prior to 2017 do not reflect the impact of the adoption of ASU
2016-02, Leases (Topic 842) of the Codification, adopted as of January 1, 2019.
Refer to Note 1 to our consolidated financial statements for details.
(2) Amounts in 2015 do not reflect the impact of the adoption of ASU 2014-09,
Revenue from Contracts with Customers (Topic 606) of the Codification, adopted
as of January 1, 2018.

Adjusted Debt to Capitalization Ratio
Adjusted debt to capitalization ratio is a non-GAAP financial measure which we
believe is relevant in assessing the Company's overall debt profile. Adjusted
debt includes aircraft operating lease liabilities, in addition to total debt
and finance lease obligations. Adjusted capitalization represents total equity
plus adjusted debt. Investors should consider this non-GAAP financial measure in
addition to, and not as a substitute for, our financial measures prepared in
accordance with GAAP.
                               NON-GAAP FINANCIAL MEASURE
                         ADJUSTED DEBT TO CAPITALIZATION RATIO
(in millions)                                                     December 31,
                                                              2019             2018
Long-term debt and finance lease obligations             $      1,990     $ 

1,361

Current maturities of long-term debt and finance lease obligations

                                                       344       

309


Operating lease liabilities - aircraft                            183       

256


Adjusted debt                                            $      2,517     $ 

1,926



Long-term debt and finance lease obligations             $      1,990     $ 

1,361

Current maturities of long-term debt and finance lease obligations

                                                       344       

309


Operating lease liabilities - aircraft                            183              256
Stockholders' equity                                            4,799            4,685
Adjusted capitalization                                  $      7,316     $      6,611

Adjusted debt to capitalization ratio                              34 %             29 %





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