Omnichannel messaging is creating more mobile-centric engagement opportunities for businesses, and
According to Ovum’s Mobile Messaging Traffic and Revenue Forecast: 2017-221, global revenues from A2P will exceed revenues from person-to-person (P2P) SMS by 2022, totaling
“KDDI America and Infobip are working together to define, develop and deliver experience-driven, media-centric messaging solutions that expedite digital transformation and increase overall customer engagement levels not seen before between brands and their customers,” said
KDDI America has evolved into a company that provides Networks, Data Centers, System Integration, IOT, Cloud, as well as managed service solutions across industries. KDDI America’s core differentiator in the industry is in this global rich IP network leveraging IoT, cloud and colocation datacenter technology that gives business customers an all-in-one messaging solution combined with Infobip’s global distribution and partnership with leading wireless carriers, messaging apps, banks, social networks, tech companies, and social media networks.
“This partnership not only presents us with a tremendous opportunity to expand our client base in the
KDDI America’s suite of product offerings will transform the way businesses communicate with customers. These products will be centered around “Conversations”, a digital contact center platform that allows businesses to manage all customer interactions and data from critical areas such as marketing, loyalty and CRM, all through a single-point dashboard. Business customers will also be able to leverage a cloud-based customer engagement platform to create personalized communications to deliver messages in the right moment and over the right channel. Additional channel offerings will include SMS and number lookups, chat apps, live chat, mobile app messaging, email, and voice solutions.
For more information please visit www.KDDIAmessaging.com.
About
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 65+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Appendix:
1: https://www.omdia.com/resources/product-content/ovum-forecasts-of-sms
2: https://www.juniperresearch.com/document-library/white-papers/rcs-business-messaging-will-disrupt-messaging
3: https://www.gsma.com/futurenetworks/digest/2019-will-see-rcs-transform-digital-marketing/
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