Coronavirus: Eurowings introduces flexible rebooking options.

Highlights:

* Far-reaching goodwill regulations for rebookings

* Free rebooking possibility for new bookings until 31 March 2020

* Free rebooking until 31 December 2020 for already booked flights with departure date until 30 April 2020

* Eurowings now introduces more flexible rebooking options. The new far-reaching goodwill regulations for rebooking apply to both existing and future bookings.

Rebooking option for new bookings:

Cologne - From now on and until 31 March 2020, Eurowings passengers can rebook once free of charge for new bookings. Passengers can thus rebook to a new date within the travel period until 31 December 2020 without any rebooking fee. The rebooking must be made before the original travel date and no later than 31 May 2020.

A rebooking to a different route than the one originally booked is possible free of charge. There will be a difference to the current daily fare.

Rebooking option for existing bookings:

The goodwill rule for existing bookings applies to all flights with a departure date up to 30 April 2020. Passengers can rebook once to a new date within the travel period up to 31 December 2020 without rebooking fee.

A rebooking to a different route than the one originally booked is possible free of charge. There will be a difference to the current daily fare. The rebooking must be made before the original travel date.

Please note:

These rebookings are possible for all booked flight tickets issued through Eurowings direct channels such as eurowings.com or the Eurowings customer app.

The free rebooking can only be made through the Eurowings Service Center.

The rebooking is free of charge. The difference to the current daily fare will be charged.

Rebooking is only possible before the start of the trip.

With the new goodwill arrangement, Eurowings is responding to the wish of many customers to be able to make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.

Eurowings asks all passengers to urgently check the current travel and entry limitations of their final destination. You can find more information here.

Status of your flight

We ask all passengers who have planned a Eurowings flight to regularly check the current status of their flight before travelling to the airport at www.eurowings.com or via the Eurowings Customer App. Passengers can also contact the Eurowings Call Center at any time.

Contact details:

Air passengers who have provided their contact details will be informed of any changes by SMS or email. Passengers who have booked a flight through eurowings.com can retroactively enter their personal contact details in the 'My Eurowings' section.

Important notice:

If your Eurowings flight is cancelled, you can change your booking online to an alternative Eurowings flight either before or after the planned departure time free of charge or alternatively cancel it.

Cancelled flights can also be rebooked or cancelled using an Internet-enabled mobile phone via the mobile portal, the Eurowings iPhone or Android app.

(C) 2020 Electronic News Publishing, source ENP Newswire