JUNO BEACH - Florida Power & Light Company (FPL) today announced it was named among the 2020 Most Trusted Brands, according to a nationwide study conducted by Escalent, a top human behavior and analytics firm.
The Utility Trusted Brand & Customer Engagement: Residential study indicated FPL is the most trusted electric provider in Florida and ranked fourth among its electric utility peers nationwide. This is the seventh consecutive year the company was recognized by Escalent as being one of the top performing utilities.
'We are honored to once again be recognized as Florida's leading electric provider and among the best in the nation,' said Eric Silagy, president and CEO of FPL. 'This honor is a testament to our employees' unwavering commitment to deliver award-winning customer service, best-in-class reliability and electric bills among the lowest in Florida and the nation.'
Escalent surveyed more than 70,000 residential customers regarding the performance of the 140 largest utilities in the United States. This year, the average brand trust index score was a record 696 out of a possible 1,000. FPL scored a 732. The brand trust index is a composite score of utility performance on customer focus, community support, communications effectiveness, reliable quality, environmental dedication and reputation.
'It is clear from our research the utility industry has done a fantastic job supporting customers through the pandemic. This has won utilities the trust and goodwill of their customers,' said Chris Oberle, senior vice president at Escalent. 'The utility industry is used to handling crises and quickly provided customer support. Awareness of utility COVID-19 efforts was supported by higher communications recall, the high quality of customer service interactions, and providing more value-added recommendations during service.'
Florida Power & Light Company
Florida Power & Light Company is the largest energy company in the United States as measured by retail electricity produced and sold, serving more than 5 million customer accounts or an estimated 10 million+ people across the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30% lower than the latest national average and among the lowest in the U.S. FPL's service reliability is better than 99.98%, and its highly fuel-efficient power plant fleet is one of the cleanest among all electric companies nationwide. The company was recognized in 2020 as one of the most trusted U.S. electric utilities by Escalent for the seventh consecutive year. A leading Florida employer with approximately 8,900 employees, FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2020 list of 'World's Most Admired Companies.' NextEra Energy is also the parent company of Gulf Power Company, which serves more than 470,000 customers in eight counties throughout northwest Florida, and NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun and a world leader in battery storage.
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