NTT DOCOMO's Mobile Network and Optical Communication Line Down Temporarily due to Typhoon Faxai (08:00 am, September 9, 2019)

Sept. 9, 2019

NTT DOCOMO announces herewith that its mobile and optical communication services are temporarily unavailable, or operating on a limited basis, in certain areas of Japan due to Typhoon Faxai The company is working urgently to restore normal services as soon as possible and will continue to issue updated reports as the status evolves.

1. Affected Service Area (Service affected in parts of the area mentioned below)
Tokyo : Niijima Village, Oshima Town

Kanagawa Prefecture: Yokosuka City, Yokohama City Kanagawa Ward, Yokohama City Tsurumi Ward, Yokohama City Midori Ward, Kamakura City, Zama City, Miura City, Odawara City, Zushi City, Sagamihara City Midori Ward, Ashigarashimo County Manazuru Town

Chiba Prefecture: Isumi City, Asahi City, Awa County Kyonan Town, Isumi County Onjuku Town,
Isumi County Otaki Town, Inzai City, Inba County shisui Town, Kamagaya City, Kamogawa City, Tateyama City, Kimitsu City, Katori County Kanzaki Town, Katori County Tako Town, Katori City, Sakura City, Sanbu County Yokoshibahikari Town, Sanbu County Kujukuri Town, Sanbu County Shibayama Town, Sanbu City, Yotsukaido City, Ichihara City, Ichikawa City, Narashino City, Katsuura City, Narita City, Chiba City Inage Ward, Chiba City Hanamigawa Ward, Chiba City Wakaba Ward, Chiba City Chuo Ward, Chiba City Mihama Ward, Chiba City Midori Ward, Sosa City, Sodegaura City, Oamishirasato City, Choshi City, Chosei County Ichinomiya Town, Chosei County Chonan Town, Chosei County Nagara Town, Chosei County Mutsuzawa Town, Togane City, Minamiboso City, Kashiwa City, Yachimata City, Yachiyo City, Futtsu City, Mobara City, Kisarazu City

Shizuoka Prefecture: Ito City, Izu City, Shimoda City, Atami City, Kamo County Kawazu Town, Kamo County Higashiizu Town, Kamo County Minamiizu Town

2. Cause(s) of Service Failure
Interruption of electric power etc.

Service Status Map
The following map shows the status of service in specific areas, as well as the locations of free mobile phone charging stations, DOCOMO shops in operation and mobile base station vehicles.
URL:http://servicearea2.nttdocomo.co.jp/inet/DisasterGoRegcorpServlet<_brc3af_>

How to read Service Status Map (PDF)

NTT DOCOMO apologizes to customers for any inconvenience and sincerely appreciates everyone's understanding as the company works to restore service as quickly as possible.