Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Settings
Settings
Dynamic quotes 
OFFON

MarketScreener Homepage  >  Equities  >  Euronext Paris  >  Orange    ORA   FR0000133308

ORANGE

(ORA)
  Report
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
News SummaryMost relevantAll newsPress ReleasesOfficial PublicationsSector newsMarketScreener StrategiesAnalyst Recommendations

Orange Business Services : Delivers Collaboration and Contact Center Services for ZIM to Improve Customer Experience in Cargo Shipping

share with twitter share with LinkedIn share with facebook
07/01/2020 | 05:02am EDT

  • Solution integrates digital customer care, relationship management and analytics
  • Supports ZIM’s focus on providing its customers with a differentiated customer experience

ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM’s customers.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200701005385/en/

Orange Business Services supports ZIM on providing its customers with a differentiated customer experience (Photo: Business Wire)

Orange Business Services supports ZIM on providing its customers with a differentiated customer experience (Photo: Business Wire)

ZIM is one of the largest carriers in the global container shipping industry, and Orange has a long-standing relationship with the shipping giant as its trusted partner to provide its worldwide corporate IT infrastructure. ZIM remains at the forefront of the carrier industry due to its ability to rapidly adapt to the shipping industry’s commercially changing models and emerging market needs. The contact center and collaboration services help ZIM differentiate itself in a market where high-quality customer experience is one of the main drivers for retention and satisfaction.

Leveraging cloud to transform the customer experience
Orange deployed Managed Contact Center (MCC), which is seamlessly integrated with ZIM’s bespoke Customer Relationship Management (CRM) system, to enable the assignment of the most appropriate agent to callers based on their latest profiles and interactions. Typically, queries relate to bookings and cargo updates. The contact center has been crucial during the current pandemic to keep customers updated on changing cargo routes designed to minimize supply chain disruptions.

In-depth data analytics and reporting provided by the solution gives ZIM complete visibility of contact center activities and customer communications. This functionality allows the company to data mine and analyze customer needs, providing them with the most suitable solution and service. In addition, a dashboard and real-time monitoring system gives ZIM a 360-degree view of call center queues on a dynamic digital whiteboard located in each of ZIM’s call centers. Thanks to such tools, ZIM can take advantage of an optimized response time and have visibility on relevant data for answering the calls – all of this resulting in a highly improved customer experience.

In addition, Orange is providing ZIM with a unified communication and collaboration (UCC) platform which can deliver voice, video, conferencing and collaboration tools to all of ZIM’s knowledge workers. These services are available from a secure Orange cloud while complying with the local regulation and requirements. All services are consistently made available under a pre-agreed service level that guarantees improved productivity and agility for ZIM in an unpredictable shipping environment.

“Shipping companies need to be agile in rapidly changing markets and deliver customer experience excellence. As a trusted partner, Orange Business Services has continuously adapted to ZIM’s requirements, improving contact center and UCC services to match the evolution of ZIM’s business needs and customer expectations at a local and global level. The ability to have business applications tightly linked to the communications environment is now a live strategic tool in ZIM business processes, allowing it to communicate with and serve customers worldwide,” said Fabrice de Windt, Senior Vice President, Europe, Orange Business Services.

These solutions have been crucial in helping ZIM through the pandemic that has disrupted global supply chains. “We succeeded in maintaining our high level of customer experience across our global branches, despite the COVID-19 pandemic implications, necessitating many of our customer service teams to work from home with very short notice. This was in large part thanks to Orange Business Services’ technology and capabilities,” explains Assaf Tiran, ZIM’s Global Customer Service Vice President.

About ZIM
Since 1945, ZIM provides creative operational and logistical solutions to customers. Over the years ZIM has grown to become a leading force in the global shipping industry, by pioneering innovative technologies and expanding its vast geographical network while maintaining its tradition of excellence.

About Orange Business Services
Orange Business Services is a network-native digital services company and the global enterprise division of the Orange Group. It connects, protects and innovates for enterprises around the world to support sustainable business growth. Leveraging its connectivity and system integration expertise throughout the digital value chain, Orange Business Services is well placed to support global businesses in areas such as software-defined networks, multi-cloud services, Data and AI, smart mobility services, and cybersecurity. It securely accompanies enterprises across every stage of the data lifecycle end-to-end, from collection, transport, storage and processing to analysis and sharing.

With companies thriving on innovation, Orange Business Services places its customers at the heart of an open collaborative ecosystem. This includes its 27,000 employees, the assets and expertise of the Orange Group, its technology and business partners, and a pool of finely selected start-ups. More than 3,000 multinational enterprises, as well as two million professionals, companies and local communities in France, put their trust in Orange Business Services.

For more information, visit www.orange-business.com or follow us on LinkedIn, Twitter and our blogs.

Orange is one of the world's leading telecommunications operators with revenues of 42.2 billion euros in 2019 and 266 million customers worldwide at 31 December 2019. Orange is listed on the Euronext Paris (ORA) and on the New York Stock Exchange (ORAN). In December 2019, Orange presented its new "Engage 2025" strategic plan, guided by social and environmental accountability. While accelerating in growth areas, such as B-to-B services and placing data and AI at the heart of innovation, the entire Orange Group will be an attractive and responsible employer.

Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.


© Business Wire 2020
share with twitter share with LinkedIn share with facebook
Latest news on ORANGE
07/12Florida sets one-day record with over 15,000 new COVID cases, more than most ..
RE
07/12As COVID-19 cases surge in Florida, anti-mask activists hold protests, Disney..
RE
07/08ORANGE : McConnell Dowell Chooses Orange Business Services to Deliver Smart IoT ..
BU
07/08ORANGE : signs Corporate Renewable Power Purchase Agreement in France with Boral..
PU
07/07Orange Names Belgium, Poland CEOs
DJ
07/07ORANGE : appoints new CEOs in Poland and Belgium
PU
07/07ORANGE : Press release - Orange appoints new CEOs in Poland and Belgium
GL
07/05France won't ban Huawei, but encouraging 5G telcos to avoid it - report
RE
07/03Masmovil buyers secure first leveraged loan since COVID-19 crisis
RE
07/02Tencent launches new U.S. game studio for global appeal
RE
More news
Financials
Sales 2020 42 090 M 47 673 M 47 673 M
Net income 2020 2 729 M 3 091 M 3 091 M
Net Debt 2020 28 132 M 31 864 M 31 864 M
P/E ratio 2020 10,2x
Yield 2020 6,21%
Capitalization 27 899 M 31 563 M 31 599 M
EV / Sales 2019
EV / Sales 2020 1,33x
Nbr of Employees 135 619
Free-Float 81,1%
Chart ORANGE
Duration : Period :
Orange Technical Analysis Chart | MarketScreener
Full-screen chart
Technical analysis trends ORANGE
Short TermMid-TermLong Term
TrendsBearishNeutralBearish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus OUTPERFORM
Number of Analysts 29
Average target price 14,13 €
Last Close Price 10,50 €
Spread / Highest target 62,9%
Spread / Average Target 34,7%
Spread / Lowest Target -17,5%
EPS Revisions
Managers
NameTitle
Stéphane Richard Chairman & Chief Executive Officer
Ramón Fernández CFO, Deputy CEO-Finance & Strategy
Mari-Noëlle Jégo-Laveissière Deputy CEO-Innovation, Marketing & Technology
Helle Kristoffersen Independent Director
Jean-Michel Sévérino Independent Director
Sector and Competitors
1st jan.Capitalization (M$)
ORANGE-20.01%31 563
VERIZON COMMUNICATIONS-11.25%225 479
NIPPON TELEGRAPH AND TELEPHONE CORPORATION-8.78%87 528
DEUTSCHE TELEKOM AG2.33%80 006
SAUDI TELECOM COMPANY-4.22%52 256
EMIRATES TELECOMMUNICATIONS GROUP COMPANY PJSC2.08%39 539