Pakistan Telecommunication Company Limited (PTCL) has been recognized this year for implementing ‘Customer Happiness Index Framework’ at the 14th Annual Customer Experience Management (CEM) Awards held in London during Telecom Global Summit.Competing with international telecom global operators, PTCL stood runner-up after Telefonica in the ‘Best-in-Class Customer Engagement Tool’ category, where around twelve international telecom operators competed in different categories.

© Pakistan Press International, source Asianet-Pakistan