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Riverbed Technology, Inc. : Riverbed Performance Management Solutions Help Zurich Airport Improve Productivity and Enhance Customer Service

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03/18/2013 | 09:23am EDT

International Transport Hub Uses Cascade Network Performance Management Solutions to Identify and Resolve Network Issues; Resolution Time Drops from Hours to Minutes

SAN FRANCISCO-March 18, 2013-Riverbed Technology (NASDAQ: RVBD), the application performance company, today announced that Flughafen Zürich AG, a private company that operates Zürich Airport in Switzerland, deployed Riverbed® Cascade® Shark and Cascade Pilot to improve network monitoring, configuration, and troubleshooting across 150 national and international networks. With Riverbed network performance management solutions, Flughafen Zürich AG was able to improve employee productivity and enhance customer service by reducing troubleshooting time from hours to minutes.

The Zurich Airport serves more than 24 million passengers annually. To operate the airport, Flughafen Zürich AG works with more than 270 partners, including nearly 90 domestic and international airlines as well as retailers, hotels, and restaurants. All of these partners have their own wide area networks (WANs) that connect to and rely on the airport local area network (LAN) for accessing their mission critical applications such as bookings, reservations, and check-in. As a result, the airport LAN connects to approximately 150 national and international networks and has more than 14,000 connection points.

With such a complex network, network engineers at Flughafen Zürich were spending significant time trying to get to the root of application and server issues. While Flughafen Zürich AG used Wireshark® network protocol analyzer to capture traffic data, they still needed a solution that could simplify network configuration and monitoring, while providing the tools to rapidly troubleshoot problems.

"Given the complexity of our infrastructure, previously, if problems arose, a network engineer had to walk around the airport with test equipment to set-up traces at hot spots, such as a data center," said Stefan Thoma, senior network engineer at Flughafen Zürich AG. "Other engineers may have been working on the same problem in other parts of the airport, and the customer's own engineering staff could be coordinating with us from another continent, which could take up hours of our time. We needed a solution that was faster and more efficient."

Flughafen Zürich AG deployed Cascade Shark appliances at three key points, including two datacenters and an airport exchange where all networks are routed and firewalled. With the possibility of multisegment analysis, Flughafen Zürich AG is able to see that network traffic data and even the routing is asymmetric. This has simplified analysis dramatically for the airport. Cascade Pilot offered seamless network analysis as well as tight integration with Wireshark for isolating the specific packets needed to diagnose and troubleshoot complex performance issues.

Software troubleshooting can now be resolved in minutes by a single employee in the data center through an easy-to-use graphical user interface, dramatically enhancing IT productivity and the user experience. In addition, because the company no longer needs several people to collect and analyze data, Flughafen Zürich AG is able to deploy its engineers more efficiently and take advantage of real-time information and historical data to help resolve network issues before they affect application performance.

"Today, we no longer have to walk around the airport with test equipment, and with Cascade Pilot, we can see the source of problems immediately and address them. It's critical that our network runs smoothly and efficiently, and Riverbed helps it to do just that by enabling us to save time, increase our network team's productivity, and enhance customer service," concludes Thoma.

Riverbed Cascade is an application-aware network performance management (NPM) solution that provides IT operations the performance information they need to quickly find and fix network and application problems. The seamless integration between Cascade Shark appliance, Cascade Pilot software, and Wireshark software provides a powerful, efficient, and cost-effective solution for troubleshooting complex or intermittent performance and security-related problems.

  • Cascade Shark appliance delivers scalable, high-performance packet capture, rapid indexing, and long-term storage to enable network troubleshooting, back-in-time forensic analysis and reporting of network and security events across physical and virtual environments.
  • Cascade Pilot software is a network analysis and reporting solution that provides users with an easy-to-read graphical user interface, which allows them to quickly analyze multi-terabyte packet recordings on remote Cascade Shark appliances without having to transfer large packet captures files across the network.
  • Wireshark software is the world's foremost network protocol analyzer for deep packet inspection and decoding.

Additional Resources

Forward Looking Statements
This press release contains forward-looking statements, including statements relating to the expected demand for Riverbed's products and services. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed's business are set forth in our Form 10-K filed with the SEC on February 19, 2013. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.

About Riverbed
Riverbed delivers application performance for the globally connected enterprise. With Riverbed, enterprises can successfully and intelligently implement strategic initiatives such as virtualization, consolidation, cloud computing, and disaster recovery without fear of compromising performance. By giving enterprises the platform they need to understand, optimize and consolidate their IT, Riverbed helps enterprises to build a fast, fluid and dynamic IT architecture that aligns with the business needs of the organization. Additional information about Riverbed (NASDAQ: RVBD) is available at www.riverbed.com.

Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein belong to their respective owners.

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