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MarketScreener Homepage  >  Equities  >  Irish Stock Exchange  >  Ryanair Holdings    RY4C   IE00BYTBXV33

RYANAIR HOLDINGS

(RY4C)
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Ryanair : 92% Of Ryanair Flights Arrived On Time In May (Excl Atc)

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06/06/2019 | 05:43am EDT

88% Of Customers Rate Their Flights 'Excellent/V. Good'

Ryanair today (6 June) released its May customer service statistics, which show that:

  • 92% of May flights arrived on-time (up from 76% May 2018) excl. ATC delays
  • ATC staff shortages delayed over 5,460 Ryanair flights (7%) in May

Ryanair also released its May 'Rate My Flight' customer experience scores, which show 88% of over 120,000 respondents rated their flight 'Excellent/Very Good /Good', recording high ratings for crew friendliness (93%), onboard service (90%), range of food & drink (83%), and boarding (82%).

May - Rate My Flight Excellent/Very Good /Good
Overall Experience 88%
Crew Friendliness 93%
Onboard Service 90%
Boarding 82%
Food & Drink Range 83%

Ryanair's Kenny Jacobs said:

'Ryanair carried more than 14.1m customers in May with over 92% of our 78,000 flights arriving on-time, a considerable improvement on May 2018 when due to ATC strikes, just 76% of flights arrived on time. We continue to deliver industry leading punctuality, despite continued ATC staff shortages delays in Austria, Belgium, France, Germany, Spain and the UK, as well as ATC strikes in France and Belgium. Consumers across Europe have suffered an increase in ATC delays, and this will continue to worsen if action is not taken by ATC providers to fix the ongoing staff shortages.

We're very pleased that 88% of customers surveyed (over 120,000) rated their Ryanair flight in May as 'Excellent/Very Good /Good' using Ryanair's Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to try harder to continuously improve our customer service.'

Disclaimer

Ryanair Holdings plc published this content on 06 June 2019 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 06 June 2019 09:42:04 UTC

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Financials (EUR)
Sales 2020 8 425 M
EBIT 2020 989 M
Net income 2020 845 M
Debt 2020 1 069 M
Yield 2020 -
P/E ratio 2020 13,7x
P/E ratio 2021 10,7x
EV / Sales2020 1,53x
EV / Sales2021 1,43x
Capitalization 11 808 M
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Mean consensus OUTPERFORM
Number of Analysts 23
Average target price 11,69  €
Last Close Price 10,51  €
Spread / Highest target 33,3%
Spread / Average Target 11,3%
Spread / Lowest Target -14,3%
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Managers
NameTitle
David Bonderman Independent Executive Chairman
Peter Brendan Bellew Chief Operating Officer
Neil Sorahan Chief Financial Officer
John Hurley Chief Technology Officer
Kyran McLaughlin Senior Independent Non-Executive Director
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