Log in
Forgot password ?
Become a member for free
Sign up
Sign up
Dynamic quotes 

MarketScreener Homepage  >  Equities  >  Nyse  >  Salesforce.com    CRM


News SummaryMost relevantAll newsOfficial PublicationsSector newsMarketScreener StrategiesAnalyst Recommendations

Salesforce com : Deliver Impactful and Proactive Field Service With Innovation

share with twitter share with LinkedIn share with facebook
share via e-mail
09/12/2019 | 01:22pm EDT

You can't avoid it. It's top of mind for every business: adapt or be left behind.

Not every company welcomes this new digital era with open arms. With technology continually changing, it can be intimidating for established businesses to change systems and processes they've spent years fine-tuning. But it must be done - Fourth Industrial Revolution innovations have left customers wanting smarter, connected experiences in both their personal and professional lives.

So how can companies meet the expectations of connected customers and an evolving workforce? For starters, they must embrace new trends and technology like mobilizing their workforce to deliver better service. And it seems that this is a top priority for many service teams. According to the State of Service research findings, 84% of service decision-makers cite mobile service offerings as a high or moderate priority in the next two years.

Lippert Components embraces a mobile lifestyle

Lippert Components, a 60-year-old recreational vehicle (RV) component company, decided to do exactly that: make their customers' and field technicians' lives easier by transforming field service.

With innovation as part of Lippert Components' DNA, they had a unique challenge - how to ensure customers are making memorable and meaningful experiences while on the road. (In fact, creating memorable experiences is one of their core values!) 'We want RV owners to have a seamless, carefree experience. Not memories of waiting for someone to come fix something that broke while they were on the road,' explains Michael Rupchock, Director of Customer Experience Technology.

The company realized they needed to arm field teams with modern tools to deliver the most impactful and proactive service. From a paper schedule to a paperwork order to paper payment processing - paper dominated the field technicians' day causing a disjointed fleet of field technicians.

With the apparent need for a digital transformation, Lippert looked for a solution that would increase the speed in which technicians would arrive at remote locations, while also informing them which part needed to be fixed before they arrived.

Enter Service Cloud and Field Service Lightning

Whether it's RV manufacturers, dealers, or retail customers, Lippert knew they needed a solution that could smartly handle mobile service and get to their customers quickly and efficiently.

The team understood the importance of connecting with customers, so they developed an app to deliver more efficient service. As Lippert branded vans drive around different campgrounds, RV adventurists can request service with a tap of a button on their mobile device. With smarter mobile service, they get more efficient service quicker and back to their vacation faster.

Keeping up with customers: Mobilized workforce responds fast

When powered with a connected back office, RVs are now serviced faster since frontline mobile workers are empowered with the right tools at the right time to deliver an exceptional service experience to customers. This is extremely important since Lippert - as the leading supplier of components ranging from towing to leveling to chassis to slide-outs, windows, and more - is committed to aiding customers in their recreational pursuits.

'If a customer calls, we'll know who they are, where they're calling from, and which Lippert product they're calling about. This cuts down about 30% of the call time needed before Field Service Lightning,' reveals Jessica Hanyzewski, Lippert's CRM solutions lead.

Even with all this transformation, they're still not done. When asked where Lippert sees themselves in 10 years and how they think they'll transform again, Hanyzewski perfectly responds, 'We shouldn't be able to predict that. We need to be fluid and ready. If we could predict the trends, we wouldn't be innovative.'

Acclimating to new technology can be an adventurous trail, but Lippert Components has proved that it can - and must be - done. Now equipped with a digital mobile workforce, they are seamlessly connecting with their customers to ensure they safely reach their favorite destinations.

Learn how Salesforce Field Service Lightning can help your business deliver better service everywhere. https://sforce.co/2lWsKhR


salesforce.com Inc. published this content on 12 September 2019 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 12 September 2019 17:21:02 UTC

share with twitter share with LinkedIn share with facebook
share via e-mail
Latest news on SALESFORCE.COM
09/19SALESFORCE COM : WordPress Owner Automattic Reaches $3 Billion Valuation on Fund..
09/18SALESFORCE COM : Introduces Sustainability Cloud, Empowering Every Business to D..
09/18SALESFORCE COM : PagerDuty CFO Shares Why Finance Teams Must Become Customer Fir..
09/18SALESFORCE COM : Introducing New Einstein Search – Increasing Productivity..
09/18SALESFORCE COM : Introducing Sustainability Cloud in Advance of Climate Week 201..
09/18Salesforce Launches Corporate CO2 Tracking Tool
09/18SALESFORCE : Introduces Sustainability Cloud, Empowering Every Business to Drive..
09/17SALESFORCE COM : Announces New Education Grants, Celebrates Bay Area Educators
09/17HOW TO BOOST ROI WITH ACCOUNT BASED : Advice From Salesforce
09/17SALESFORCE COM : 3 Business Terms that Mean Something Different to Social Respon..
More news
Financials (USD)
Sales 2020 16 865 M
EBIT 2020 2 760 M
Net income 2020 276 M
Finance 2020 4 345 M
Yield 2020 -
P/E ratio 2020 509x
P/E ratio 2021 227x
EV / Sales2020 7,80x
EV / Sales2021 6,11x
Capitalization 136 B
Duration : Period :
Salesforce.com Technical Analysis Chart | MarketScreener
Full-screen chart
Technical analysis trends SALESFORCE.COM
Short TermMid-TermLong Term
Income Statement Evolution
Mean consensus BUY
Number of Analysts 44
Average target price 185,49  $
Last Close Price 155,20  $
Spread / Highest target 35,3%
Spread / Average Target 19,5%
Spread / Lowest Target -10,4%
EPS Revisions
Marc Russell Benioff Chairman & Co-Chief Executive Officer
Keith G. Block Vice Chairman, Co-President, Co-CEO & COO
Alexandre Dayon Co-President & Chief Strategy Officer
Mark J. Hawkins Co-President & Chief Financial Officer
Cindy Robbins Co-President & Chief People Officer
Sector and Competitors
1st jan.Capitalization (M$)
SALESFORCE.COM13.31%135 854
ANAPLAN INC99.70%6 987
NUTANIX INC-37.10%4 865
QUALYS INC4.46%3 063