Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
Settings
Settings
Dynamic quotes 
OFFON

MarketScreener Homepage  >  Equities  >  Xetra  >  SAP AG    SAP   DE0007164600

SAP AG

(SAP)
  Report  
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
News SummaryMost relevantAll newsOfficial PublicationsSector newsMarketScreener StrategiesAnalyst Recommendations

SAP : Three Cloud Innovation Lessons in the Experience Economy

share with twitter share with LinkedIn share with facebook
share via e-mail
0
06/25/2019 | 09:46am EDT

At first glance, online food delivery, quality education, and fine wines might sound like very different market sectors. But one thing they have in common is a commitment to empowering employees so they can deliver amazing customer experiences in the experience economy.

Three market leaders shared their respective lessons learned bringing cloud-based solutions to their organizations at the recent SAPPHIRE NOW and ASUG Annual Conference.

Lesson No. 1: It's About the People

Even as the exponential growth of data is top of mind for senior leaders at Delivery Hero, the company has doubled down on people as core to its cloud transformation. Launched as an online food delivery platform, the seven-year-old startup has expanded to 49 countries and into other goods, such as flowers and cash. Johannes Langguth, senior director of Finance and head of Finance Systems at Delivery Hero, talked about why Delivery Hero standardized processes on SAP S/4HANA to help manage this aggressive growth.

'The amount of data in our systems is nearly doubling every year. We needed to intelligently arrange our system landscape to handle loads of data,' he said. 'We [decided] let's use the cloud platform… We hope all workflows will be in cloud platform workflows. We want line of business to orchestrate work flows themselves, empowering the end user.'

Langguth attributed his company's success in moving its business processes to the cloud to employee involvement: 'Every user is impacted… and we strongly recommend making the workforce feel that they are part of the journey and that their voice is being incorporated into the overall solution…and that will result in greater acceptance. Incorporating feedback from end-users was a game-changer.'

Lesson No. 2: Improved Employee Experiences Impact Customers

Product innovation is a business imperative for E. & J. Gallo Winery. In addition to managing over 130 brands of wine, the company introduces about 10 new brands each year. It's no easy feat juggling grapes from vineyards that have a 30-year life cycle with continuously changing consumer tastes.

'We always want to keep something new in front of consumers,' said Robert Barrios, vice president of IT at E. & J. Gallo Winery. 'We retire some brands as loyalty goes down, filling gaps between something consumers no longer want as their taste profile evolves. We always have a brand for everyone.'

The company, which ships and sells 1.6 billion bottles wine each year, is using SAP S/4HANA to help provide the intelligence that supports everything from product development through delivery to retail shelves.

'We wanted to enable employees to do the verb in their title - to analyze, manage, and direct,' said Barrios. 'How do systems remove work that doesn't contribute to that verb or make you more efficient? Our goal was to cut through the red tape and get to a point where initial transactions had enough data for employees to analyze and process it with no time wasted.'

When it comes to change management for new software systems, Barrios suggested steering clear of the typically large communications plans that often get lost in busy employees' inboxes: 'Make all communications relevant. If employees receive communication that's irrelevant to them, they won't read or absorb it.'

Lesson No. 3: The New Normal is Ongoing Change

Committed to keeping tuition costs down, Purdue University has increased its three-year degree programs, along with a robust online educational experience. Theresa Jacobsen, manager of Business Solutions at Purdue University, said the school is using SAP S/4HANA along with SAP Ariba, SAP Concur, and SAP SuccessFactors software to help reduce operations costs through simplification and automation.

'The visibility with reporting has been awesome on the financial side,' said Jacobsen. 'The faculty members can see more information. They went from gathering data to determining strategic goals.'

She advised organizations to test and practice all new software solutions regularly. 'Be aware that when you go live, you're not done. You have new releases coming after that.'

Transformation Can Only Happen Company-Wide

As innovations continue to explode, so does the pressure to generate meaningful business outcomes from company investments. These three organizations have found where the value lies in the context of their respective objectives, using technologies to transform the employee experience to the delight of customers.

Follow me: @smgaler

Disclaimer

SAP SE published this content on 25 June 2019 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 June 2019 13:45:08 UTC

share with twitter share with LinkedIn share with facebook
share via e-mail
0
Latest news on SAP AG
07/19INTEL AND SAP GO BIG : Here's What You Need to Know
PU
07/19SAP SE : Notification and public disclosure of transactions by persons
EQ
07/19SAP : How Bob's Discount Furniture Avoided the Retail Apocalypse
PU
07/19SAP : With SAP Fiori, Swisscom Transforms the Business-to-Employee Experience
PU
07/19SAP : Software AG lowers guidance for middleware division
RE
07/18EUROPE : ECB report eases earnings pain for European stocks
RE
07/18LONDON STOCK EXCHANGE : Global trade worries weigh down FTSE 100; pub chain Ei s..
RE
07/18Weak Earnings Weigh on U.S. Stocks
DJ
07/18Weak Earnings, Trade Tensions Weigh on Global Stocks
DJ
07/18SAP : 2Q Earnings Snapshot
AQ
More news
Financials (EUR)
Sales 2019 27 406 M
EBIT 2019 8 108 M
Net income 2019 3 430 M
Debt 2019 9 183 M
Yield 2019 1,34%
P/E ratio 2019 37,5x
P/E ratio 2020 26,1x
EV / Sales2019 5,22x
EV / Sales2020 4,73x
Capitalization 134 B
Chart SAP AG
Duration : Period :
SAP AG Technical Analysis Chart | MarketScreener
Full-screen chart
Technical analysis trends SAP AG
Short TermMid-TermLong Term
TrendsBearishBullishBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus OUTPERFORM
Number of Analysts 35
Average target price 126,21  €
Last Close Price 112,06  €
Spread / Highest target 36,5%
Spread / Average Target 12,6%
Spread / Lowest Target -22,4%
EPS Revisions
Managers
NameTitle
William R. McDermott Chief Executive Officer
Hasso Plattner Chairman-Supervisory Board
Christian Klein Chief Operating Officer
Luka Mucic Chief Financial Officer
Juergen Mueller Head-Innovation & Technology
Sector and Competitors
1st jan.Capitalization (M$)
SAP AG28.84%150 090
ORACLE CORPORATION28.73%191 943
INTUIT41.89%72 412
SERVICENOW INC62.73%53 751
CONSTELLATION SOFTWARE INC.42.77%20 060
TABLEAU SOFTWARE INC43.83%15 080