Serco : wins new hospital contract in Hong Kong

Serco Business

ASPAC Media Release

23 April 2020

Serco wins new hospital contract in Hong Kong

Serco Asia Pacific is pleased to announce it has been awarded a new contract to provide domestic and portering services to Kowloon East Cluster for the Hong Kong Hospital Authority.

The contract for services to the Tseung Kwan O Hospital and Haven of Hope Hospital is for three years starting 1 July 2020 and is valued at HKD175million. The two hospitals have a total of almost 1200 beds.

The contract builds on Serco's experience in Hong Kong where support services and facilities management have been provided since 1996. Serco has provided transportation and cleaning services to the 1600-bed tertiary Prince of Wales Hospital in Hong Kong since 2012.

Serco's Managing Director for Asia, Garry Brown, said he was pleased to be able to combine the local experience from the Prince of Wales hospital with Serco's healthcare expertise from around the world to Kowloon East.

"We have prepared an experienced mobilisation team to ensure a seamless transition at the hospitals, focussed on service quality across a range of key operational and functional areas," Mr Brown said.

"We will employ some 600 staff, and I am looking forward to them joining Serco and helping to deliver an excellent level of service as we do at the Prince of Wales where our managers and frontline workers consistently demonstrate their commitment to service that is praised by the hospital users, staff, patients and visitors."

Serco Asia Pacific Chief Executive Officer Mark Irwin said the new contract recognised the importance of experience in the healthcare and facilities sector, and ability to bring new innovations to Hong Kong.

"At this time when the COVID-19 pandemic is placing pressure on health and the wider government services, it is pleasing that we can help deliver a focussed service to the Hong Kong hospital sector," Mr Irwin said.

"Importantly we recognise transition and then initial delivery and performance will be a key, and our local team is very focussed on working with management at the Kowloon East Cluster."

ENDS

Media contact:Tim Evans, [phone]

General media enquiries:Serco media line, [phone] or [e-mail]

About Serco

Serco Asia Pacific (ASPAC) has been operating for more than 30 years across Australia with a proven track record delivering the most demanding, complex and sensitive solutions for government clients. Employing around 11,000 people in the ASPAC region, we apply world's best practice, insights and technology across six key sectors: Justice; Health; Citizen Services; Immigration; Defence and Transport. More information can be found at www.serco.com/aspac

About Serco in Health

Serco provides facilities management services to NHS Scotland at Forth Valley Royal Hospital, University Hospital Wishaw, Dumfries and Galloway Royal Infirmary, and Langlands Unit in Glasgow. We also provide services to NHS England trusts including Norfolk & Norwich University Hospital NHS Foundation Trust, Great Western Hospital NHS Foundation Trust, Barts Health NHS Trust, James Cook University Hospital and University Hospital Southampton NHS Foundation Trust. Serco's international health operations include facilities management and support services for Fiona Stanley Hospital in Perth, Australia, Dr Suliman Fakeeh Hospital, Jeddah, Saudi Arabia and Prince of Wales Hospital in Hong Kong.

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