Sidetrade, one of the leading European AI Software companies, is on an exciting journey. Our Solutions empower Marketing, Sales and Finance teams to grow Sales and accelerate Cash Generation using Artificial Intelligence. We help our clients to to take a competitive edge in their market and create value in a faster, simpler, and more efficient way.

We are looking for an outstanding Customer Success Manager SMB responsible for developing customer relationships that promote retention and loyalty.

Mission

You will engage with clients to promote the continuous improvement of customer satisfaction:

Key Responsibilities

  • Handling a portfolio of customers
    • Platform activation
    • On-boarding and adoption
    • Customer performance monitoring and ROI
  • Driving excellence throughout the entire customer lifecycle.
  • Handling and resolving all customer requests.
  • Working with Sales to identify upsell and cross sell opportunities
  • Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of our solutions

Skills / Knowledge / Abilities / Competencies

  • First experience in account management or client services
  • Understanding of B2B SaaS models, preferably from the vendor side
  • Ability to manage a portfolio of multiple projects running simultaneously
  • Excellent communication and presentation skills
  • Skilled in commercial negotiations
  • Success working in a fast-paced environment with a rapidly growing company
  • Fluent in both French and English
  • Travel up to 30%
  • Master degree in Business Administration or relevant Field

We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable portal.

Candidate CV's not submitted through our Workable portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.

A propos de Sidetrade

Sidetrade (EURONEXT: ALBFR.PA) is the most compelling A.I. Software Company shaping the future of Customer Engagement and empowering Marketing, Sales and Finance people to grow sales and accelerate cash.

Seamlessly integrated with existing CRM and ERP, Sidetrade leverages Artificial Intelligence to disclose untapped new business opportunities, increase upsell, reduce churn, predict customer payments and accelerate cash flow generation. Over 1,500 companies, of all sizes and sectors, in 80 countries, employ AI Sidetrade solutions for sustainable growth.

Sidetrade recruiting: Privacy notice
If you wish to review how we handle and protect your personal data,
please review our Recruiting Privacy Policy

Attachments

  • Original document
  • Permalink

Disclaimer

SideTrade SA published this content on 05 October 2018 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 05 October 2018 15:07:10 UTC