Singapore Telecommunications : Sustainability Report

Annual Reports and Related Documents::

ANNUAL REPORTS AND RELATED DOCUMENTS::

Issuer & Securities

Issuer/ Manager

SINGAPORE TELECOMMUNICATIONS LIMITED

Page 1 of 1

Securities

SINGTEL - SG1T75931496 - Z74

Stapled Security

No

Announcement Details

Announcement Title

Annual Reports and Related Documents

Date &Time of Broadcast01-Jul-2020 06:53:45

Status

New

Report Type

Sustainability Report

Announcement Reference

SG200701OTHRLQ9M

Submitted By (Co./ Ind. Name)

Lim Li Ching (Ms)

Designation

Assistant Company Secretary

Description (Please provide a detailed description of the event in the box below - Refer to the Online help for the format)

Please see the attached Singtel Group Sustainability Report 2020.

Additional Details

Period Ended31/03/2020

Attachments

Singtel%20Group%20SR2020.pdf

Total size =6179K MB

https://links.sgx.com/1.0.0/corporate-announcements/RHN67VKAN4ZOZDWZ/6fd78a... 1/7/2020

About this Report and Contents

Overview

About this Report and Contents

Key Highlights FY2020

• 01Message from Chairman and Group CEO

• 02Sustainability at Singtel

  2020 Targets

  UN Sustainable Development Goals

1 2

4 6 8

Singtel Group's COVID-19 Response 10

Environment

03

Environment12

Climate Change and Carbon

Product Stewardship

16 17

Environmental Performance Indicators 19

Social

04

People20

Diversity and Inclusion

Human Capital Development

People Performance Indicators

05

22 24 26

Community

Inclusion of Vulnerable Groups

28 29

Digital Citizenship and Online Safety 33

Governance

06

Marketplace and Customers36

Customer Experience

Ethical and Responsible Business PracticesThis is the sixth Group Sustainability Report by Singapore Telecommunications Limited (Singtel). It covers the sustainability performance of our operations in Singapore, where Singtel is headquartered, and Optus, our wholly-owned subsidiary in Australia, for the financial year 1 April 2019 to 31 March 2020 (FY2020).

This Sustainability Report (SR2020) covers the company's strategies, initiatives and performance in relation to Environmental, Social and Governance (ESG) issues. All data, statistics and improvement targets are in relation to the Group's operations in Singapore and Australia unless stated otherwise. Group-level figures are in Singapore dollars, using the exchange rate of A$1 to S$0.9351. No restatements were made from the previous report. There were no significant changes to the organisation and our supply chain during the reporting cycle.

This report captures the highlights and achievements of FY2020 and should be read together withSingtel SustainabilityandSustainability Report 2020webpages, which contain our corporate sustainability information and additional annexes likeGRI Indexand EY assurance statement. Optus also produces a separateSustainability Report.

GRI STANDARDS

This report has been prepared in accordance with the GRI Standards: Core option. It also complies with SGX Listing Rule 711 (A) and (B).

EXTERNAL ASSURANCE

We have engaged Ernst & Young to independently assure a selection of our key ESG disclosures. The assurance statement can be readhere.

FEEDBACK

We are fully committed to listening to our stakeholders and we welcome feedback on this report and any aspect of our sustainability performance. Please address all feedback to Vice President, Group Sustainability, [e-mail].

36 40

Key Highlights FY2020

Environment

Only Southeast Asian company among a pioneer group of 28 global companies in July 2019 that committed to keeping global temperature increase within 1.5°C and net zero emissions by 2050

Won Singapore's highest environmental accolade, the President's Award for the Environment 2019

Achieved an A- score in CDP 2019, highest scoring telecommunications company in Hong Kong and Southeast Asia region

Training investment of S$21.9 million in Singapore and Australia, of which 42% was in future skills

Pledged S$45 million to boost the digital skills of our workforce over the next three years

Launched #CURIOUS, our Group-wide digital learning platform featuring 100,000 curated courses and videos covering topics from technology to leadership

PeopleCommunity

Community investment of S$22.34 million and 28,226 staff volunteering hours clocked in Singapore and Australia

Supported DQ Institute's inaugural Child Online Safety Index (COSI), the world's first real-time analytic platform for children's online safety. Our Digital Citizenship programme helped about 114,000 students to be digitally safe and responsible online

Marketplace and Customers

Named the most well-governed and transparent company in Singapore for the fifth consecutive year in the Singapore Governance and Transparency Index 2019 and ranked as Australia's strongest brand in Brand Finance's Top 100 list

Total capital investment of S$2 billion in Singapore and Australia

Completed the construction of the 4,600-kilometre INDIGO West and INDIGO Central submarine cable systems linking Southeast Asia to Perth and Sydney in Australia and the US

Signed our first solar Power Purchase Agreement in Singapore

Estimated carbon emissions avoidance of 3,498 tCO2e/year during the year and achieved improvement in electricity intensity of 105 kWh/TB from 125 kWh/TB last year

APCO Award for our Optus sustainable packaging achievements and efforts in the telecommunications sector for the third consecutive year

Attained the SkillsFuture Employer Award 2019 for our commitment to lifelong learning and investment in employee training

Included in the 2020 Bloomberg Gender-Equality Index and Refinitiv Global Diversity & Inclusion Index 2019 and named as one of the top ten employers for Gender Diversity at The Leonie Awards 2019

Recognised by the Health Promotion Board with the 2019 Singapore HEALTH Award (Excellence) for our workplace health and wellness programmes

More than 100 staff volunteers from the Singtel Group of companies and vendor partners participated in Better Together, our overseas volunteering programme in Australia, India, the Philippines and Thailand

Scaled Donate Your Data in Australia to help disadvantaged young people bridge the digital divide

Supported 1,000 vulnerable seniors under CareLine 24-hour telephone befriending service with free mobile phone services to promote digital inclusion and well-being

5G rollout in Australia and industry collaboration to deploy targeted 5G use cases in Singapore

Singtel Group Future Makers 2019 held in Singapore with our associates to support ten regional start-ups to scale their impact with technology innovation

Launched UNBOXED, Singapore's first next generation unmanned retail pop-up store with solar panels to complement our retail footprint

OVERVIEW

ENVIRONMENTSOCIALGOVERNANCE

Singapore Telecommunications Limited | Sustainability Report 2020

1

01 Message from Chairman and Group CEO

These are extraordinary times for us at Singtel, as much as they have been for everyone else. The extensive global impact of the COVID-19 outbreak follows on the heels of an already challenging 2019 that was marked by trade tensions and climate events such as the devastating bushfires in Australia. A large part of this report was completed as we spent unprecedented weeks working from home amid heightened social distancing measures.

During this challenging period, the Singtel Group has kept a steadfast focus on ensuring people and businesses stay connected. Many expect COVID-19 to accelerate digital transformation and permanent changes in the way we live and work, long after it ends. We believe the rollout of 5G globally will contribute further to this transition. Together with technologies such as the Internet of Things and AI, 5G will create new benefits and opportunities for businesses, society and our industry.

A flagship UN report in March 2020 on the 17 Sustainable Development Goals, or SDGs in short, sounded an alarm that the Asia-Pacific region is not on track to achieve any of them by 2030, and is struggling the most with advancing responsible consumption and production, and climate action. These findings underscore the urgency of the situation and the need to accelerate progress even as the world deals with the upheaval caused by COVID-19. At Singtel, many of our corporate sustainability goals are aligned with the SDGs. With just a decade to go, closer collaboration is more crucial than ever and we are working on partnerships both locally and globally in support of these SDGs.

In this sixth Singtel Group Sustainability Report 2020, we report our achievements against our five-year targets on various material topics identified through our last materiality review and formal stakeholder engagement in 2016. We highlight below some of our achievements and next steps.

LEAVING THE SMALLEST ENVIRONMENTAL FOOTPRINT2019 marked the end of the hottest decade ever recorded. With the effects of climate change more dire than ever, urgent collective action is needed from all of us.

The Singtel Group has been working closely with the industry on climate action. We played a key role in supporting GSMA's first science-based, sector-specific decarbonisation pathway to reduce greenhouse gas emissions across the telecommunications sector. In addition, we are committed to reducing our own environmental footprint in Singapore and Australia. In July 2019, we were the only Southeast Asian company in a pioneering group of 28 global companies to commit to keeping global temperature increase within 1.5°C above pre-industrial levels and achieve net zero emissions by 2050.

2