The Un-carrier knows a thing or two about solving customer pain points,
and this time they’re going big for small business. Today, T-Mobile
(NASDAQ: TMUS) unveiled T-Mobile for Business Help Desk – unlimited
access to live, on-demand IT support for small businesses. So, if your
business needs help installing, setting up or troubleshooting popular
hardware and software, now you can get it for just $40 per month for
your entire account. It’s like having your own personal IT team, without
the massive operating costs. And because it’s from T-Mobile, there’s no
annual service contract required – ever.
“Technology powers nearly every aspect of businesses today. Workforces
are becoming increasingly mobile, and it all just needs to work,” said
Mike Katz, Executive Vice President of T-Mobile for Business. “Most
small businesses don’t have the time, money or technical expertise to
manage IT and deal with unexpected tech issues – IT support can cost
more than $100 an hour! So they often go without any IT support at all.
We built Help Desk for them, to provide the tech support they need for
everything from software installation and configuration to cloud storage
setup and much more, at a price point that makes it totally accessible.”
T-Mobile for Business Help Desk provides expert advice to fix a wide
range of issues common to PCs, Macs and their peripheral devices, like
wireless printer and router connectivity, software installation and
general troubleshooting. And, this business-dedicated team can also
resolve problems with popular software applications for productivity,
CRM, cloud storage, finance, antivirus and more.
With T-Mobile for Business Help Desk, small businesses get:
Live, on-demand support from a dedicated team of U.S.-based tech
experts via phone or chat through the Help Desk app, seven days a week
from 8 a.m. to midnight Eastern Time
Quick response time that respects their schedules – calls or chat
requests will be answered in 30 seconds or less
Software installation and configuration help for Windows and Mac OS
devices and their peripherals
General “how to” assistance for popular business software
Assistance installing business software updates
Remote screen sharing and/or remote desktop control assistance for
Help interpreting error messages and assisting with error resolution
Assistance with virus detection and removal
Any employee on a business customer’s account can quickly access their
on-demand, dedicated team of U.S.-based Help Desk tech experts however
it’s most convenient – use the app’s tap-to-call or tap-to-chat feature
or call the dedicated Help Desk line.
Help Desk is available starting today for T-Mobile business customers
with up to 12 lines of T-Mobile ONE voice service. Visit https://www.t-mobile.com/helpdesk
for details. To sign up, visit a T-Mobile retail location or call
T-Mobile Business Care at 1-800-375-1126, then download the T-Mobile for
Business Help Desk app in the iOS App Store or Google Play.
To learn more about the benefits of switching your business to the
Un-carrier, visit https://t-mobile.com/business.
Limited time offers; subject to change. T-Mobile ONE voice service,
small business account, and app download required. If your account
changes to 13+ voice lines, Help Desk will be automatically removed from
your account. Live support available for qualifying hardware & software
from 8am-12am ET. Refer to Terms of Service found in the app for
additional details. For details on available support services, visit t-mobile.com.
About T-Mobile US, Inc.
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. Our advanced nationwide 4G LTE network
delivers outstanding wireless experiences to 76 million customers who
are unwilling to compromise on quality and value. Based in Bellevue,
Washington, T-Mobile US provides services through its subsidiaries and
operates its flagship brands, T-Mobile and Metro by T-Mobile. For more
information, please visit http://www.t-mobile.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181102005303/en/