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MarketScreener Homepage  >  Equities  >  Nasdaq  >  T-Mobile US    TMUS


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No IT Person? No Prob. Meet T-Mobile for Business Help Desk: Small Biz Support for All Things IT

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11/02/2018 | 08:05am EDT

Small businesses need support for more than their phones. At just $40 per month, the new T-Mobile for Business Help Desk takes the hassle and expense out of IT support.

  • What’s the news: T-Mobile launches Help Desk – unlimited access to live, on-demand IT support for small businesses for $40/month. Small businesses without dedicated IT resources can get live expert help installing, setting up or troubleshooting popular hardware and software for Windows and Mac devices, all through the new Help Desk app.
  • Why it matters: 81% of small businesses don’t have a dedicated IT resource, so when problems strike they need a fast, cost-effective way to get up and running. Now, they can get unlimited access to support for just $40/month with no annual service contracts – ever.
  • Who it’s for: Small business customers who want peace of mind and have up to 12 lines of T-Mobile ONE voice service.

The Un-carrier knows a thing or two about solving customer pain points, and this time they’re going big for small business. Today, T-Mobile (NASDAQ: TMUS) unveiled T-Mobile for Business Help Desk – unlimited access to live, on-demand IT support for small businesses. So, if your business needs help installing, setting up or troubleshooting popular hardware and software, now you can get it for just $40 per month for your entire account. It’s like having your own personal IT team, without the massive operating costs. And because it’s from T-Mobile, there’s no annual service contract required – ever.

“Technology powers nearly every aspect of businesses today. Workforces are becoming increasingly mobile, and it all just needs to work,” said Mike Katz, Executive Vice President of T-Mobile for Business. “Most small businesses don’t have the time, money or technical expertise to manage IT and deal with unexpected tech issues – IT support can cost more than $100 an hour! So they often go without any IT support at all. We built Help Desk for them, to provide the tech support they need for everything from software installation and configuration to cloud storage setup and much more, at a price point that makes it totally accessible.”

T-Mobile for Business Help Desk provides expert advice to fix a wide range of issues common to PCs, Macs and their peripheral devices, like wireless printer and router connectivity, software installation and general troubleshooting. And, this business-dedicated team can also resolve problems with popular software applications for productivity, CRM, cloud storage, finance, antivirus and more.

With T-Mobile for Business Help Desk, small businesses get:

  • Live, on-demand support from a dedicated team of U.S.-based tech experts via phone or chat through the Help Desk app, seven days a week from 8 a.m. to midnight Eastern Time
  • Quick response time that respects their schedules – calls or chat requests will be answered in 30 seconds or less
  • Software installation and configuration help for Windows and Mac OS devices and their peripherals
  • General “how to” assistance for popular business software
  • Assistance installing business software updates
  • Remote screen sharing and/or remote desktop control assistance for troubleshooting
  • Help interpreting error messages and assisting with error resolution
  • Assistance with virus detection and removal

Any employee on a business customer’s account can quickly access their on-demand, dedicated team of U.S.-based Help Desk tech experts however it’s most convenient – use the app’s tap-to-call or tap-to-chat feature or call the dedicated Help Desk line.

Help Desk is available starting today for T-Mobile business customers with up to 12 lines of T-Mobile ONE voice service. Visit https://www.t-mobile.com/helpdesk for details. To sign up, visit a T-Mobile retail location or call T-Mobile Business Care at 1-800-375-1126, then download the T-Mobile for Business Help Desk app in the iOS App Store or Google Play.

To learn more about the benefits of switching your business to the Un-carrier, visit https://t-mobile.com/business.

Limited time offers; subject to change. T-Mobile ONE voice service, small business account, and app download required. If your account changes to 13+ voice lines, Help Desk will be automatically removed from your account. Live support available for qualifying hardware & software from 8am-12am ET. Refer to Terms of Service found in the app for additional details. For details on available support services, visit t-mobile.com.

About T-Mobile US, Inc.

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE network delivers outstanding wireless experiences to 76 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com.

© Business Wire 2018
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